Reception Executive Recruitment Pack: Leisure Inn, London, UK

This assignment details the recruitment pack for a Reception Executive position at Leisure Inn, a hotel based in London, UK. The document outlines the company's background, organizational structure, and the specific job vacancy. It includes a comprehensive job description, detailing responsibilities such as managing guest inquiries and maintaining records. The person specification provides the essential and desirable qualifications, skills, experience, and personal qualities required for the role. A job advert is also included, highlighting the urgent need for a Reception Executive, the application process via the company's website, working hours, training, and compensation details. Furthermore, a GDPR-compliant application form is provided, gathering essential applicant information. The assignment concludes with a reflection on the learning experience, emphasizing the development of skills in job description and specification creation.

MANAGING PEOPLE

ABOUT US
• Leisure Inn is a hotel organisation established in London, United Kingdom. The company was
founded in the year 2005.
• The current workforce of the company is approximately 200 employees.
• Leisure Inn has an optimum market share in in the medium scale hotel industry of United
Kingdom. The service quality of the firm is excellent which makes its one of the popular hotels
in London.

MANAGEMENT STRUCTURE
• Leisure Inn has adopted a functional organisation structure.
• According to functional organisational structure, the management operations of the firm are divided into various segments.
• Each segment is facilitated with a head who is responsible and accountable for the work operations of its respective
department.
• The functional areas of Leisure Inn are as follows ;-
• Finance
• Human Resource
• Sales and Marketing
• Operations
• Production

JOB VACANCY
Job Vacancy for the position of Reception Executive
Job title: Reception Executive
Reported to: Senior Manager
Job summary: The reception executive is required to manage the guest and appropriately answer
their queries as well.
Responsibilities:
Maintaining systemic record of guest check in and check out
Facilitate effective communication
Management of customer grievances
Qualifications:
Excellent interaction and communication skills
Multi tasking and Efficiency
Disciplined and Honest
Degree in Hotel Management

PERSON SPECIFICATION
Name of Company: Leisure Inn Job title: Reception Executive Job title: Reception Executive
Job Requirements Essential Desirable
Qualification Bachelors in Hotel Management Masters in Hotel Management
Skills Operational Skill
Management Skills
Interpersonal and Interactive Skills
Fluent in English
Focused and Productive
Punctual
Patient
Confident
Knowledge Basic Computer Knowledge Advanced Microsoft Excel
Microsoft Word
Analytical approaches
Problem solving ability
Experience 1 year of experience in hotel industry. Minimum 2 year experience in the hotel industry
as a reception executive.
Personal Qualities Motivated
Empathetic
Flexible
Effective
Efficient
High in Morale
Disciplined
Optimistic
Sincere
Hard-working

JOB ADVERT
Urgent requirement of a reception executive in Leisure Inn. The candidates who have keen interest
for facilitating quality services to the customers can apply for the same.
The interested candidates can apply for the the respective position by filling up the registration form
on official website for Leisure Inn. The last date for the
The working hours will be 9 hours per day. Extra compensation will be provided for overtime as well.
The candidate will be provided with 15 day training. The last date for the application is 20th May,
2020.

GDPR APPLICATION


(Leisure Inn)


Application form
Registration for the post of -
Name
Contact
Email
Address
• Educational Background
………………………………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………….........
Do you have any physical or mental disability ?
 Yes
 No
Reference of employer or relative -
I confirm that the information provided by me is accurate. I am very well aware of the fact that any false data can result in my
termination from the respective job position.
Name
Signature
Date

EXPERIENCE
• I am thankful to my professor for facilitating me with an opportunity to understand the essential
of a recruitment pack and design the same. The respective assignment help to me enhance my
knowledge and skills pertaining to development of job description and specification. The
concerned assignment proved to be a great learning opportunity for me.