Reafra Real Estate Firm: A Case Study in Real Estate Client Service

This case study presents a sales and marketing agent, Barker, from Reafra Real Estate Firm in Australia, detailing the firm's services and processes. It covers various aspects of real estate transactions, including client interaction, legal requirements for selling property, and the benefits of using Reafra Real Estate Firm. The study addresses concerns about confidentiality, data security, and customer service, offering solutions and assurances to potential clients. It also provides information on how to contact the firm, subscribe to their newsletter, and address any service-related issues. The agent emphasizes the firm's commitment to delivering excellent real estate services and its proven track record with numerous satisfied clients. Desklib offers this assignment solution along with a wealth of past papers and study materials for students.

Running head: REAL ESTATE 1
Real Estate
Name
Institution

Running head: REAL ESTATE 2
Real Estates
Task 1
Hello, I am Barker a sale and marketing agent at Reafra Real Estate Firm in Australia.
Our firm is located in Sydney, Hunter Street Opposite the Australian Museum. We are licensed
to negotiate real estate transactions for our clients. We act as an intermediary between the buyer
and seller of real estate properties.
Task 2
Reafra Real Estate Firm is one of the best real estate firms in Australia. Our goal is to
provide the best services to our clients. I’d like to assure you that we negotiate a deal for our
clients with integrity and surety.
Task 3
Yes, I have enough time to explain to you everything that you need to know. It is my
responsibility to make sure that clients have all the information regarding our firm before they
can engage in any transaction.
Task 4
In order to sell your house, you must be having the following, Original title deed to
confirm that the house is yours and an original national identity card or passport. After
contacting our firm and expressing your interest in transacting with us, the firm will send one of
our agents to come and inspect the property. After inspection of the property, the agent and the
owner of the house will agree on a suitable selling price of the house. The owner will then be
presented with an agency agreement. If he/she wishes a certain clause to be amended he/she tells

Running head: REAL ESTATE 3
the agent and it is changed. He then signs the agreement. After the agreement is signed the agent
can now market the house through advertising. The highest bidder buys the house.
Task 5
You do not need to make a decision now. You can think about it. Once you have made up
your mind you can contact us via this phone number [phone], or email
[e-mail].
Task 6
The legal requirements while selling your house are; original title deed of the land where
the house is built to act as proof of ownership, national identity card or passport to prove that you
are not a minor. Refra Real Estate firm does not make any agreements with minors since
agreements with minors are not legally binding.
Task 7
Yes, there are benefits to you for using Rafa Real Estate Firm. One of the benefits is that
the house will be sold at a high price. We use many advertising techniques hence attracting the
highest bidder for the clients’ house.
Task 8
Yes, It’s possible that you can make an appointment with us by emailing us on
[e-mail].

Running head: REAL ESTATE 4
Task 9
The real estate agent will negotiate on your behalf during the whole selling process.
Payment to the agent is effected once the house is sold. Reafra Real Estate Firm usually charges
10% on the selling price of the property.
Task 10
The agents working with the firm have signed an agreement with the firm to make sure
that agents do not disclose the information given to them by clients. The information that you are
giving me will remain confidential.
Task 11
Our Agency has a database. Our database is secure. We have enforced user access
controls. Employees are only able to access limited information which is necessary for their jobs.
Task 12
Yes, we will contact you if we require any further information that will be relevant in
selling the house.
Task 13
You can subscribe to our newsletter by visiting our website; www.reafra.realestate.com.
Once you subscribe to the newsletter we will be informing you about our future services via your
email address.

Running head: REAL ESTATE 5
Task 14
If you are not happy with the services that you are receiving from me you can visit our
offices in Sydney and suggest to us ways in which I can improve my services. Alternatively, you
can also contact us on our email.
Task 15
You can bank on our services and be sure that everything will go fine and get best
services than you ever expected. Our firm is chattered legally and knows internationally for its
fast Real Estate service delivery and quick response to clients. Currently, we have served
thousands of clients who can be a testimony. Kindly see our website and social media platforms
for testimonials.

Running head: REAL ESTATE 6
References
Ling, D. C., & Archer, W. R. (2017). Real estate principles: A value approach. McGraw-Hill
Education.
Mera, K., & Renaud, B. (2016). Asia's financial crisis and the role of real estate. Routledge.
Cerutti, E., Dagher, J., & Dell'Ariccia, G. (2015). Housing Finance and Real-Estate Booms.
Housing Finance and Real-Estate Booms: A Cross-Country Perspective, 15(12), 1-35.
Barkham, R., Bokhari, S., & Saiz, A. (2018). Urban Big Data: City Management and Real Estate
Markets.