Reflective Account: Communication, Negotiation, and Influencing Skills

This reflective account delves into the crucial aspects of effective communication and its impact on workplace behavior. The author reflects on the importance of listening, non-verbal communication, clarity, friendliness, confidence, empathy, open-mindedness, respect, feedback, and choosing the right communication medium. Furthermore, the account examines the applicability of negotiation and influencing skills in achieving pre-determined objectives, emphasizing the elimination of unnecessary conflicts, the development of ideas, employee relations, coordination, and boosting staff satisfaction. The analysis highlights how these skills contribute to a positive and productive work environment, fostering better employee relations and the attainment of organizational goals. The account uses examples and research to highlight these points and provides a conclusion of the key takeaways.

REFLECTIVE ACCOUNT

Table of Contents
INTRODUCTION...........................................................................................................................1
LO1..................................................................................................................................................2
Learnings upon effective communication skills and their effect on workplace behaviour.........2
LO2..................................................................................................................................................5
Applicability of knowledge and understanding of effective negotiation and influencing skills
for achievement of pre determined objectives. ...........................................................................5
CONCLUSION................................................................................................................................6
REFERENCE ..................................................................................................................................6

INTRODUCTION
Reflective account is an essay where writer identify his experiences in daily activities.
Further, after evaluation is done he focuses on presenting them to the audiences along with
development and growth he possessed after the learnings. The study from point of view of
speaker shares information directly or indirectly. The refection will cover study upon effective
and efficient communication skills along with their effect on individual behaviour. Further it will
address knowledge and understanding for negotiating effectively along with influential of skills
to achieve pre determined goals.
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LO1
Learnings upon effective communication skills and their effect on workplace behaviour.
I have learned that effective communication skills in workplace is back bone of any
industry for their working conditions. Employees in organization must be aware about how to
effectively convey and receive their message and other important details to their employees and
even among several colleges. The practices will lead to impress the boss along with manage
effective work practices and satisfy the client for personal and organizational growth as well.
These practices involve -
Listening
As per my knowledge developing of effective listening skills will lead to good and
meaningful communication, as not a single individual is interested to communicate with the
person who does not case about another person's point of view. The type must be polished by
taking time of listen what other individual is looking to convey.
The practice will lead to better and good understanding of what an individual is trying to
say to another person or even a group and further will definitely lead to effective practices of
communication. The practice also let an individual feel that he is valued among their people and
boost their performances alongside for development of effective work conditions (Radošević,
Blažeka Kokorić and Laklija, 2019).
Non Verbal communication
I have developed my knowledge that non verbal communication practices involve eye
contact, body language, gesture and tone of voice will justify the message an individual is trying
to convey like eye contact during any conversation is too important as it state to the speaker that
listener is interested in their thoughts and will not make them un comfortable.
Paying attention on non verbal signals of other people will lead to justify the feelings of
individual by that to must be done in effective manner that will not make the speaker
uncomfortable and I have learned that if an individual is avoiding eye contact or is un
comfortable he might be hiding the truth or is in intention of hiding things from his colleges and
people working with them (Perreira and Berta, 2016).
Concision and clarity
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As per my learnings effective verbal communication is talking less and conveying of
important message directly. The practices will lead to elimination of un necessary talks and
further will not distract the speaker from important information or message.
The type of practice will also cover the fact that it will help listener to remember the
message for long time as it was clear enough and conveyed efficiently further leading to unclear
or un justifies message along side (Stadler, Selenko and Patterson, 2019).
Friendliness
I have developed my learning as open and honest communication happen from base that
two or more people develop friendly environment among them as being nice and polite is
effective communication practice in workplace (Stone and et.al., 2019).
By showing gratitude and concern in someone will help develop good friendship such as
asking them about their day, helping them in their daily activity will ultimately develop effective
and good communication practice will ensure effectiveness in workplace and boost employee's
morale.
Confidence
I have learned that confidence is the root cause of effective communication practices for
interacting with others. As confidence state that one belies in their co worker by making firm eye
contact in friendly mode. Communication practices must focus on not sounding rude or even
aggressive and arrogant (Yue, Wang and Groth, 2016).
One must ensure that he is always listening and empathising when someone is saying
something to them to learn the purpose of communication and give his suggestions or
recommendations.
Empathy
I have developed my learning as when an individual state his attention on someone
consents and listen to them along with effectively understanding their case and situation help in
development of effective communication practices in workplace and help control effective work
environment in the organization.
The practice will lead to elimination of mis interruption and develop practices of
effective communication between two or more resulting in effective communication practices
(Chen and Mykletun, 2015).
Open minded
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As per my learning to be in conversation with an individual who is open minded and
flexible to ensure individual understand another persons concerns and point of view rather than
simplifying conveying their message.
Honest and productive communication will lead to effective communication practice in
the organization along with developing a very cool environment for effectively working where
employees does not feel shy or un comfortable expressing their ideas, view point and opinion
(Perreira and Berta, 2016).
Respect
I have developed my learning as people will involve in more effective communication
practices ensuring other people will respect their idea and thoughts.
Several involvements of actions such as using individual's name, making effective and
gentle eye contact will lead to making the convener feel valued and motivated. Whereas
conversation on phones must lead to avoidance of disturbances to focus on the message
(Radošević, Blažeka Kokorić and Laklija, 2019).
Feedback
As per my learnings being able to receive feedback in the most important communication
practice. Managers along with supervisors need to ensure they provide employees with
constructive practices of feedback through various mediums such as phone calls, e mails or even
by weekly status update practices.
Further the feedback must be encouraged and accepted from others so that it clarifies
questions and lot of issues to implement on this feedback as well. Also, this factor promote ideas
from people around side for effective workplace practices (Stadler, Selenko and Patterson,
2019).
Opting right medium
I have developed my learning as the most important and necessary communication
practice for any individual or firm is to know what form of communication is to be happen along
with consideration of perform which whom conversation is being made (Stone and et.al., 2019).
Such as to convey with a engaged person one must leave message through voice mail or
text message so they can attain right message at the time when the reviver receives the message
send by the sender or convener. Right medium for conveying right message is most effective
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means of communication like formal message of work are not promoted by medium such as
social media and text messages respectively.
LO2
Applicability of knowledge and understanding of effective negotiation and influencing skills for
achievement of pre determined objectives.
I have developed by understanding upon efficiency of effective negotiation and
influencing skills for attainment of ultimate objective.
Eliminate un necessary conflicts
I have developed my learnings upon importance of negotiation helps in elimination of
confusion between groups along with the fact that they focus on establishing medium where two
or more parties focus on meeting in between for the purpose of collective bargaining for
company's procedures (Yue, Wang and Groth, 2016).
As understanding between two and their effective negotiation practice will help
attainment of desired objectives and develop healthy environment for effective working
conditions where employees help each other and focus that their colleges also perform task in
effective way so they aim for attainment of organizational activates and develop practices of self
motivation as well.
Help development of ideas
As per my learnings effectiveness of negotiation practice along with influential skills will
lead to generation and development of idea from across the entire team of the organization which
will further result in enormous plans and alternative for betterment or controlling of any activity
which directly aims on achievement of organization's pre determined objectives.
Better attainment of organization goals are results for effective influencing and
negotiation of parties involved for better development of idea and help in attainment of
organizational objectives through collective bargaining (Chen and Mykletun, 2015).
Employee relation
I have developed my learnings on the applicability of influential skills in organization
will lead to practices of employee relation maintaining employer employee and employee-
employee relations in the organization.
The applicability of such practice in the organization will lead to practices that will
promote collective bargaining in various field resulting in effective attainment of goals. Along
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with maintaining of effective relation between employees endure better work conditions and
effective work practices where employees are efficiently motivated to perform their tasks and
ensure their contribution is fruitful to the organizations and it's implications (Perreira and Berta,
2016).
Co ordination
As per my learnings better negotiation practices along with skills along with effective
influential skills will promote co ordination among effective staff of organization that will lead to
matching of common opinion at times and eliminate dis satisfaction leading to effective
management practices that directly aim on achievement of goals desired in the first place also
this activity eliminate wastage of time and un necessary wastage of resources reflecting increase
cost of operational activities for any organization.
The skills will lead to development of formal as well as informal relation between
employees where they tend to be friends with each other and work in effective organizational
environment (Radošević, Blažeka Kokorić and Laklija, 2019).
Boost staff satisfaction
I have developed my learnings as practices of effective negotiation and influencing skills
will lead to practices were satisfaction level of staff hikes to a stage that employees are self
motivated and satisfied from their working conditions. The effect of negotiation practices will
eliminate strikes, lock out and many other same type of practices that result in occurrence of un
effective practices which directly aim on boosting of staff satisfaction and further result in
employee satisfaction as well that will result in effectively performance of organizational task
aiming for achievement of organizational goals (Stadler, Selenko and Patterson, 2019).
CONCLUSION
The above study concluded several effective communication for developing workforce
behaviour such as listening properly, developing effective workforce behaviour, effectiveness,
open minded, friendly environment and empath lead to effective practices for development of
work force behaviour. Further the report addressed impact of effective negotiation and influential
skills for attainment of pre determined objectives as eliminating un necessary conflicts, help
development of ideas along with effective employee relation for better and efficient co
ordination in working conditions boosting staff satisfaction on the other side for the attainment of
desired organizational goals and practices as well.
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REFERENCE
Books and Journals
Perreira, T.A. and Berta, W., 2016. The object of your affection: how commitment, leadership
and justice influence workplace behaviours in health care. Journal of nursing management.
24(2). pp.E146-E154.
Radošević, Ž., Blažeka Kokorić, S. and Laklija, M., 2019. Factor structure and psychometric
characteristics of the questionnaire" Coping with negative workplace behaviours" on a
sample of police officers. Hrvatska revija za rehabilitacijska istraživanja. 55(1). pp.13-25.
Stadler, T., Selenko, E. and Patterson, M., 2019, July. Fitting in or standing out? How optimal
distinctiveness affects workplace behaviours. In Academy of Management Proceedings
(Vol. 2019, No. 1, p. 12899). Briarcliff Manor, NY 10510: Academy of Management.
Stone, R.P. and et.al., 2019. Person–environment fit at work: Relationships with workplace
behaviours. Australian Journal of Career Development. 28(3). pp.234-244.
Yue, Y., Wang, K.L. and Groth, M., 2016. The impact of surface acting on coworker-directed
voluntary workplace behaviours. European Journal of Work and Organizational
Psychology. 25(3). pp.447-458.
Chen, S.P. and Mykletun, R.J., 2015. Beyond post-downsizing organisational injustice and
counterproductive work behaviours: Antecedents and consequences of learnt helplessness.
International Journal of Business and Management. 10(6). p.1.
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