Management Recruitment Project: Waiter & Housekeeping, Grand Hotel

This project outlines a comprehensive recruitment plan for a 5-star hotel in Sydney, focusing on two key roles: a waiter in the fine dining restaurant and a housekeeping room attendant. The assignment begins by detailing the recruitment needs for each position, including required skills and responsibilities. It then describes the development and administration of the recruitment plan, including job advertisements, selection criteria, and interview processes. The project further includes detailed job descriptions, sample advertisements for both positions, and a list of interview questions. The solution also covers procedures for employment reference checks, outlines how applicants will be notified of the outcome of their application, and provides a sample employment contract. Finally, the project concludes with a plan for the induction schedule of new employees, ensuring they are well-prepared for their roles.

Running head: MANAGEMENT
Management
Name of the Student
Name of the University
Author Note

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Task 1
Recruitment needs/job responsibilities for Waiter in the Fine Dining Restaurant
Some of the major job responsibilities that need to be fulfilled by the recruited candidate in the
position of a waiter in the fine dine Restaurant are as follows:
1. Communication skills: Waiters needs to be attentive listeners
2. Multitasking: since waiter needs to perform a good number of tasks simultaneously,
multitasking skills are essential
3. Good memory: for remembering the orders of the consumer and to perform their tasks
sequentially and effectively
4. People skill: Consumer service includes maintaining a high attention to detail.
Recruitment needs for housekeeping Room Attendant
Some of the major job responsibilities that the selected candidate needs to fulfil as a
Housekeeping Room attendant are as follows:
1. Performing basic duties of a housekeeping department that includes routine cleaning as well
as everyday maintenance
2. Using the tools and equipments required for cleaning purpose in an effective way
3. Considering the fact that some of the chemical are dangerous, the employee needs to provide
service keeping accordance with the established safety procedures.
4. The housekeeping needs to communicate clearly with other employees who use the
facilities.
5. Possess at least 6 moths of experience

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6. The physical ability and stamina of the candidates will be checked
Steps for developing plan for recruitment
1. First of all the requirement needs for the two mentioned vacancies were jotted down
2. A job advertisement will be drafted
3. The job advertisement will be posted in online recruitment sites and social media
platforms
4. From the applications submitted by the candidates, top 10 candidates for each of the two
vacancies will be selected.
5. A verbal interview with each of the candidates will be performed
6. For housekeeping candidates, a test of physical ability and stamina will be conducted
Task 2
1. Job description
Job description for waiter
 The candidates must possess a high school diploma and should be of age higher than 18
years
 Providing excellent wait service in order to ensure satisfaction
 Demonstrate patience, personality as well as perseverance while dealing with the
consumers
 Communicate effectively with the consumers while taking their order
 Develop effective serving skills of cuisines and drinks

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 Making menu recommendations, answering questions as well as sharing additional
information with the patrons of the restaurant
 At least 6 moths of experience
Job description for housekeeping
 Dusting as well as polishing furniture and fixtures.
 Cleaning and sanitizing toilets, showers/bathtubs, countertops, and sinks.
 Maintaining a clean and sanitary kitchen area.
 Making beds and changing linens.
 Washing windows.
 Vacuuming and cleaning carpets and rugs
2. Job advertisement
 Job advertisement for Waiter
The Fine Dining Restaurant is looking for experienced and skilled people to fill up the position
of a full time waiter.
Qualification required:
Candidates must have a school diploma in any subject (preference will be given to students with
degree in hospitality)
Experience Required:
A minimum of 6 months o experience is required in similar position in or outside Australia.

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Age:
Applicants must be between the age ranging from 18 years to 35 years
Salary
An attractive salary package commensurate with qualification as well as experience will be
offered to the selected candidate.
Interested candidates are requested to send softcopy of their CV, two passport size photos,
personal address and contact number along with their application letter email. Candidates can
contact us through the following contact provided.
Email ID: [e-mail]
Phone number: 1234567890
 Job description for Housekeeping Room attendant
The Grand Hotel, located at Martin Palace, is looking for experienced and skilled people to fill
up the position of a full time Housekeeping Room Attendant.
Qualification required:
Preference will be given to the candidates on the basis of their physical ability as well as stamina
Experience Required:
A minimum of 6 months of experience is required in similar position in or outside Australia.
Age:

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Applicants must be between the age ranging from 18 years to 35 years
Salary
An attractive salary package commensurate with qualification as well as experience will be
offered to the selected candidate.
Interested candidates are requested to send softcopy of their CV, two passport size photos,
personal address and contact number along with their application letter email. Candidates can
contact us through the following contact provided.
Email ID: [e-mail]
Phone number: 1234567890
3. Selection criteria and process
 From the applications submitted by the candidates, top 10 candidates for each of the two
vacancies will be selected.
 Employees with at least 6 months of experience and high school diploma will be selected
 A verbal interview with each of the candidates will be performed
 For housekeeping candidates, a test of physical ability and stamina will be conducted
4. Process of advertising
External advertising process
 Social media platforms
 Online recruitment sites

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 Posters and leaflets
Internal advertising
 E-mail
5. Interview questioning list
Interview questions for Waiter
i. Please introduce your self
ii. What do you know about the role of a waiter?
iii. What brinks you to work in this role?
iv. What do you enjoy the most as a waiter?
v. What according to you are tough situations to handle?
vi. Do you think team work is important? Why?
vii. How will you be helping the restaurant to gain success?
viii. Please share an critical scenario you faced as a waiter and how you has overcome the
same
ix. Are you ready to work overtime?
x. What have you learned from you previous job?
Interview Question for Housekeeping Room attendant
i. What do you think are chief roles and responsibilities of a housekeeping Room
attendant?
ii. Why have you chosen housekeeping as your profession?
iii. What are the key components associated with housekeeping?

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iv. Do you think you are good at multitasking? Please explain
v. How would you handle a client who is angry orr upset about the housekeeping service
of the hotel?
vi. What would you do if one of your colleagues was behaving inappropriately on the
job?
vii. What are your chief responsibilities as well as tasks in your last position?
viii. What according to you is rewarding in the profession?
ix. Why did you left your lat job?
x. What are some of the factrs that you don’t like about housekeeping?
6. Procedure for undertaking an employment reference check: checking the applicants
past performance on the job
7. Explanation of how you would inform unsuccessful applicants and successful
applicants of the outcome of their application: through email
8. Sample Contract of employment for one of the positions:
Date:
Name:
Address:
Dear (Name of the employee)
Following our recent discussion, we are delighted to offer you the position of waiter with our
organization, the Dining restaurant. As a member of our organization, we would ask for your
commitment for delivering outstanding quality as well as result that exceed the expectations
of the clients. In your position you will report to Mr. X, the manager of our organization.

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Duties and Responsibilities
Your responsibilities are detailed in the attached position outline
Effective date:
The effective date is 20th May 2019
Probationary Period
Your employment I subjected to a probationary period of 2 months that will be counted from
your day of joining.
Remuneration
As per our discussion with you, your annual salary will be $xxxx. Please note statuary
deduction will be done at your source.
9. Planning the induction schedule for each of the new employees
Induction Checklist
Employees name:
Employment starting date:
Position/job
Manager/supervisor:
Department/Section:
Name
Area to be addressed Whom to
contact
Signed Date Completed
Completion of staff

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registration form
Tour of building and
facilities (including map)
Introduction to key
departmental contacts
(list)
Overview of fire and
evacuation procedures
Consultative and
communication
processes, including
employee health and
safety representatives,
Hazard reporting,
including where to find
forms, Policy and
procedures, Roles and
responsibilities, EEO
Information about trade
union membership and
staff representation, tax
file number
Provision of appropriate
documentation, with
relevant discussion if
necessary: contract of
employment; grievance
and disciplinary
procedures; health and
safety procedures; equal
opportunities policy;
appraisal documentation
and guidelines
Bibliography

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Rana, Vishal et al, "The Role Of Job Crafting And Affect In The Relationship Between Non-
Preferred Work Tasks And Contextual Performance" (2017) Research on Emotion in
Organizations
Outar, Cara, and John Rose. "Is there a relationship between role identity, work demands, and
burnout in direct care staff working with individuals with intellectual disability?. (2017)" Journal
of Intellectual & Developmental Disability 42.2: 123-130.