HRM Report: Analysis of Recruiting and Selection at Mark & Spencer

This report examines the human resource management (HRM) practices within Mark & Spencer, focusing on the recruiting and selection processes. It explores the core functions of HRM, including staffing needs, performance appraisal, and legal compliance. The report analyzes different recruitment and selection approaches, such as internal and external recruitment, and screening and interviewing techniques, highlighting their strengths and weaknesses. Furthermore, it discusses the benefits of HRM practices for both employers and employees, focusing on compensation, training, and work-life balance. The report also delves into how HRM practices enhance profitability and productivity, emphasizing the importance of employee relations and engagement for organizational success. This report provides a comprehensive overview of HRM principles and their application within a real-world business context, offering valuable insights into effective workforce management.

Recruiting Process

TABLE OF CONTENT
Contents
INTRODUCTION...............................................................................................................................3
TASK 1.................................................................................................................................................3
P1......................................................................................................................................................3
P2......................................................................................................................................................5
TASK 2.................................................................................................................................................6
P3......................................................................................................................................................6
P4......................................................................................................................................................8
TASK 3.................................................................................................................................................9
P5......................................................................................................................................................9
P6....................................................................................................................................................10
TASK 4...............................................................................................................................................10
P7....................................................................................................................................................10
CONCLUSION..................................................................................................................................12
REFERENCES..................................................................................................................................13

INTRODUCTION
HRM (human resource management) is the term utilise for describing formal system
devised for management of staff member within an business firm. In addition to this, human
resource manager responsibility falls within three major areas such as staffing, employee
compensation & benefits as well as designing work(Amruthaand Geetha, 2020). In simple
term it can said that purpose of HRM is to maximize organisation productivity through
optimizing effectiveness of its personnel’s. This report is based on Mark and Spencer which
is British multinational retailer specialist in Clothing, home product as well as food products.
It was founded in 1884 by Michael Mark and Thomas Spencer as well as they are serving at
worldwide level. Respective report will be going to discuss purpose and function of HRM
which are applicable to workforce planning and resourcing. Moreover, strength and weakness
of different recruitment and selection approaches will be elaborate. In addition to this,
benefits of HRM practices in relation of employer and employees with different HRM
practices for enhancing profitability and productivity of company. Along with this,
importance of employees relation for influencing decision as well as different employees
relation will also discuss.
TASK 1
P1
Human resource management is related to the management of work which is concern
about motivating, employing as well as maintaining proper workforce within company. Thus,
HRM provide assistance in dealing with issues or problem related to staff members such as
recruitment, training & development, inspiration, communication, advancement and many
more. In addition to this, it has been also determined that procedure related to hiring, section,
providing direction, assessing workers presentation, rousing workers, keeping up legitimate
relations with representatives as well as their trade. Although in an organisation there are
numerous purpose and function of HRM that provide assistance to business firm in planning
and resourcing company (5 Purposes of the Human Resources Department. 2020).
Explanation of some are as follows :-
Purpose and function of human resource management
 Law compliance – It is one of the most essential function or purpose of human
resource within working of Mark and Spencer because HRM design rules, regulation
as well as policies as per particular nation law in which company is conducting their

operations. In addition to this, it is also human resource department responsibility to
include each and every legal compliance while making any decisions. In relation of
Mark & Spencer, to consider every rules and regulation within home or host country
because respective company is operating at global level.
 Staffing need –Human Resource department is generally well known for their duties
related to recruiting employees (Armstrongand Taylor, 2020). This includes making
position declarations thatinvolvesdefiningjob responsibilitiesas well as deciding level
ofskills and requirementwhich are needed for a job position. In respect of Mark &
Spencer their HRM conduct staffing related functions and within this they perform
several functions such as hiring, training, administering test and many more.
 Performance appraisal – HR division work in conjunction with particular person
department manager for evaluating performance of staff. Thus, simply it can said that
HRM department is responsible for creating overall company operation as well as
appraisal procedure. Performance appraisal procedure in Mark & Spencer frequently
occur on annual basis. This provide assistance in motivating staff members in
effective manner as well as also result in enhancing company productivity.
Apart from these purpose and function of human resource management there are several
other managerial function also which performed by respective division in Mark & Spencer
are mention below :-
 Planning – It is one of the primary function performed by HRM division where
number and type of staff required for achieving organisational goals are determined.
Moreover, research forms core Human Resource Management planning that provide
assistance to management to collect, identify present and future needs, analyse within
company.
 Organizing –Organising task is also another essential step of Human resource
management in which task is allocated to each and every member according to the
skills as well as activities which are integrated in relation of common goal.
 Directing – This function is related to activating staff at different level and making
their contributing towards accomplishing organisational goals(Herreraand de las,
2020). Thus, in organisation HR manager of company give directions to employees so
they conduct operations in better manner.

P2
There are different approaches of recruitment and selection that will help in hiring
accurate employees for performing organisational goals and objectives (Denhardt and et. al.,
2018). Various approaches to recruitment and selection along with its weakness and strength
is mention below –
Recruitment – This can be describe as the process of finding and influencing highly capable
and accurate employees towards organisation in order to fill the vacant position. Recruitment
process of Mark and Spencer company is stimulating large number of skills employee to
apply for job role in organisation.
Approaches of recruitment
Recruitment includes internal and external approaches which is mention below -
Internal recruitment - This refer to process of recruitment by attracting and influencing
current employees of organisation. In this method that job offer is promoted to internal
employees only. This includes promotion, transfer, demotion and many more. Advantages – This is cost and time effective method for Mark and Spencer company
to fill the vacant job position.
 Disadvantages – This limit the scope of attract new talent and idea in business to
perform task in innovative manner.
External recruitment – This approaches of recruitment process can be describe as the way
of attracting capable candidate form external business. External recruitment includes online
portal, third party recruitment, consultancy firm and many more.
 Advantages – This is effect approach of attract and influence highly skills and
potential employees (L'Écuyer and et . al., 2019). external recruitment will support in
hiring employees with new and innovative idea to perform organisational operations. Disadvantages – External recruitment process is very time consuming as well as
requires cost of business to perform recruitment activities.
Selection - This is consider as the negative process of business as in this organisation will
eliminate all those candidate which are not able to meet with business needs. Selection
process is one of the crucial process of organisation and it very useful for hiring right set of
skilled employees to perform organisational operations.

Approaches of Selection
There are various approaches of recruitment which is mention below in detail.
Screening of application – In this approach of selection process organisation will identify
and determine different types of application of and selecting them on the basis of business
requirements (Basharat, 2020). All application that is submitted by candidate will be screened
for selecting correct candidate. Advantages – This approach support in saving time of employers and finding more
capable employee out of large pool of candidates.
 Disadvantages – The major drawback of this approach is the it includes high changes
of rejecting capable employees on the basis of its qualification or grades.
Interview – This is the selection approach in which interviewer will ask question to
capacitate in order to collect more accurate information about their capabilities and skills
(Chaudhry And et. al., 2019). Interview process will support in determining different skill
and other information about interviewee.
 Advantages – This approach will support in gaining in depth detail about interviewee
as well as take correct decision for organisation.
 Disadvantages – This required huge time and it is crucial that interviewer have
appropriate knowledge to ask relevant questions.
TASK 2
P3
There are several benefits of different HRM practices for both employer as well as
employee within Mark & Spencer which are mention below :-
HRM practices Benefits to employer Benefits to employee
Recruitment and selection Recruitment and selection
HRM practicesprovide
assistance to employer in
building effective team along
with accomplishment
competitive
employees(Yongand et. al.,
2020). Along with this it also
Employs will gain benefit
through recruitment and
election HRM practices is to
working with different
professionals as well as
improvement in career also.

help employer
inenhancingtheir level of
productivity as well
asgenerating more
profitability.
Training and development Training and development
willassist the employer in
enhancing knowledge and
skills of staff members for
the purpose of improving
productivity as well as
quality of product and
services.
Through training and
development staff will be
able to develop their personal
and professional skills in
better manner. In this HRM
practice employees of Mark
and spencer will gain
opportunity for developing
their skill adknowledge
which help them in gaining
better future opportunities as
well as serving customers in
effective manner.
Compensation and benefits Compensation and benefits
assist the employer in higher
retention of staff members
along with their engagement
in organizational activities.
This further it also assists in
employee’s motivation where
they always work in benefit
of anbusiness firm.
This help the employee to
earn more against to their
extra efforts inancorporation.
This earning also helps the
employee to motivate for
working and hard getting
promotions for controlling of
higher authorities.

Achieving work life balance Such HRM practices will
provide assistance to the
employer in motivating their
employees to work for an
business firm in their tough
time also by managing work
life balance.
This provide assistance
tostaff member of company
in providing equal attention
to their personal life as well
as professional work as per
the requirement.
P4
There are several type of HRM practices that are performed within an business firm
behind which major purpose is regulation of organisational functionalities. Moreover,
effective deployment of these in company is upon Human Resource Manager. This will not
only provide assistance in functionalities within organisation but also result in giving
opportunities related to long term sustainability of company. There are several HRM
practices which implement in company and each have their own role as well as benefits
towards company. In relation to this, several benefits which company will gain through HRM
practices are positive working environment, team building, employees motivation, good
relation within employee and employers, high employee engagement etc.. Along with this,
there are several other benefits also which can be ascertained at overall company level such
as profitability, productivity as well as formulation of qualitative offerings. In addition to this,
it will assist in development of business within market are with creation of trust among staff
members that corporation is working for development. Below mention are different HRM
practices with their contribution in enhancing profitability as well as productivity of company
which are discussed below :-
 Compensation and benefits – Pay as well as advantages both seen together frequently,
introducing complete perspective that how employers rewards their representatives. In
any situation, looking on compensation without any other offers result in building
clear image related to HR practices which highlight facts that representative of wages,
other benefits as well as related expenses, can include up to 70% business expenses
which indicated by 2019 report. In addition to this, advantages is that 30 percent of
overall working cots are ascending at fast rate to a great extent because of
enhancement within human services benefits. This will result in employees
motivation within improving productivity at different organisational levels.

 Achieving working life balance - Executing versatile work schedules, outfitting
agents with telecommuting options and getting ready executives to spot
recommendations of workplace stress gives the legitimate culture to laborers in
achieving work-life balance. Supervising arranging coordination's, altering
advancement for remote access and coordinating instructional courses are
fundamentally esteem based limits. In any case, these limits finally make a results
orchestrated working environment since they engage progressively significant
profitability and increase the time delegates need to devote to family responsibilities
and particular personundertakings. This assistance in progress of efficiency through
increasing greater inclusion in activities ofcompany.
 Training and development –It is human resource function which includes new-
representative guidance, proficient turn of events, works aptitude preparing,
administration preparing and many more. Such practices result in enhancing
representatives activity abilities within their current position and furnish them with
aptitude as well as skill for cross-practical work which help in expanding their
incentives of company. In addition to this, expertdevelopment underpins Mark and
Spencer progression arranging processthrough getting ready future leaders for more
elevated level employments as well ashigherresponsibilities. Along with this, HR
management training and development activities result in advancement within
employee’s productivity as well as accomplishing organisational objectives. This
must have wide contribution inenhancing Mark and Spencer productivity withinevery
diversified conditions.
TASK 3
P5
It is very important for organisation to develop strong relationship with the
employees as this will influence HRM decision making process. Employee relationship is one
of the essential part of organisation that will have significant impact on business and its
process. There are various importance of employees relation for Mark and Spencer company
which will help in influencing performance of business as well as attain set objectives of
business. Importance of employee relation in Mark and Spencer company in respect to its
influence over HRM decision making process is mention below –
Reduce conflicts – Consideration of employees view point and developing strong
relationship with employees will lead to reduce conflicts and issues within organisation

(Baldwin, 2016). The is beneficial for organisation and helps in conducting organisational
task in better manner. Marks and Spencer company will be able to develop effective decision
for growth of business. Employee relationship in HRM decision making will support in
reducing conflicts with in company and all employees will focus on their work.
Increase motivation – Employee relationship in HRM decision making is important
for enhancing employee performance as well as motivating them. Motivation is one of the
essential part of organisation. This will lead to boost the morale of employees to work in
business more efficiency and employees will be focus on attaining goals. Employee relation
in HRM decision making will have significant impact on motivating employees to conduct
business task in more effective manner.
P6
There are different elements of employees legislation that will support on business
operations as well as help in performance organisational activities in more effective and
efficient manner (Pham, Hoang and Phan, 2019). Employment legislation consist of different
legislation that is develop with the motive of meeting with employees requirement as well as
resolving different issues and problems that is faced by employees while working in
company. Key employment legislation that will have impact on HRM decision making of
Mark and Spencer company are mention below.
Anti discrimination – This legislation is related to providing fair opportunity and treatment
to employees. It is essential for Marks and Spencer Company to consider anti discrimination
legislation in its business as well as decision making process as this will lead to have
significant impact on organisation. respective company to provide equal and fair
opportunities to all employees irrespective to their gender, age, colour and other elements.
Health and safety – Health and safety act is crucial as this focus on providing healthy and
safe working environment to employees for conducting organisational activities (Ferraris,
Erhardt and Bresciani, 2019). It is essential for Marks and Spencer organisation to follow all
measures in business in order to provide completely safety to employees while they are
performing organisation activities. Consideration of health and safety legislation in respective
organisation will support in developing strong relationship with employees as well as
performing organisational activities with out any issues.

TASK 4
P7
There are different HRM practices that needs to be performed by the employees of Marks and
Spencer company. These application are mention below -
Advert for the role
This is the advert for the role of Marketing executive in Marks and Spencer
organisation.
Marks and Spencer is a well known company in retail sector and this company has exciting
opportunity for person who is enthusiastic about marketing activities. This company provide
opportunity to apply for Marketing Executive job role and part of dynamic team. This
position can be consider as the well suited for person who is looking for career in marketing
as well as planning to gain hands on experience in supporting and thriving workplace.
Job description
Job description
Key responsibilities
The major role and responsibility that need to be performed by selected employees are –
 Conducting marker researcher as well as analysing needs of customers
 Attracting and influencing customers towards company
 Performing promotional activities
 Development strong relationship with customers
 Monitoring performance
Qualification and experience required
 Masters in business administration
 Computer and technical knowledge
 Digital marketing course
 Communication skills

Offer letter
Offer letter
To XYZ candidate
We are pleased to inform you about your confirmation with Marks and Spencer
company for the job role of Marketing executive.
Job duties are –
 Use effective techniques and approaches to increase sale of products and services
offered by company.
 Promotion of products and services in market area.
 Digitally market products and offer services to customers
 Identifying customers requirement and developing strong relationship customers.
You will be reporting to Marketing manager and working hours start from 9.30 to 6.30.
We are looking forwards for your joining with our company
Sincerely
HR Manager
CONCLUSION
After going through above discussion, it has been summarised thats human resource is
important part of an business firm as it work for welfare of employees. Along with this, major
role and function of HRM within business firm is recruitment and section which help in
fulfilling vacant position in company within effective manner and result in accomplishing
objectives. Thus, different HRM practices help in raising organisational profit and
productivity. Apart from this, there are several employment legislations which is important
for company to implement within their working as it help in conducting operations of
company in legal manner.

REFERENCES
Books and Journals