Reflective Report on Communication Skills and Performance Improvement

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Effective Communication & Improving
Performance & how this influenced my
performance, behaviour & experience
(Reflective piece)
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Table of Contents
INTRODUCTION........................................................................................................................3
BODY.................................................................................................................................... 4
CONCLUSION............................................................................................................................6
REFERENCES............................................................................................................................. 7
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INTRODUCTION
This is a reflective report that is prepared with the purpose of improving communication
skills. In this reflective piece, I will be sharing my experience about the impact on my
performance, experience and behaviour. I will be using the Discroll's Model of reflection and
that will help in sharing my experience at the university, there presented the process and
the effective communication that helped me in improving my overall communication
performance. I will be discussing the detailed explanation of how I improved my
communication and what all happened while I was not able to communicate at the event.
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BODY
A DESCRIPTION OF THE EVENT
The purpose is to communicate or discuss the explanation of the event that helped in
improving my performance because of effective communication. There was a presentation
at the university that I had to present in front of a large group of people and I had to present
a literature piece, where my performance was very poor. During the event, I see that
everyone was listening to me carefully while I was not able to speak and present my work
properly. During the event, I reacted in a very nervous mode; I was still and not able to think
about anything. I felt like I was not able to do anything and while I was speaking, I stooped
my presentation in between many times and looked around that somebody would help me.
Some of the people who were involved in the event were also feeling the same as it is not
an easy task to present or communicate in front of so many people, they all also felt very
nervous and ashamed that they are not able to communicate effectively. While some of
them were very confident and were laughing at my performance, they all were making fun
of me and they were also cracking poor jokes that gave me the worst feeling of the event.
As a result, after all the situations happened I felt so bad about my performance and people
were looking at me, laughing at me because I was not able to explain. After the bad
experience, I decided to take some major steps that would help in improving my
performance and communication skills.
ANALYSIS OF THE EVENT
At the time of the event, I felt very nervous and my mind was full of mixed feelings. The
other people all who were involved in it did not have any different feeling from mine, they
all were also feeling nervous and same but few of them were very confident and they were
looking at us as if we do not know anything. My present feelings are very different from all
the feelings I had at the time of the event. Now I feel like I have to make improvements and
I am feeling positive after the event because at least that event made me realize about my
mistakes and what all drawbacks I have in me. I feel a little bit troubled about how I will
improve my performance and how I will move forward to bringing changes in me. The
effects of my performance after the event are that I am more positive now, I am trying my
best and working towards improvements. The event that happened has brought many
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positive effects such as, I am optimistic towards bringing change in me. After taking a more
measured look into the event that had happened, I have experienced my behaviour because
I think about anything for a long period of time and I get influenced very quickly by
whatever happens around me. I feel very nervous and I am not confident in what I do and
in short, my behaviour is very different from what I experienced in others. The observations
from the event that are helping me to improve the way I performed at the event are that
there were many people who were acting very positively and they do not have any fear
while presenting their things and the audience appreciated them a lot. This is the one thing
that is helping me because I realised that there is nothing like fear if you know the things
correctly speak it out with confidence.
Proposed actions following the event
The implications for others and from the event that I analysed are that, when a person
thorough knowledge of what they are going to do, they never face difficulty in their task. So
a person must have the knowledge and must be confident that what they do this will help in
performing at a greater level at every stage of life. If in case I choose to do nothing, then I
could have never improved my performance and I would never be able to learn new skills
and learning. If I were to face a similar situation I will get information from my past
experiences, learning and from all the observations that I noticed during the event. I do not
need any help in assisting me in the activity of making my decisions into action because I
think self-assessment and self-learning is the best learning. The aspects that should be
addressed first are that I have to focus on improving my performance and I have to learn the
rules that stop thinking, what others will think of you'. This is the best way to improve my
performance. Many times I hesitated during the event because of overthinking and I had to
stop that and that needs to be addressed. I will analyse changes in my clinical practice by
observing changes in behaviour, that whether still is feel nervous while talking or saying
something in front of others or not? Am I still overthink on the little matters or not? The
main learning that I get from reflecting on my practice is that self-confidence and self-
learning is the best way to bring changes and make improvements in oneself.
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CONCLUSION
Thus this is to be concluded from the above report that, I have successfully presented the
reflective report with the help of the Driscoll’s model of reflection. From the reflection, I
feel so good, very optimistic and this is because I have made changes in my behaviour, my
performance has improved and I have learned many things from my experience. These
learning and observations that I got from that event will help me in my present situations
and also in future to improve and perform better.
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REFERENCES
Driscoll J. (1994). Reflective Practice for Practise. Senior Nurse. Vol.13 Jan/Feb. 47-50
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