This essay is a student's reflection on their learning experience in a business communication course, focusing on conflict management and interpersonal skills. The student discusses their experiences working in groups, encountering conflicts, and applying conflict resolution techniques. They emphasize the importance of teamwork, communication, and interpersonal skills in a business environment. The reflection also covers the use of verbal and nonverbal cues, feedback strategies, and cultural considerations in communication. The student concludes by highlighting the value of conflict management styles and interpersonal skills in future professional interactions, acknowledging the potential for positive outcomes from effectively managed conflicts. Desklib provides more resources for students.