Analysis of Working and Leading People: A Detailed Report

This report provides a comprehensive analysis of working with and leading people within an organizational context, using United Parcel Services (UPS) as a case study. It begins by examining the recruitment and selection process, emphasizing the importance of job analysis, legal and ethical considerations, and the role of the HR manager. The report then delves into the essential skills and attributes of effective leadership, differentiating between leadership and management, and comparing various leadership styles suitable for different situations. It explores ways to motivate staff to achieve organizational objectives. Furthermore, the report assesses the benefits of team working, provides insights into managing conflict, and evaluates team effectiveness. Finally, it covers the factors involved in planning and assessing work performance, including the development needs of individuals, and evaluates the success of the assessment process.

WORKING WITH AND
LEADINFG PEOPLE

Table of Contents
INTRODUCTION....................................................................................................................................................4
TASK 1.....................................................................................................................................................................4
1.1 Documentation to select and recruit a new member of staff........................................................................4
1.2 Impact of legal, regulatory and ethical considerations to the recruitment and selection..............................5
1.3 Take part in the selection process.................................................................................................................5
1.4 HR manger contribution to the selection process.........................................................................................6
TASK 2.....................................................................................................................................................................6
2.1Skills and attributes needed for leadership....................................................................................................6
2.2 Difference between leadership and management.........................................................................................7
2.3 Compare leadership styles for different situations.......................................................................................8
2.4 Ways to motivate staff to achieve objectives................................................................................................8
TASK 3 ....................................................................................................................................................................9
3.1 Assess the benefits of team working for an organisation.............................................................................9
3.2 Demonstrate working in a team dealing with any conflict or difficult situations.........................................9
3.3 Effectiveness of the team in achieving the goals........................................................................................10
TASK 4 ..................................................................................................................................................................10
4.1 Factors involved in planning and assessment of work performance..........................................................10
4.2 Plan and deliver the assessment of the development needs of individuals.................................................11
4.3 Evaluate the success of the assessment process..........................................................................................12
CONCLUSION .....................................................................................................................................................12
REFERENCES ......................................................................................................................................................13

INTRODUCTION
The present report base on the working and leading the workers in a company and
provide the new developing skills and knowledge needed by the employees (Absar, 2012).
Manager are determine the weakness of the employees to provide the training new skills
needed for working with and leading the others peoples, through the understanding the
important of the recruiting process in the company for select the right people for the right job.
This report based on the United Parcel Services is the biggest parcel service in United
Kingdom. This company provide the package deliver services and it is a provider of supply
chain management solutions. This firm provide the Domestics, international packages its
including the shipment wholly outside of the country. This firm supply and chain and freight
includes the many operations like contracts logistics and other related business units. This
report includes the recruitment and selection process are important for the company.
TASK 1
1.1 Documentation to select and recruit a new member of staff.
It is process of the human resource management system is related with the decision
about the job and the what kind of people select for the job. Company use the selection
process for hiring the new staff member in the company for the right job.
The documentation for select a new staff member-
Analysis the job- Job analysis is the process through which the identify the duties and
responsibility for the different position in the firm and determine the characteristics of the
people to be hired for the job. This step includes the description of the job and specification
of the job duties.
Recruitment and selection- Job analysis help to identify the duties and requirement
responsibility for the job of the organization. In this step take decision about the process of
the recruitment and selection (Blanchard, 2010). Theses step are following-
 Planning and forecasting for personnel.
 Create a application for the job
 Use the new different selection techniques
 Select the candidate for the job.

Performance appraisal- This function use by the company to identify the
performance of the employees at the work place. This process done by the mangers to give
the rating to the employees according to their job performance in a task.
1.2 Impact of legal, regulatory and ethical considerations to the recruitment and selection.
In the business to recruit the new candidate, the important of the legal and ethical
regulation it cannot avoid in the process (Bush and Middlewood, 2013). The company wants
to have the accurate person with the experience for the job. Company human resources
department be also be know the particular regulatory and ethical issues in the to build the
different working conditions much adding the friendly working. They effect on the operating
function of the company must be positive and negative impacts. Some people follow the
unethical rules and they face the negative outcomes in the recruitment and selection process.
Thus will effect on the operational place of the company. United Parcel services workers in
the business process and individual are able to achieve the full productivity and profitability
to target the one area. The impact of the different employees policies on the performance of
the workers in the company. There are some different policies like salary, holidays,
compensation, working hour paid and other extra policies are impact on the work of the
employees. There are some ethical consideration are affect on the business process such
operation, supply chain process etc.
1.3 Take part in the selection process.
The human resource manager play an important role in the selection process to hire
the new staff member for the company. The selection process involves the many task-
Select a recruitment panel- the manager choose the recruitment and selection panel
or broad for the hiring the new worker for the job. The every panel of the process relate to the
specific task in which new member is available for complete the task.
Short listing- Come some time use the short posting strategies such as IQ test,
composed exam, writing skills etc. short listing of the candidate to get the human resource
office as join the quickly as time.
Interviews- The manager conduct a interview for select the new staff member
according the company needs (Cabellero and Walker, 2010.). The interviews are made to get
the information and inquiry about the employees, its experience, knowledge about the work,
skills, and other extra information related to the people qualification.

Appointment- Recruitment and selection process panels give the many
recommendations for the applicants safety of the panels by attaining the minimum criteria for
use in the job for the final appointment of the candidate. The company manager and director
give the final permission to appointment the candidate to give the job statement.
1.4 HR manger contribution to the selection process.
As a HR manger participate in the selection process to hire the persons for the
company. I develop the recruitment objectives and goals for select the new staff members for
the job (Caers and Castelyns, 2011). I analysed and summarized the recruitment process of
the job and placed with the authorities that helped in the framing the question are related to
the interview. As a HR manger developed the frame work of the recruitment which aligned
with the objectives of this process and I took the essentials steps regarding the new
advertisement of the selection and posted through many mediums. Next step is short listing
the CVs that were received form many medium like online, through candidates and other
extra mediums. Framing the question that are asked in the interview. After the questionnaire
round, monitoring the candidates are short listing in the last round. Conducting in interviews
with the selecting candidate and making the selection of the right candidate for the right job
task. This process is the most complex process in the all business functions.
TASK 2
2.1Skills and attributes needed for leadership.
A leader of the company play an important role to motivate the employees for
complete the challenges related to job task. Identifying the abilities of people by a leader in
the company and developing the new skills and knowledge. There are some qualities in leader
to lead and understand the employees needs.
Communication- A good leader must have good communication skill to operate the
his team members and understand their problems. Leader have this skill to organize the task
better and divide the some activities among the team members. In order to gain team response
authority that the leader will make sure and more responsible for their task.
Confidence- A leader guide the all team member with the confidence to taking the
risk to complete the challenge (Deci and Ryan, 2012). This person should be confident with
the strength of the team members.

Positivity- A leader have the positive thinking and open minded and is required to
motivate their team members with the positive way in order to gain the benefits to achieve the
business objectives.
Innovation- A leader must be innovative to create the new ideas for motivating their
employees with the many new activities (Fitch and Steele, 2010). He innovate the new skills
of the employees under the job task and motivate to team members for create own ideas.
2.2 Difference between leadership and management.
Leadership Management
 A leader is the main generator of new
ideas to required to follow by the
employees.
 A leader is a individual to generating
the new ways to manage different
sectors to improving result.
 A leader use the new forms style and
approaches to managing different
activities of the team.
 A leader need to make the change in
the team activities.
 A leader perform only one function is
directing of the team members to
achieve the goals.
 A leader must be innovative and
energize the system.
 A leader create the changes to take
follow from one place to another.
 A manger to see the particular idea is
being followed properly by
employers.
 A manger's task are limited to related
to a part of the company.
 A manager follow the approach to
manage the work force of the
company.
 A manager must achieve the balance
between the all function of the
company.
 Manager perform all function of the
firm are include the planning,
organising, coordination and
controlling.
 A manager must have conformity and
ensure the stability of the system.
 A manger mange the changes to
ensure the ability to handle the all
changes.

2.3 Compare leadership styles for different situations.
A firm manger may be comfortable with the different leadership styles in the different
situation of the company (Flin and et. al, 2010). There are many various leadership style are
use in the some situation face by the manager and the employees.
Authoritative style- This leadership style use by the leader to complete control and
give the orders to their subordinates to complete their duties in the task. This style used with
in the certain limits if the team members is unfamiliar with the job and other team members
Participative style- This style suggested in the company to make sure the involve the
parties are taken a accounts to making the decisions. A leader use this style to know about the
final goal but discuss the different option regarding procedures to complete the objectives.
Delegating style- this type of style leader are used when the team members are more
informed to the subject and its analyse the situation better to more easy and come up with
best plan are need in the situation.
Teamwork style- This style of leadership to motivating the team members to take the
more risk to complete the new challenges. A teamwork style use the efforts by a team for a
particular project related to the organization goals.
2.4 Ways to motivate staff to achieve objectives.
Employers are main resources of the company for achieving the grate result that each
leader need to have a motivational strategy to create the new spirit for motivating employees
(Gutiérrez, Hilborn and Defeo, 2011).
Share the company vision- every company have a vision that the company' s leader
and manager lead the employees for success to achieve the goals and objectives. A manger
share the company vision of every employees of the company and the leader lead to
prosperity and motivate each team member to complete their activity to achieve the vision.
Communicate with the staff- A leader must haver good communication skill for
understand the lead the peoples to achieve the team goals. Manager must communicate with
the employees and understand their need for the work place (Hwang and Ng, 2013). Leader
communicate with their subordinates and motivating with the positive solution of the
problem.
Training- A leader identify he weakness of the employees and give the4 training
those who are need the training to understand and complete the job tasks to achieve the

organization goals and objectives. Training are very important for the employers to make4
comfortable with the job and understand how to achieve the goals.
TASK 3
3.1 Assess the benefits of team working for an organisation.
Many employees are work in a team to achieve the goals and objective are easily than
the individual because the team complete the task with the help of its team members. There
are some benefits of a team in the company-
New creativity and learning- A team work in the United Parcel Service limited to
create the new things to work together. All team members creates the more effective selling
solution for the achieve the goals. Thus team work also increase the knowledge in the
organization work place and also help the other team members to learn the new skills.
Build trust- A team work establish the trust and good relationship with the other team
members. An effective team also enjoy the working together and share the experience to
build the strong bond.
Encouraging healthy risk taking- A team work allow the members to take the more
risk they have support of the entire team members to fall back in the case of the failure
(Mendenhall, 2012). A team also encourage the take the new challenges with the help of the
all team members to help to complete the all task and achieve the successful outcome.
3.2 Demonstrate working in a team dealing with any conflict or difficult situations.
A leader who has the power to provide the guidance, instruction and direction to their
team member to meet the organization goals and objectives. Company leader keeps the
information of the team members, know the strengths, weakness and capabilities to inspire
the all members. A team leader cannot dominate his decision but give the many opportunities
to their team members of group discussions so that is does not face and create any problem
related to their job activities. Higher authorities of the team have the various targets to meet
the firm objectives and goals. He is get the all tasks done by their team employees by use the
resources are available in the company (Neumann and et. al, 2010). There are some role of a
team given below-
 Provide the guidance to their team members to understand the work.
 Give the clear instruction to the all team members.

 Create and design the strategy for the subordinates to meet the own and team goals.
 A leader manage the all activities to follow the daily basis operations.
 Giver the feedback to the subordinate related to their work performance.
 Identify the team members strengths and weakness and convert the weakness into the
opportunities.
 Innovate the new ideas for motivating the team members to taking the new challenges
for achieve the team and company goals.
3.3 Effectiveness of the team in achieving the goals.
United Parcel service' s manager give review the effectiveness of the team work in
achieving the team and organization goals. The effectiveness of a team work in the company
use the strategies and approaches to complete the all task of a team. A leader give the
guidance to complete the work to use the available resources. A leader follow the and ensure
the effectiveness-
Identify the problem- a leader and manager must identify the problem in a team and
give the appropriate solution to follows by their team members (Offstein and Morwick,
2011). A team tries to determine the sources of the problem and apply the best alternative for
apply the problem solving strategies for get the successful outcome.
Define the role of the member- In a team many peoples are work together and a
team must understand about own roles and responsibility in a team project. A team member
known the its role in a team and its complete the own role that they helps the other team
members to take the own responsibility related to the work.
Production and protective- An effective team in the company to product the more
effective and friendly working environment to their team members. They create a protective
environment for the all team members to complete the all activities.
TASK 4
4.1 Factors involved in planning and assessment of work performance.
A company create a plan in advance in order to maintain the all function efficiently.
There are many various factors includes in the planning in the monitoring process and
assessment of the work performance of the employees in the firm. Those are some factors are
as follows-

Clear measurable goals- A company in order to successful monitoring and assess the
work performance for set the objectives and all are measurable (Raelin, 2011). There are
many ways the managers determine its objectives are clearly defined and they measure the
performance to meet the objectives.
Define job description- Manager described the job of the staff members must be
clear and open communicated. They all are aware the result of the miscommunication
between the staff members and the high authorities.
Monitoring and feedback- Managers give the feedback and monitoring the
performance of the employees related to the work activities. The feedback and monitoring
process will give the chance to perform better and correct the all mistakes in the work task.
Assessment process should be clear- At the and the assessment process must be
clear and well communicated. And if the employees low scorning in the assessment process
to give the chance for motivating and reducing the demotivating factors.
4.2 Plan and deliver the assessment of the development needs of individuals.
Company create a proper plan should be framed and implemented effectively to
analysis the development needs of the all staff members (Ungar, 2010). There a plan to assess
the development of the individual need and implement in the business process. A plan for
evaluation for development of the needs-
Assessing the strength- At the first step in development the needs to determine the
individual strength will be assessed (Vermeeren and et. al, 2010). This process provide a
clear statement about the al level according the employees capability.
Identify the firms objectives- The next step is determine the objectives of the
company will be cleared and required the efficiency level to accomplish the objectives of the
company.
Aligning the objectives and strengths- The strength of the employees will be
compared with the efficiency are use in the achieving the objectives of the firm are cleared
out.
Development activities list- Identify the different development activities of the
individual and use the efficiency of the company to required the development the activities of
the employees in the work place.

Resources accumulation- Developing the individual need to use the resources are
needed in the process to develop the abilities of the individual for improvement of the plan.
4.3 Evaluate the success of the assessment process
The assessment process are successfully implement in the business process and
improve the ability of the individual. There are many factors are use in the assessing in the
success of the assessment process to get the positive outcomes (Zhang and Bartol, 2010).
These factors are involves in the assessment process to present the best result that made a
success for the company. There are some following points are considered-
 Conducting the assessment of the each individually
 Conducting interviews based on the understanding the abilities.
 Create a particular examination.
 Regular check the assessment outcomes.
 Evaluation of the process of assessment.
 Reviewing the assessment achievement.
 Evaluation the all outcome for the development plan.
CONCLUSION
From the above report it can be concluded that new member of the staff in any
business organisation should be selected after an effective documentation process. There are
many rule and regulation which are implied by government as well as legal authorities which
have negative and positive impact on the recruitment and selection process.
Maximum leading and experienced employees should take part in the
selection process to make it easy process. Leadership is an important
part of the organisation so some major skills and attributes are
required. Leadership and management are two different things. There
are different ways which are used to motivate staff to achieve objectives.

REFERENCES
Books and journals
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Caers, R. and Castelyns, V., 2011. LinkedIn and Facebook in Belgium: The influences and
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Fitch, M.I. and Steele, R., 2010. Supportive care needs of individuals with lung
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