A Case Study on Development and Re-engineering of DMS - Media Stream

This document presents a case study focused on the development and re-engineering of a Document Management System (DMS) at Media Stream. The research methodology employed is detailed, outlining the research philosophy (positivism), approach (deductive), and design (conclusive). Data collection methods, including questionnaires for employees and executives, are described, emphasizing ethical considerations such as maintaining confidentiality and properly citing sources. The study also acknowledges limitations in both primary and secondary data collection, such as participant availability and reliance on previous research. The overall aim is to analyze the impact of the re-engineered business process and identify improvements over the previous system. Desklib provides access to similar case studies and solved assignments for students.

Running head: RESEARCH PROJECT
RESEARCH PROJECT
Topic: A Case Study for the Development and the Re-engineering of the Document
Management System – Media Stream
Name of the Student
Name of the University
Author Note

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Table of Contents
Chapter 3: Research Methodology.............................................................................................3
3.1 Introduction......................................................................................................................3
3.2 Method Outline................................................................................................................3
3.3 Research Philosophy........................................................................................................4
3.4 Research Approach..........................................................................................................5
3.5 Research Design...............................................................................................................5
3.6 Data Collection Process...................................................................................................6
3.7 Ethical Consideration.......................................................................................................6
3.8 Limitations of the study...................................................................................................7
References..................................................................................................................................9

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Chapter 3: Research Methodology
3.1 Introduction
Bednar and Sadok (2015), have found out that there are various research
methodologies that have taken as considerable for the undertaken study, but it is extremely
necessary that there should be an appropriate methodology that should be developed to the
study, or there would be consequences for the study as there would not be any appropriate
data collection of the entire study. According to the author Omidi and Khoshtinat (2016), the
entire content of the research methodology and the procedure would be elaborated in details
to make sure that anybody going through the entire study would find it feasible to understand
the systematic approaches that have been taken to conduct the entire process of data
collection and the analysis process that follows. The appropriate research methodology would
be followed by the elimination of all the possible forms of errors that would be speculated to
be committed by human and all the other error that can frequently arise. This is why, this
chapter would mostly focus on the aims of the research and the techniques that would be
developed to collect data from primary sources. This would find out all the hidden
information that would be emerged from the analysis of the data.
3.2 Method Outline
The analysts would find out the appropriate techniques and procedures that would be
applied for the research to find out the appropriate reasons behind the entire BPM re-
engineering and the ways by which the process has been helping the entire business process
to enhance from the previous setup (Lapouchnian, Yu and Sturm 2015). The entire analysis
would follow the theory of positivism as the identified methodology for the research for
having a full and comprehensive idea about all the information that is gathered from the old

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business process to understand its shortcomings and why does a new re-engineered process
should be welcomed in the organisation. deductive approach needs to be followed during this
theory where and analysis would be developed based on the study taken from the secondary
sources and following this would be the descriptive design of the research that would make
sure that the analyst has presented such a paper that the person going through the entire study
would extract all the hidden information that is gathered from the row data in the data
analysis process (Sungau and Ndunguru 2015). In addition to that, the primary and secondary
data would be utilised for the detailed analysis of analysing the impact of the old system in
understanding the way by which the problems can be solved by implementing the new
system. Both the secondary and primary data will be utilised in the form of a research process
through quantitative or qualitative and regression analysis.
3.3 Research Philosophy
Detailed and descriptive detailed information about the entire topic of the research
should be analysed with appropriate method that would be utilised in the research philosophy.
The author Oca et al. (2015), states that the specific topic that would be selected in this kind
of research topic to specify the research philosophy becomes a base of the entire practical
outlook for perspective of the research process. the specific theory of physiography would
assist the entire process in making easy definitions are assumptions about the undertaken
topic for a step-by-step methodological research (Oprean 2014). This is why in this particular
contacts the entire methodology that would be applied can be divided into Interpretivism,
Positivism, Realism and Pragmatism.
Positivism in this case should be selected for the conducting research because it
would be appropriate to identify all the hidden information that can be excavated out of all

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the barriers that an analyst might face while researching about the reason for business process
model re-engineering (Nicholds and Mo 2015).
3.4 Research Approach
The research approach has been applied to various researchers before and it reveals
that the entire format about evaluating the entire study regarding the research process is
defined by the research approach. Palma-Mendoza (2014), has defined the entire research
approach to be the word assumption and broad steps that should be required for the process of
data analysis, data collection and data interpretation. The authors Novikov et al. (2016), has
represented that the entire approach of a research can further be divided into three major
approaches, the Deductive Research approach, the Inductive Research approach and
Abductive Research approach.
for this particular research process however, the Deductive Approach would be
utilised for the conduction of the study. This application of the research approach would be
following the detective way, which would reveal the ways by which the research would
develop from the hypothesis for the analysis of the research objective (Fosso and Mishra
2017). the entire process would ensure that the hypothesis is authentic since it would examine
all the criteria about rejection and selection. other than that, there can be no introduction or
inclusion of a new concept of theory that would be proposed in the study, and this is why the
other research approach cannot be considered in this matter.
3.5 Research Design
According to the author Liu and Iijima (2015), the resultant of energy utilizes an
appropriate design that wood frame the following part of defining a simple framework of data
collection and data analysis. This method can be applied provided in the design process to

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have a better description and a detailed idea about the topic that has been undertaken in the
research. The appropriate design research methodology can be characterized into two
divisions. They are Conclusive Research Design and Exploratory Research Design.
For this particular case the conclusive Research design would be adopted for having
an overall conduction of the study and the application of the Conclusive Research Design
would prove in the specification of the required project. This would be used for specifying
the entire process that would be required for the data analysis and collection method (Korn
and Schmidt 2015). The application of this particular design would help in the imitation of
making an application of the generalized assumption and produce a quantitative information.
3.6 Data Collection Process
The data collection procedure would be conducted during a primary data collection
method that would help in collecting the set data through a set of questionnaires conducted
for the people within the organization. Both the set of employees and the set of executives of
the organization would be asked few questions related to the changes in the Business Process
after the new and re-engineered process has been implemented to find the difference between
the business process system before the implementation and after the implementation
(Peterson 2017). Then these collected data will be presented to the analyst and then they
would be compared to the secondary data collected via the implementation of the literature
review process at the beginning of the thesis. This is how the entire data collection process
will be commenced, followed by an analysis of the data.
3.7 Ethical Consideration
While conducting of the questionnaire process, there are various ethical
considerations that the analyst should keep in mind to make sure that the entire process is

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conducted in an absolute ethical manner with no obligations from the people involved with
the process. This is another way by which the entire literature review is conducted as well as
the data collection process (Kim 2015).
For the literature review process, it is to be kept in mind that the entire process is
dependent upon the collection of information from the secondary sources, that is, the research
papers that has already been presented in the journals as a validated research article. Ethically
conducting the research process through the literature review would mean that the entire data
should not be used directly without citing the credits for the original researcher or analyst.
This would also be followed by not plagiarising the works of the previous researchers but
using own discretion for conducting the entire literature review.
In addition to that, the entire process for the data collection through primary sources
would mean that the data that the people appearing for the questionnaires have entrusted upon
should be absolutely kept confined within the analysts and not continued to be shared further
with any sources. Along with this, their identities would also be kept confined within the
analysts and the research authorities. The entire data collection and analysis process would be
conducted through the ethical and legalized considerations.
3.8 Limitations of the study
There would be limitations in the data collection process since these would be
available for both the secondary and primary data collection methods. It can occur during the
primary data collection that the people who are appearing for the questionnaire process are
not ready to comply with all the procedures that would follow through the entire process
(McLay 2014). It may occur that they are not ready to answer all the questions within the
questionnaire and they might find it difficult to answer the questions as they would not

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understand them at the first place. They might even not be available and all these limitations
might make the data collection process much more difficult than it has been speculated.
In addition to that, the secondary data collection process might also be difficult to go
with as the entire process is based upon the collection of data as emphasized or presented by
other people who have already researched about the entire topic before. This is problematic
since this has been entirely dependent on the people who have been already done the
researches before and the entire paper is dependent on their perspective alone. This is another
limitation of the study during the data collection process.

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References
Bednar, P.M. and Sadok, M., 2015, June. Socio-Technical Toolbox for Business Systems
Analysis and Design. In STPIS@ CAiSE (pp. 20-31).
de Oca, I.M.M., Snoeck, M., Reijers, H.A. and Rodríguez-Morffi, A., 2015. A systematic
literature review of studies on business process modeling quality. Information and Software
Technology, 58, pp.187-205.
Fosso Wamba, S. and Mishra, D., 2017. Big data integration with business processes: a
literature review. Business Process Management Journal, 23(3), pp.477-492.
Kim, E.D., 2015. Overlaying business protocols with social networks.
Korn, O. and Schmidt, A., 2015. Gamification of business processes: Re-designing work in
production and service industry. Procedia Manufacturing, 3, pp.3424-3431.
Lapouchnian, A., Yu, E. and Sturm, A., 2015, May. Re-designing process architectures. In
2015 IEEE 9th International Conference on Research Challenges in Information Science
(RCIS) (pp. 13-15).
Liu, Y. and Iijima, J., 2015. Business process simulation in the context of enterprise
engineering. Journal of Simulation, 9(3), pp.206-222.
McLay, A., 2014. Re-reengineering the dream: agility as competitive adaptability.
International Journal of Agile Systems and Management, 7(2), pp.101-115.
Nicholds, B.A. and Mo, J.P., 2015. Risk assessment of business process re-engineering
projects. Open Journal of Social Sciences, 3(3), pp.30-34.

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Novikov, V.S., Pykhtin, A.I., Gureva, M.A., Sozinova, A.A. and Prokhorova, M.P., 2016.
Re-engineering as the process of business adaptations. International Journal of Economics
and Financial Issues, 6(1S), pp.126-132.
Omidi, A. and Khoshtinat, B., 2016. Factors affecting the implementation of business process
reengineering: taking into account the moderating role of organizational culture (Case Study:
Iran Air). Procedia Economics and Finance, 36, pp.425-432.
Oprean, V.B., 2014. Business (re) Engineering: management of the risk induced constraints.
Procedia-Social and Behavioral Sciences, 109, pp.815-826.
Palma-Mendoza, J.A., 2014. Analytical hierarchy process and SCOR model to support supply
chain re-design. International journal of information management, 34(5), pp.634-638.
Peterson, E., 2017. Techniques for Integrating Legal Considerations with Business Processes.
Southern Journal of Business and Ethics, 9, pp.34-55.
Sungau, J.J. and Ndunguru, P.C., 2015. Business process re-engineering: a panacea for
reducing operational cost in service organizations. Independent Journal of Management &
Production, 6(1), pp.141-168.