MGMT90140: Management Competencies Reflection Report - University

This report is a comprehensive reflection on a student's management competencies developed throughout a course. The student identifies strengths and weaknesses in areas such as persuasive communication and conflict management, providing specific examples from coursework activities. The report critically evaluates these competencies, highlighting shortcomings and proposing self-improvement strategies. The student discusses the importance of persuasive skills, recognizing a lack of dexterity in influencing others, and suggests the use of Cialdini's weapons of influence to improve. The report also addresses conflict management skills, recognizing a tendency towards collaborative approaches and proposes strategies to improve conflict resolution capabilities. The student plans to use self-assessment tools like the Myers-Briggs Type Indicator to further develop and refine their skills, aiming to become a more competent management professional. The report concludes with a reflection on the student's journey toward self-improvement, emphasizing continuous development and the application of theoretical knowledge to practical scenarios.

Running head: REFLECTION OF COMPETENCIES
REFLECTION OF COMPETENCIES
Name of the student
Name of the university
Author Note

1REFLECTION OF COMPETENCIES
The respective paper is a reflection of my management competencies which I have
identified, realized and acknowledged during my course work duration. In the respective paper, I
have discussed about the areas of my problems in the arena of core management competencies
during the activities of my last semester, the problems and shortcomings I have faced and also
providing certain self-improvement techniques and mechanisms in order to improve my
competencies and become a capable managerial individual. In this paper, I would critically
evaluate the self-improvement and personality transformation plans which I would be taking
after evaluating my personality and competency in managerial terms.
As a management student, I had been subjected to different kinds of theories, approaches
and perspectives. Throughout the course, not only did I learn about the theories, concepts,
perspectives and dynamics of management, but have also learnt that a student of management is
expected to have certain qualities and competencies. Management skills that are essential for a
management enthusiast or a student who is pursuing management are: Technical skills,
conceptual skills, interpersonal skills and management skills apart from other tertiary skills such
as spontaneity and street-smartness. A management expert is expected to have highly optimized
skills and knowledge synergized with maximum potentiality and efficiency.
Throughout the session, I had to perform different kind of activities, such as group
discussions, demonstration of power point presentations, extempore, interviews and classroom
discussions. Throughout my sessions, in the 6th session of activities, I have come to realize that I
do not have dexterity in persuasive skills. Persuasive skill is an important skill which is needed
for interpersonal communication. Definition of persuasive skill is the communication skill that
influences the environment and the ambience and directly affects the success of the work.
Persuasive communication is any kind of message that is intended to shape, reinforce, and/or

2REFLECTION OF COMPETENCIES
change the responses (Stiff & Mongeau, 2016). Persuasive communication is important and a
necessary requisite of a management professional as through persuasive communication, a
managerial expert would be able to motivate, manipulate and influence a team or the employees
to work for the organization. In the session 6 which was an examination of persuasive
communication, I was given the task to communicate about a particular idea on sustainability in
my group in order to persuade the subordinates to work for it. However, in the session, I had
observed myself and deduced that I had been lacking in the respective field. I was not
comfortable and my lack of knowledge regarding proper verbal as well as non verbal
communication, the phases of persuasive communication such as manipulating others through
proper usage of rhetoric and dictions were lacking in me. To cope with such problem, I have to
be getting into the process of continuous self-improvement by using a perfect amalgamation of
image, logic and emotions in my speeches, be argumentative which would make me a perfect
orator and a manipulator. I can utilize Cialdini’s weapon of influence, which consists of Ethos,
Pathos and Logos in order to develop my persuasive skills to influence the people in the team or
group to work as intended (Cialdini, 2016). Ethos consists of Authority and Liking, Pathos
consists of Social proof, reciprocity and consistency and Logos consists of Scarcity that can be
amalgamated and inculcated in persuasive communication Cialdini’s weapons of influence
diagram are provided hereafter.

3REFLECTION OF COMPETENCIES
Throughout my session, in session 7, I had been subjected to conflict management cases
and situations as a part of my class activities. The situation of cultural clashes and conflict within
an organization had been reflected in the class and provided to the students in order to deal with
It and find out solutions regarding it. As a student pursuing management as profession, it was my
responsibility to ventilate the grievances of both the parties who were involved in the conflict
situation in order to negotiate with them effectively and meet the solution for the problem.
However, throughout the activity, I could observe and sense that I had less capabilities of finding
a holistic solution for the problem. Rather, I was more inclined towards collaborative approach
and change readiness, neglecting conflict resolution capabilities up to a certain extent, which is a
big fallacy in terms of management as conflict resolution capabilities assist in maintaining
efficiency in the organization. Therefore, in order to improve myself I would have to work upon
the conflict management skills such as effective interpersonal communication skills, inculcating
patience, perseverance and optimistic attitude, that would facilitate an understanding of the main
problem, facilitate better co-ordination among individuals and departments and also
strengthening intra group relationships. With the help of Black and Mouton Conflict
Management grid, which show factors such as “avoidance, accommodation, compromise,
competing and collaboration” during the process of negotiation in conflict, such ideas can be
inculcated by me in order to deal with the conflict management issues which I would be getting
along in future (Saeed et al., 2014). Blake and Mouton Conflict grid diagram has been provided
hereafter.

4REFLECTION OF COMPETENCIES
Throughout my coursework, during the classes, sessions, self assessments and group
activities, I have realized that I have certain fallacies and follies in the arena of management
competencies, such as, in the area of conflict management, I have less capabilities to deal with
the immediate problems and bringing out spontaneous solutions which can lead to
misunderstandings, miscommunication and maladministration within the organization. Secondly,
I have less competency in persuasive communication skills and therefore, is incompetent in the
field or influencing, manipulating and motivating employees to undertake actions for reaching
the long term and short term goals of the organization. Therefore, in order to cope up with such
issues, self introspection, self-observation and self-improvement are the key factors. As a
management student, I have to keep on building my capacities constantly in order to update my
skills and dexterities in the respective areas. With the help of online and offline psycho-social
personality tests and improvement programs, I would be able to begin my journey towards self
improvement, and with various intellectual as well as psycho-social exercises, I am assured that I
would be able to completely improve and enhance myself as a competent management
professional. For instance, with the help of Myers-Briggs Type indicator as a model for assessing

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workforce behavior and capabilities, I would be able to assess myself (Fretwell, Lewis &
Hannay, 2013).
The respective paper concludes to be a reflection of my management competencies which
I have identified, realized and acknowledged during my course work duration. In the respective
paper, I have discussed about the areas of my problems in the arena of core management
competencies during the activities of my last semester, the problems and shortcomings I have
faced and also providing certain self-improvement techniques and mechanisms in order to
improve my competencies and become a capable managerial individual. In this paper, I have
concluded by critically evaluating the self-improvement and personality transformation plans
which I would be taking after evaluating my personality and competency in managerial terms.

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References:
Cialdini, R. (2016). Pre-suasion: A revolutionary way to influence and persuade. Simon and
Schuster.
Fretwell, C. E., Lewis, C. C., & Hannay, M. (2013). Myers-Briggs Type Indicator, A/B
Personality Types, and Locus of Control: Where Do They Intersect?. American Journal
of Management, 13(3), 57-66.
Saeed, T., Almas, S., Anis-ul-Haq, M., & Niazi, G. S. K. (2014). Leadership styles: relationship
with conflict management styles. International Journal of Conflict Management, 25(3),
214-225.
Stiff, J. B., & Mongeau, P. A. (2016). Persuasive communication. Guilford Publications.

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Appendix
Myers Briggs personality type indicator