Coffee Ville: Staff Recruitment, Selection, and Induction

This project focuses on the recruitment, selection, and induction of staff at Coffee Ville, a cafe in Melbourne. It begins with a recruitment plan and schedule, followed by a detailed job description for a Cafe Manager, outlining responsibilities, qualifications, and behavioral traits. A draft job advertisement plan is included, along with a sample job ad. The project further details an interview guide, used to assess candidates. Two candidate interviews are documented, and the project culminates in a letter of offer, an employment contract, and a comprehensive induction plan. The assignment covers the entire hiring process from initial planning to onboarding, providing a complete framework for staffing a cafe manager position.

Support the
recruitment, selection
and induction of staff

Contents
INTODUCTION........................................................................................................................3
MAIN BODY.............................................................................................................................3
TASK 1......................................................................................................................................3
Plan for recruitment................................................................................................................3
Job description........................................................................................................................5
Responsibilities and Duties....................................................................................................6
Academic and Trade Qualifications.......................................................................................7
Work Experience and Skills...................................................................................................7
Personal Qualities and Behavioural Traits.............................................................................8
Draft Job Advertisement plan template..................................................................................9
Job ad – Café Manager.........................................................................................................10
Interview Guide....................................................................................................................11
TASK 2....................................................................................................................................13
Interview of candidate in Coffee Ville................................................................................13
Second candidate: Leila Leila Hussain.............................................................................16
TASK 3....................................................................................................................................19
Letter of offer.......................................................................................................................19
Dear Leila Hussain,...........................................................................................................20
Employment contract............................................................................................................21
An induction plan.................................................................................................................25
CONCLUSION........................................................................................................................28
REFERENCES.........................................................................................................................29

INTODUCTION
Recruitment and selection is one of the most vital functions of a human resource
department. The process of recruitment and selection is highly complex and can lead to
ineffective hiring due to mistakes. Identification of vacancy, construction of job description,
job advertisement and posting advertisement on suitable promotional channel are some of the
initial stages of this long process. In addition to these conducting interviews sessions, gaining
approval from high authorities is another crucial part of his process. It is essential for
business firms to carefully complete each stage during recruitment and selection in order to
gain a talented workforce. The business firm chosen for the present report is Coffee Ville
which is a well-known establishment located in Melbourne. The company is looking for a
cafe manager. A recruitment schedule for the position of cafe manager at Coffee Ville is
provided in this report along with interview guidance and email to seek approval from the
owners of Coffee Ville. In addition to this updated version of the interview guide is provided
in this report. Reference check of each candidate is completed in this report which along with
updated interview guide firm the basis of creation of selection report. Selection report for
most suitable candidate is also provided in this report. Offer letter for selected and advise
email for applicants unsuccessful in securing employment is also given in this report.
Notification for communicating new hiring at the establishment and an induction plan for the
new recruit is also given in this report in order to support induction of staff.

MAIN BODY
TASK 1
Plan for recruitment
Recruitment schedule
Name: Joe Belfone Date: April 19, 2021
Recruitment activities – Recruitment Schedule
Summary (including information in support of new position)
Coffee Ville is undertaking the hiring process for the position
of Café Manager. The position is expected to be completed by
the café in order to achieve the aims and priorities of Coffee
Ville and the plan for development and progress. So, that they
can employee and recruit the candidates who have proper skills,
knowledge and abilities. Then they conduct the orientation
sessions in order to tell their employees about their roles and
responsibilities.
Milestone: Action
and/or objective
Time
required Person responsible
Budget and/or
resources
(where applicable)
The need of
identification for
position which is
needed in Coffee
Ville so that they can
operate with full
efficiency.
2 Week Current Café manager- Joe
Belfone
NIL

Café manager post to
be advertised by using
different channels
such as social media
marketing in order to
attract large number
of customer in
industry.
1 week Marketing managers-
Emma Belcastran and
Rufus Belcastran
NIL
Interviews are
conducted as the
selected organisation
select from pool of
applications and
conduct interview.
2 week Owners- Emma
Belcastran and Rufus
Belcastran
$ 400
Selection of
candidates from pool
of applications and
take final decision.
4 weeks Owners- Emma
Belcastran and Rufus
Belcastran
NIL
Selection of talented
candidate and send
offer letter
2 week Owners- Emma Belcastran
and Rufus Belcastran
$ 200
Job description
Job title: Café Manager
Salary: $24 per hour
Hours: 40 hours or half time working from Tuesday to Saturday or from Wednesday to
Saturday Full time working week

Location: CoffeeVille, 3216, Collins Street, Melbourne
Reporting relationships: The coffee manager informs CoffeeVille owner of the coffee. The
café manager frequently participates in the consumer relationship. The position should also
include complaints from the customers for the café manager.
About CoffeeVille: CoffeeVille, which serves consumers as early as 2009, is a café on
Melbourne Street. A café run by a family that offers a wide variety of premium and fair trade
coffees. The café operated Emma and Rufus are owned by two partners. A variety of items
such as hot and cold gourmet food and coffee are sold by the café to its customers. Coffee
and food made at CoffeeVille uses the balanced gluten-free organic foods that serve
consumers' wellness choices. Intense outreach efforts are underway to promote the goods and
services in the cafeteria, the coffee founders, Emma Belcastran and Rufus Belcastran. The
Coffee Ville goal is to build the company in five years' time and create it on the coffee
industry in Melbourne as a known branded product.
The purpose of position: The aim of the Cafe's position is to fulfil the criteria of the
responsible manager to deal with and manage customer's issues and to meet the coffee's
development goals. The managers have agreed to open their café on Saturdays thus taking
account of the coffee drinkers' success and popularity. Coffee Ville needs a coffee manager
who can be promoted as full-time manager to do this. The another purpose of selected
organisation is that they have to recruit talented employees so that they can manage all the
problems and issues of customer in an effective manner. With the help of this, Coffee Ville
can build the better customer experience.
Responsibilities and Duties
Responsibility 1 – The management of the employees is the obligation of the coffee owner.
In order to be able to retain the word document for documenting information for coffee staff,
the café manager is responsible. To maintain all the documents of staff members and their
information related to their name, address, experience, roles and responsibilities in Coffee
Ville.
Responsibility 2 – The café manager provides the preparation and the orientation services for
the employees of the cafe in-house. He is responsible for overseeing the event's matters and
providing the staff with the appropriate preparation. Adopting the best method of training so

they effectively trained their employees which hep them to assign and tell the roles and
responsibilities to be performed by selected candidates.
Responsibility 3 – The coffee manager should be responsible for regularly assessing the
efficiency of coffee workers. If any differences are detected, the manager shall take the
appropriate steps. The manager has to analyse and monitor the employees and give them
feedback in regard to the performance performed by staff members. Then the main
responsibilities is to tell them in which area or services they have to improve.
Responsibility 4 – The Café Manager is also responsible for conducting team meetings and
for maintaining product lists. The main responsibilities of manager to conduct meeting with
their team members so that they can maintain the best quality of services and items in their
menu.
Responsibility 5 – The Café Manager is responsible for keeping the café safe, clean and
healthy. The manager still maintains the content documents used in the café. The another
responsibility of manager is that they have to have to clean the food preparation area and
regularly clean the equipment’s on regular basis.
Responsibility 6 – Welcome the guest in attractive way, contact with them and process the
concern of the client. The main responsibility of Coffee Ville manager is that to welcome
their guest and give better services and solve the issue of clients according to their
requirements.
Academic and Trade Qualifications
Essential Desirable
Diploma course in hospitality
management
Certified and diploma course in office
administration
Certificate in MS Excel, MS Word and
software

Work Experience and Skills
Essential Desirable
Minimum four years’ experience in
managing the employees and directing
them.
Experienced in conducting training and
development sessions to enhance the
skills of employees.
Knowledge in the field of CoffeeVille
and food and beverage industry.
Have proper knowledge in computer and
handle software.
Personal Qualities and Behavioural Traits
Essential Desirable
 Good communication skill with
excellent English.
 Better management and directing
skills in organisation
 Management style and abilities
of leadership
 Have knowledge in field of food
and beverage industry
 Hard skills and soft skills
 Language and bilingual skills

Employee name: Davis John
Signature:........................................................................... Date: April 19, 2021
Manager name: Joe Belfone
Signature:........................................................................... Date: April 19, 2021
Performance review period: Every four months
Next review date: August 19, 2021
Draft Job Advertisement plan template
 newspaper classifieds
 classifieds online
 Facebook
 café window
 café noticeboard
 industry
newsletter
Reasons for selected advertising channels:
The selected advertisement channels for promoting vacancy of Cafe Manager are
Facebook, newspaper classifieds, classifieds online, cafe window and cafe
notification board. The rationale behind selection of Facebook as primary
promotional channel is the high popularity of social media site among young age
workforce. In addition to this, Facebook allows coffee ville to connect with large
number of potential applicants in a cost effective manner. Newspaper classifieds are
still used to display vacancies and communicate with large number of consumers.
This is the depiction of newspaper classifieds to advertise job vacancies. This along
with the feature of newspaper classifieds to attract more experienced job candidates
is the main reason behind usage of this advertisement channel. Cafe notice board
communicates need of vacancy to every consumer present in the cafe along with
staff members with negligible costs. In addition to this, advertisement at notice

board of the cafe are designed and controlled by the management of Coffee Ville
directly. The decision related to the construction, design and time period for which
the advertisement will be clipped to the notice board are in the hands of the Coffee
Ville management. Greater amount of control along with negligible costs are the
main reasons behind usage of notice board as an advertisement channel. Attractive
job advertisement on cafe window attracts attention of surrounding passer-by. This
communicates the message of available vacancy to a comparatively large number of
people than advertisement at notice board of the cafe. Window advertisement is
equally cost effective as advertisement on notice board of the cafe which makes it
an obvious choice as an advertisement channel.
Job ad – Café Manager
Location- Coffee Ville cafe is a well-known eating establishment located at the heart of
Melbourne and one of the busiest areas in the country. The location is filled with tourists due
to its closeness to tourist attractions.
Salary- The salary given for the role of cafe manager at Coffee Ville is 24$ per hour for
weekly shift of 38 hours (Monday to Friday)
Application closing date- The closing date for this application is 20th May 2021.
We are looking for hospitality professional to lead an energetic team in a proven business.
Coffee Ville is a well-established business located at the heart of Melbourne. The cafe is one
of the most popular meeting spots in Melbourne and is regarding one of the best places which
serves coffee. Cafe manager is full time job in which the employee has to supervise staff and
of the cafe ensure smooth functioning of the enterprise. The role of cafe manager requires the
recruited employee to manage daily job operations at the cafe including training junior staff
member about accurate usage of coffee making machinery and preparation of drinks. The
expected cafe manager needs to ensure that each consumer gains maximum satisfaction and
employees work to their maximum potential. This role reports to the owners of the cafe
Emma Belcastran and Rufus Belcastran. The owners are looking for a responsible and skilled
cafe manager which is able to maintain the brand image of the establishment as one of the
most visited coffee places in Melbourne.

Name: Emma Belcastran
Email: [e-mail]
Interview Guide
Template:
Job title: Café Manager
Date and
time of
interview:
Tuesday, April 19, 2021, at 11:00 A.M.
Selection
panel:
Owner of Coffee Ville- Emma Belcastran, Owner of Coffee Ville- Rufus
Belcastran and Current café manager of Coffee Ville- Joe Belfone
Applicant: ABC
Questions and weighting
Question
categories
Questions Applicant’s responses Weigh
t
(1-2)
Scor
e
(0-5)
Tota
l
Work
history
1. Where you
worked before
applying for job?
2. How long
have you been
working in this

Question
categories
Questions Applicant’s responses Weigh
t
(1-2)
Scor
e
(0-5)
Tota
l
industry?
Education
and
training
3. Have you
completed any
type of training
in the field of
this job vacancy?
Personality
,
motivation,
and
character
4. If a situation
occur that if you
run out of stock
when serving to
your customer
then what will be
your strategy to
overcome the
situation?
5. What will you
do to solve the
problem of
customer in
emergency case?
6. How will you
handle the
customers’