Analysis of Recruitment, Leadership, and Management at Purple Mail

This report examines the human resource management practices of Purple Mail, a UK-based courier company facing management and administrative challenges, including high employee turnover. The report details the recruitment and selection process, including identifying needs, recruitment planning, sourcing, assessment, and selection, while also considering legal and regulatory frameworks. It provides an administrator job description and evaluates the author's participation in the selection process. The report further explores leadership and management, differentiating between the two and identifying crucial leadership skills and attributes. It analyzes different leadership styles, such as directive, supportive, participative, and achievement-oriented, and recommends the supportive approach for Purple Mail. Finally, it discusses various methods for motivating staff, including recognition and reward systems, and emphasizes the benefits of team working for the company's success.

WORKING WITH AND LEADING PEOPLE

INTRODUCTION
Human resource management act as a pillar of strength in the organisation. Its
responsible for the management of the people in the firm. They are responsible to recruit new
people and train them so that the competency can be maintained in the firm. Human resource is
the only resource of the firm that has potential of growth and development. By focusing on the
growth of staff the firm can bring efficiency in their working. In current report The purple mail
company has been taken into account, its one of the leading courier company of UK, but in
current time it's going through management and administrative problem along with this company
also have high employee turnover. The current report will provide with proper recruitment and
selection process that can help firm in its improvement along with it will also provide with skill
and attribute of leadership and management so that the management of the firm can be
improved.
TASK 1
1.1 Documentation of selection and recruiting process
The documentation of process include following agenda that are necessary for this
process. Identifying the need and job description: In this stage manager try to find the gap that is
created after the employees and had left the firm. It conducts a research and try to find
the area or position that are needed to be fill (Kuppuswamy and et. al., 2017). It also
includes the job that firm has to offer along with the requirement it demands with
candidates. Recruitment planning: In this whole process of recruitment is map out. That what
method of selection will be chosen, the platforms through which the firm can attract
potential candidates. The interview panel etc., Sourcing and advertising: In this stage manager try to create talent pool by advertising
and inviting candidates for the job. In order to create this pool the manger make sure that
all possible platform are used to advertise their product, such as newspaper magazine
company website, other job websites etc. Assessing and interviewing a candidate: Every firm has its own selection process. The
firm in order to select best candidates the firm can review the CV of the candidate and
can pass those candidates who pass the minimum criteria of the firm. After this it can
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conduct a test where the writing skill and knowledge of the person can be examined. The
person who passes this stage will be send to the last stage of the interview where the
attribute and person attitude toward the work can be judged.
 Selection and offer employment: The person who has the potential and has cleared all
the test are than selected to work for the firm, in this they also tell about company policy
and benefits along with what is required of the person. Purple mail is in dire need to hire
good employees who can help in enhancing the performance of the firm .
Illustration 1: Recruitment and selection process
(Source: Recruitment & selection process. 2017.)
For an Administrator
Salary - $ 30000 pa
Type of Employment – Permanent
Job Vacancy – 1
Roles and responsibility for Administrator post
 The Administrator needs to achieve the weekly, monthly and yearly base targets of the
PMC.
 Necessarily to work in a team.
 Supervisor the cost effectiveness and efficiency.
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 Need to Contribute to the decision and strategies of the PMC
Skills and Experience required
 Candidate should have a degree in business discipline.
 Good communication skills
 Excellent command on English.
1.2 Assessing the role of the legal, regulatory framework on the recruitment and selection
process.
In order to avoid any peril related recruitment process it s necessary of the firm to make
sure that all action involved in this such as job posting, interview, checking references are done
while keeping the judicial responsibility in consideration. According to the discrimination act its
necessary of the firm to make sure that no type of discrimination on the basis of sex, age, race
etc. are done (Katzenbach and Smith, 2015). The selection process should be fair, at the time of
Job posting it also needs to make sure that it doesn't give preference to any single race, religion
or origin etc.,
 Equity act stated that the firm should provide each candidate with equal chance and the
whole process should be fair. The firm should not be bias to any particular person or race
through the whole process such as at the time of interview and selection.
 At the time of offering the firm should make sure that its following the minimum wages
act according which the employer are required to pay their employee with minimum
wages that has been decided by the firm (Malik, Aziz, and Hassan, 2014).
 After the recruitment the firm is required to present their employee with written
documents other than this it should also provide proper information regarding protection
of wages, remuneration, time off working, employees right etc.,
1.3 Evidence of my participation in selection process.
As an HR manager the whole process was done under my direction. First of all I created
a team that can help me carry out my role in efficient manner and delegate the work among them
so that whole process can be completed on the time. I was responsible to gather the information
about the need of company, such as number of people that are need to hire, position which
require urgent need to be fulfilled other than this I was also involved in the section process such
as
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Short listing: As a manger I provide with the job specification and description that help my team
in short listing the candidate who passes the minimum criteria.
Assessment centre: The written test to measure the capability of the candidate are also prepared
by me, I try to make sure that no type of favouritism and biasses are involved and whole process
is done by fair mean.
Final interview: In this stage I as a HR manger take part in the interview in order to gauge the
attribute of the candidates. I also negotiate with employees regarding the salary so that the gap
between applicant's expectation and the offer made by company can be lessened.
1.4 Evaluating my own contribution
A competent leader make the whole process much easier. With the guidance and
direction of the firm was able to hire potential employees that can contribute in the success of the
firm. As a manger I hand-picked all the application so that only best candidate can move
forward. I try to make sure that right candidate get selected for the right place. In order to make
sure that applicant's have good impression of the company and they select the Purple company
as their choice of the firm, I try to create a good impression of the firm. I myself decide the pay
and benefits of the employees on the basis of their position and qualification, while decided the
pay and benefits I also keep the financial condition of the firm into consideration. I make sure
that the candidate we are hiring are affordable to company and do not lead to more financial
crisis.
2.1 Skills and attributes needed for leadership
A leader is someone who have great skill so that he can lead people with him and make
them follow him wilfully. A leader must have qualities like confidence, determination,
positivity, passion commitment etc., that can help him in carrying out its work in efficient
manner. A leader require to be confident so that he can represent both the company and
employee (Nanjundeswaraswamy and Swamy, 2014). Along with this its also necessary of the
leader to have creative and innovative ideas so that he can come up with the best plan that can
help him in completing a project. In order to make subordinate respect the leader and follow its
command, a leader should have skills like cooperative, supportive, dependable etc. but along
with this he should also have skills like assertive, persuasive and social skill so that he can make
worker work according to him. Lack of leadership is one of the reason behind the crumbling
situation of the Purple mail company (Boon and Biron, 2016). The firm require a good manger
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who can be maintain the proper balance between firm and employee and can direct them in right
direction.
2.2 Difference between leadership and management.
Leadership Management
leadership is responsible to provide vision and
strategies to employees and providing them
with direction so that they can complete their
work in efficient manner (Goetsch and Davis,
2014).
Management in the firm is responsible for the
planning, organizing, directing and controlling.
They act as link between employees and higher
management, and try to enhance the loyalty of
employee toward the firm
Management is responsible to provide the
employees with resources so that they can
carry out their role in efficient manner
Purple mail company need a good leader that
can direct them along with great management
that can help them in attaining their goal.
Its also responsible for implementing new
rules and policies and arranging training and
development program so that efficiency can be
maintained in the firm (Breaugh, 2017) . They
motivate employees by providing them with
incentives, and solving their problem
2.3 Leadership style for different situation
There are many types of leadership style that can be chosen by the leader some of which are
mentioned below:
Directive: In this type of leadership the leader are responsible to direct and supervise the
employee. The workers are provided with certain direction on how they can complete the task. It
s most effective in training new employee who are still unaware of the working of the firm.
Supportive: The leader try to make emotional connection to employee and try to show its
concern by supporting them. e.g. This type of leadership can be used where the relationship
between employee and management are physically or psychological challenging (Meijerink,
Bondarouk and van Emmerik, 2017).
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Participative: In this before moving forward the leader ask for the advice of its subordinate. This
leadership can be only applied if the employees are highly trained and skilled.
Achievement: In this leader set a challenge for the employees and expect them to achieve the
goal to its best potential.
In current time it will be best for the leader of Purple mail company to choose supportive
method when the employee turnover is so high. By supporting firm will come to know about the
problem they are facing and will also able to create better trust among them. To train recruit
leader can adopt directive method.
2.4 Ways to motivate the staff to achieve the goals and objectives in chosen scenario.
Employees are important assets of the firm there are many way through which the firm
can motivate its employee some of which are mentioned below
Recognition system: This system play major role in motivating the employee. Announcing the
success of the person, making him feel important and telling them that he is contributing a lot in
the success of the firm help in motivating the employee and increasing the confidence of the
person, they also start putting more effort in their work (Armstrong and Taylor, 2014).
Empowerment: Listening to the problem of employee and involving them in decision making
also encourage the employee in performing better,
Reward system: Reward system mostly included financial benefits that are provided by the firm
to the person who is performing well (Monks and et. al., 2013).
Looking at the condition of the firm its not possible for them to provide their employee
with financial benefits but it can use recognition system along with this it can provide small
benefits like extra leave move tickets etc. so that it can keep employee motivated.
TASK 2
3.1 Benefits of team working for PM company
Team working is an essential part of the organisation. It has been proved that are result
given by team are much better than the result given by an individual. Team working help in
bringing efficiency in the firm. It helps in creating better working environment (Naff, Riccucci
and Freyss, 2017). Working in the team help in the self development as a team is made of
people with expertise in different department coming together help in learning new things.
Working in the team provide the firm with the best possible idea to tackle a task as in team
different ideas is presented but only that idea get selected that have the highest potential of
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success. Working in the team also help firm in identifying the strength and weaknesses of each
employee (Klingner, Nalbandian and Llorens, 2015). In current time PM company need
effective team that can work efficiently in this stressful condition and can help firm in achieving
its goal and objectives. A good team can provide the firm with creative idea and vision and can
come up with different solution to the problem that firm is currently facing.
3.2 Importance of working in a team as a leader and members towards specific goals, dealing
with any conflicts situations.
For the association the pioneer and individual from the group are the critical individual
not accomplish the objectives and managing the contentions an alternate way:
 pioneer will urge to the colleagues in the trouble circumstance with the goal that
objectives of the association can be accomplished effortlessly(Duke, 2015).
 The self oversee group will be relies upon the individuals which le rad to work without
the pioneer yet they locate the better arrangement if any contentions have been emerge
before them.
 Group pioneer will dependably take the criticism from the individuals to know the work
advance in which they may train to do the undertaking on the restricted time.
 Recognizing the contention: The as a matter of first importance venture to deal with the
circumstance of contention inside an association is to confront the contention
(Sarasvathy, 2008). Administrator need to proficiently take the charge of taking care of
circumstance. Consequently, he should productively meddle between the two gatherings.
 Examining the issue: This is where administrator tries to gather the data about the issue
from included gatherings, different representatives, group pioneers and different sources
(Schoemaker, Krupp and Howland, 2013). Afterward, the administrator accepts open
door to talk about the issue with concerned gatherings keeping in mind the end goal to
take a reasonable photo of the circumstance.
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 Characterizing the issue: The later stage comes to insight and know the genuine situation.
Here, the supervisor tries to comprehend the genuine reason due to which the contention
emerged between parties on the premise of; what impact it might cause to whatever is left
of the representative group and what conceivable measures could be taken with a specific
end goal to determine it to the most punctual (Eagly and Johannesen-Schmidt, 2013.).
 Last arrangement: The last arrangement is currently concurred and suggested in the
group keeping in mind the end goal to bring peace inside the group and among
representatives. The circumstance some of the time may prompt unfriendly circumstance.
In this way, to maintain a strategic distance from the same, organization must actualize
the arrangement. Normal subsequent meet-ups help in staying away from the
comparative circumstances.
3.3 Review effectiveness of the team in achieving the goals with PMC’s scenario.
The part of the group in the PMC’s is low and because of the insufficient administration
which get such circumstances the association. The independently employed drivers are not in the
group which make the unfriendly circumstance for the PMC’s to accomplish their objectives as a
group. The worker coordination are not as per the work. The work weight will create the
circumstance to make the PMC’s staff to leave the association. The choice with respect to the
work and their planning of bundle conveyance must be on time. For that the administration must
be concentrate on their vehicle circumstances and appropriate upkeep of the vehicle must be give
to the staffs. However the viability of the group to accomplishing the association objectives is
rely upon the pioneer ans the style of the authority.
Task 4
4.1 Important factors involved in planning the monitoring and assessment of work performance
at PMC’s.
To make the association more successful appropriate arranging the checking and
evaluation systems of the work will be required. Association needs to recognized the imperative
work for the representatives. from which they will organized the work and apportioned
concurring the ability of the colleagues. The representative who are requesting the high pay yet
because of the less potential in them the administration cannot give the more compensation tom
such workers. administration by target model can enhance the work execution of the staff too
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association (Duke, 2015). The MBO show propose that the each association have the reasonable
characterized in huge way. Managing and the correct appraisal will execute the arranging.
, memorability and structure of the company.
Personal Development Plan format
Information
Technology
Very good Good No Experience
Microsoft office
Database
Use of internet
Use of manager
software
Communication skill Very good Good No experience
Drafting employment
contract
Writing employees
Handling employees
Organising them
4.2 Plan and delivered the assessment of the development need of individual at PMC’s.
For the individual advancement at the PMC’s the arrangement ought to be on the premise
of individual and expert objectives must be satisfied.
 The drivers needs to get the security and the best possible clothing standard should give
to them so they feel that are the piece of the association(Craft, 2016).
 Working hours will be settled.
 Set of accepted rules ought to be take after by the staffs.
The various factor which are part of development such as follows:
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 organisational goals
 Need Assessment
 the gap of the finding.
 Objectives of the trainings.
Training need analysis:
 The analysis of the firm goals, plan and objectives.
 Person analysis, identifying the potential within the participation and the instruct.
 Performance analysis.
Information
Technology
Very good Good No Experience
Microsoft office 
Database 
Use of internet 
Use of manager
software

Communication skill Very good Good No experience
Drafting employment
contract

Writing employees 
Handling employees 
Organising them 
4.3 Evaluation the study.
The representatives inside the PMC ought to be given legitimate learning and preparing
to create adequacy and effectiveness in their working styles. The workers who are recently
procured ought to be given introduction preparing. After the preparation programs the new
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