Report: Recruitment Process and Issues in Accor Hotel Front Office

This report examines the recruitment processes and challenges within the front office department of Accor Hotel. The study identifies issues in candidate selection, employee retention, and business management, aiming to evaluate these processes and recommend improvement strategies. The report includes a literature review of human resource management, addressing topics such as human resource planning, employee relations, and performance management. It explores the independent and dependent factors influencing organizational performance, using a mixed research design with qualitative and quantitative data collection methods. The research questions focus on the meaning of HR processes, the specific issues in Accor Hotel's front office recruitment, and potential strategies for improvement. Ethical considerations, including plagiarism and data manipulation, are also addressed. The findings are intended to provide insights for enhancing recruitment practices and overall organizational performance within the hospitality sector.

Process and Issues of
Recruitment in the Front
Office Department
Student Id:
Student Number

Industry Partner
 Provides Vilas and homes services
 Offers restaurant services
 Delivers the meeting and events
 Deal with higher number of consumers
 Managing activities (Otado, et al., 2015).

Research Problem
 Industry is failed to address the following issues
 Selection of suitable candidates
 Retain skilled employees
 Failed to manage the business activity
 Get higher competitive benefits (Islam, 2014).

Research Aim
 The main aim of this study is to evaluate the process and issues of
recruitment in the front office department in the context of the
Accor Hotel. The following objectives will be accomplished to meet
the aim of study:
 To comprehend meaning and concept of process and issues of human
resources
 To evaluate the process and issues of recruitment in the front office
department in the context of the Accor Hotel.
 To recommended different strategies for improving the issues of
recruitment in the front office department in the context of the Accor
Hotel

Literature review
 The human resources could be effective in operating business and
leads to get reliable outcome. The following process will be used
by organization:
 Human resource planning (Recruitment, Selecting, Hiring, Training,
Induction, Orientation, Evaluation, Promotion and Layoff) (Oviedo-
Joekes, et al., 2015).
 Employee remuneration and Benefits Administration
 Performance Management.
 Employee Relations (Noe, et al., 2017).

Cont…
 Human resources could confronted by many issue
that influence the overall outcome.
 Ensuring Employees Remain Productive
 Employee Training
 HR Compliance Issues (David, et al., 2017).
 Payroll Errors
 Employee Queries and Requests (Ślusarczyk and
Golnik, 2014).

Cont…
 Discuses different human resources strategies for
declining the HR issues:
 leadership and management
 changing business needs (Boxall, et al., 2016).
 Foster innovation
 Corporate culture
 HR roles (Newington and Metcalfe, 2014).

Cont…
• Following factors are considered in this study:
 Independent factors
 Dependent factors
• Dependent factor consider
 Performance of the organization
• Independent factor
 Human resources issues
 Human resources process (Donovan, et al., 2014).

Knowledge gap
 Less sample size
 Use of mixed method (Gilani and Jamshed, 2016).

Conceptual Model
Human
resourc
e issue
Human
resourc
e
Process
Organizational
performance

Research Questions
 The following research questions will be
accomplished to meet the research questions:
 What is meaning and concept of process and issues of
human resources
 What is the process and issues of recruitment in the
front office department in the context of the Accor
Hotel.
 What are strategies for improving the issues of
recruitment in the front office department in the
context of the Accor Hotel

Research Design
 Research design
 Mixed research design
 Qualitative research design
 Quantitative research design
 Data collection method
 Primary data collection method
 Secondary data collection method
 Data analysis
 Content analysis method
 Statistical method
 Sampling method
 Simple random sampling method