Organizational Design of Ready Cash: A Business Model Analysis

This essay provides an in-depth analysis of Ready Cash's organizational design, focusing on its business model and the value proposition it offers to both internal and external stakeholders. The essay explores the company's flat organizational structure and its impact on communication and stakeholder engagement, particularly customers and employees. It also delves into relevant organizational and management theories, including neoclassical theory, McGregor's Theory X and Y, and the marketing mix, to understand how Ready Cash operates within the competitive financial industry. Furthermore, the essay examines financial management concepts like agency theory and its application to stakeholder relationships. The analysis highlights how these theories and the company's structure contribute to Ready Cash's operational effectiveness and ability to achieve its objectives. The document is contributed by a student to be published on the website Desklib. Desklib is a platform which provides all the necessary AI based study tools for students.

Running head: ORGANIZATIONAL BUSINESS MODEL
ORGANIZATIONAL BUSINESS MODEL
Name of the Student
Name of the University
Author Note

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Introduction
Ready Cash is a finance service based organization that operates on a national basis.
The head office of the organization is situated in Adelaide and has established more than 100
stores in different parts of Australia in order to provide effective services to the consumers.
The main purpose related to the operations of Ready Cash is based on the Instant cash based
services which can be offered to the consumers. The two major parts of business operations
of Ready Cash include, the sale of second hand goods and providing short term based finance
services to the individual consumers. The business was established in the year 1958 and has
employed more than 700 people (Ahmady, Mehrpour and Nikooravesh 2016).
The essay will be built on the study based on the value proposition which is followed
by Ready Cash. The levels of value which are offered by the company to the external
stakeholders and the internal stakeholders by explaining the business model in a detailed
manner. The essay will also be based on a detailed explanation of different organizational
theories and management theories that can be linked with operations of Ready Cash.
Analysis of the organizational design of Ready Cash
As discussed by Alagaraja, Cumberland and Choi (2015), the value proposition of
Ready Cash was mainly based on the flattened organizational structure that has been
developed by the organization. The most important part of the value proposition of the
organization is based on the communication process that has been implemented by the
managers with employees. The managers of different departments have aimed at developing
relationships with employees in order to develop the functionalities of the company. The
future objectives of the business are analysed by the organization with the help of proper
development of value proposition of Ready Cash.

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The flat organizational structure is mainly based on the ways by which the managers
and CEO of the company are able to develop their relationships and fulfil the objectives as
well. The organization aims at developing its image in the industry in such a manner that can
help in attracting customers based on the communication levels that are formed by the
managers. The company thereby aims at communicating with the employees and the
consumers in an effective manner in order to fulfil the long term based objectives (Brewster
and Cerdin 2018).
Promoting value to the stakeholders – Management of the stakeholders and
promotion of value based on the business model value is considered to be a significant part of
the ways by which the organization can achieve its goals and objectives within the set period
of time. The stakeholder engagement based process can play a main part in showing the
views of stakeholders and for the formation of an effective relationship with the management
as well. Different companies are provided with the responsibility to develop proper value for
stakeholders for the purpose of engaging in the operations as well. The proper alignment of
management interests with interests of stakeholders is also important (Collings, Wood and
Szamosi 2018).
Modern organizations will be able to operate in a profitable manner only if the
stakeholders are provided with highest levels of value. The organizations thereby need to
follow some specific principles that can help them to provide the required value to the
stakeholders. The first principle is based on the ways by which the management can stop
managing the earnings or provide the required guidance based on the earnings. However, the
organizations are sometimes not successful in following this principle and have shown major
levels of expectations based on the earnings that are gained in the market (Datta, Ailawadi
and van Heerde 2017).

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The second principle is based on strategic decisions that need to be made in such a
manner that is able to maximise levels of expected value at expense of the lowering near term
based earnings. The acquisitions that are made by organizations are considered to be a major
part of the ways by which levels of expected value can be met (Pavlou and Stewart 2015).
The modern companies thereby need to implement the principles in such a manner so that the
stakeholders can be provided with maximum value and they are able to remain a part of the
organization for a longer period of time. Ready Cash also aims at providing maximum value
to the stakeholders in order to maintain the profitable operations (David and David 2016).
The flat organizational structure of Ready Cash is able to affect the ways by which the
organization is able to manage the stakeholders and employees in an effective manner. The
customers are considered to be the most important stakeholders of Ready Cash in this case.
The store based and online operations of the company are managed by the employees of
Ready Cash in an effective manner (Datta, Ailawadi and van Heerde 2017). The employees
are also major stakeholders of the organization in the financial industry. The different
departments of Ready Cash are managed in an effective manner with the proper collaboration
between the employees and the management of the organization as well (Hoffman and
Tadelis 2018).
Theories based on organizational structure, people management, financial
management and marketing play a major role in the ways by which modern companies are
able to operate in the competitive environment. The theories can be used for the purpose of
analysing the operations of Ready Cash in the competitive organizational environment. The
organizational structure that has been implemented in Ready Cash is flat in nature. The
relationship between the managers and employees are highly collaborative in an organization
which has a flat structure. The managers are responsible for taking care of the employees who

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belong to different departments, so that they can show the best levels of performance
(O'Neill, Beauvais and Scholl 2016).
The neoclassical organization theory can be linked with the flat organizational
structure developed by Ready Cash. The followers or subordinates in this case approve the
authority of managers of different departments that are a part of the organization. The
cohesive and positive environment that is developed by an organization having a flat
structure is considered to be an important part of the ways by which Ready Cash is able to
develop organizational performance (Pavlou and Stewart 2015). The development of a proper
equilibrium is considered to be important for the managerial authority that is required in the
organizations. The implementation of neoclassical theory in Ready Cash is considered to be
important for the proper operations of the organization in financial industry.
Theory of people management - Managers in an organization are able to play a major
role in the ways by which people can be managed in order to achieve the organizational
objectives and goals in an effective manner. The direction based on the ways by which the
employees can achieve the goals is provided by the managers (Pavlou and Stewart 2015).
Douglas McGregor’s X-Y Theory is based on the natural rules that can govern the proper
people management based processes in modern companies. The two major theories that are
implemented for proper people management are Theory X and Theory Y. The theory X is
based on authoritarian style of management, which is based on the achievement of objectives
with the help of punishments or threats (Saadat and Saadat 2016).
According to Stead and Hastings (2018), on the other hand, Theory Y is based on the
implementation of self-direction for the purpose of achievement of the objectives that related
to participative style of management. The employees who are a part of organizations
following Theory X always prefer to be directed by the managers On the other hand,

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employees who belong to organizations that follow Theory Y are committed towards the
objectives and levels of achievement. Ready Cash has implemented Theory Y which can also
be termed as the participative style of management. The flat structure of the organization is
considered to be an important part of the ways by which Ready Cash is able to motivate the
employees in order to achieve the desired objectives within the stipulated amount of time.
The employees who are a part of the operations of Ready Cash are able to achieve the
set objectives with the help of self-direction. The employees who are a part of the
participative management style based organization are considered to be more engaged in the
organizational processes as compared to those who are a part of authoritarian style based
companies (Saadat and Saadat 2016). The levels of motivation of employees in the flat
organization based companies are also quite high. Ready Cash can gain a lot from the
structure that has been implemented in the organization. The decentralised structure of the
organization can be considered to be a major factor that can help the organization to adapt
with any changes that take place in the external or internal environment (Wu 2015).
Theory of marketing mix – An important theory that can be linked to the marketing
activities of organizations is the theory of marketing mix. The most important parts of
marketing mix of an organization mainly include, price, product, place, promotion, people,
process and physical evidence. The marketing based process on the other hand is an effective
method which is able to provide effective levels of information to the customers related to the
products and services offered by the company. The factor based on place is mainly related to
availability of different products (Jackson and Ahuja 2016).
The stores of Ready Cash and the online platforms are considered to be important
parts of this factor. The prices of products are considered to be important for the ways by
which consumers are attracted towards the organization. Ready Cash has its operations in two

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different types of businesses that include, second hand goods and short term based finances.
The development of proper promotional activities is considered to be important for the ways
by which the organization can reach consumers. On the other hand, the operations of Ready
Cash in the service based business industry has led to inclusion of three other factors that
include, people, process and physical evidence (Marx 2016).
The organization needs to consider the people based factor in order to improve the
services that are offered to the consumers. The process that is used in order to develop the
services is also considered to be an important part of the financial services that are offered by
the organization. Physical evidence is also considered to be an important factor that can have
a major impact on the reach of Ready Cash towards the consumers (Noe et al. 2017).
As discussed by Marti and Scherer (2016), theory of financial management can be
implemented for understanding the effectiveness of the financial operations that are
performed by Ready Cash. Agency theory is able to suggest that the organization is a part of
the nexus based on various contracts which are formed between resource holders. Ready
Cash is able to implement the theory for the purpose of analysing the relationships that are
developed with different stakeholders. Stakeholder groups can have an impact on the
operations which are performed by Ready Cash mainly include, customers, employees and
investors.
Conclusion
The essay can be settled by stating that operating processes of various departments of
the organization named Ready Cash that include, people management, marketing, finance
which can provide support to value proposition. The levels of effectiveness of the value
proposition of Ready Cash is based on the flat structure of the company. The engagement
levels of employees in Ready Cash are also considered to be high. The various departments

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of Ready Cash can be managed effectively by various managers who can communicate in
order to achieve the goals and objectives which are set by the company.

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