Research Questions and Literature Review: Impact on Hotel Service

This report presents a research paper exploring the impact of recruiting qualified manpower on the service performance level at the Darling Hotel Sydney. The literature review provides a background on the importance of human capital in today's competitive business environment, emphasizing the role of recruitment and selection in achieving organizational success. It discusses the significance of qualified manpower, especially in the labor-intensive hotel industry. The theoretical framework focuses on the Human Capital Theory, highlighting the value of investment in employees. The objective of the research is to assess the impact of recruitment and selection on organizational performance, customer satisfaction, and service performance. The research poses questions about the impact of recruiting qualified manpower on service performance at the Darling Hotel Sydney. The report includes references to relevant academic sources.

Running Head: RESEARCH QUESTIONS AND LITERATURE REVIEW
RESEARCH QUESTIONS AND LITERATURE REVIEW
Name of the Student
Name of the University
Author Note

1RESEARCH QUESTIONS AND LITERATURE REVIEW
Table of Contents
Research Topic...........................................................................................................................2
Literature Review.......................................................................................................................2
Background of Research........................................................................................................2
Theoretical Framework..........................................................................................................4
Objective....................................................................................................................................5
The objective behind conducting this research are as follows:..................................................5
Research Questions....................................................................................................................5
Reference....................................................................................................................................6

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Research Topic
The topic of this research paper is “The Impact of recruiting qualified manpower on
the service performance level at the Darling Hotel Sydney”.
Literature Review
Background of Research
In era characterized by the continuous changes in globalization era, easy resources
mobility and technological advances, companies are competing and are successful in the
extended global arena. Hence, there is the requirement for differentiation that leads to
sustainable competitive advantage. In the current situation, the focus has been moved from
traditional sources to the business processes and system and particularly to the human capital,
which has emerged as new sources for the competitive advantage. Hence, the success of any
business organization depends on manpower caliber, which steers organizational affairs
(Dany & Torchy, 2017). Recruitment & selection of the human resources is the major part of
the complete resourcing strategy of organization for surviving and succeeding. The better
would be recruitment and selection procedures, the more improved will be the outcome of
organization. The effectiveness of recruitment & selection of manpower results in more
retained and satisfied personnel (Daniel, 2018). Every company is built on two major gears,
which includes human and the material resources. In the absence of adequate and suitable
human and the material resources, organizational objective is difficult for achieving. These
resources are the input into system all through the process for achieving desired output. The
resources of human and the material are significant because it contains organizational
workforce (Ekwoaba, Ikeije & Ufoma, 2015).
Recruitment is set of the processes and activities, which is used for legally obtaining
adequate number of the qualified manpower at the right place and right time, so that

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organization and individual can select each other in their own set of interest. The success of
the recruitment process are strategies, which are organized by organization to employ for
identifying as well as selecting the best candidates for developing pool of the human
resources. Firms adopts various methods of the recruitment in order to select qualified
manpower. These methods are external sources, internal sources or e-recruitment sources.
The process of recruitment as well as selection of manpower are critical for accomplishing
goals of organization. The research shows that the competency level of the human resource
manager has major influence on the recruitment of right candidate. It is possible, if there is
competent and dedicated team of HR ((Dany & Torchy, 2017).
As a function of HRM, recruitment is the activities, which impacts most critically on
the organizational performance. The efforts need to be given to the practices of recruitment
and selection of workforce because any poor decision of recruitment will lead towards
affecting performance of organization and limits the achievement of goal. It plays important
role in ensuring good performance of the worker or employees and positive outcome of
organization (Selden & Sowa, 2015). The survival of company depends on recruiting
qualified manpower, because after employees are recruited, they are most often given training
and are appraised in order to be abreast with the new challenges and trends. If employees are
developed, then it helps in increasing their performance and sustaining growth of
organization. The organization may gain the competitive advantage from practices of HR,
which leads towards developing superior workforce with the personal traits, abilities, skills
and knowledge, which are aligned more closely with strategy of firm (Karia et al. 2016).
Most research in human resource management area has been conducted in
commercial and manufacturing sector and quite less in the service sector such as hotel
industry. The hotel industry is the labor-intensive industry that is mostly affected by the
employees’ quality such as behavioral and technical for meeting the goals of business and

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offering services of high quality and creating the competitive advantage. The specific
characteristics of the hotel industry, for instance lower salaries, high turnover, shortage of
skills, category of service, heterogeneity in the size of firm and flexible patterns of
employment makes the human resource management quite crucial in respect of specific
context for achieving desired organizational goals (Nwaeke & Obiekwe, 2017). Attracting
and recruitment of right and qualified manpower is starting point in achievement of
organizational goals by managing the workforce of organization effectively. This research
aims to explore impact of recruiting qualified workforce on the service performance level of
Darling hotel Sydney. Further, the finding of this research will be contributing in filling gap
in the literature of HRM regarding implementation of recruitment practices in specific
context of the hotel industry (Srivastava & Dhar, 2016).
Theoretical Framework
It is important for providing theoretical framework for enabling to understand
significance of recruitment of manpower. One of the most appropriate theoretical frameworks
for this research study is as follows:
Human Capital Theory
Human capital theory suggests that the manpower is significant in comparison with
the other resources involved in production of the goods and services and if proper investment
is done in this, then it can result in improved organizational, group, individual and country
level performance. The human capital investment helps in providing benefits to the
organization, individual and societies. This theory is vital for the management because it
helps in guiding decisions of managers regarding investment in training & development of
the employees. Hence, this theory suggests that if organization makes investment in

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manpower then it results in providing greater benefits to the organization (Igbokwe-Ibeto,
Osadeke & Anazodo, 2015).
Objective
The objective behind conducting this research are as follows:
 To access impact of the recruitment and selection of manpower on performance of
organization.
 To examine how recruitment as well as selection affects satisfaction of customer.
 To examine the theory behind the way recruitment of qualified manpower impacts
service performance level.
Research Questions
This research study aims to answer following question:
 What is the impact of recruiting qualified manpower on service performance at
Darling Hotel Sydney?

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Reference
Daniel, C. O. (2018). E-recruitment and its effects on organizational creativity and innovation
in Nigerian manufacturing firms. Nile Journal of Business and Economics, 4(8), 3-12.
Dany, F., & Torchy, V. (2017). Recruitment and selection in Europe Policies, practices and
methods 1. In Policy and practice in European human resource management (pp. 68-
88). Routledge.
Ekwoaba, J. O., Ikeije, U. U., & Ufoma, N. (2015). The Impact of Recruitment and Selection
Criteria on Organizational Performance.
Igbokwe-Ibeto, C. J., Osadeke, K. O., & Anazodo, R. O. (2015). The effect of manpower
planning and development in Lagos state (Nigeria) civil service performance. Africa’s
Public Service Delivery & Performance Review, 3(4), 76-116.
Karia, O. K., Omari, S., Mwanaongoro, S., & Ondieki, A. (2016). Impact of recruitment and
selection on performance of the public water utilities in Tanzania. African Journal of
Education and Human Development, 2(1), 39-45.
Nwaeke, L. I., & Obiekwe, O. (2017). Impact of manpower training and development on
organizational productivity and performance: A theoretical review. European Journal
of Business and Management, 9(4), 153-159.
Selden, S. C., & Sowa, J. E. (2015). Voluntary turnover in nonprofit human service
organizations: The impact of high performance work practices. Human Service
Organizations: Management, Leadership & Governance, 39(3), 182-207.
Srivastava, A. P., & Dhar, R. L. (2016). Impact of leader member exchange, human resource
management practices and psychological empowerment on extra role
performances. International Journal of Productivity and Performance Management.