How MNCs Improve Recruitment, Selection, and Training of Employees

This project investigates how multinational companies (MNCs) enhance their employee recruitment, selection, and training processes to meet international requirements. The research aims to identify current trends, effective strategies, and challenges faced by organizations, with a specific focus on Nestle as a case study. The project outlines a detailed project management plan, including scope, cost, communication strategies, and risk assessments. The methodology involves face-to-face interviews and questionnaires, employing a convenience sampling strategy with HR managers from Nestle. Data analysis utilizes both qualitative and quantitative methods, presenting findings through themes, frequencies, and interpretations. Key themes explored include awareness of recruitment trends, the ability of organizations to meet international requirements, the promotion of a learning culture, the importance of competitive workforces, and the effectiveness of on-the-job training. The research concludes with recommendations for further improvements in employee recruitment, selection, and training within MNCs.

MANAGING SUCCESSFUL
BUSINESS PROJECT

TOPIC: How do multinational companies improve the recruitment, selection and training of
their employees to meet International requirements?
INTRODUCTION
Research Background
In the process of globalisation, the role played by multinational companies is very
important. Multinational corporations are the key agents of the globalisation. Similarly, many
multinational organisations are also influenced by globalisation in ways they may or may not
like. Globalisation is said to be the foundation of multinational companies as globalisation has
open the trade barriers and allows the movement of goods and services across the borders. After
globalisation, organisations have started trading across the boarders that makes important to
maintain the talented workforce in order to meet the international requirements (Deresky, 2017).
Thus, in this present research, I am the and I will use various methods and techniques to
attain aims and objectives
LO.1
Aims and Objectives.
Aim:
“To identify ways a multinational companies improve the recruitment, selection and
training of their employees to meet the international requirement. A study on Nestle”.
Objectives:
● To identify the recent trends of recruitment, selection and training of employees in
business world.
● To determine the ways multinational companies improve the recruitment, selection and
training of their employees to meet the international requirement.
● To determine the complications an organisation faced in recruitment, selection and
training of employees in fulfilling the international requirements.

● To provide recommendation for further improvement in the recruitment, selection and
training of employees.
Research Questions:
Q.1 What are the recent trends of recruitment, selection and training of employees in business
world.
Q.2 What are the ways multinational companies improve the recruitment, selection and training
of their employees to meet the international requirement?
Q.3 What are complications an organisation faced in recruitment, selection and training of
employees in fulfilling the international requirements?
Q.4 What are the recommendation for further improvement in the recruitment, selection and
training of employees?
Project Management Plan
This document provide complete detail about all the activities which will be done in a
project.
Scope:
The scope of my project is limited to interview the employees of Starbucks. I don’t have
time and resources to assess all the MNC. I am just sticking to one company
Cost:
Cost additionally assumes a basic job in finishing of the project. It is significant for
researcher to set up the monetary allowance before actualizing the venture just as assign the
expected expense to every single task (Lock, 2018). In this present report, £110 cost will be
required. This includes stationery, transport, food etc. AS I will be needing internet and phone,
that will be used from my included allowances.
Communication:
In project management plan, communications assumes a crucial job. I will be doing Face
to Face interviews with my respondents. In certain cases, I may need to email them. With my
colleagues and teachers, I will have class discussion. I will also email my teacher. I am the
Researcher and I will communicate through emails with other stakeholders.

Risk:
Risks are unsure, so it is basic for researcher to break down and evaluate risk which have
possibly to emerge in the study. Further, the danger of loss of information, theft of information
or some other lawful risk is there which can be raised.
Resource:
To finish the study, resources are essential to have so as to achieve the goals.. In this
present research, workstations, stationery things, USB, individuals, funding and facilities are
required to finish the research.
Time:
The time for this project 7 weeks as detailed in the Gantt Chart. Every activity will be
completed in mentioned time-frame and research related to project title will get end at the end of
7th week (Lock, 2018).
Work Break-Down Structure and Gantt Chart
Gantt Chart is a series of horizontal lines that shows the amount of work done or production
completed in certain periods of time in relation to the amount planned for those period.

Work-break Down Structure is the division of complex activities of research in simpler
one so that research can become productive. Work breakdown structure is developed below:
LO.2
Research Methodology.
Research Methods
Face to face interview and questionnaire are two methods which are used in this research.
For quantitative data I have prepared multiple choice questions and for qualitative data, I have
prepared open ended questions as below.
My sampling strategy is convenience sampling as it is convenient for me to collect data from
Starbucks being near to my college.
This is the initial segment of the research as it is critical to make the base of the research
on which whole research study is being done. The systematic research of specific research issues
or questions is called as research. The tool that permits directing the research is called as
research methods (Kumar, 2019). There are two kinds of research which are qualitative and
quantitative. Whereas, the research that is utilized to measure the research questions or issues by

method for producing numerical information and in numbers are called as quantitative
information. I am the Researcher and I have carried out the research by using qualitative research
methods.
Research Approach
Research approach are likewise a standout amongst the most fundamental piece of the
research as it is the arrangement and procedure which comprise of the means of wide suspicions
so as to get profound knowledge of the methods collected, analyzed and interpreted. here are two
main categories of research approach which are data collection and data analysis. In information
gathering there are two methodologies called quantitative and qualitative while in information
analysis there are two methodologies called inductive and deductive. The methodology that
attention on causality or test is called as deductive methodology while the methodology that
concentration in investigating new phenomenon from an alternate point of view is called as
inductive methodology (Taylor, Bogdan and DeVault, 2015). I am the Researcher and I have
utilised inductive methodology for data analysis as it is closely connected with the qualitative
research so as to achieve the desired objectives and goals of the research.
Sampling
Sampling is a fundamental piece of stud as the sample could have a profound effect on
the results of the research study. The procedure to select the little part or group of populace is
called sampling. With the assistance of sampling it turns out to be anything but difficult to make
measurable inferences about the populace. Sampling has two primary classes which are
probabilistic and non-probabilistic sampling. Researcher has taken probabilistic sampling in
which random sampling was utilized. I am the Researcher and I have taken 20 ranking human
resource manager of Nestle.
Data Collection
When the information is gathered, now researcher needs to consider to collect the
information by utilizing suitable techniques. Information gathering is the orderly procedure to
gather and assess information from a variety of sources to get complete and accurate scenario of
the area of interest (Ledford and Gast, 2018). There are two strategies to gather the data which
are essential and optional. The information that is gathered from the researcher by means survey;
interview, questionnaire and observations are called as primary data. Aside from this, the

information which is gathered from different sources not from the efforts of researchers are
called as secondary information by means of government productions, web articles, books and
diaries and so on. The data that is gathered primary research are very solid and legitimate just as
crisp though the information gathered from some other sources have less legitimacy and it is
copy information. I am the Researcher and I have has gathered data from primary research
through survey.
Data Analysis
When the information is gathered, researcher begins searching for analysis of information as
it is significant in light of the fact that information gathered is raw and it is useless without its
appropriate assessment (Smith, 2015). It is a procedure to clean, shape and change the
information to make it useful and significant to the users. There are chiefly two sorts of
information examination which are qualitative and quantitative. The information which is
analysed by utilizing measurable and numerical devices are called as quantitative investigation,
for example, SPSS, Spreadsheet instruments. Then again, the information which is analysed
through organizing and coding the information into groups are called as qualitative analysis of
information. I am the Researcher and I have taken a qualitative and quantitative analysis methods
in which information has exhibited by sing diagrams, tables and graphs.
LO.3
Data Interpretation and Analysis.
Theme 1: Maximum manages are aware about the recent trends of recruitment, selection
and training of employees in the business world.
PARTICULAR FREQUENCY
Aware 11
Not Aware 5
May be 4

INTERPRETATION: The outcomes of the above primary research stated that
maximum managers of Nestle were aware about the recent trends of recruitment, selection and
training of employees in the business world as said by 11 participants. They said that, it is
important to be aware of the current trends working in MNC because its operations is on
worldwide level. Whereas, 5 were not aware about it and rest of 4 were confused.
Theme 2: Large numbers of HR managers agree that organisation is able to meet the
international requirement in terms of recruitment, selection and training of employees.
PARTICULARS FREQUENCY
Highly Agree 7
Agree 4
Highly Disagree 5
Disagree 3
Neutral 1

INTERPRETATION: The outcomes of the above primary research stated that
maximum managers of Nestle were agreed that organisation is able to meet the international
requirements as 7 were highly favouring. They gave their opinion that Nestle is world leading
food company since many years and company is maintaining many nationalities, religions,
ethical background across the world. 4 were also supporting. Whereas, there were 5 who were
against of this as they said that because of high competition company is not able to maintain its
old position.
Theme 3: Organisation promote the culture of learning.
PARTICULAR FREQUENCY
Yes 11
May be 8
No 0

INTERPRETATION: The outcomes of the above primary research stated that maximum
managers of Nestle were agreed that organisation promoted the culture of learning. They said
that Nestle emphasize on organising training to employees on regular basis so that employees
can focus on individual responsibilities, strong leadership and committed to life long learning
which creates the atmosphere of learning. On the flip side, 8 were confused and they said that
may be the culture of company is learning but they are not sure.
Theme 4: Competitive Workforces is the policy's organisation follows in terms of
recruitment, selection and training.
PARTICULAR FREQUENCY
Life long Learning 5
Competitive Workforces 10
Equal Opportunities 4

INTERPRETATION: The outcomes of the above primary research stated that maximum
managers of Nestle were agree competitive workforce is the policy of the organisation follow in
terms of recruitment, selection and training as said by 10 people. They said that HR managers
put efforts to make the workforce competitive and they used to hire talented candidate. On the
other hand, lifelong learning is the main policy as they provide raining on regular basis s and
make the employees highly qualified. HR managers also said that they focus on continuous
development and enhance the skills and knowledge. Rest of 4 Said that they used to provide
equal opportunities to all people right from hiring and selection to working in the company...
Theme 5: On-the-job Training reveals more effective result for organisational
performance.
PARTICULAR FREQUENCY
On-the-job Training 10
Off-the-job Training 4
Both 6

INTERPRETATION: The outcomes of the above primary research stated that
maximum managers of Nestle that on the job training reveals more effective results for
organisational performance as supported by 12 people. They said that on the job provides
practical experience of work and it improves the performance as well as raises the productivity.
On the other hand, off- the-job training is also supported by 4 people. They said that off-the-job
training provides reduces the cost of operation as well as it also reduces the chances of errors and
mistakes. Rest of 6 were supporting both.
Theme 6: External recruitment policy is among the best method to meet international
requirement.
PARTICULAR FREQUENCY
Yes 9
No 7
May be 3

INTERPRETATION: The outcomes of the above primary research stated that maximum
managers of Nestle that external recruitment policy are among the best method to meet
international requirement as said by 9 responders. They said that external hiring leads to acquire
talented workforce. On the flip side, there were 7 managers who said that external policy is very
costly affair for the company as it requires the cost of recruitment, orientation, training and many
others as well as it also affect the morale of existing employees. 3 respondents did not give
specific response.
Theme 7: Employee Engagement & Expert Training the best ways to bring improvement.
PARTICULAR FREQUENCY
Expert Training 7
Use of Advance technologies 4
Employee Engagement 7
Others 2

INTERPRETATION: The outcomes of the above primary research stated that maximum
managers of Nestle that employee engagement and expert training are the best way to bring
improvement. Experts training make the employees highly skilled and qualified. Employee
engagement is also very important to bring the improvement and it help workers in meeting
global standards. 4 people were in favour of using advance technology.
Theme 8: Maximum employees suggested that there is a need in change in the recruitment
process of the organization
PARTICULAR FREQUENCY
Yes 16
No 4

INTERPRETATION: Above data states that 16 employees has said to change the
recruitment process. As per their views, organisation should use ERP software for hiring people
instead of using traditional and old formate. Also, there are 4 workers who do not want to
change the way recruitment has been done as they were satisfied.
Theme 9: Current recruitment, selection and training process of the companies is negative.
PARTICULAR FREQUENCY
Positive 4
Negative
12
Neutral 6

INTERPRETATION: The outcomes of the above primary research stated that maximum
managers of Nestle that the current recruitment policy of the company is not appropriate as said
that 12 employees. They said that to beat the brand in food industry like Cadburry and other it is
important to have highly talented and efficient workforce. On the other hand, 4 were supporting
as the said current requirement, training is bringing positive result to the company.
Theme 10: The recruitment, selection and training process of the multinational companies for
meeting the international requirement.
INTERPRETATION: From the above data it has been summarized that employees think
employees want higher motivation as they said that higher motivation is the key to achieve
success and gain desire goals. There were workers want to clarify the roles as they said it is very
important to make the clearly understood the roles and responsibilities so that organisation can
gain more productive work. Rest of were agreed on that they should conduct activities and
seminars on regular basis for the development and growth of the employees.
Theme 11: Improvement in recruitment and selection process.
INTERPRETATION: From the above survey, it has been identified that maximum number
of managers were recommending to use advance technologies and software for recruiting and
selecting right person and right time. Such as social media, ERP software etc.
Recommendations
From the above research, I am the Researcher and I have identified some ways that Nestle can
adopt-
I am the Researcher and I have suggested from the above survey that HR managers
should conduct training for employees by calling experts so that workforce can become highly
competitive.

My Point of views I have also advised that HR managers should conduct activities for
employees weekly so that they get engage with the company for longer period. Employee
engagement raises the productivity and makes the employee loyal towards the company.
I am the Researcher and I have also recommended that to for reaching international
standards, it is important that employees should use advance technologies.
LO.4
Reflection
The above research study depends on the significance training, recruitment and selection
of employees in MNC so as to reach global level. I have likewise arranged points and goals of
this research as per the theme as it is the one on which whole investigation in based. On the other
side, project management plan is another significant piece of this research wherein I have
arranged every one of the elements like cost, time, resources, risk included, resources utilized to
complete the research. Then again, I have likewise the research techniques which are
additionally a standout amongst the most significant piece of the investigation. It is on the
grounds that without choosing research techniques, it is not possible to complete the research.
Data collection is a standout amongst the best experience I have picked up from this research as I
have came to know the perspectives and assessments of various individuals with respect to the
subject. Toward the end I like to conclude that the entire study has given amazing experience and
it is sure that this research will be very helpful for me.
CONCLUSION
With the assistance of the top to bottom and exhaustive research it can be summarised
that it is extremely essential and important to have a systematic and ethical method for
recruitment and selection so the best hopeful candidate is chosen that gains the competitive
advantages. With the assistance of the investigation it can that the analysed that recruitment is
the most significant for the company to be successful. This is because of the reason that with the
assistance of recruitment just the organization contracts new workers and if the recruitment
procedure of the organization is wasteful than the organization won't have great and gainful
employees inside the organization. Likewise recruitment and selection the representative isn’t
sufficient for the organization to be effective. This is because of the reason that the business
condition isn't stable and it continues changing and in view of this organization must utilize the

arrangement of giving training to the representative with the goal that they are updated to all the
new ideas in the market.

REFERENCES
Books and Journals
Deresky, H., 2017. International management: Managing across borders and cultures. Pearson
Education India. in global strategy research. Global Strategy Journal, 7(3), pp.233-240.
Kerzner, H., 2017. Project management: a systems approach to planning, scheduling, and
controlling. John Wiley & Sons.
Kumar, R., 2019. Research methodology: A step-by-step guide for beginners. Sage Publications
Limited.
Ledford, J.R. and Gast, D.L., 2018. Single case research methodology: Applications in special
education and behavioral sciences. Routledge.
Lock, D., 2018. The essentials of project management. Routledge.
Sharp, J.A., Peters, J. and Howard, K., 2017. The management of a student research project.
Routledge.
Smith, J.A. ed., 2015. Qualitative psychology: A practical guide to research methods. Sage.
Taylor, S.J., Bogdan, R. and DeVault, M., 2015. Introduction to qualitative research methods: A
guidebook and resource. John Wiley & Sons.
Turner, R., 2016. Gower handbook of project management. Routledge.

APPENDIX
Questionnaire
QUESTIONNAIRE
Name of Organisation: Nestle
Name of Responders:
Designation of Responders: Human Resource Manager
Age:
Gender:
1. Are you aware about the recent trends of recruitment, selection and training of employees in
business world?
 Aware ()
 Not Aware ()
 May be ()
2. Are you agree that your organisation is able to meet the international requirement in terms of
recruitment, selection and training of employees.
 Highly Agree ()
 Agree ()
 Highly Disagree ()
 Disagree ()
 Neutral ()
3. Did your organisation promote the culture of learning?
 Yes ()
 May be ()
 No ()

4. State the policies your organisation follows in terms of recruitment, selection and training?
 Lifelong Learning ()
 Competitive Workforces ()
 Equal Opportunities ()
5. According to what methods of training reveals more effective result for organisational
performance?
 On-the-job Training ()
 Off-the-job Training ()
 Both ()
6. Did you find external recruitment policy is among the best method to meet international
requirements?
 Yes ()
 No ()
 May be ()
7. State some improvements in recruitment, selection and training of employees?
 Expert Training ()
 Use of Advance technologies ()
 Employee Engagement ()
8. Is there a need in change in the recruitment process of the organization?
 Yes ()
 No ()
9. what is your opinion about current recruitment, selection and training process of the
companies?
 Positive ()

 negative ()
 Neutral ()
10. How to improve the recruitment, selection and training process of the multinational
companies for meeting the international requirement?
11. What will you recommend Nestle for better recruitment, selection methods?

Log Book

Performance Review
, What was the project supposed to accomplish?
The project is about the globalisation. Globalisation is the main topic of the research. The project
is about the multinational companies improve the recruitment, selection and training of their
employees to meet the international requirement. The role played by multinational companies is
very important. MNC are the key agents of the globalisation was also discuss in this project.
Research aims and Objectives.
“To identify ways a multinational companies improve the recruitment, selection and training of
their employees to meet the international requirement. A study on Nestle”.
OBJECTIVES
 To identify the recent trends of recruitment, selection and training of employees in business
world.
 To determine the ways multinational companies improve the recruitment, selection and
training of their employees to meet the international requirement.
 To determine the complications an organisation faced in recruitment, selection and training
of employees in fulfilling the international requirements.
 To provide recommendation for further improvement in the recruitment, selection and
training of employees.
Did the project succeed in its aims? How do you know? Specifically, please outline
any evaluation and assessment undertaken.
Yes. Through its deadline I came to know. The objectives of research are achieved
with the efforts made by me and I am very happy that I have successfully achieved
the desire aims and objectives. Data collection is one of the best experience I have
gained from this research as I have came to know the views and opinions of different
people regarding the topic
What things do you think worked well and why? Evaluate all aspects of the project (e.g.
initial inception, project activities and project outcomes) from a range of perspectives.
Selection of Research methodologies is done well as I have selected the most appropriate
and suitable methods based on the research. D ata collection is a standout amongst
the best experience I have picked up from this research as I have come to know the
perspectives and assessments of various individuals with respect to the subject.
What problems emerged during the project and how were they tackled? Was there timely
identification of issues and resolution during the project process?
The part of research methodologies is quite challenging and time consuming task but
I have done successfully. In addition to this, lack of interest of participants are also
one of the biggest problem I have faced as participants were not taking interest on

answering the questions.
What did you learn from undertaking the project?
Reliability and viability of data in research. Ethical consideration in research and many
research structures. I have also learned how to make the data collection process and
how to make questionnaire for this. Further, I have also learned how to prepare aims
and objectives of the organisation.
How would you rate your performance as Project Manager?
10/7.8
What strengths and weaknesses of your performance did you identify?
Strength- Communication, computer and technical skills, research skills.
Weaknesses- lack of listening skills. High level of frustration and panic situation is also
very high.
How will this inform and support your continuous professional development?
Through Email and Circular.