Detailed Reflection Report on Hospitality Management (HOS551) Insights

This report is a comprehensive reflection on a hospitality management course, analyzing various aspects of the industry through weekly diary entries, video reviews, and personal research. The student explores the fundamentals of the resort and hotel industry, historical contexts, performance, sustainability, and the impact of gender and power dynamics. Key concepts such as authenticity, appropriation, the tourist gaze, and commodification are examined, along with research methodologies and ethical considerations. The report highlights the student's evolving understanding of hospitality, the application of learned concepts, and insights gained from the case study of the Ritz-Carlton Hotel. Furthermore, the report encompasses the student's analysis of socio-cultural and environmental impacts on tourism, research paradigms, and the Kolb's learning cycle, concluding with reflections on personal growth and future career aspirations in the hospitality sector, referencing relevant academic sources throughout.

Running head: HOTEL & HOSPITALITY MANAGEMENT
Hotel and hospitality management

HOTEL & HOSPITALITY MANAGEMENT 2
Reflection report
Review at least four class videos and provide feedback in the comment section under each
video using the marking rubric as your guide.
From class videos 1, I have developed my understanding of the fundamentals of the resort and
hotel industry. In such a way, I have learned that the development of diverse strategies related to
hospitality management investigation has led different commentators to differentiate between
emerging and traditional way. This video did not provide more depth understanding regarding
fundamental of resort and hospitality (Baum, et. al., 2016).
Throughout the class video 2, I have enhanced my learning related to the historical context of
hospitality. In this way, I have learned that there are three theoretical concepts in the context of
hospitality such as private, social and commercial. I have also observed that service provision
focusing on professionalism as well as, high standard as the main emphasis on the performance
of employees. This may foster the predictability in products and services as well as, developing
the destructive trend in the context of the hospitality industry towards its homogenization. This
video did not discuss more historical perspective about hospitality (Frent, 2016).
During the class video 3, I have developed my knowledge about the hospitality as a performance.
In this video, I have observed that values, as well as practices of hospitality everywhere, develop
the terms for maintaining the good liaisons among strangers. This video did not provide
information regarding strategies for improving the performance of hospitality (Jeou-Shyan, et.
al., 2016).
From class video 4, I have increased my understanding regarding the sustainability and
responsibility. In such a video, I have observed that economic and socio-cultural factor impacts
on tourism. I have also addressed that workforce faces issue due to several causes such as short-

HOTEL & HOSPITALITY MANAGEMENT 3
termism, misperception, and widespread employment as well as, wide-term perception of
workforces. This video did not demonstrate a large number of sustainability practices of
hospitality (Cash, 2013).
Reflect on videos and own research
From own research, I have developed my own understanding regarding power and gender in
hospitality. As well as, I have created my knowledge about the hedonic and non-hedonic
hospitality. Along with this, from videos, I have learned the same aspects. However, there was a
difference between my own research and videos. For example, the video clearly presents the
French and Raven’s five forms of power but, in my own research, I did not read about this model
(Korstanje, 2015). By the content of the subject, I have changed my own ideas regarding
authenticity and appropriation in hospitality. Before the research, and watching the video, I was
no understanding related to authenticity and appropriation in hospitality but, my own research
and video help me to understand this perspective. I would apply my learning in the hospitality
industry in terms of performing in this sector as a manager (Katan, 2012).
Weekly Diary
Week 1
Throughout this week, I have developed my understanding of the fundamentals of the resort and
hotel industry.
Week 2
During this week, I have learned about the historical context of hospitality.
Week 3
In this week, I have generated my knowledge regarding the history of hospitality, as well as,
understand the colonialization and its impact on the hospitality industry.

HOTEL & HOSPITALITY MANAGEMENT 4
Week 4
During this week, I have developed my understanding of the role of gender in the hospitality
experience, as well as, increased my knowledge related to the impact of gender on power
relationship.
Week 5
In this week, I have created my understanding of research methods for hospitality studies. This
helps to conduct the research on a particular hospitality sector.
Week 6
In this week, I have developed my knowledge about the Tourist Gaze and the ‘Other’.
Week 7
Throughout this week, I have gained my learning related to authenticity and appropriation.
Week 9
In such a week, I have developed my knowledge about the Hospitality as a Performance. As a
result, I am able to improve the performance of the company in the hospitality sector. I have also
developed my understanding of the industry of hospitality commodification throughout this
week.
Week 10
This week has created my understanding of transformation and reflection. As a result, I am able
to make a transformation in the hospitality industry in the future.
Week 11
I have enhanced my learning about the Sustainability and Responsibility throughout this year.
Final reflection

HOTEL & HOSPITALITY MANAGEMENT 5
After videos presented by my classmates and weekly reflection, I have developed my knowledge
regarding hospitality management. These weeks have improved my knowledge about the
multidisciplinary nature in the sector of hospitality studies as well as, motivate me to consider
the hospitality aspect ahead of the commercial domain. There are different factors that could be
considered by me while performing within the hotel such as cultural, political as well as,
historical aspects. These weeks were beneficial for me to make my career in hospitality sectors. I
have also created my understanding regarding the dimension of hospitality such as ghos-ti,
strangers, and ancient Greeks. This dimension would be applied by me in the hospitality sector to
effectively deal with the issues. I have also enhanced my learning that there are different barriers
faced by women in the hospitality industry such as cultural traditions, Education systems, Role
stereotyping, Workplace role models, and Workplace cultures and expectations. This learning
would be applied by me to overcome these kinds of issues in the future in the hospitality sector
(Yates, & Leggett, 2016).
Throughout the week, I have also gained my experience regarding the tourist gaze. In this way, I
have learned that expectations are developed by media and story such as movies, postcards, and
pictures. This learning would be applied by me to act as per the expectation of tourists.
Throughout own research, I have generated my knowledge that socio-cultural impact on the
tourism. From videos, I have learned that there are several socio-cultural factors that have
impacts on tourism such as a number of people in public places, the availability of public spaces,
traffic congestion, poor behavior associated to alcohol and drug consumption, and crime. When I
was working in Hotel, I faced some issues such as poor working cultural, restricted engagement
with diversity concerns, human rights abuses as well as, the dominance of small businesses.

HOTEL & HOSPITALITY MANAGEMENT 6
These learning would be focused by me in the future to become a good hotel manager (Lynch,
2011).
I have also enhanced my learning that some environmental factors have an impact on tourism.
These factors are increased disposal and waste production, pollution of water courses and
beaches, and disturbance of wildlife and local vegetation. I have also improved my knowledge
about the Kolb’s learning cycle. In this way, I have developed my knowledge that there is four
processes of Kolb's learning cycle such as concrete experience, reflective observation, abstract
conceptualization, and active experimentation. I would apply this knowledge into the future to
write a reflection in an effective manner (Katan, 2012).
Throughout the course, I have developed my understanding regarding hospitality by the case
study of the Ritz-Carlton Hotel. I have learned that this is a place in which, the highest mission
of this hotel is genuine care as well as, offering the comfort to the guest. I have also observed
that the hotel provides warm, relaxed as well as, refined ambiance to pull the attention of
customers (Cash, 2013).
I have improved my knowledge that codes of hospitality informed as well as, inspired both
theoretical and folk model of association within as well as, between nation-states. I have also
enhanced my learning that the practices and values of hospitality everywhere construct the terms
for maintaining good relations between strangers. I have also enhanced my knowledge that there
are different causes of travel such as authentic experience, cultural explorer, No-hassle traveler,
and Free spirit. Another cause of travailing that I learned is Rejuvenator, Personal history
explorer, and Virtual traveler. This learning would be applied by me in the future to effectively
work in the hospitality sector (Frent, 2016).

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I have also increased my knowledge that there are different research paradigms such as
quantitative and qualitative research. I have also learned that there are two sources of data
collection such as primary and secondary data collection. In this way, I have learned that
primary data is kind of sources that originated through places as well as, time of events being
researched. Along with this, I have observed that primary sources of data collections are survey
questionnaire and observation. I have also identified that secondary data is gathered through the
magazines, newspaper articles, and interview data. I would apply this knowledge to gather the
information about the customer towards the hotel (Cash, 2013).

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References
Baum, T., Catherine, C., Haiyan, K., Kralj, A., Mooney, S., Thị Thanh, H. N., & May Ling, S.
(2016). Sustainability and the Tourism and Hospitality Workforce: A Thematic Analysis.
Sustainability (2071-1050), 8(8), 1-21. doi:10.3390/su8080809.
Cash, J. R. (2013). Performing Hospitality in Moldova: Ambiguous, Alternative, and
Undeveloped Models of National Identity. History & Anthropology, 24(1), 56-77.
doi:10.1080/02757206.2012.759109
Frent, C. (2016). An Overview On The Negative Impacts Of Tourism. Revista De Tourism -
Studii Si Cercetari In Tourism, (22), 32-37.
Jeou-Shyan, H., Chung-Jen, W., Chih-Hsing, L., Sheng-Fang, C., & Chang-Yen, T. (2016). The
Role of Sustainable Service Innovation in Crafting the Vision of the Hospitality Industry.
Sustainability (2071-1050), 8(3), 1-18. doi:10.3390/su8030223
Katan, D. (2012). Translating the tourist gaze: from heritage and ‘culture’ to the actual
encounter. PASOS: Revista De Turismo Y Patrimonio Cultural, 10 (4), 83-95.
Korstanje, M. E. (2015). Dracula and The Rights of Hospitality: The Axis Of Evil. Corvinus
Journal Of Sociology & Social Policy, 6(1), 113. doi:10.14267/cjssp.2015.01.06
Lynch, P., Molz, J. G., McIntosh, A., Lugosi, P., & Lashley, C. (2011). Theorizing hospitality.
Hospitality & Society, 1(1), 3–24, doi: 10.1386/hosp.1.1.3_2 McNeill
Yates, J., & Leggett, T. (2016). Qualitative Research: An Introduction. Radiologic Technology,
88(2), 225-231.