Red Carnation Hotels: A Report on Diversity and Inclusion Strategies

This report provides an analysis of diversity and inclusion (D&I) strategies at Red Carnation Hotels (RCH), a hotel located in London, UK. It defines diversity and inclusion as policies and strategies aimed at creating an inclusive workplace that attracts diverse talent. The report highlights the importance and benefits of D&I, including a competitive edge, higher financial performance, lower employee turnover, and adaptability. It discusses benefits such as uniforms, employee birthday celebrations, employee of the month rewards, and recreational areas, which contribute to employee engagement, recruitment of top talent, increased productivity, and motivation. Recommendations are made to enhance D&I further, promoting stronger cooperation and job satisfaction. The report concludes that recognizing diversity and inclusion is crucial for the hospitality sector, leading to more loyal and productive employees and all-inclusive services for customers. Desklib provides resources like this report to aid students in their studies.

Diversity and inclusion in red
carnation hotels (RCH)

Contents
Introduction...............................................................................................................................................3
Overview of the organization..................................................................................................................3
Explain diversity and inclusion and examine importance and benefits of the D&I at workplace............3
Effectiveness of benefits provided by RCH for increasing diversity and inclusion.................................6
Recommendations.....................................................................................................................................7
Conclusion..................................................................................................................................................7
References..................................................................................................................................................8

Introduction
In organization, diversity and inclusion defined as set of policies, mission and strategies
adopted by a firm in order to create and encourage the inclusive workplace which attract diverse
pool of the talent from different cultural background. Organization with diversity and inclusion
polices and practices are very supportive and creative of various voices, hence attracting top
talent in industry. At workplace, there are various types of the diversity. When some are visible
to the universe and other are internal. Certain can be controlled or changes and still, other
diversities remain the same (Aulivola and et. al., 2021). The organization selected in this report
is RCH Red Carnation Hotel which was incorporated in 1984. It is situated in London, UK. This
report will include concept of the diversity and inclusion, importance and benefit of the D&I,
effectiveness of diversity at workplace that attract employees and recommendations.
Overview of the organization
RCH Red Carnation Hotel is a hotel situated in UK. It I identified that respective hotel
provide various benefits to its employees in order to increase diversity and inclusion. This hotel
has around 170 rooms and 79 employees. This hotel is encouraging the diversity and inclusion
among its workers, stakeholders and senior management including members of the various
ethnic genders, groups and social classes. RCH Red Carnation Hotel is engages individual’s
different ethnic and social background, gender identities and sexual orientations in different
practices and factors of life. In addition, it also practices inclusively by facilitating equal access
to the opportunities for group of people who may be marginalized such as minority group or
women. Respective hotel is offering its workers a variety of the incentives including
complimentary meals on the shift, annual vacation, uniform sets, eye check up, bottle of the
champagne and many more so that it can encourage the diversity and inclusion at workplace.
Explain diversity and inclusion and examine importance and benefits of the D&I at workplace
The diversity and inclusion are two interconnected concept but are far from the
interchangeable. Diversity is all about representation of an entity (Cassell and Kele, 2021).
Whereas inclusion defined as how well presence, contribution and perspective of various group
of individuals are valued and integrated within environment. It is having employee that belong
from wide variety of gender, ethnic, racial and sexuality background. Once these individual at

workplace feel accepted and valued as part of organization with their background. In relation to
RCH Red Carnation Hotel, there are some importance and benefits of the diversity and inclusion
which are mentioned below:
Importance of the
 Give a better competitive edge- Organization that embrace the diversity get higher
market share along with a competitive edge within entering new markets. In relation o
RCH Red Carnation Hotel, inclusive behaviors at its workplace can unlock an innovate
potential of diverse workforce that enable respective hotel to increase their share of eth
existing markets and also open the brand new ones.
 Higher financial performance- Additionally, gaining larger market share with other
competitive edge, the diversity frequently means a higher financial performance or
efficiency, in part due to a diversity of the thoughts at workplace in company (Crehan and
et. al., 2021). In relation to RCH Red Carnation Hotel, diversity and inclusiveness
strategy improved their bottom line. It also raises company earning in UK. It is analyses
that respective hotel is more gender diverse to outperform other those which are diverse
ethnically are more likely to outperform others.
 Lower employee turnover- Recruiting, hiring and on boarding process of company take
an important amount of the funds, so when workers turnover is very high, it can have an
adverse impact on the organizational profit. In relation o RCH Red Carnation Hotel, by
emphasizing diversity and inclusion, its employees feel valued, heard and respected.
Workers who feel that their voice is heard at workplace are more likely to feel
empowered to perform their best. Employees who are able to their authentic selves on
work are more likely to fell prod for their work at workplace and empowered to work
their best.
 Signal adaptability- Greater variety of the talent, experience and background enable an
organization to have a higher flexibility in adapting to the dynamic markets (Hall and et.
al., 2021). This diversity enables a unique thinking and also improves decision making of
employees in RCH Red Carnation Hotel through deeper and comprehensive worldview.
This adaptability leader more effective planning, development and execution of the
business strategies.

Benefits of the diversity and inclusion at workplace of the chosen organization
It is analyzed that having hotel workers on the uniforms can also aid level the playing
filed for all workers, since certain employee may not be able to purchase the professional
clothing, uniform and work appropriate attire ensure equality by helping workers to feel
confident and comfortable. In addition it can reduce the cattiness about what other workers wear,
freeing up time for actual work.
 Best employee engagement- Positive work surrounding lead to a greater success, a
happier employee is more engaged and productive in relation o the RCH Red Carnation
Hotel, culture of the inclusion create a happier and relaxed work environment. Its
employees feel respected and valued, that lead a greater creativity and collaboration.
Respective hotel celebrate its employee’s birthday that make feel the employees more
valued and they thought they organization engage them in company’s activity and
decision making process. Inclusive workplace of company shows a higher level of the
engaged employees and lead directly a better job performance. Thus it boosts the
employee’s engagement.
 Recruit top talent- When unemployment is very low, recruiting talented, dedicated
employees can be a big challenges. Applicants look for more than only compensation
perks (Hideg and Krstic, 2021). RCH Red Carnation Hotel has created an inclusion
training program that teaches workers that how to create a safe space of that all
employees can fee valued and empower to bring their effective selves to work. RCH Red
Carnation Hotel offers the incredible opportunities for workers to become more involved
and earn additional income by nominating the suitable hire by conducting a referral
program. Respective hotel pay around £ 100 for those who refer applicants for different
vacant position in company.
 Increased productivity- At workplace, diversity and equality boost employee’s
productivity by encouraging better decision making (Hofhuis, 2022). In relation to RCH
Red Carnation Hotel, it rewards its employees every month based o their performance
without any discrimination including gender, culture and background. This hotel
recognizes its employees and appreciates them for their hard work.

 Motivate people- When company promotes equality and inclusivity at workplace,
workers feels more comfortable and happier in their work surrounding. In relation to
RCH Red Carnation Hotel, this company treated everyone equally and also offers
National Health Surcharge to its all employees that motivate its employees to work more
between. Respective hotel provides various benefits to their employees in order to
encourage diversity and inclusion.
Effectiveness of benefits provided by RCH for increasing diversity and inclusion
The Red carnation hotel provided the several benefits to employees in order to increases
the diversity and inclusion as different people works in hotel that belongs to different
background and culture. The red carnation hotel provided the benefit of outsources baby day care
in the believe that child care in hotel can be important for employees in maintaining their work
life balance and increases their engagement which is effective for increasing the diversity and
inclusion. For employee’s flexibility is empowered and there is increase of loyalty and
commitment (Hung and et. al., 2021). The employees in hotel get advantage of uniform that
helps them in representing self in front of others which show their confidence and morale is
boost. The uniform shows sense of belonging and equality which is effective for employees to
increase diversity and inclusion. The uniform in the hotel establishes brand identity and wear by
employees makes them feel good and core values are owned by all employees when at work. The
uniform in hotel is effective as this help customer in identifying staff when need help.
The staff birthday is benefit which is provide to employees in red carnation hotel as the
celebration of employee birthday helps in making them to feel as they are considered and
important for the organization. This helps in enhancement of employee engagement by showing
them appreciation which make feel individual rewarded & increase pf emotional commitment to
company which results in improved work motivation and dedication, positively impacting your
company’s bottom line. The turnover is reduced by providing the employee special attention on
their birthday occasion so that they can feel valued & recognized (Mor Barak, Luria. and
Brimhall, 2021). There is increase of happiness & productivity by fiving extra attention from
employer and co-workers that make feel more cared to them which leads to growth in diversity
and inclusion as staff are recognized same without considering their different background and
culture. This celebration helps employees in retaining and dedication is boosted towards the

work as recognition helps in showing employees that company is paying is attention towards
their hard work and efforts. The celebration of birthday in honor of engagement creates personal
level of appreciation for long way. In the several ways birthdays of employees can be celebrated
such as by decorating workplace, giving employee rewards, organizing team happy hour and
birthday lunch, offering gift cards.
The better reward for the employee of month is another benefit which red carnation hotel offers
to its employees. It is effective in the company for increasing the diversity and inclusion.
Employee of month is type of recognition which is provided to workers for their exceptional
performance and this is offered on monthly basis where company sets some specific standards
and award is received by best performing employee which can be in the form of prizes,
incentives, gifts (Nwokolo and et. al., 2022). The putting of names and pictures of employee in
star performers in wall of fame. The online management platform can be used for honoring the
employees. Employee of the month helps in reinforcing the company values. It shows its
effectiveness by rendering the employees’ motivation, engagement, retention, productivity etc.
The benefit of providing recreational area also shows effectiveness of increasing diversity and
inclusion as in hotel several facilities are offered which helps making sure that do not go out and
nit get bored in hotel premises for which it involves swimming pool, spa, restaurants, club
facilities and other amenities etc. the offering of such facility’s helps employees in boosting their
confidence as staff assist the clients in respect to help when they need which improves better
communication. The health benefits are provided and allow employees to de-stress leading to
positive work culture in hotel (Pal, Galinsky and Kim, 2022).
Recommendations
From the above, several benefits are provided by red carintaoon hotel to its employees so
that there can be increase of diversity and inclusion. The offering of benefit to employees in
comparison to another hotel such as taj hotel, Marriott etc. helps in retaining the employee
leading to increase in productivity and profitability because it relies on a complicated system of
numerous businesses and a broad collection of employees and clients from various backgrounds,
the hospitality sector is a particularly diverse field. The recognizing of diversity and inclusion
will aid in the development of stronger cooperation, allowing staff to communicate and

collaborate more efficiently. It will also result in higher job satisfaction, which will lower
turnover and produce more loyal and productive employees (Rathore, Mathur and Solanki,
2022). Customers will also be able to take advantage of all-inclusive services that cater to their
specific demands and needs in hotel. It is recommended to the hotel that to promote inclusive
environment there is need to educate leadership, welcoming feedbacks from employees,
establishing of clear goals and creating oversee inclusions along with celebrating difference &
diversity. The offering of several benefits by the hotel helps employee sin improving their
productivity & performance which increase their engagement, motivation (Walkowiak, 2021).
Conclusion
From the above it can be concluded that diversity and inclusion are both important for the
organization which helps in maximizing the potential of every employee and needs of customers
are understand. The diversity in workforce is reflection oaf changing world and marketplace as
diverse teams brings high value in organization. In workplace respecting of individual
differences helps in creating competitive edge for the organization and work productivity is
increased. The inclusion in workplace helps in offering everyone with equal assets of
opportunities and resources. A working culture is created and environment which helps in
recognizing, appreciation and effective use of talents, skills of every employee. In the report the
discussion is based on the diversity and inclusion in hotel which consider the concepts and
importance. The hotel offered several benefits to employee for increasing the diversity and
inclusion such as employee of the month, birthday celebration, recreational area and many more
which improves the company image and makes feel employees better.

References
Books and Journals
Aulivola, B. and et. al., 2021. Ensuring equity, diversity, and inclusion in the Society for
Vascular Surgery: A report of th
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Crehan, P. and et. al., 2021. A global examination of LGBT workplace equality indices.
In Handbook on Diversity and Inclusion Indices. Edward Elgar Publishing.
Hall, W. and et. al., 2021. Climate change: An increase in norms for inclusion predicts greater fit
and commitment for women in STEM. Group Processes & Intergroup Relations,
p.13684302211035438.e Society for Vascular Surgery Task Force on Equity, Diversity,
and Inclusion. Journal of vascular surgery, 73(3), pp.745-756.
Hideg, I. and Krstic, A., 2021. The quest for workplace gender equality in the 21st century:
Where do we stand and how can we continue to make strides?. Canadian Journal of
Behavioural Science/Revue canadienne des sciences du comportement, 53(2), p.106.
Hofhuis, J., 2022. Comparing cultural diversity perspectives among public service employees in
the Netherlands in 2008 and 2018. Equality, Diversity and Inclusion: An International
Journal.
Hung, S.W. and et. al., 2021. Inclusion in global virtual teams: Exploring non-spatial proximity
and knowledge sharing on innovation. Journal of Business Research, 128, pp.599-610.
Mor Barak, M.E., Luria, G. and Brimhall, K.C., 2021. What leaders say versus what they do:
Inclusive leadership, policy-practice decoupling, and the anomaly of climate for
inclusion. Group & Organization Management, p.10596011211005916.
Nwokolo, O.O. and et. al., 2022. Diversity and inclusion in anesthesiology. Anesthesia &
Analgesia, pp.10-1213.
Pal, I., Galinsky, E. and Kim, S., 2022. Employee health and well-being after a crisis–re-
imagining the role of workplace inclusion. Community, Work & Family, 25(1), pp.30-62.
Rathore, B., Mathur, M. and Solanki, S., 2022. An Exploratory Study on Role of Artificial
Intelligence in Overcoming Biases to Promote Diversity and Inclusion Practices. Impact of
Artificial Intelligence on Organizational Transformation, pp.147-164.
Walkowiak, E., 2021. Neurodiversity of the workforce and digital transformation: The case of
inclusion of autistic workers at the workplace. Technological Forecasting and Social
Change, 168, p.120739.