BSBWOR502 Project: Lead and Manage Team Effectiveness in Recruitment

This document presents a project solution for BSBWOR502, focusing on leading and managing team effectiveness within the context of recruitment at 'Australian Hardware.' The project addresses declining sales in the Wollongong store by proposing the recruitment of a new sales team. It includes a project proposal outlining objectives, key result areas, and KPIs, alongside a gap analysis/skills matrix evaluating team member skills. Performance management plans are developed for team members, detailing development methods, timelines, and costs. The project aims to enhance sales, increase customer base, and improve revenue growth, emphasizing financial and institutional sustainability. The document also includes meeting minutes and work instructions relevant to project implementation. Desklib provides access to this and other solved assignments for students.

ASSESSMENT
STUDENT DETAILS
Student Name
Student ID No.
Group No.
Date of submission
ASSESSMENT DETAILS
Unit Code BSBWOR502
Unit Name/Title Lead and manage team effectiveness
Assessment Task No Task 1
Assessment Name/Title 1. Project planning
Qualification Diploma of Management
ASSESSOR DETAILS
Assessor Name

Assessment 1 - BSBWOR502 Lead and manage team effectiveness
Table of Contents
Task 1.....................................................................................................................................................1
Project proposal....................................................................................................................................1
Gap Analysis/skills matrix......................................................................................................................2
Performance management plan............................................................................................................3
Team member 1....................................................................................................................................3
Performance management plan............................................................................................................4
Team member 2....................................................................................................................................4
References.............................................................................................................................................5
Student Name SID S Page A of I

Assessment 1 - BSBWOR502 Lead and manage team effectiveness
Task 1
Project proposal
1 Project description The project mainly focuses on the recruitment of sales team at
Wollongong store within the organization “Australian Hardware”,
which generally engages in providing proper quality of hardware,
building materials as well as garden supplies from Australia. It is
identified that the organization faces declining sales in Wollongong
store as per the current sales report and in order to resolve this
issue, the organization wants to recruit a sales team.
2 Stakeholders The stakeholders of the organization include:
 HR manger
 Interviewer
 Senior manager
 Employee
 Administrative team
3 Project Goal/objectives The main goal of the project is to recruit a sales team for the
organization “Australian Hardware” within the Wollongong store
for enhancing sales of the company.
The objectives of the project include:
 To recruit sales team within Wollongong store of Australian
Hardware
 To enhance the sales of the organization
 To increase the customer base of Australian Hardware
4 Ker result areas The key result areas of the project include:
Enhancing sales: Due to the recruitment of sales team within the
Wollongong store, the sales of the company will increase.
Increasing customer base: Due to enhancing number of sales team
within the organization the customer base also increases as the
demands as well as needs of the customers are properly handled.
Earning profit: Due to the enhancing sales, the yearly revenue of
Australia Hardware will increase.
5 Recommended method The recommended method includes:
Proper training: Proper training facility must be provided to the
newly hired sales team for the organization “Australian Hardware”
so that the organization can be able to handle the work properly
without facing any type of challenges.
Arming sales force with mobile communication: Proving mobile
communication to the sales force not only helps in updating
information immediately but also helps the managers to effectively
track the data through different sales funnels.
6 Key Performance
Indicators (KPIs)
The key performance indicator for the project mainly includes:
Cash flow forecast: It is found that with the help of cash flow
forecast the organization is able to access the sales of the
organization quite effectively. By assessing the sales, the
organization is able to the performance.
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Assessment 1 - BSBWOR502 Lead and manage team effectiveness
Enhancing sales: If the sales of the organization is enhances then it
can be analyzed that the sales team is performing well.
Revenue growth rate: By regularly calculating the revenue growth
rate, the organization is able to access whether the growth is
enhancing or decreasing.
7 Project costs It is assumed that in order to recruit the sales team, the Australian
Hardware requires budget of around $5,000.00.
8 Expected outcomes The expected outcome of the project include:
 The sales rate of the organization will enhances by 25%
 The organizational revenue will grows by 10%
9 Project sustainability The project can achieve sustainability by following strategies that
are provided below:
Financial sustainability: It generally can be achieved when it is
ensures that there is steady flow of funds generating revenue for
the organization.
Institutional sustainability: This is generally achieved by ensuring
that the organization is working properly.
10 Approved by CEO of Australian Hardware
Gap Analysis/skills matrix
Core skills and knowledge required for the project against where Jason and Mary stand
Scale of skills and knowledge
1 = Untrained/Team member has no training/ Untrained
2 = Learner/Team member cannot perform task independently/ Learner
3 = Practitioner/Team member can perform task independently with supervision
4 = Operator/Team member can perform task independently
5 = Coach/Team member can train others to perform task
Required knowledge and skills Team
Jason Mary
1
Proper knowledge in sales strategies of the organization
3 2
2
Proper knowledge in sales and marketing strategies
3 5
3
Skilled in motivating the customers to buy products
4 3
4
Skilled in analyzing the application form of the employees who appeared
5 5
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Assessment 1 - BSBWOR502 Lead and manage team effectiveness
for interview
5
Proper knowledge about the organizational goals and objectives in
context to sales
3 5
6
Skilled in proper communication
3 3
7
Questioning opponent easily
4 4
8
Skilled in making proper decisions as per the situation
3 4
Performance management plan
Team member 1
Team Member Name <Please Fill>
Team Member Position Sales person
Team Leader Name Jason
Team Leader Position Sales manager
Skills to be developed Development method Cost
(if any)
Timeframe Review Period
Start date Finish date Date
1 Communication skill Training $2000 20/3/18 24/3/18 24/3/18
2 Marketing skill Through marketing
manuals
$500 25/3/18 27/3/18 27/3/18
3 Listening skills Facing speaker regularly
during training
$00 28/3/18 1/4/18 1/4/18
4 Leadership skill Improving
communication skill
through training
$1000 2/4/18 5/4/18 5/4/18
5 Motivating skill Reading manuals $2000 6/4/18 8/4/18 8/4/18
6 Sales operational skills Training $1200 9/4/18 12/4/18 12/4/18
7 Qualification
questioning skill
Training $2000 13/4/18 15/4/18 15/4/18
8
Time management
Training $1300 16/4/18 19/4/18 19/4/18
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Assessment 1 - BSBWOR502 Lead and manage team effectiveness
skill
9 Objection handling
skills
Training $1609 20/4/18 22/4/18 22/4/18
10
Gaining commitment
skills
Training $1200 23/4/18 26/4/18 26/4/18
Team Leader
Comments
The team members can be
properly trained as well as skilled
within the timeframe.
Date
Signature
26/4/18
Team Member
Comments
They gain knowledge and can be
able to skilled in context to sales
with the help of training.
Date
Signature
26/4/18
Performance management plan
Team member 2
Team Member Name <Please Fill>
Team Member Position Sales person
Team Leader Name Jason
Team Leader Position Sales manager
Skills to be developed Development method Cost
(if any)
Timeframe Review Period
Start date Finish date Date
1 Listening skills Facing speaker regularly
during training
$00 18/3/18 21/3/18 21/3/18
2 Qualification
questioning skill
Improving
communication skill
through training
$1500 22/3/18 24/3/18 24/3/18
3 Motivating skill Facing speaker regularly
during training
$600 25/3/18 28/3/18 28/3/18
4 Motivating skill Reading manuals $1000 29/3/18 2/4/18 2/4/18
5 Sales operational skills Training $1200 5/4/18 8/4/18 8/4/18
6 Time management Training $1300 9/4/18 12/4/18 12/4/18
7 Objection handling
skills
Training $1000 14/4/18 17/4/18 17/4/18
8
Gaining commitment
skills
Training $900 18/4/18 21/4/18 21/4/18
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Assessment 1 - BSBWOR502 Lead and manage team effectiveness
9 Communication skill Training $2000 22/4/18 25/4/18 25/4/18
10 Marketing skill Through marketing
manuals
$400 26/4/18 28/4/18 28/4/18
Team Leader
Comments
The time that is assumed for
developing skill within the team
member is sufficient.
Date
Signature
28/4/18
Team Member
Comments
Proper facility of training is
provided that helps in improving
skills in context to sales.
Date
Signature
28/4/18
Student Name SID S Page 5 of 9

Assessment 1 - BSBWOR502 Lead and manage team effectiveness
References
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Teachers: A Fuzzy Analytic Hierarchy Process Approach.
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Management, 33(7), pp.1509-1522.
Ekwoaba, J.O., Ikeije, U.U. and Ufoma, N., 2015. The Impact of Recruitment and Selection Criteria on
Organizational Performance.
Joslin, R. and Müller, R., 2015. Relationships between a project management methodology and
project success in different project governance contexts. International Journal of Project
Management, 33(6), pp.1377-1392.
Rao, V.R. and Kumar, P.K., 2017. A Study on Recruitment and Selection in Higher Educational
Institutions.
Sarker, B., 2017. Evaluation of Recruitment and Selection Process of Mutual Trust Bank
Limited (Doctoral dissertation, Daffodil International University).
Student Workbook 2011, BSBWOR502B, Ensure team effectiveness, Innovations and Business
Industry Council, Australia
Fleming, Q.W. and Koppelman, J.M., 2016, December. Earned value project management. Project
Management Institute.
Svejvig, P. and Andersen, P., 2015. Rethinking project management: A structured literature review
with a critical look at the brave new world. International Journal of Project Management, 33(2),
pp.278-290.
Too, E.G. and Weaver, P., 2014. The management of project management: A conceptual framework
for project governance. International Journal of Project Management, 32(8), pp.1382-1394.
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