CHCPRP003: Formative Assessment on Professional Practice Reflection

This assignment, focused on CHCPRP003, delves into the critical aspects of professional practice reflection and improvement. It emphasizes the importance of performance evaluation, self-assessment, and feedback from supervisors, colleagues, and clients to identify training needs and skill gaps. The assignment explores self-awareness, self-management, and the development of leadership and conflict resolution skills. It also addresses the significance of networking, continuing professional development (CPD), and self-care strategies for maintaining well-being and enhancing professional performance. The assignment covers various activities including feedback mechanisms, conflict management techniques, and the importance of training and development for individual and organizational success. It highlights the need for effective communication, positive language, and the development of a self-care plan to support both physical and psychological health, promoting long-term professional sustainability and improvement.

CHCPRP003 - Reflect on
and improve own
professional practice

Formative assessment
1. Organisations have faced various implications that does not provide focus on the
implementation of performance evaluation of employees at workplace like decline in
productivity, lack of knowledge about the requirement of training and development needs of
employees. Company will not be able to analyse the strength and weaknesses of employees at
workplace (Battersby and Verdi, 2015). Performance evaluation technique helps in identifying
the training needs of employees without it, company's employees performance at workplace will
not be evaluated. Without this, company's productivity, market performance and profitability
will also decline. There are will be major decline in employees job satisfaction because they will
get any reward or recognition at workplace, moreover, labour turnover of company will increase
as due to rise in dissatisfaction of employees at workplace as they will achieve any growth and
satisfaction at workplace.
2. For the evaluation of my own skills and abilities, I will take feedback from my immediate
supervisors, colleagues, mentors and clients so that actual requirement training and needs of
improvement in knowledge and competencies have been analysed (Ruiz-López and et.al, 2015).
When I evaluate my own it is significant for me to breakdown job description in to specific
activities demonstrate the standards according to which each tasks is needed to be performed. I
will evaluate my performance of these tasks in terms of feedback and I receive my own
judgement of capabilities. I will identify the gaps between the expected, required and actual
performance. Self evaluation helps to demonstrate whether the skills presently I possess are
sufficient or there is any requirement of improvement.
3. To become self ware means the person will have an effective knowledge of his own
strengths and weaknesses. Self awareness will affect my performance and triggers my belief and
prejudices as well as cultural heritage (McCullough and et.al., 2016). By having an
understanding of my own strengths and weaknesses I will be judge all other individuals and also
able to performance all the task effectively. It provides an ability to spend working life
interacting with people in many stressful and emotionally charged situations. Through self
awareness, I will be able to explore my own emotional intelligence and work at developing areas
of weaknesses that may affect my ability to communicate effectively with clients.

Part B
2. I have an effective knowledge self management which can be considered through my
performance as an employee in community service and effective time management skills. Along
with this, I also have an effective knowledge of self management and learning skills along with
independent and self managed learning (Fullan, Rincón-Gallardo and Hargreaves, 2015). I have
developed my own personal goal related to the skills which I need to develop in order to perform
the job effectively. Analysis of own strengths and weaknesses have also provided support in the
developing self awareness. Proper and scheduling of activities and task has provided a
knowledge about the importance of time management and commitment towards the job.
Activity2
1. I want to receive specific feedback about my own technical and leadership skill at workplace
from the supervisors so that I will be able to analyse the need to improvement (Marsh, Bertrand
and Huguet, 2015).
I have two types of evidence that will supports the feedback like internal and external. Internal
evidence will include the information that is collected from organization's own use like general
administration information, day to day operation information and training assessments etc.
External evidence will include evidence for the DMI and information from tutors etc.
I will prepare to change my skills and training styles if the supervisor will provide an information
about the need of improvement.
Personnel support of supervisor and mentors is required to increase the performance and develop
skills.
I will make a action plan and segregate my work according so that my efficiencies and
performance get increased.
2. I have understood that the criticising the colleagues the performance and work performed
by colleagues is not important because it will not provide any growth and analysis of own
requirements. A specific example of a problem will also prevent the co worker from denying the
behaviour whom I will criticize. But, it will cause the colleague to become defensive and
resentful and the outcome of our won discussion will be negative. It is not considered as helpful
to provide an understanding to colleague about need of improvement in his/ her skills but creates

negative perception as it not focused on improvement (Arnold and Boggs, 2015). It is destructive
to relationship when it is based on only right way to do the things.
3. A feedback needs to be delivered to a colleague by using positive, non discriminatory
languages, consists of proper instructions, needs to be supportive and non critical sarcastic
(Knott and Scragg, 2016). All information needs to provided properly and it should be in written
form so that I will productive for person and provides him an understanding to perform the tasks
effective as per instructions. Appropriate procedures needs to be used to develop strategies and it
also required that feedback should be communicate properly and provided as soon as possible
after the event to which it relates. It should be delivered in effective way so that It will contain up
to date knowledge regarding new issues.
Activity 3
1. It is considered as important to as for feedback from the peers not just from supervisor
because it is valuable tool for personal and professional as it allows me to grow in to my own
potential (Cebrián and Junyent, 2015). It helps in getting direct personal experience of colleagues
as they have also performed the same task and also helps in getting actual analysis of skills
required to perform the task. The pitfall is following the mob mentality or peer pressure type
motivation of colleagues. Getting feedback from peers will us to know them and understand
them which will support in performing better job at work. It will also let me to understand on
which level my colleagues entrust me while they work along.
2.
 Understanding and managing own emotions so that
 Getting the feedback in written format or make personal records to make proper
understanding and used to ask questions.
 Actively listening to the feedback with proper eye contact.
 Getting used to receiving feedback in different situations.
 Considering the source of advice for analysing the importance of focusing on the
feedback.

 Development of open communication and proper eye contact to develop an effective
communication and impression on colleagues and supervisors.
 Providing proper response to feedback without being defensive so that it will be effective
and be able to develop effective relationship with the supervisors and colleagues.
Activity 4
1. Professionals create networking to form relationship with others in related field that helps
to expand effectiveness. Participating in professional network and association is
extremely helpful to obtain distinctive skills and knowledge and maintain. It is because
nurturing such relationship helps to identify new opportunities (Turner, 2016). Moreover,
it contributes towards expanding industrial knowledge through strengthening relationship
with others. It provides new insight in the relevant field, which in turn, helps in building
good reputation. By regular contacting with the other parties help to know about creative
ideas, knowledge, latest technologies, industrial development and new business practices
which creates a strong foundation for career. Moreover, experienced advices and support
is one of the important benefit that open opportunities and helps in mitigating challenges
successful for professional advancement.
2. CPD (Continuing Professional Development) resource page of Australia provides access
to AASW (Australian Association of Social workers) to maintain, strengthen and broad
their knowledge and expertise. It is extremely helpful to develop quality needed for the
professional growth and advancement (van den Bergh, Ros and Beijaard, 2015).
Professional Development Network (PDP) is another network that is designed to render
leadership opportunities and strengthen partnership with educational community to help in
developing high quality standard.
Australian College of Nursing (ACN) is a professional and educational organization
designed for nurses that develops, supports and educate nurses.
Activity 5
1. Nowadays, occurring conflicts at workplace is common therefore, it is necessary to develop
skills to manage conflict successfully. Currently, I noticed that I need to improve conflict
management skills that I decided to strengthen through case study analysis, brainstorming
sessions and others. Besides this, leading people is too challenging, therefore, leadership skills

need to be improved. It can be improved through developing critical thinking skills, motivational
skills and other. It is important to lead subordinates in extremely well manner and encourage
them to work hard and develop team working practices.
2. In order to develop both the conflict management and leadership skills, experienced advice
will be require because they have sound knowledge and enough experience in the respective field
and guide me how to lead people and resolve workplace conflicts effectively (Kennedy, 2014).
Superiors have strong knowledge and their assistance strongly contributes towards maximising
my skills and competencies. For instance in serious conflicts where both the parties do not agree
with each other, then senior members can guide us how to deal with such difficult situation.
Despite this, team contains various members having different attitude and perception. Some-
times, it may be difficult to lead some people. Experienced and senior advice can help me to lead
such people who are reluctant and do not contributes in team working practices.
3. Training and development is of huge importance that helps individual to obtain knowledge of
various things that are helpful in exercising their tasks and allotted work effectively. It
strengthens the knowledge base and competency level, which in turn, enable person to work with
greater productivity. It is not only helpful for the employee to widen their talent but also
important for the entity as organizing various training sessions help to attract and retain
extremely competent people and creates a supportive workplace (Brandenburg and McDonough,
2017). It also improves workers productivity and boost staff morale, as a result, their
productivity goes increase, which in turn, ultimately contributes towards business success.
Consequently, if an organization did not offer their workers with training session, then, they
would not be able to work effectively if they do not possess required skills and work-based
knowledge. They will not be able to meet company’s expectations. Even due to absence of
training, workers may decide to left the organization to work with other where they can get
trainings leads to bring problem of high staff turnover.
Activity 6
1. Self care is an activity that individual perform deliberately in order to take care of our
mental, emotional and physical health. Although it is the most simple concept in the theory, it is
something that the every individual often overlook. Effective self care is the key to improved
mood and reduced anxiety and also a key to a good relationship with the own self and others. It
is only about considering the own requirements, it is rather about analysing the own

requirements in order to take care of ourselves being subsequently able to take care of others as
well.
2.
Six areas that is addressed by self care plan of an individual's self care plan is mentioned above:
 Adventurous self care and well developed sense of values.
 Spiritual self care
 Physical self care.
 Mental self care to keep it from stiffening up.
 Sensory self care.
 Emotional self care.
 Self indulgence
3. In order to augment the physical and psychological self care, I will learn to identify the
activities and practices that support my own well being as a professional and help me to sustain
the positive self care in the long term period (Brandenburg and McDonough, 2017). It is also
useful for understanding the self care assessment. It also helps in develop a self care that is needs
to improve the performance and knowledge at workplace. There are several tasks I will perform
to increase the physical care that like development of regular sleep routine, aim for healthy life
style and diet, taking breaks for lunch, going for a walk at the lunch time, using the sick leave
and doing some sort of exercise after working regularly. For the improvement of the
psychological self care, I will perform activities that enables me to intellectually engage with
professional challenges like keeping a reflective journal. I will seek and engage in external
supervision or regularly consult with the more experienced colleague and also engage with the
non work hobbies. It will also start making time for relaxation and engaging with the positive
friends and family.
Activity 7
1. The main five questions on which I will consider while development and determination of
goals for professional development are as follows:
 Fulfilment: what full fills me, think about how I will define success and what does the
success means to me and how do I want look in 5 years.

 Compensation: Thinking about what will be my ideal compensation and then determining
what is realistic for my own career path in the five years (Cahnmann-Taylor and
Siegesmund, 2017).
 Strengths: What are my present strengths and where I would like them to be in my five
year plan. Also, asking others that what has supported them to develop their strengths.
 Experience: what experience is required to reach next level of own professional
development goals and plan.
 Education: Will reaching to my own five year goal require more education that what I
presently possess.
2. Specific: By end of 2018, I will successfully achieve all the skills, knowledge and abilities in
order to become a successful community social care service provider and earning 40,000 dollars
a year in grade 4 teaching jobs in Australia.
Measurable: the goal sentence above is specific as a result of determining the following visible
measures.
 Pay checks from my annual salary of 40000 dollars will deposit in to personal savings
account.
 I will work in new grade 4 jobs in teaching.
 I am living in Australia.
Achievable: I will be able to achieve the above goal through achievement of proper experience
and learning at workplace.
Realistic/ relevant: the goal which I have determined above is realistic as it achieved by some of
my seniors and through effective implementation of professional development plan I will also be
able to achieve it (American Speech-Language-Hearing Association, 2016).
Time-based: I have specified a certain time limit that I will achieve my goal at the end of year
2018 which has provided me with the necessary focus and sense of urgency to make it happen.
Activity 8
1. The research which is done by the manager and others employees of the organization and
best practice information is used to improve the services which are provided by the organization.
I also taken in to consideration in order to add new and additional things for increasing the range

of organization's services. It also used to improve the structure, functioning and abilities of
employees in organisation (Foster, 2017). Application of research and best practice informations
aids employees to apply innovation and creative practices for increasing the productivity and
achievement of objectives of organization. It is used for development of strategies to sustain in
competitive market.
2. Communities for children facilitating partnership services- It develops and facilitate a whole
of community approach to assist and strengthen local service networks that contribute to child
safety
Communities for child: It gives directly to individual services to provide early intervention and
prevention family support tailored to the needs of the local community.
Specialised services for family violence: provides integrated, long term and effective assistance
to vulnerable and disadvantage families and children.
Activity 9
1. The main purpose behind having code of ethics and professional standards is that it
provides core values related to the profession along with the behaviour that needs to be adopted
at workplace. It primarily centres that what is expected of employees at the time of engaging the
customers centric activities. Internal code of ethics addresses some obligations that employees
have to do in organization (Booth, Merga and Roni, 2016). It also used to determine the limits of
authority for the own job roles and responsibilities to care for the equipments used in carrying
out work tasks. It provides focus to employees in typical ethical code in order to maintain the
integrity in public interactions and also helps in protecting company's reputation.
2.Australian community workers which has sets out the tenor for the exemplary community work
practice benchmark for all the human service practitioners (Dikilitaş, 2015). Founder of
association which has first developed the code of ethics to guide the member of their practice.
They designed various important plans for practitioner and supervisors to work through together
making it ideal for the performance or monitoring or reviews.

Summative assessment 1
1. Business code of ethics are a kind of guidelines made by the managers, which influence the
behaviour on the part of the employees.
Code of ethics highly affects the performance of the employees in the organisation.
It agains helps the organisation to maintain a healthy and sound relationship among the
employees.
It enhances the credibility of the company, as good code of conduct builds a good image of the
firm (Patton, Parker and Tannehill, 2015).
Good brand image again leads to increase in the goodwill of the firm.
If a proper code of conduct is followed, it prevents unethical behaviour on the counter part of the
employees working in the firm.
2 Self-management is highly applicable in small business enterprises. The management team has
to make themselves responsible first. The management team can follow various steps for self
management.
 The managers should first assign tasks for themselves to be accomplished.
 The management team should manage their time effectively. They should know which
area they need to work upon and how much time should be given to a particular activity.
There should not be any type of time wastage (Altman, 2017).
 If a certain plan fails or the firm has to bear some kind of losses, the manager should not
blame others for the losses incurred, instead, they should plan other activities to
overcome those losses.
The managers expect their employees to be loyal and honest towards the organisation. Similarly,
the managers should be honest, loyal and dedicated towards the firm.
3The Five factor model of personality mentions the traits that an individual working with an
organisation must possess. These five factors are discussed in detail below:
 EXTRAVENSION
According to this model, an employee must be extraversion. This model specifies that
an individual must be able socialise. He/she should not be quiet, introvert or reserved.
 AGREEABLENESS

As per this model, the employee should be adoptable to the needs and changes of the employers
or organisation. He/she should have an acceptable nature rather than a rude or impolite nature
(Herbert, 2016).
 CONSCIENTIOUSNESS
This model of Big five theory states that the employee should be performance and task oriented.
He/she should be focused and dedicated.
 NEUROTICISM
The theory implies that the employees should have emotionally strong attitude. Hey should not
get trapped in any kind of negative emotions
 OPENNESS
The highly open individuals develop high interests, and this may help the company to achieve its
goals.
4. Professional development opportunities refers to offers high range of developmental activities
to the employees. It enhances the efficiency on the part of the employees. It can be generated
through:
 Collaborative workshops can be set up in order to develop and nail the skills of the
employees.
 The organisation should spent more of it's time and funds in developing leaders which
will generate high results to the firm in the future (Fairman and Mackenzie, 2015).
 The firm can enhance the efficiency of it's existing employees by appointing them as
monitors for the new interns.
 Online coursework can be made for the staff
 Timely incentives can be proved as a kind of motivation for the employees.
5.
 Establishment of direction: In this, I will develop and identify the directions which I need
to follow in order to achieve personal and professional development objectives.
 Identification of needs of development: In this, I have analysed that various skills which I
required to perform the task and achievement of objectives.
 Analysing the development opportunities: I will also analyse the opportunities I have to
develop as professional in communities service providers.

 Formulation of action plan: In this, I will develop an action plan that contains all the
activities which I will perform sequentially in order to achieve the objectives.
 Undertaking the development: Analysing the development and growth which I have
achieved after implementation of plan (Farrell, 2015).
 Recording the outcomes: Analysing outcome so that evaluation of success of plan can be
done.
 Review and evaluation: Effective review and evaluation of performance will be done to
analyse the need of change.
6 For the evaluation of my performance, I will take feedback from my immediate
supervisors, colleagues, mentors and clients so that actual requirement training and needs of
improvement in knowledge and competencies have been analysed. When I evaluate my own it is
significant for me to breakdown job description in to specific activities demonstrate the standards
according to which each tasks is needed to be performed. I will evaluate my performance of
these tasks in terms of feedback and I receive my own judgement of capabilities. I will identify
the gaps between the expected, required and actual performance. Self evaluation helps to
demonstrate whether the skills presently I possess are sufficient or there is any requirement of
improvement.
7. There are 10 important things which I need to consider while attaining the feedback that is
needed to be considered while providing the feedback.
 Asking questions for own self to get personal information.
 Avoiding the focus on the results of feedback and provide focus on gving recognition
towards the positive behaviour (Dip, 2014).
 Assume the positive intent.
 Addressing specific, noticeable behaviours rather than making the broad judgements.
 Acting immediately on both receiving and providing the feedback.
 Attaining the confirmation from the message I will receive from the supervisors
There are some important things which I need to consider while receiving the feedback.
 Suspension of responding defensively that might I will naturally feel.
 Say to own self about the information.
 Seeking the specific information and feedback.
 Determination of own understanding about the interaction.

8. Visual: In this style, I will be able to learn all the things and gets knowledge by analysing the
images, pictures, and spatial organization of various important elements.
Auditory: It is also important learning style in which learning is provided the personnel by using
the music, rhyme, sound, rhythm and speaking or listening to various features of performing the
task at workplace.
Reading/ Writing: It is also an important learning style which states that an individual can learn
all the things and knowledge effectively by reading and writing the material that he want to learn
(Gonzales and Lambert, 2014).
Kinaesthetic: In this style, I will be able to learn well by moving the own body and using the
hands as well as sense of touching. Writing or making diagrams are physical activities that can
be used in this category as well.
Summative assessment 2
1. In order to establish a small business enterprise in community service sector it is essential to
determine some important professional and ethical standards that organisation needs to comply
with. Working within an ethical framework requires coordination between the individual,
families, practitioner and groups in order to maximise the potential and address some social
cultural and economic problems (Black, 2016). As the relevant professional body, there are
some ethical standard have been developed to complement the code of ethics and providing a
guidance top all the community work practices and service providers. The guidelines document
involve the indicators and it is also compared with the tool of self analysis for us to work through
and analyse the gaps in skills and training requirements. The supervisor supported tool of the
analysis is also available and developed for the company and employees to work together,
making it ideal for monitoring of the performance.
The professional standards like
 application of work and following the ethical practices,\
 Provisions of providing the effective service along with the supports to the people.
 Making and development of confidentiality at the place of work.
 Following the regulatory framework in order to regulate smooth flow of work.
 Also, focusing on the diversity at workplace.
 Analysing the requirements at workplace.
 Professional development of employees.

 Professional standing.
There are some important external influences and data have been analysed which will provide an
information that I have for the employees like
Culture of organization : the overall culture of the small business in community sector will
provide information about the impact of co workers, customers and suppliers on the performance
and behaviours of employees. It also aids to manage the attitudes of management towards the
employees and growth plans. It states that a positive tone will help employees be more
productive and negative tone can lead to employee dissatisfaction, absenteeism and even theft.
Local economy: It is also important external influencer which stated that employees views
towards their job gets influenced by the state of local economy (Knott and Scragg, 2016). If the
economy of the country is blooming and has achieved a growth then the employees will be
happier the overall and their behaviour and performance mirror and if the economy's growth is
declining than the employees gets the demotivated and its leads to decline in performance and
lapses in judgement.
Reputation of company in community: It also provides information that employee's behaviour
and performance is also gets affected by their views towards the company's position in the local
community.
Competition: Increase or decrease in competition in the community service sector industry will
also provide an information about the behaviour of workers.
By providing the rigorous training to the employees and analysing there are requirements
it will able to analyse the continuous up gradation in their performance. Through evaluation of
their performance and behaviour of employees it will identify the requirement of skills, abilities
and knowledge between workers at different levels in the organization so that they will be able to
perform their job at workplace. Methods of performance appraisal is considered as important
which implies that employee's performance and needs have been evaluated by taking review of
their and getting information through various important methods like taking interview of
employees, line managers, supervisors and ground staff (Kennedy, 2014). Along with this, by
providing opportunities to participate in decision making at, I will be able to provide information
about the need of develop in their knowledge and competencies at workplace.

Employee in community service organization have been encouraged to reflect upon their
own skills and work practice by taking their interview and providing proper feedback that
contains specific instructions and task which they have to performance in order to get analysis of
self requirements and needs of development. Providing a written work plan to employee will also
provide them support in getting the job effectively accomplished. Along with this, there are
various important measures have been taken that needs to improve the skills have been required
to performance the task effectively at workplace. Encouraging the employee to conduct self
performance appraisals and taking feedback from supervisors and colleagues to identify their
learning needs.

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