Analysis of Recruitment, Selection, and Leadership at Delta PLC

This report provides a comprehensive analysis of the recruitment and selection processes at Delta PLC, a major UK high street bank. It explores the significance of these processes, including the creation of job descriptions and person specifications, and assesses the implications of legal regulations such as sex discrimination and employment equality. The report examines the role of the HR manager in the selection process, detailing the steps involved, from screening applications to final appointments, and the contributions made to securing a skilled workforce. Furthermore, the report delves into the skills and attributes required for effective leadership, comparing leadership and management styles, and evaluating the benefits of teamwork and ways to motivate staff. The report also considers factors influencing team and individual working, including skill audits and performance monitoring, to assess their impact on overall business performance. The report concludes with an evaluation of the assessment process's success and offers insights into improving HR practices within Delta PLC.

WORKING WITH AND LEADING
PEOPLE

EXECUTIVE SUMMARY
Leadership is the ability to influence or motivate others to effectively contribute towards
work whereas management refers to get things done in a synchronized manner. In order to
maintain the efficiency of business organization, it is very important to have talented and skilled
staff. Employees of an organization provide business with an internal strength to create a
differential position in the economy. Recruitment and selection are the essential functions of
management which helps company in efficiently analysing and attaining the skilled workforce.
Leadership and managerial skills efficiently help business to train and develop its workforce to
attain the set objectives.
The present report has been prepared to understand the selection, recruitment and
retention procedures along with the effective management and leadership styles. It has helped
company in achieving the sustainable advantage. For this purpose, Delta PLC is taken which is a
major high street bank of UK and wants an excellent recruitment and selection process to hire
right person for the right job. With respect to this, organization adopted comprehensive and
valuable tactics and measures to gain highly competent and motivated workforce. The report has
been developed and analysed in three major tasks. The first task of the report deals with
analysing the significance of recruitment and selection process and its contribution to the
business. The next segment of the report deals with analysing the impact of leadership on the
effective working of the company. It focuses on analysing various skills and attributes which
helps a person in becoming a successful leader. The last segment of the report determines the
factors which influence team and individual working within a system. The report seeks to find
the effective impact of these factors on the overall performance of business.

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Producing documentation for the recruitment and selection process...............................1
1.2 Assessing the implication of legal laws and regulations on the recruitment process of Bank
................................................................................................................................................2
1.3 My role in selection process ............................................................................................4
1.4 My contribution in selection process ...............................................................................5
TASK 2............................................................................................................................................6
2.1 Skills and attributes required for the good leader ............................................................6
2.2 Comparison between leadership and management ..........................................................6
3.1 Benefits of teamwork for Delta PLC ...............................................................................7
2.3 & 3.2 Comparing the leadership style which is used during recruitment and selection
project ....................................................................................................................................8
3.3 Reviewing the effectiveness of team in achieving Delta goal .......................................10
2.4 Ways to motivate the Delta staff ...................................................................................11
TASK 3..........................................................................................................................................12
4.2 Conducting the skill audit...............................................................................................12
4.1 Factor to be consider when planning and monitoring the performance ........................14
4.3 Evaluating the extent to which the assessment process is successful ...........................14
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16

ILLUSTRATION INDEX
Illustration 1: Selection process.......................................................................................................3
Illustration 2: Team work................................................................................................................6
Illustration 3: Team effectiveness model.........................................................................................8

INTRODUCTION
Leadership is the ability to influence or motivate others to effectively contribute towards
the work whereas management refers to get things done in a synchronized manner (Lipnack and
Stamps, 2008). Recruitment and selection are the essential functions of management which helps
company in efficiently analysing and attaining the skilled workforce.
The present report has been prepared to understand the selection, recruitment and
retention procedures along with effective management and leadership styles. For this purpose,
Delta PLC has been taken into account. Company is a major high street bank of UK and want an
excellent recruitment and selection process to hire right person for the right job. The report will
be developed and analysed in three major tasks. The first task of the report deals with analysing
the significance of recruitment and selection process and its contribution to the business. The
next segment of the report deals with analysing the impact of leadership on the effective working
of the company. It will focus on analysing various skills and attributes which helps a person in
becoming a successful leader. The last segment of the report will determine the factors which
influence team and individual working within a system. The report seeks to find the effective
impact of these factors on the overall performance of business.
TASK 1
1.1 Producing documentation for the recruitment and selection process
Delta PLC is a high street bank that is suffering inefficiency in its recruitment and
selection process (Nind, 2010). For this purpose, being the human resource manager of this firm,
I played a major role to help company to overcome from such process. In this context, I have
prepared two major documents after communicating with other departments regarding job
vacancies. These documents are prepared to select right person for the right job. The same is
described below:
Job Description: It is a detailed, written and formal document with having all the roles
and responsibilities of an employee. Job description is very helpful for company in evaluating
whether they need full-time employee or a part-timer (Mathieu, 2010).
Company name Delta PLC
Job position Customer service advisor
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Location London
Reporting authority Operational Manager (supervisor)
Roles and
responsibilities
Data entry; solving customer’s problems; interacting with
customers and providing them information in response to the
product or service enquiries.
Date of application 25th August 2015
Date of interview 7th September 2015
Person Specification: It is a description of qualifications, skills and abilities, experience
and other traits which a person must possess to perform the job duties.
Qualification Post graduate; minimum two GCSEs
Employment
conditions
Must complete 30-40 hours per week
Demographics
Age
gender
22-35 years
Male and female both can apply
Skills and abilities Excellent communication and 'people' skills; good
mathematical and keyboard skills; honest and reliable.
Work experience Minimum 1 year
1.2 Assessing the implication of legal laws and regulations on the recruitment process of Bank
Recruitment and selection process is going beyond some statutory rules and legal
implications. Considering this, legal and legislative framework will help Delta PLC to minimize
the risk, job posting, interview question, checking job offers etc. There are several types of laws
and legislations with recruitment and selection process such as sex discriminatory act, race
relation act, equality regulation act etc. (Maxwell, 2008). The impact of such acts is described
below:
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Impact of Sex discriminatory act: Delta PLC is bound to maintain the sex discriminatory
act. This helps the company in enhancing its brand image within the competitive markets. For
example, if a candidate is qualified for the job post, company is bound to recruit candidate
whether the person is male or female. Further, being the HR manager, I abide to this law because
both males and females can apply for the customer service advisor role (Robbins and et.al.,
2013).
Impact of employment equality (age) regulation: Company is bound to give age
preferences so that it would need to provide equal benefits to both young and old citizens. If
organization would give priority to one specific group, then it will be unlawful and would break
the provision of equality (age) regulation. Moreover, being the HR manager, I need to adhere to
this law but for the customer service advisor post; old citizens are not good to be hired. For this, I
need to conduct 3 rounds of interview test in order to check their knowledge and capabilities.
Moreover, the company will take due care of disabled applicants in order to achieve a well
managed result for the growth and development of the company. This will develop trust and
loyalty within the employees of the company and develop may helps the company in attaining an
effective pool of talent.
Besides this, it is very essential for the firms that they must abide with the given laws and
regulations. This is because, if not abided at that time government of country where Delta PLC is
operating its operation can take strict action against the firm. Furthermore, it will also became
difficult for the cited enterprise with regard to maintain the continuity of its business in the
respective market. The given type of condition will also affect the firm capability with regard to
attract large number of workers towards firm. This is because, it has been seen that employees
are likes of work in the particular corporation which give importance to the equality aspect while
carrying out any HR activity.
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1.3 My role in selection process
Illustration 1: Selection process
(Source: Krebsbach, 2015)
Selection process starts with the screening of applicants and ends with the final selection
and appointment (Nichola and Jenkinson, 2006). In order to select the customer service advisor
for Delta PLC, selection process is conducted and steps for the same are enumerated below:11 Screening of applicants (CV): In this step, applications of candidates are screened to
select the most eligible one among them. Being the HR manager, I played a major role at
this stage to select the best suitable candidate. I have given first priority to female
candidate and have chosen the applicant who is having minimum 1 year experience with
excellent mathematical skills.11 Primary interview: This interview is taken to know about the selected candidates. During
interviewing the candidates, I have asked general questions to confirm their CV
information and their knowledge about company.11 Employment test: This test is taken to know about the employees experience, knowledge,
skills and abilities. I have conducted few test of employees such as aptitude test,
personality test, IQ test and general knowledge test (Explain the steps involved in the
Selection Process, 2006). These tests help to check the employee decision making power,
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mathematical skills, general knowledge about bank and related services and their problem
solving capability.11 Selection and appointment: This is the final stage in which candidates are finally selected
and appointed as per the nature of their job. In this stage, I have played a major role of
selecting candidates. After employment test, I have evaluated those applicants who are
good in communication and able to handle customer complaints effectively. I also offer
them the salary that has been determined by company.
1.4 My contribution in selection process
Selection process is a very important task for a company because it provides right person
for the right job. Being the HR manager, I have contributed to an extent to the same process to
help company in achieving highly skilled and competent workforce. My contribution starts with
preparing documents i.e. job description and person specification for the job vacancy. For this, I
have talked to respective departments regarding vacancies. After this entire work, I have started
selecting candidates who came for the interview process. I have conducted several tests such as
aptitude test, emotional intelligence test as well as IQ test to check the skills and abilities of
applicants.
Finally, those candidates who fit for the post are hired with all the employment terms and
conditions along with salary specifications. Candidates who agreed to all the terms and
conditions are hired and offer letter is provided to them including the date of joining and
employment clauses. The overall process was evaluated in order to analyse the need of the
current job and skills of My contribution to this process helps organization in getting right person
for the vacant position. Further, it gives more benefits such as saving selection cost and
management time. Moreover, this whole process promoted the bank as an equal opportunity
employer. However, being the HR manager of company I have to fulfil the other roles and
responsibilities of firm also. Here, it is due to the presence of given aspect I will not being able to
direct my efforts with regard to give immense and dedicated contribution in the selection process
of Delta PLC in an effective way.
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TASK 2
2.1 Skills and attributes required for the good leader
As Delta PLC hired candidates, so to motivate, influence and train them, manager must
have necessary leadership qualities (Krebsbach, 2015). For this purpose, trait theory of
leadership is adopted which is the idea that people are born with certain traits. This theory is used
to predict the leadership effectiveness. Thus, leadership theory states that certain innate traits are
common among leaders and these include: Emotional intelligence: The leaders having emotional maturity are well adjusted and self-
motivated. They do not suffer from severe psychological disorders. When policies and
regulations of Delta PLC change then these leaders helps the bank to comply with such
strategies (DeLucia-Waack, 2006). With the help of given skill, leader can develop an
effective relationship with its followers. This will enable firm with regard to carry out
the work of enterprise in an effective way. Self-confidence: Leaders having self-confidence believe in one's self, ideas and ability.
They work according to their own strategies and criteria (Barradell, 2013). Furthermore,
among leader self confidence is needed with an aim to accomplish the strategic goal of
enterprise within the given specified time limit. In addition to this, by having this skill
leader can given an appropriate direction to its fellow members.
 Social skills: Leaders having social skills want the best from everyone. They are the best
one to motivate other people and share their attributes to others. Moreover, they cultivate
innovation and welcome the ideas of other members of company. This skill is needed in
order to build relationship with the buyers as well as workers of Delta PLC. In addition to
this, with the help of given attribute leader enhances its contact with the employees. It is
by complying with the given type of activity only, leader of firm can develop positive
image in the mind of its respective buyers.
2.2 Comparison between leadership and management
Leadership and management are two different terms that differ in their roles and
functions. Both are linked and complementary and go hand in hand (Susánszky and et.al., 2010).
The same has been discussed below:
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Leadership simply means the ability to influence or persuade others to contribute towards
the success of organization. Under this, leaders simply look at the problems and devise new and
creative solutions. Using their charisma and commitment, they excite, motivate and focus others
to solve the problems. They focus on leading people and their outcome is their achievements.
For example, leader of Delta PLC inspires and guides other employees and staff.
Management on the other hand comprises of planning, directing, coordinating,
controlling, staffing and supervising people towards accomplishing a goal (Mathieu, 2010).
Managers create strategies, policies and methods to create ideas and teams that combine to
operate smoothly. Managers often focus on structures, goals, personnel and availability of
resources. For example, manager of Delta PLC manages the bank teams and increases the sales
of financial products and services. In addition to this, the concept such as leadership is more of
people oriented. However, the concept such as management is more of task oriented. The leader
gives more focus upon leading people. But in comparison to this, manager rely more focus upon
managing people rather then leading them. Here, the leader possess risk taking behaviour
however manager carries out risk averse behaviour.
3.1 Benefits of teamwork for Delta PLC
Team work is the process of working collaboratively with a group of people in order to
accomplish a goal. Teamwork always results in increased team member’s relations and
achievement of organization's goal (Formiga and et.al., 2007). This gives several benefits to
Delta PLC such as developing relationship among bank members; improvements in participant’s
attitudes, motivation, confidence and personal satisfaction; efficient usage of resources;
improved morale of employees; promotes a wider sense of ownership among employees;
development of skills and knowledge; fosters flexibility and responsiveness; promotes the sense
of achievement and equity essential for a motivated workplace.
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Illustration 2: Team work
Further, teamwork is very useful for Delta PLC to create confidence and attitude of
employees. It helps company to deal with the complex situations because group efforts always
lead to the accomplishment of objectives (Patel and et.al., 2007). . Moreover, with the team
efforts, time and cost both are saved efficiently and this ultimately helped organization to attain
its competitive edge.
In addition to this, finding many solutions with respect to the one specific problem is being
regarded as one of the most significant benefit that can be gained by cited firm through
teamwork. This is because, it has been that a team possess such type of individual which possess
varied skills and abilities. Here, by colliding these individual at one specific team Delta can
found out instant solution with respect to its problem. Through this way, Delta can gain benefit
in the form of increased profits and sales in an effective way.
2.3 & 3.2 Comparing the leadership style which is used during recruitment and selection project
Delta PLC has adopted various leadership styles in different difficult situations for
persuading and influencing employees during the recruitment and selection process. Different
leadership styles are discussed below:
Autocratic leadership is the style where person has total authority and control over
decision making. It is best used in situations where control is necessary or there is little margin
for error (Antony, 2009). Delta PLC has adopted this leadership to deal with the complex
situations such as conflicts between two members or to dictate the policies and procedures. This
style must be used in the given circumstance because with the help of such leader the conflict
which is occurring within Delta employees can be resolved in a faster way.
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