HI5019 - Strategic Info System: Ramsay Healthcare Case Study

This case study examines Ramsay Healthcare Limited's implementation of SAP IS-H as a strategic information system. It defines the company's business processes, including strategic service offerings, supply chain and resource planning, patient management, enterprise support, and collaborative care support. The study outlines functional and non-functional business requirements, system requirements, and the software and vendor selection process, highlighting the importance of ACA Pacific as a vendor. It explores how SAP technologies improve business efficiency through cost reduction, resource optimization, and enhanced patient satisfaction. Finally, the analysis evaluates potential security risks and data breaches and provides guidelines for mitigating these risks, emphasizing the importance of a well-implemented strategic information system for the overall success of Ramsay Healthcare.

HI5019
SIS (GROUP ASSIGNMENT)
A case study of healthcare industry – Ramsay
healthcare limited
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Table of Contents
Introduction................................................................................................................................3
1. Define business processes...................................................................................................4
2. Develop business requirement............................................................................................5
3. Determine the system requirement.....................................................................................6
4. Software and vendor selection............................................................................................7
5. Determine at least three (3) ways which companies or organizations utilize such
technologies to improve business efficiency..............................................................................8
6. Evaluate the level of efficiency of the technology implementation...................................9
7. Examine potential security risks, data breaches...............................................................10
8. Provide guidelines on how these risks could be mitigated...............................................11
Conclusion................................................................................................................................12
References................................................................................................................................13
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Introduction
A strategic information system is one of the most important factors that need to be
implemented in an association for the overall development and success. This kind of
information will support the company in formulating various effective strategies that will
assist them in making good competition in the market. The current report has been developed
on the case study of Ramsay Healthcare Limited regarding the implementation of SAP IS-H
so as to perform a different kind of activities. In this report, there will be a proper discussion
in regards to the requirements of the business and system. The process of the whole business
is explained so as to know about the different activities as well as the application of software
in the system. Installment and procurement of SAP in the company will be analyzed to have
knowledge in regards to operational efficiencies. At the end of the assignment, there will be
an explanation of the data breaches and the security risks as well as guidelines will also be
provided for the purpose to mitigate such kind of risks and issues that may impact on the
business operations.
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1. Define business processes
Ramsay healthcare limited is a private organization that makes provision of the healthcare
services in the different areas of the world like Australia, UK, Malaysia, Indonesia, and
France. The company got established in the year 1964 in Sydney, Australia and are having
specialization in psychiatric care, rehabilitation and surgery. It is considered as the largest
provider of the healthcare facilities in Australia with around 100 of the operational facilities.
There is a different kind of processes that are being followed in an association after the
implementation of SAP, so as to provide effective facilities and services. These business
processes of the company can be explained as follows:
 Strategic service offering: These kinds of features supports the association to make the
performance of the health care services and make a proper analysis, manages the budget as
well as reporting and make optimization regarding relationships of partner (Galleries and
Leidner, 2014).
 Supply chain and resource planning: The solutions give supports to the operations of
logistics, management of staff as well as case costing. It enables the business to make the
development of an effective supply chain, makes good strategic decisions and will also make
a reduction in the cost.
 Patient management: Implementation of the SAP will support different activities of the
business to deal with patients by including control of price and coding, administration and
services of patients, preparation of invoice and payment management and resource
scheduling and planning.
 Enterprise support and management: With the support of different functions that address
the process of organizational management and the portfolio solution will Assists Company
manage finances, execute different operations, make delivery of corporate services and
support management of human capital.
 Collaborative care support: Such sort of functions make provision of the base for the
activities which will give support in regards with the coordinated care of the patient
regardless of the occurrence of the treatment (Vigersky, 2015). Medical activities and
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documentation can be captured; coordination can be made among treatment and diagnostic
activities and will carry out care, prevention as well as aftercare assistance.
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2. Develop business requirement
There are different kinds of business requirements in an organization dealing with healthcare
practices and services. For the proper implementation of the SAP in Ramsay Healthcare
Limited there are some non-functional as well as functional requirements that can be
described as follows:
 Functional requirement: The functional requirements make a specification that what will be
done by the implementation of the SAP. They make relation with the actions that the product
will be applied in such as way that will satisfy the different fundamental reasons for the
existence. Functional requirements are the major business requirements that must be fulfilled
in a healthcare industry. That is, if the conversation is being made with the business people,
they will make a proper description of the things which will be done by the product so as to
make completion of the work (Kawamoto et. al., 2014). There are different kinds of
functional requirements in the healthcare industry like maintenance of the data of patients,
preparation of the automated purchase, scheduling of different emergency services,
maintenance and recording of bills, generation of the accounting reports as well as updating
of the information in relation with a clearance of cheque.
 Non-functional requirement: These kinds of requirements are in relation to the properties
that must be there in the product. Such properties must be taken into consideration as the
qualities and characteristics that will support in making product reliable, fast, usable and
attractive. There is no requirement of such properties as they are described as the product’s
fundamental activities like manipulation of the data, computation etc. But all such things are
there due to the requirements of the clients for a particular service. Different non-functional
requirements are processing of salary, updating records of employees, the requirement of
safety and security and real-time information access (Hilty et. al., 2013).
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3. Determine the system requirement
This kind of requirement gives proper information regarding the basic configuration as well
as the setting that is being needed to make utilization of SAP in a Ramsay Healthcare
Limited.
The minimum requirement for hardware
 In SAP implementation, there is the requirement of Pentium 4 and 2.4 gigahertz.
 At least 2 GB of RAM in order to store different types of information (Galleries and Leidner,
2014).
The requirement of the network
 Minimum requirement
1. 1 Mbps downloading
2. 1 Mbps uploading
3. 200 ms latency
 Requirements as per users
1. 1 Mbps – small
2. 2 Mbps – medium
3. 4 Mbps – large
4. 10 Mbps – extra large
5. 20 Mbps – XXL for 500 users
 Supported system browser
1. Windows Vista
2. Window 7
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3. Window 8
4. Window 10
5. MAC OS * 10.6 or high
 Additional software
For the purpose to operate a business with the support of web application designing there is a
requirement of the following software:
 5.1 version of Microsoft silver light
 Adobe Reader 8.1.3 or higher
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4. Software and vendor selection
In a healthcare industry, it is very necessary to have a proper administration of the patient in
regards with its care and for this purpose; association must make the development of a proper
system that will support in maintaining and recording complete information of the patient.
Update of such kind of information must be done on a regular basis in order to convey
accurate information or data to the relevant users. Implementation of SAP will be very
helpful in solving different issues as well as problems that are being faced by Ramsay
Healthcare Limited. With the support of this kind of system, integration of the data from
different kinds of locations can be done in a proper manner (Vigersky, 2015). It will be very
supportive of the cited association as they are having their operations all around the globe and
the comparison of the data can be done for the analysis of the performance on a specific
location. The selection in regards to the particular software and vendor is very important for
the smooth business activities and operations.
Software selection
SAP gives support to the most significant procedures in a healthcare industry and supports in
giving the tool to assist in the management of the procedures so as to have great effectiveness
and efficiency. SAP has been developed by taking inputs from the industry, technical
expertise and customers and has acquired solution maps, research, and extensive experience.
They support in implementing, planning and visualizing comprehensive, coherent as well as
an integrated solution for the information technology. It also makes description regarding
how different procedures are covered, involving the procedures that are supported by SAP
and its partners. The solutions which are there in SAP in regards with the portfolio of
healthcare solutions are designed carefully so as to give support to the providers of healthcare
and hospitals (Kawamoto et. al., 2014).
Vendor selection
One of the most significant functions in the healthcare industry is to make identification of
the vendor because that is the person who is able to ascertain different kinds of business
requirement and give suggestion in regards with the Suitable and appropriate product. Also,
there should be genuine as well as reliable software as by making utilisation of such software,
the association will be capable of making utilization all the different features and functions
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being offered by the implementation of SAP software. By taking consideration regarding all
such things, the identification of the vendor that has been done regarding the purchase of the
software is ACA Pacific, an association that makes a specialisation in giving value-added
solution regarding software to the company. The particular vendor has been selected as the
firms' deals in giving similar services like cloud-based storage services, flash, tape, disk etc.
Apart from this, the firm also makes provision in regards to the business solution to the
associations by making provision of the encryption and network security systems (Vigersky,
2015).
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5. Determine at least three (3) ways which companies or organizations utilize such
technologies to improve business efficiency
SAP in the healthcare organisations makes delivery of the patient-centric solutions that are
being designed to face various challenges arise in front of healthcare providers and hospitals.
The solutions give support in the different collaborative activities that enable clinicians to
make sharing of information and make rapid and accurate decisions and also allow
administrators of a hospital to work in cooperation with public authorities, healthcare
providers, suppliers, and payers. Streamlined processes make enhancement in the efficiency
of different operations like ordering medical products, patient scheduling and admission,
staffing, financial accounting and data sharing and recording. There are different ways in
which utilization of such technology supports an association. It can be defined as follows:
 Develop savings and make the reduction in cost: By having the proper understanding in
regards to the drivers and origin of the cost is considered as the main point so as to make a
reduction in expenditure. The business functionalities regarding intelligence, analytical and
reporting in SAP regarding solutions of the healthcare make a reflection on end-to-end,
automated and fully integrated procedures significantly and directly make a reduction in the
processing cost. For instance, functions of logistics like decentralized replenishment,
integrated with the procurement and central inventory management allow for optimizing
inventory and order management of non-medical as well as medical products. The solution in
the SAP also supports in the identification of the additional opportunities of revenue (Thakur
et. al., 2012).
 Optimize utilisation of the resources: SAP in regards with the healthcare industry makes
optimisation for the occupancy of the available beds and efficiently make utilisation of the
various resources- involving materials, machines, and personnel with the support of effective
and informed planning. Functions of business intelligence support in predicting,
understanding and identifying trends of the patients, requirements of the resources and
equipment utilisation patterns. In addition, enhance the productivity of the employee’s
supports providers in making an efficient flow of the work and allows hospitals to make
improvement in the number of admissions in an effective manner while having proper
maintenance of the existing level of staff.
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 Increase satisfaction of patients and care quality: It is necessary for the providers of
healthcare to make increment in the care quality and also make improvement in the
experience of the patient. Automated, as well as streamlined processes, support clinicians to
quickly enter and find data by providing more time for the care of the patient (Haddad et. al.,
2014). SAP in regards to the solutions of the healthcare enables in offering numerous
communication and information channel to the patients that will make improvement in the
satisfaction.
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