Report: Recruitment and Selection at Hilton Hotels and Resorts

This report provides an overview of the recruitment and selection process at Hilton Hotels and Resorts, a global hospitality brand. It details the research methodology, including the use of quantitative research and interviews with managers to gather data on recruitment methods, challenges, and talent management strategies. The report examines Hilton's approach to talent management, CV selection, and probation periods. It analyzes the data collected through interviews, identifying key themes related to recruitment methods and the challenges faced by the organization. The findings highlight the various recruitment methods employed by Hilton, such as job advertisements, internal and external recruitment, and employee referrals. The report also addresses issues like attracting the right candidates, cost efficiency, and potential biases in the selection process, offering insights into how Hilton manages its human resources and strives for effective recruitment and selection practices. Finally, the report offers recommendations and a conclusion based on the research findings.

Recruitment and Selection

Table of Contents
Overview of Hilton Hotel:...............................................................................................................1
RESEARCH METHODOLOGY.....................................................................................................2
Research Method.........................................................................................................................3
Sources of Data Collection.........................................................................................................3
Primary data collection method..................................................................................................4
Data analysis Approach...............................................................................................................4
Interpretation of interview questions..........................................................................................5
Recommendation:............................................................................................................................8
CONCLUSION................................................................................................................................9
Reflection and alternative methodology..........................................................................................9
REFERENCES..............................................................................................................................10

Overview of Hilton Hotel:
A Hilton Hotels and Resorts is one of global brand where full of services where resorts
and flagship brand of American base hospitality industry which is multinational hospitality
company . It was founded in 31 December, 2019 by Concord Hilton and having 589 Hilton
Hotels and Resorts along with properties within 216, 379 rooms in 49 countries.
As hospitality administration where they more focuses on recruitment and selection that
allows to get hire potential and effective management skills (Delgadová, Gullerová and Ivanová.,
2017). Human resource manager is having responsibility that determines about their category for
selecting people as per their credentials on the basis of requirements. The main work of Human
resource department of Hilton Hotels is undertakes all activities responsibilities and generates
manpower through various Job portals, References in external and internal, online etc. These
ways of searching candidates helps to explore to more people and make some interaction and
assessing individual for particular job role..
Talent Management:
A Talent management is the process that involves attracting and retaining high potential
employees, developing or improvising skills and constantly motivating them to getting positive
manner their performance. The primary purpose of talent management to motivate workforce
who will stay in company for long run. As Hilton Hotels, their overall working department is
having purpose of talent management for promoting their higher performer which helps to get
generates positive way of outcomes. The uses of talent management in Recuritement and
selection as only seeking through external and internal references which allows to get attain
better manpower from past experience get recruited and majorly promoted in further benchmark
in career base of productive (Herschberg., Benschop and Van den Brink, 2018). The staff
retention is major positive outcomes that prevails towards more high quality of workforce that
support to get attain high positive task objectives for company and their career development.
CV selection process
The Hilton hotel making their practise of approaching and screening candidate CV
through external and internal reference as well as it is part of recruitment cycle for better
objective to consider as upcoming post.
Probation Period:
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The main probation period is undertaking through get enhance for 6 months before
hospitality having their own rituals to provide work basis of training and development as
management trainee.
Vacancies and others: These are comes under to making through accomplish for get posted
about hiring practises through advertisement in social media platform, job description get high
light in advertisement that people can easily scrutinize for approaching positive outcomes (Hotho
and et al, 2018). The another phase of shortlisted through better option that get active in short
listed interviews for approaching effective base of candidates.
The purpose of recruitment is having only option to get overcame through different ways for
getting high approach of candidate in effective base of manner. Different application of
hospitality related applicants received through better way from job portals, LinkedIn, websites of
hotels like Hilton hotels for getting review through more positive way of sustain for long term
perspective.
RESEARCH METHODOLOGY
Access: Recruitment and selection is the major prospect that is pertain by management as in
order attain and attract potential skilled employees in timely frame. For this possibility to
manage and control working standards with flexibility along with accomplishment of
standardised goals and target is perceived with adequateness (Barrick and Parks-Leduc, 2019).
In order to access better information favourable changes is recorded and implemented by
researcher and it is also being perceived with support of research onion and it is as explained
below as:
Research Philosophy: It is set of belief where about that in which for data about
structure where phenomenon as well as it should have gathered, analysed for utilised for
reaching research base outcomes.
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 Positivism: As per this philosophy where it only design on the basis of research base
structure that enhance for getting authentic information outcomes as per researcher
interest.
 Interprivitism: This is having philosophy which is ordinary related towards principle
which majorly defines specific role that emphasis for observing the data of positivism
information based.
As per above research philosophy where researcher is opted for Positivism research as
because it provides right form of information which related towards specific data description.
Research Method
It is framework set of strategies, process or techniques that utilised which is enables for
collection data or having evidence for better assessment of in order to scrutinize for better create
understanding of topic. In this it contains tow main research that evaluate for further research
data information. Qualitative research method: this is procedure that majorly collected and analysing
numerical data. It can be utilised for finding pattern and averages to getting analysation
making prediction and test causal relationship and better generalise results towards
wider population (Born, Hiemstra and Oostrom, 2018). It is also based on theoretical
and relationship for gaining better population gain positive outcomes.
 Quantitative Research method: According to this research it mainly depend upon
scrutinize all data information as per arithmetic and logical representation where it only
applies by researcher when they objective and aims are highlight for primary research
based.
As per above research based researcher is seeking for Quantitative research method as
all data information is form and collect through primary research where outcomes shown as
statistical format. Meanwhile, Qualitative method not consider as researcher is not interest to
collect secondary form of data.
Sources of Data Collection
It is refers about to origin of data from where it collected. It is having two major factor that
enhance to collects:
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Primary data collection method
According to this source where research is conducts on the basis of involvement of data
generates through various evidence by own efforts and contribution towards leading in
successful objective accomplish. By approaching data is making of questionnaire, interview,
survey and for farther assumption that fluctuates data base information in effective manner. This
research has an objective of approaching the Hilton Hotel management team to commence
survey program for contains more questions that allows to get more detailed analysation that
attain various form of suggestions and feedback from employees and superiors. In order to
process this research, researcher uses adequate support of interview that is conducted in between
researcher and interviewee. For this possible ending is resulted in favoured manner that assist to
collect adequate information in favoured manner.
Data collection administration: The possible data is collected and administered with support
of adequate activities that usually involved storage, dissemination of statistical information that
collectively turns into attaining of equivalent data from respondent in direct manner (Elearn,
2019). As researcher collect suitable information from various respondents that assist to achieve
and accomplish possible changes in favourable mode through which adequate information is
collected that in collective provide suitable data as per relevancy of an organisation.
Data analysis Approach
It is plan and procedure which is mainly refers for commencing steps ahead for better
assumption of method about data collection, analysis and detailed information data. Deductive: As per this concerned where the data is developed through hypothesis which
is effectively related existing theory for making testing of hypothesis.
 Inductive: This research approach is mainly considered by observation of proposed
towards getting research information process of result generates through various
observation.
In above research approach where researcher that mainly allows to get more Deductive
research approach to use because it helps to calculate quantitative research base information in
correct form (Lepistö and Ihantola., 2018).
Ethical issues: It is related to those issue that is controlled and measured by researcher
during processing of research. In assist the researcher to induce successful and possible level of
advancement and processing in completed mode. In this authenticate outcome is perceived as by
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reducing and removal of legal issues. It is required that researcher make supportive evidence
about values and attribute through which suitable development is processed as in successful
manner. In relation to ethical prospect sustained information and data is collected as by
eliminating risk credibility and harm that is processed as by avoidance of deceptive usage of
varied practices.
Sampling Method: This term is about group of people, object or items which are
available for selecting data from big population size which is measurable finding in research
sampling of population is as whole criteria (Ployhart, Schmitt and Tippins, 2017). For this
research objective that allows for getting findings through accomplish better and suitable manner
of research sample that effectively get to recovered population as whole areas served.
Sample Size: A sample size of 4 managers is selected from the managers of Hilton Hotel
is chosen with the help of purpose sampling.
Instrument Used: As per this research instrument is opting interview for conducting
primary research method.
Time Horizon: By accommodating that arrives to generating all research facts and
findings as well as overall research base information that enhance for limitation which overall
selection and recruitment research topic in Hilton Hotel that objectify for generating positive
way of outcomes. There is approach for high traits of participants that able to reach their opinion
and suggestion which is enhance for getting positive outcomes that arrives towards in terms of
attain positive outcomes such accomplish by attaining all information related aims and objectives
marks. Therefore some how there is sort of limitation get to limitation resources to access for
better information and data get evaluated in positive outcomes.
Interpretation of interview questions
Theme 1: The method of recruitment used within Hilton Company
Interpretation:
Manager 1: There are various method that is used by Hilton company as for recruitment and
selectin such as inclusive job advertisement as with this suitable way is used to phase things of
varied population such as ethnic minorities, older people, women and many others as well.
Manager 2: The company make adequate usage of both internal as well as external method of
recruitment comprises of promotion, job rotation and transfer of employees to fill up the vacant
position. In this profitable changes are attained as by hiring and retaining potential as well as
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skilled workforce so that sustainability is achieved over regular period of instance.
Manager 3: The management make supportive usage of the external recruitment method of that
consists of campus recruitment along with support from recruitment agency to attract and cater
wider number of talented candidates. For this new and skilled employee is hired that bring
positive change in working condition of an organisation.
Manager 4: The management of Hilton hotel make support of employee referrals as per support
of recruitment and selection as with this suitable candidate get hired those are referred by the
already working employee within an organisation. In this favoured workforce get hired as with
this working proficiency and its possibility to gathered trust worthy employee is developed
positive manner.
Theme 2: Issues related with recruitment faced within Hilton organisation
Interpretation
Manager 1: There are different recruitment that is faced by Hilton organisation as it comprises
of attracting the right candidate for the vacant job along with engaging and hiring suitable
candidate in a fast and cost efficient manner. Further, issue of biasness in selection process is
also faced as a major challenge by the Hilton company.
Manager 2: There is a higher amount that is invested by an organisation while recruiting the
candidate as with this also possibility and probability to retain higher potential employee is not
easy and flexible.
Manager 3: It is not possible to acknowledge working skills and abilities of an employee for a
time of recruitment as some of individual can’t represent themselves as in better manner through
which captaincy to acknowledge working credibility’s hard to manage.
Manager 4: It is required that as per recruitment appropriate training and development is offered
to an individual with this it is also being required that suitable leadership is developed under
which capability to get influence new respondents is enhanced. But it takes a lot of time and
amount through which possibility to make moderate changes is not proceeding with perfection.
Theme 3: Participants are short listed in Hilton company
Interpretation
Manager 1: It has been interpreted on the basis of view point of larger number of respondents
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that participants are short listed in Hilton company on the basis of job description and the CV
and resume provided by the job applicant so that a suitable participant should be short listed for
vacant job position.
Manager 2: It is analysed that most of workers get shortlisted on the basis of skills, experience
and knowledge so that long term sustainability is attained as with perfection. In this modest
procedure is followed while short listing candidate for an organisation.
Manager 3: The participants get hired and short-listed as per completed of overall procedure to
recruitment as with this possibility to attain skilled and talented workforce is pertained in
balanced mode.
Manager 4: The management get short listed the participants within Hilton company as per
completion of selectin procedure through which skills and abilities of each individual is
recognised with adequate sustainability.
Theme 4: Talent is managed within Hilton company
Interpretation
Manager 1: Maximum participants were seemed agreed with the fact that regular management
of talent is undertaken within Hilton company to sharpen and improve the skills and
competencies level of its employees.
Manager 2: To get manage the talented workforce manager get provide adequate training and
development as per this working consequences get appraised in beneficial manner.
Manager 3: In order to proceed talent management company, ensure to manage and control
learning development as with this long term sustainability is maintained with timely frame.
Manager 4: To get manage talented workforce Hilton company provide better on-boarding and
other benefits so that employee get connected and retain for a longer period.
Theme 5: CV has importance in process of requirement
Interpretation
Manager 1: It has been find out on the basis of current investigation that, CV plays an important
role in requirement process as a CV clearly shows and reflect the strengths and key experience of
a candidate which makes them suitable for a vacant job.
Manager 2: It is interpreting that CV forms a vital part of recruitment process to evaluate the
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strengths and skills of candidate on the basis of job description for vacant position.
Manager 3: In support of CV better clarity is pertain as with his management get suitable
knowledge about experience and abilities of an individual so that candidate gets hired as per that
relevancy.
Manager 4: The CV provide adequate information and career of an individual through which
manager get clarity about requirement of company and experience of a candidate so that
adequate employee get hired in timely frame.
Theme 6: Suggestions to improve recruitment process within Hilton Company
Interpretation
Manager 1: As per the opinion of maximum number of participants it has been analysed that
having a scientific and systematic recruitment process is a valid suggestion for Hilton Hotel
which should be based on some effective analytical and interpersonal test to evaluate the actual
skill and strength of job applicant.
Manager 2: A systematic and scientific recruitment process is effective in mitigating the issue of
biasness in recruitment process and also ensures hiring of a more competent and skilled
employee.
Manager 3: The management get streamline Your Interview Process is also a valid suggestion
for Hilton Hotel to improve its recruitment process through ensuring more effective
communication and better analysis of skills of job applicant
Manager 4: In order to improvise recruitment process suitable feedback is taken by respondent
and with working employee as well so that changes get implemented as per suitability.
Recommendation:
By suggesting to implies practises of search information through effective base of
scrutinize that allows to get updated various kind of suggestions that highlight for Secondary
Sources of Data that allow to get flexible for approaching more information that effectively
scrutinize different level of department in Hilton Hotel and Resort for matching up research
objectives and aims. Somehow, the role of discussion and survey part is coming under Primary
Source of data that allows to get overall information which effective base of getting more
information from employees and staffs how they get recruited in better way. It is an essential
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prospect for an organisation to manage and control its recruitment and selection as with this
possibility to attain long term attractiveness. For this management induce various strategies and
initiative under which effectual changes is implemented as per requirement.
CONCLUSION
It has been concluded from the above report that recruitment and selection is the prior
stage that is followed by an individual to process and advance working productiveness. For this
organisation make supportive usage of strategies and initiative as with this advanced level of
changes is implemented with adequateness. In addition, to collect and proceed adequate data
interview method is used by researcher in which sufficient information is collected with
appropriateness. It assists the business to advance and improvise working credibility along with
favoured benefits is achieved by business in timely constrained.
Reflection and alternative methodology
As per completion of above research I am leaned about various prospect related to
recruitment and selection within an organisation. In this have learned more about importance and
significant impact of recruitment as well as selection under which capability of organisation to
attract and retain suitable employee is pertained in favoured mode. For this I have make
supportive usage of both soft and hard skills as while making connection and while proceeding
interview with lot of respondents. In this communication and intractability skills of mine assist to
make better connection as with this favoured outcome is proceed as per requirement. On the
other hand, it assists me to proceed similar kind of research with perfection under which
possibility to connect with more people and to gain higher attentiveness is processed with
adequateness.
If this methodology is not used by me than support of questionnaire is processed that assist
to collect information from different variant and respondents. In this information and suitable
data is collected as per necessity but it is quite time taking process that induce delay while
achieving standardised outcome.
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REFERENCES
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in the Recruitment and Selection Process.
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