DoubleTree Hilton: Recruitment and Selection Case Study Report

This report investigates the critical role of recruitment and selection in enhancing business performance, using DoubleTree Hilton Tower Hill as a case study. The report begins with an introduction to the recruitment and selection process, emphasizing its importance in attracting and hiring proficient employees to improve organizational performance. It outlines the research aims, objectives, and questions, focusing on identifying the recruitment and selection processes at Hilton Hotel, assessing their effectiveness, and examining the challenges faced during talent acquisition. The study's scope centers on analyzing the effectiveness of recruitment and selection within the Hilton Hotel. The literature review explores recruitment and selection processes, factors impacting effectiveness (such as government regulations and working culture), and challenges in recruiting talented employees, including finding suitable candidates and addressing high turnover rates. The research methodology outlines the chosen research philosophy (interpretivism), approach (inductive), strategy (case study), and data collection methods (interviews and secondary data). The report also addresses ethical considerations and research limitations. The conclusion summarizes the key findings, emphasizing the importance of recruitment and selection for achieving business goals and adapting to market complexities. The report includes references to support the findings.

Research Topic
An investigation into the significance of recruitment and selection in the improvement of
business performance. A case study on DoubleTree Hilton hotel Tower Hill

Table of Contents
INTRODUCTION ..........................................................................................................................3
RESEARCH PLAN .......................................................................................................................4
RESEARCH METHODOLOGY ..................................................................................................7
Conclusion.......................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Recruitment and selection are an integral process which involves attracting candidates short-
listing and hiring in order to fill the vacant position. This process takes place within an
organisation to enhance organisational performance and recruit proficient workers which helps
the business to lead the path of development (Sutanto and Kurniawan, 2016). There are
numerous factors which are taken care of recruitment and selection in order to make this process
highly effective and advantageous for the business. This process exhibits engaging, efficient
employees so that they can contribute to wellbeing of the company. For this research Double
tree, Hilton Hotel, London is taken, which is a leading organisation in the hospitality industry.
With ultimate purpose of identifying the factors from which process of recruitment and selection
that can be enhanced within company
Research aim: To identify the importance of recruitment and selection for improving the
business performance of the company. A case study on DoubleTree Hilton hotel, Tower Hill
Research objectives:
 Identify the recruitment and selection process of Hilton Hotel
 To determine the effectiveness of recruitment and training in improving the business
performance of the company. To examine the challenges faced by the hotel while recruiting and selecting talented
employees
Question of the research
 What is the basic process of recruitment and selection in Hilton Hotel ?
 What are those factors which obtain a direct impact on the effectiveness of recruitment
and selection process?
 What are the challenges which may be faced by the hotel while recruiting and selecting
talented employees?
Scope of the study
The purpose of this study is to analyse the effectiveness and needs for proper
recruitment and selection in Hilton Hotel, Tower, London.

Double tree by Hilton are independently running their business operations of providing
hospitality services to their customer around global periphery. The organisation was founded in
the year of 1969 and at present this is a globally established company which is is running their
business in prominent manner.
Hilton Hotel is being selected as this is giant organisation so probability of gaining insight get
increased. Besides this there are lot of opportunities existed within UK to explore impact over
business performance of recruitment and selection as geographically the area is big.
The Rationale of the research
The major reason for conducting this research is to develop an understanding of the
concepts of recruitment and selection and their benefits within an organisation. This research is
also going to assist in examining the effectiveness of methods of recruitment and selection in
getting the optimal performance of employees (Chowhan, 2016). Based on the present report,
this study will help the researcher in enhancing time management skills, data collection, data
analysis and completing the project at a specified time frame with high efficacy. For
professional level, this research is helpful in examining those challenges which are faced by
talented employees. This study is also helpful in enhancing knowledge regarding recruitment and
selection aspect (El Ouirdi and et. al., 2016). Besides this there are numerous data available
related to recruitment and selection over the internet and many other publications but at the same
time there is no such specific information available related to growth of the organisation in
respect of recruitment and selection so this is tend to be a research gap within this research.
RESEARCH PLAN
It is essential for the researcher to carry out appropriate research work within the pre-determined
time period. For this, it is important to track the progress of each and every activity involved in
the research. It makes it easy for the researcher to complete research with a valid conclusion so
as to facilitate its client to make an effective decision for their own betterment.

LITERATURE REVIEW
This is defined as the process which involves the collection of secondary information through
various articles, books and other sources (O'Boyle, Patel and Gonzalez‐Mulé, 2016). The major
purpose of the literature review is to recognise the research gap within previous research. In the
current study, the major aim is to understand the process of recruitment and selection, which
draws a direct impact on organisational performance. On the other hand, this research is
undertaken for examining the effectiveness of recruitment and selection to enhance overall
performance.
Process of recruitment and selection in Hilton hotel
According to Thompson (2019), recruitment is defined as a set of techniques which can
be used by businesses in order to attract a pool of talent and to attain high potential within the
business. This is the process which is centralised on personnel and their skills and calibre.
Selection is the approach which is known as the final stage of recruitment in which preferred
candidates are chosen form pool of applicants as according to their skills and knowledge. This

process is practised in every business to put prominent skills and talent in their organisation. In
the context of Hilton hotel the organisation is organising fair interviews in order to exert proper
recruitment and selection process. Besides this they are using job advertisement in order to
attract potential candidates which may lead the business to accomplish appropriate growth
opportunities.
Factors impacting the effectiveness of recruitment and selection process
According to Florea, 2014, recruitment and selection is the process in which organisation
is taking contracting of responsibilities of taking employees in order to undertake agreed
consideration. There are various factors which are having a direct impact on the effectiveness of
recruitment and selection process; one of them is government regulations. There are various laws
such as state and federal level in which regulatory framework is undertaken in private and public
enterprises. The trade union and labour relations acts are clearing all the disputes which are seen
in the organisation, and for all the business, this is imperative to adhere to these laws. On the
other hand, working culture is another factor which is associated with the effectiveness of
recruitment and selection approach as working culture leads to retention of employees and
human capital.
Challenges of R& S of Talents
According to Zojeceska, 2018, there are numerous challenges which can be faced by the
hotel during the performing process of recruitment and selection. One of the major problems is to
find candidates as according to needs of the business, under this high problems has been created
for the recruiter in finding personnel those are appropriate for the job role and designation as
well. On the other hand, for the process of recruitment, the primal step is to attract them so that
they can take participate in the selection process. In some culture, hotel jobs are considered as
inferior, so in order to showcase pros, business is required to put high edge efforts which is
difficult for them. Besides this high turnover is another challenge which is faced by the hotel
while performing the process of recruitment and selection as there are many reasons due to
which employees leave jobs and the major one is culture. In order to perform this process, it
becomes difficult for the recruiter to represent these reasons in such a way that they can
eliminate any negative impact.

RESEARCH METHODOLOGY
The methodologies which are essential to understand and chosen the appropriate one according
to the area of study are enlisted as below:
Research philosophy: It consists of two philosophies which include positivism and
interpretivism. Among these two, interpretivism philosophy is suitable to opt as it consumes less
time and facilitating in collecting qualitative data which is difficult to interpret (Saridakis, Lai
and Cooper, 2017).
Research approach: It consists of two approaches which include inductive and
deductive. In the present research, inductive approach is more beneficial to opt as it assists the
researcher to analyse qualitative data within a shorter time.
Research strategy: It comprises of different strategies related to collecting relevant data
according to the topic of research. These strategies include case study, survey, experiment, action
research etc. The present research is based on identifying the role of recruitment and selection
program to increase the performance level of the company thus using case study to gather views
of customers as well as employees help in getting accurate and reliable data
Research choice: It comprises of two choices which include qualitative and quantitative.
In the present research study, qualitative research is conducted as it assists the researcher to
collect relevant data in theoretical terms within a shorter time period.
Data collection: Primary and secondary methods are the two ways of collecting data
related to the topic of the research study. To gather primary data, the unstructured and semi
structured interviews is more suitable to opt as it provides more accurate and reliable information
about respondents' actual perception towards research topic but consumes more time and funds.
To gather secondary data, articles, books and journals etc. are used, which takes less time and
money (Inkinen, 2016)).
Data analysis: In order to analyse collected data qualitative approaches are being used. In
this research thematic analysis is used as this is helpful in converting collected information into
potential results.
Sampling: It is the part of the population having an interest in the company's operations
and offerings which includes customers, employees, suppliers etc. It consists of two parts, such
as probability and non-probability. In the present research,non-probabilistic sampling is adopted
due to assisting in getting responses from a large number of people within a minimum time

period. 5 respondents are taken as sample size whose views and opinions are considered while
drawing a valid conclusion at the end of the research
Ethical consideration:
Ethics are playing essential and significant role within research and for investigator as
these are directing research to be conducted in systematic manner. There are numerous principles
which are required for an investigator so that they can finish up all the major activities in ethical
manner. Some principles such as protection of confidentiality and liberty for research
participation, various rights for withdrawal and many more. These are the major principles which
are followed by researcher in order to attain prominent outcomes along with finishing the project
in successful manner.
Research limitations
There are numerous limitations which are existed within research as the same are
providing negative impacts to the performance of research and researcher. These limitations are
such as shortage of time, resources, selection of research methodology and many more. These
limitations are drawing negative impact over the research in order attain objectives of research in
prominent manner.
Conclusion
From the above information this can be concluded that recruitment and selection is one of
the effective aspect of the business which is helpful in attaining aims and objectives in proficient
manner. Recruitment and selection is helping a business in inhaling growth opportunities in such
a way that sustainability can be attained. Besides this recruitment and selection is one of the
useful dimension of the business which may lead the business to deal with various market
complexities in appropriate manner.

REFERENCES
Books and Journals
Sutanto, E.M. and Kurniawan, M., 2016. The impact of recruitment, employee retention and
labor relations to employee performance on batik industry in Solo City,
Indonesia (Doctoral dissertation, Petra Christian University).
Chowhan, J., 2016. Unpacking the black box: understanding the relationship between strategy,
HRM practices, innovation and organisational performance. Human Resource
Management Journal, 26(2), pp.112-133.
Saridakis, G., Lai, Y. and Cooper, C.L., 2017. Exploring the relationship between HRM and firm
performance: A meta-analysis of longitudinal studies. Human resource management
review, 27(1), pp.87-96.
Inkinen, H., 2016. Review of empirical research on knowledge management practices and firm
performance. Journal of knowledge management.
El Ouirdi and et. al., 2016. Technology adoption in employee recruitment: The case of social
media in Central and Eastern Europe. Computers in human behavior, 57, pp.240-249.
O'Boyle, E.H., Patel, P.C. and Gonzalez‐Mulé, E., 2016. Employee ownership and firm
performance: a meta‐analysis. Human Resource Management Journal, 26(4), pp.425-
448.