MG410 Career Viewpoint: Developing Skills for Receptionist Role

This report presents a career viewpoint analysis focused on a receptionist role, including a personal skills assessment, a career action plan, and a curriculum vitae. The individual identifies strengths and weaknesses related to the receptionist position and outlines a plan to improve areas such as team management, customer relationship management, and time management. The action plan includes specific strategies and timelines for skill development. The report also includes a CV highlighting relevant experience and skills. The conclusion emphasizes the importance of continuous skill development for career growth. Desklib provides access to similar reports and solved assignments for students.

MG410 Career Viewpoint

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
PERSONAL ANALAYSIS....................................................................................................3
CAREER ACTION PLAN.....................................................................................................4
CURRICULUM VITAE........................................................................................................7
CONCLUSION ...............................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
In this developing world, make a better career is very important for every person. A
better career helpful in enhancing individual personality. It can decide growth as well as making
future. It is highly required for every person who want to make their career better so they should
focus on choose that career option which is highlighted their skills and knowledge after examine
certain advantage and disadvantage(Amato, 2017). It has been seen and find out that having
effective communication as well as time management and leadership skill forms a vital part in
supporting and leading out better career development. Along with this, having some core
knowledge and underdoing about the financial management along with legal laws and other
employee management policies are effective to supports and bring out better career development.
In this report the chosen career through an individual as a receptionist job role because they are
specialist in their particular front desk field and gaining a lot of experience. Basically, this report
will cover internal analysis, make a career action plan and design a effective CV which can
based on this profession also a LinkedIn profile. It is highly required and significant for every
individual to measure their personal experience that assist in identify competition level and
certain areas for enhancement. This can only improving only through making a better career
action plan.
MAIN BODY
PERSONAL ANALAYSIS
In this current working scenario, a receptionist profession are operating in a well defined
manner just because it helps to learn something valuable that give positive growth.(Freischlag
and Faria, 2018). In this study, a person is highly capable to raise up their own skills and
knowledge which can help them to attain their successful personal objectives. According to my
personal understanding in this particular sector, I find out that a front office profession that is
receptionist can providing me a lot of opportunity that can assess to make my future success. As
I gain experience in this area and enhance my proficiency in all practices of organisation.
because I am very passionate about this and I always consider this as my dream. I had my
studying in business management and through this course I am able to know that what kind of
experience and skills is highly necessary in this field to maintain all organisational activities in a

effective manner. I had identified that various kind of skilful section is needed on this field such
as managerial activities, multi -tasking, make a customer relationship etc. The managerial
activity tend to comprises of the having efficient management of the employees along with other
business operations. Besides this, the skill of the multi tasking tend to supports and lead me to
perform various key activity to effectively and timely achieve the set task. Along with this, the
skill of making customer relationship also tend to supports and lead to attract and cater a larger
number of customer through having improved interaction and communication. I analyse that I
have a potential to make my career in this sector because I want to become Customer Service
Representative in five years from now, so this profile helpful for me to grow with this. There is a
incident that can clicked on my mind that this viewpoint create a high value for me. During my
graduation , my lecturer allot me a task where I have to examine those factors which is highly
required for a receptionist or a customer service representative. It was very difficult for me for
completing this task on time as I have no knowledge about this. At that time I get little nervous
and stress that can I attain this target but I never loose my hope and discussed this task with my
peer group they gave me various ideas on that and suggest me to start conducting a research.
After the survey I analyse that I can bring up my interest day by day on this field. And think that
I have to choose this as my career plan. This interest level is helpful for completed such task
successfully and when I got received feedback with my teacher I really got shocked as I achieved
good grades and response. This was a very proud moment for me that can increase my morale
and confidence. After this positive feedback I decide that I can make my career in this field
which require high skill, knowledge and experience for me.
At the time of my graduation, I get a opportunity to enhance my potential and skills as I took part
in various activities. I found that my collaboration and communication skill is very less and I
worked upon this because it is highly required not only in that area but also in other sector
(Matheny, Whicher and Israni, 2020). As it is very essential for having an effective
communication as it is require to connect with other person. This is a way through which you can
convey a message to other person in a better manner. So, I was highly working upon this I can
generate a improvement in this. In collaboration skill, I identify that I have to work in future with
different people who can belong various backgrounds so it is difficult to adopt other culture. For
managing this I try to enhance my collaboration power as it is helpful for accomplish task and

maintain relationship. I also identify weak areas which create a hurdle for making my career.
So,I also work upon this and overcome with this for removing hazard in my future success.
CAREER ACTION PLAN
This refer to an important tool which can prepare by every individual in terms of
improving certain weak sectors. I prepared a action plan which is prepared in below for
enhancing my certain weak points to succeed my career.
SKILLS SIGNIFICANC
E
HOW IT CAN
BE
DEVELOPED
JUDGING
CRITERIA
TIME
DURATION
Team
management
skills
As the leader
should have this
type of skill that
are highly require
for managing the
team as because
they helps to
create a better
working and
entail different
activities. (Morris
and et.al., 2021).
It involves many
person that's why
it is essential to
handle the
environment as it
derive motivation
I identify that be
a team worker
For improving
team management
skill I decide that
I have to measure
my regular
performance in
the group that
assist to enhance
my such skill. I
always try to
provide my best
that create a
possible path for
me related to
practical working
and I try to
working upon
more than a task
at a time this is
really helpful for
It can be measure
through my
performance
which can
compare through
several project in
which I am
working this
reflect that how
can am I cable to
completion each
and every task in
a effective
manner.
01/02/22 (3
months to 6
months)

who works in
continuity that
means it is
important in
every sector. I
examine that I am
less competent in
this area so I need
to be improve
this.
enhancement. I
analyse that
prioritization of
work is a useful
tool that is highly
able to
accomplish
business targets.
Because this can
complete as per
the sequence.
Customer
Relationship
Management
A customer
relationship
management need
to be improve. I
analyse that in
this receptionist
profession it is
important as it
can use for
making a healthy
relations with
customer that
help to increase
their trust and for
generating
business growth.
It also useful for
increasing sales
and decrease
attrition of clients
I am trying to
manage a
customer
interaction while
taking their
problem and
focus to solve it
with critical
thinking(Shingo,
Dillon and
Bodek, 2019). It
creates a benefit
for me to use my
mind in a
effective manner
that helps me to
deal with difficult
situation(Wehme
yer And et.al.,
2019). I work
It can be measure
through when I
examine other
people response
that they provide
me If this can
generate a
positive feedback
then I will think
that I appear that
exam.
01/02/22 (6
months to 9
months)

which is highly
applicable on
future growth.
upon collect
customer and
accordingly make
a strategy and
focus on
providing
satisfaction to
other. This will
increase
consumer loyalty
and open several
areas to make
this career path.
Time-
management
This is not a skill
it is a technique
that helps to
progress a person
towards
achievements(Tak
ahashi, 2019) It
is highly required
in every sector
that's why it is
significant. This
will enhance
capability to
success the
organisation
simultaneously.
As I already told
that this skill is
highly required in
every sector for
making a proper
connection
between superior
and subordinates.
I decide that I can
start and prioritize
my task early and
use technology
for completion as
this is less time
consuming. Due
to this I can
accomplish my
work within a
It can be evaluate
through examine
keeping tabs
along with me
and track it on a
continuous basis.
If I am able to
understand
aperiodic review
that focus on
maintain
relationship with
overall target then
this derive I
become
competent in this
area.
01/04/22 (9
months to 12
months)

allotted duration.
The team management skill can be developing through setting better coordination as well
as transparency within the team along with setting proper coordination as well as communication
level. Beside this, to develop the customer relationship skill an emphasis and focus on the setting
better interaction as well as adopting effective marketing strategy and promotional tools would
also be made by me along with leading about customer behaviour. Beside this, the time
management skill could be developing by me through setting priority of my work along with
making use of some effective time management tools such as Gantt chart, etc. to have better
management of time and become more punctual and discipline.
CURRICULUM VITAE
Receptionist
Brief Description
My name is, currently I am working as a receptionist in a hospitality company. I want take more
opportunity which can enhance my career as I have self working experience of since 3 yrs. But
now I want to switch on other company which gave me hike.
Experience
 As a receptionist - 2yrs
 As a waitress- 1 yr
Skill
 Verbal and written communication.
 Listening.
 Professionalism.
 Customer focus.
 Time management
 Team management
Reference

Education
 Costin Nenitescu high School of Chemistry Buzau(2011-2015)
 Buchinghamshire new University (2021-curently)
Interpersonal Skills
 Negotiation management
 Account management
 Logistics
 Ability to handle wide variety of tasks
Language Known
English
Hobbies
 Learning and exploring new things that enhance my knowledge.
 Travelling- as I love to explore new things.
Reflection
A reflection can be made by me that the undertaking of current career plan is effective
and vital in enhancing my skill and knowledge level as it supports a better review of my skills
and weakness. Based on current project I tend to analysis that I lack in having effective
communication and time management skill which are essential and vital for the job role of the
receptionist. Thus, I need to have an effective action plan that would supports the improvement
within my skill. For improving team management skill, I decide that I have to measure my
regular performance and I try to working upon more than a task at a time this is really helpful for
enhancement. Further, prioritization of work along with making use of time management tools is
useful for better time management. Further, developing positive communication along with
effective critical thinking would support me to develop better customer relationship.
CONCLUSION
From above analysis, it can be concluded that career viewpoint is necessary fore every
individual who is highly dedicated towards their growth. Every person have to focused about

their skills and knowledge improvement that can enhance their future successful. In this above
report discussion is based on receptionist who can work upon improving their profession by
gaining more experience. Every person have to be focus on their anticipated and current skills so
they are capable to accomplish their personal goals and target which is highly beneficial for them
and their organisation. Additionally, it is vary complicated for person that they should make a
better action plan through which they can work upon their weak areas.

REFERENCES
Books and Journals
Amato, C., 2017. Experiential learning from the continental viewpoint: If the cap fits…. In Re-
thinking Legal Education Under the Civil and Common Law (pp. 13-26). Routledge.
Freischlag, J.A. and Faria, P., 2018. It is time for women (and men) to be brave: a consequence
of the# MeToo movement. Jama. 319(17). pp.1761-1762.
Matheny, M.E., Whicher, D. and Israni, S.T., 2020. Artificial intelligence in health care: a report
from the National Academy of Medicine. Jama. 323(6). pp.509-510.
Morris, R. and et.al., 2021. A taxonomy of dual career development environments in European
countries. European Sport Management Quarterly. 21(1). pp.134-151.
Shingo, S., Dillon, A.P. and Bodek, N., 2019. A Study of the Toyota Production System From an
Industrial Engineering Viewpoint: From an Industrial Engineering Viewpoint.
Takahashi, Y., 2019. The Impact of Increased Utilisation of Microelectronics on Employment,
Production Process, and Job Organisation-The Japanese Viewpoint. In Management
Under Differing Labour Market and Employment Systems (pp. 427-440). De Gruyter.
Wehmeyer, M.L. And et.al., 2019. A crisis in career development: Life designing and
implications for transition. Career Development and Transition for Exceptional
Individuals. 42(3). pp.179-187.