BUSN304 Reflective Essay: Conflict Management and Self-Awareness

This reflective essay, written for the BUSN304 course, explores the student's self-awareness and conflict management skills through the lens of various personality assessment tools. The essay analyzes the Myers-Briggs Type Indicator (MBTI), DISC model, Johari Window, and Transactional Analysis to understand their impact on conflict and communication. The student reflects on their own personality traits, identifying strengths and areas for improvement in team dynamics and decision-making. The essay includes a plan for personal development in conflict situations, demonstrating an understanding of how these tools can be applied to improve communication, build stronger teams, and resolve conflicts more effectively. The student aims to become more assertive and less critical while managing their emotions in conflict scenarios. This essay provides insights into the student's self-assessment and their commitment to enhancing their leadership abilities within a diverse environment.

Running head: REFLECTION SHEET
REFLECTION SHEET
Name of the student:
Name of the University:
Author's Note:

1REFLECTION SHEET
Model MBTI
From the MBTI model or Myers-Briggs personality test I have understood that it is an
introspective self-report test which indicates various types of psychological preferences in the
understanding of the individuals and perceptions to see the world around them. Based on these
they respond and behave. There are four sets of psychological scales that captures the key points
of the personality. These are extroversion and introversion, sensing and intuition, thinking and
feeling and finally the judging and perception scale. This model effects on mitigating conflicts
by helping me to differentiate people based on their personality and identify different method to
solve the problem.
I learnt about myself that I possess such a personality which can help me to identify the
methods which I shall apply to manage my team members and communicate my thoughts to
them to get a positive response in the team.
I need to open up more and be more expressive through my communication skill.
Moreover, I need to make decision more responsibly rather than rushing to make decision.
Model DISC
I have understood the factors like dominance, influence, steadiness and conscientious to
understand normal human behaviors and perspectives. This model refers to the behaviors as well
as perspectives derived from the individual’s normal and healthy psychology. This model has
helped me to understand my own perspectives and behaviors. Based on this understanding I
understood the reasons of the conflicts among the team members and motivate them quite easily.

2REFLECTION SHEET
DISC tool has helped me to understand the influencing factor present in me. I am a sturdy
person to stay consistent in my behavior which helped me to utilize the strength of the team
members and manage these differences based on the diversity of culture.
In this regard I have understood that I have to reduce the dominance factor in me which
has created problems in past and made me appear dominating over other’s ideas.
Model Johari Window
I have understood that this tool helps the people understand their relationship better with
themselves and others. This technique is used mainly in the self-help groups or corporate settings
like heuristic exercise. There are four cells of Johari Window which include Façade or hidden,
open or area, bind spot and unknown. In mitigating conflict, I needed to understand my own
personality both open as well as hidden. This showed the reason of conflict among the team
members based on which I had to strategize and solve all the issues.
Through this window I have pointed out that I have several open as well as hidden
qualities like complexity, responsive, confident, bold, empathetic, and dependable.
I intend to reduce the qualities like self-consciousness and tense nature. This have
affected my confidence and manipulated decision making process.
Transactional Analysis
Transactional Analysis is one of the most potent techniques to determine the ego state of
the individuals base on which the conflicts in the team can be mitigated. This has three facts like
Parent or exteropsyche, Adult or neopsyche and Child or archaeopsyche. The parent state or the
taught state, an adult state or the thought state and the child state or the felt state differentiate the

3REFLECTION SHEET
personality of the people based on their psychology. This has haled me to understand behavior
among the team members as they demanded to avoid conflicts regarding any cross-cultural issue.
Through this model, I have understood that I am currently in the child state which
compels me to feel more about many things and try to find the solution though feeling the
problems more sympathetically.
I want to change my child state to adult state so that I can make decision more effectively
so that any type of miscommunication or conflict do not arise in the team.
I statement
Through proper understanding of these personality tools like Johari window, MBTI, TA and
DISC, I have gained knowledge about the personality and behavioral aspects of the team
members which have helped me in the process of team building and maintaining the team
efficiently.
I will be assertive always if I have proper knowledge about the expectations and attitudes of my
team members. These tools will help me to understand the subtle issues in the minds of the
people and prevent the little most problems from being originated.
Through these tools I have understood various aspects of my own personality and
identified the methods how to manage myself at the time of any problem. Proper knowledge of
my own self will help me in realizing other’s personality based on which I will be able to utilize
the strength of the team members in future.
I want to reduce the sympathetic factor in me and try to manage others’ thoughts not to
affect my own ideas and thoughts. I shall reduce my criticality and judgmental ideas and think
the matters simply.

4REFLECTION SHEET
General Plan for Development of Self in Conflict Situation
Action Result
For developing self in the conflict situation, I
shall first identify the reason of the conflict.
This will help me to enhance my knowledge
about the general causes of conflicts in the
business organizations.
I shall be identifying the personalities of the
members through the behaviors and
communication.
I shall understand what the expectations are
among the members
I shall develop the understanding how this
conflict can be mitigated.
This will end the problems and the members
will understand the importance of
collaboration in successful achievement of
projects.