Book Café: Recruitment, Selection and Induction Processes Analysis

This project outlines the recruitment, selection, and induction processes for a Cafe Manager position at Book Café. It begins with defining role requirements, creating a recruitment schedule, and developing essential documents such as a job description and job advertisement. The project includes an interview guide, emails to seek approval, and communications with candidates. It encompasses the entire process, from initial screening to reference checks and the final selection report. Further, the project includes an employment contract, offer letter, and communication with unsuccessful candidates and the team. The project showcases a comprehensive approach to hiring, onboarding, and managing a new employee within the organization. The project provides all the necessary documents for a complete understanding of recruitment and selection.

Recruitment Selection and
Induction Processes

Table of Contents
Assessment 1...................................................................................................................................3
Role requirements for the position of new café manager............................................................3
Recruitment Schedule..................................................................................................................3
Job Description............................................................................................................................4
Job Advertisement.......................................................................................................................5
Interview Guide...........................................................................................................................7
Email to seek approval from the CEO Jim Murphy....................................................................9
Assessment 2...................................................................................................................................9
Email advising candidates informing they have been selected for Interview.............................9
Email to other people involved in Interview.............................................................................10
Updated Interview guide............................................................................................................10
Reference Check through Email................................................................................................12
Selection Report.........................................................................................................................13
Assessment 3.................................................................................................................................14
Employment contract.................................................................................................................14
Latter of offer to successful candidate.......................................................................................16
Email to the unsuccessful interviewee.......................................................................................16
Email addressed to Book Café employees advising of the new appointment...........................17
Induction Plan............................................................................................................................17

Assessment 1
Role requirements for the position of new café manager
Role requirements for the person of new cafe manager includes-
Who is able to and experienced in-
 Managing staff
 Barista Training
 Motivating Staff
 Induction and in-house training
 Performance Appraisal
 Having strong understanding of coffee products
 Developing and implementing cafe policies and procedure
 Managing vendors and maintain inventory
 Run staff meetings
 Managing food and beverages operations
 Coordinating cafe schedules and covering different skills
 Ordering supplies needed for cafe
Recruitment Schedule
Recruitment Schedule
Name:
Date: 21/9/2020
Recruitment activities – Recruitment Schedule
This recruitment is being conducted to hire a café manager for BookCafes. For the purpose of selection
Jim Murphy (owner, chairman and CEO), Jack (the Finance and Operations Manager) and Amy Trillet –
Current Café Manager will be included. This position of cafe manager is for second cafe manager, as one
cafe manager is already there. New cafe manager will also require undertaking all key tasks of cafe
manager and contributes in smooth operations of cafe.

Summary (including information in support of new position)
Milestone: Action
and/or objective Time required Person responsible Budget and/or
resources
Placing advertisement 2-5 days HR team Financial recruitment
for placing
advertisement in
newspaper
Gathering applications 5-7 days HR team
Screening of
applications
2-5 days HR team
Interview 1 day Interview penal
Job Description
Job title: Cafe Manager
Salary: $3725 per month
Hours: 38 hours a week
Location: Melbourne
Reporting relationships: Reporting to Jim Murphy
About Book Café: A privately owned company (the book cafe group - BCG), earlier operating cafes in
and around Melbourne metropolitan region has now expanded to 13 cafes in bookstores across Victoria.
Cafes are being operated successfully from last 25 years and trades from 7 am – 11 pm, is looking for a
cafe manager.
Purpose of position: The BookCafé operates with a mission to deliver value to customers and investors
through highly trained, motivated and expert workforce. This role of cafe manager is also expected to add
value in workforce and contribute in mission of The BookCafé.
Responsibilities and Duties:
To manage operations of cafe and contributing in smooth operations of cafe. Responsibilities of cafe
manager includes managing employees, looking after their training and performance appraisal, managing
customers complaints and managing other operations to ensure cafe run without any barrier.
Other requirements:
Essential Desirable
Academic and Trade University degree in management Masters in business

Qualification administration and Hospitality
Management
Work Experience and Skills 5 years minimum in managing
staff, barista training, motivating
staff, induction and in-house
training
Experience on 5 years in
managing cafe or similar business
Personal Qualities and
Behavioural Traits
Effective communication and
interpersonal skills, negotiation
skills, sales and customer service
skills, management and
leadership skills
Bilingual skills, social media
savvy, understanding of coffee,
food and beverages, sustainability
and community building
experience
Job Advertisement

Selected advertising channel/s
<Tick selected channel/s for advertising position>
Newspaper classifieds
Classifieds online
Facebook
Café window
Café noticeboard
Industry newsletter
Reasons for selected advertising channels:
The reason for selecting classified newspaper is because candidate required is from local
place and advertisement is suitable for that condition. Cafe window is for those who does
not come inside cafe but can apply for job and cafe noticeboard is for those who come
inside and are interested in job. Facebook will help in informing more people in less time
and cost.
Job ad – Café Manager
Job title: Cafe Manager
Location: Melbourne
Salary: $3725
Application closing date: 26/9/2020
Short description of role and organisation and the reporting relationship of the role: the role of cafe
manager is required to undertake all kind of tasks to manage overall cafe and its performance. Will
required to undertake management of staff. Cafe Manager will require to report CEO.
Body of advertisement – Cafe manager is required to possess University in management and skills like
communication and management skills, also capable to manage employees and their performance.
Please email your confidential CV to HR Manager at HR.Bookcafe.gmail.com for further information.
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Interview Guide
Job title: Café Manager
Date and time of interview:
29/9/2020 from 11 am
Selection panel:
Jim Murphy (owner, chairman and CEO), Jack (the
Finance and Operations Manager) and Amy Trillet
– Current Café Manager
Applicant:
Scoring for Applicant
0
No answer given or answer
completely irrelevant. No
examples given.
2
Some points covered, not all
relevant. Some examples
given.
4
Good answer. Relevant
information. All or most
points covered. Good
examples.
1
A few good points but main
issues missing. No
examples/irrelevant examples
given
3
Some points covered.
Relevant information given.
Some examples given.
5
Perfect answer. All points
addressed. All points
relevant. Good examples.
Questions and weighting

Question
category
Questions Applicants Response Weight
(1-2)
Score
(0-5)
Total
Work
History
How much work
experience do you have
and in what
organisation have you
worked earlier?
at which position have
you worked in previous
organisation?
Education
and Training
What is your education
and what formal
training have you
taken?
Personality,
motivation
and
character
Is there anything you
can refer in context of
your motivation?
Is there anything in
reference with your
stress management
capacity?
Total score (skills and knowledge)
Follow up
questions
Applicant answer Weight
(1-2)
Score
(0-5) Total
How much notice
do they have to
give?
When can they

start?
Total score (additional)
Questions asked by Applicant
Email to seek approval from the CEO Jim Murphy
Dear Mr. Jim Murphy
As discussed earlier regarding recruitment of Cafe Manager, I have prepared an recruitment plan
including recruitment schedule, position description, job advertisement, and interview guide. All
documents have been attached here, kindly approve regarding further processing and suggests changes, if
required.
Regards
Hr Executive
Assessment 2
Email advising candidates informing they have been selected for Interview
Dear Candidates
Here you are being informed that your profile has been selected for interview for the position of Cafe
Manager. You are required to attend interview at BookCafé located within the John Readings Bookstore,
Melbourne on 29/09/2020 from 11 am onwards. Kindly bring copy of your CV and relevant documents
for further proceedings.
Regards
HR Executive
BookCafé

Email to other people involved in Interview
To Interview Penal
As per earlier discussion and approval from CEO Jim Murphy, interview for the position of Cafe
Manager, BookCafé has been scheduled on 29/09/2020 from 11 am. You are all requested to be present
for the interview.
Regards
HR Executive
BookCafé
Updated Interview guide
Job title: Café Manager
Date and time of interview:
29/9/2020 from 11 am
Amended: 29/9/2020 from 11 am
Selection panel:
Jim Murphy (owner, chairman and CEO), Jack (the
Finance and Operations Manager) and Amy Trillet
– Current Café Manager
Amended: Jim Murphy (owner, chairman and
CEO), Jack (the Finance and Operations Manager)
and Amy Trillet – Current Café Manager
Applicant:
Kenneth Baldwin
Jenny Dubb
Jane Fonda
Leila Hussain

Question and Weighting (Applicant 1)
Question
category
Questions Applicants
Response
Weight
(1-2)
Score
(0-5)
Total
Work
History
How much work
experience do you
have and in what
organisation?
Experience of
around 10 years at
The Farm Inc.
2 5 7
What positions
have you managed
in your previous
organisation?
Cafe Manager 2 5 7
Education
and
Training
What is your
education and
what formal
training have you
taken?
Bachelor of
Hospitality and
Business
Management
2 5 7
Personality,
motivation
and
character
Is there anything
you can refer in
context of your
motivation?
Incident was
expressed by
candidate
2 4 6
Is there anything
in reference with
your stress
management
capacity?
Incident was
expressed by
candidate
2 5 7
Total score (skills and knowledge) 34
Question and Weighting (Applicant 2)

Question
category
Questions Applicants
Response
Weight
(1-2)
Score
(0-5)
Total
Work
History
How much work
experience do you
have and in what
organisation?
Experience of
around 5 years at
Hotel Hilton
2 5 7
What positions
have you managed
in your previous
organisation?
fine dining
restaurant manager
2 4 6
Education
and
Training
What is your
education and
what formal
training have you
taken?
Bachelor of
Hospitality and
Business
Management
2 5 7
Personality,
motivation
and
character
Is there anything
you can refer in
context of your
motivation?
Incident was
expressed by
candidate
1 3 4
Is there anything
in reference with
your stress
management
capacity?
Incident was
expressed by
candidate
1 4 5
Total score (skills and knowledge) 29
Reference Check through Email
To XYZ company
This is HR executive BookCafe, this email has been sent to you as you have been referred by Kenneth
Baldwin in his interview. He has been selected for the position of Cafe Manager. I on the behalf of
BookCafe request you to fill the questionnaire attached in order to give accurate information about
Kenneth Baldwin.
Employment period with you