Tesco HR Management: Reflective Essay on Work Experience Role

This essay provides a reflective account of work experience as an HR manager at Tesco, detailing the roles, tasks, and challenges encountered. It explores the responsibilities of recruiting, training, performance management, and policy creation. The essay analyzes difficulties such as managing diverse employee perspectives and retaining staff, and discusses solutions implemented, including team formation and improved communication. Furthermore, it applies organizational behavior theories such as Henri Fayol's functions of management, theories of empowerment, and Barker's notion of control through teamwork to analyze the work role and strategies for overcoming obstacles, emphasizing the importance of employee motivation, skills development, and a positive working environment. The student document is available on Desklib, a platform offering study tools and resources.

Reflective Work Experience

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Description of work role and tasks..............................................................................................3
Analysis of work role and tasks from theory...............................................................................5
CONCLUSION................................................................................................................................8
REFERNCES...................................................................................................................................9

INTRODUCTION
Organisational behaviour refers to the study of individual performance and activity at the
workplace. It is essential to identify how individual employee is working in the organisation and
interacting with other employees. this investigates peoples emotion and behaviour, performance
in a team, system and structure of organisation. Advantages of organizational behavior are, better
customer service, cooperative team work, creativity and innovation, effective leadership, job
performance. Organizational behavior helps in improving performance of company and
productivity of employees is increased (Abolade, 2018). This helps in ethical behavior among
staff and management. It is essential to provide good working environment to employees so that
they can work effectively and efficiently.
Tesco is a public limited company which was founded in the year 1919 by Jack Cohen. Its
headquarter is situated in Welwyn Garden City, The Hertfordshire, England, UK. The company
is providing good quality products to customers and earning profit. They are satisfying need of
customers and providing services all over the world. The essay examines, role played by me in
the organization i..e, HR manager, skills and knowledge required to work efficiently. There were
some difficulties and find ways to overcome them. Theories such as, Henri Fayol functions of
management, Theory of empowerment and Barker's notion of control through team work. The
causes of difficulties is discussed. Changes which were implemented to help to overcome
difficulties.
MAIN BODY
Description of work role and tasks
Task and skills
HR manager plays a crucial role in an organization because they are responsible for handling all
the activities and managing work. Human resource manager is responsible for recruiting and
selecting employees for the company who can work efficiently, training and development
programs are organized, performance management, employee relations, making rules and
regulations which is to be followed by everyone (Arieli, Sagiv, and Roccas, 2020). I am working
in the Tesco company as an HR manager and handling all the activities within the organization. I
am recruiting and selecting candidates who are eligible and have necessary skills to complete
work. I organized training sessions for new joiners and development programs for employees
who need to improve their performance. I am measuring performance of employees by setting

targets. Evaluation is done to identify in which area development is required so that employees
can work efficiently and complete work on time.
I am responsible for making rules and regulations, policies and procedures so that employees can
focus on their work. It is important to divide work among members as per their specialization so
that they can complete work within the given time period. There are some skills which an HR
manager should have so that goals and objectives can be achieved. Essential skills are, good
communication, discretion and ethics, analytics, problem solving skill, flexibility, patience,
negotiation. I am having good communication skill which helps me in influencing other people
and motivating them to work efficiently. I am managing all the activities and make a structure in
which roles and responsibilities of every person is mentioned. This helps in avoiding confusion
misunderstanding among members and work can be done efficiently. I am having problem
solving skill and this is beneficial for me as I am able to solve problems between employees. I
try to solve problems and find creative solution so that goals and objectives of firm can be
accomplished. Tesco is one of the fastest growing firm and it is my responsibility to make good
plans so that targets can be achieved and more profit can be earned.
I am having good decision taking skill which helps me in taking correct decision which is
beneficial for growth and development of organization. It is essential to take right decision so
that profit can be earned by firm. I am measuring performance of employees and giving them
rewards as per their performance. This helps in motivating employees and boosting their
confidence to work efficiently (Odor, 2018). I am dividing work among members and setting
goals for them so that they can work efficiently and targets can be accomplished. It is essential to
make plans after analyzing market situation because it helps in achieving targets. Market analysis
is important because it helps in identifying factors that can affect performance of organization.
So, I am conducting market analysis so that strengths and weakness, opportunity and threat can
be identified and it helps in making better plans to earn profit.
Difficulties face and ways to overcome them
There are some difficulties which I faced while working in the company as people are recruited
from different places and their culture and way of working is different. It was difficult for me to
manage them because all employees are having different perspective and this creates confusion
among employees. This difficulty was faced by me and to overcome this problem I divide work
among members and make teams. Leader was made who is responsible for giving directions and

guidance to employees (Ozmen, 2018). This helps in completing work on time and better
products can be provided to people. Providing training to employees is difficult for manager
because all the people are having different way of learning and if employees did not understand
how to work then they are not able to complete work on time. So, managers should identify ways
by which training can be provided to employees and it is easy for all to understand. It is essential
to focus on achieving goals and objectives of organization. Another difficulty which I faced is to
retain employees and to motivate them. Nowadays, to increase sales of firm, it is essential to
retain efficient employees and motivate them by giving benefits or rewards. It is important to
satisfy need of employees to retain them. An employee is having many needs and manager are
responsible for satisfying their need so that they can work efficiently.
Providing good working environment to employees is another issue which is faced by me as
employees want all the facilities and clean premises. It is not possible to satisfy all the need of
employees but safe and healthy working environment is provided so that members can work
efficiently and focus on achieving goals and objectives of firm. It is essential to make plans
properly so that there will be no issue and all members can work effectively and efficiently. To
overcome issue, I make rules and regulations as per need of people (Sanders, Snijders and
Hallsworth, 2018). Safe and healthy working environment is provided to employees so that they
can work efficiently and goals and objectives can be accomplished.
Analysis of work role and tasks from theory
HR manager plays a crucial role in an organization because they are managing all the activities
and providing good working environment to employees so that goals and objectives can be
accomplished.
Henri Fayol five functions of management
Henri Fayol five functions of management refers to planning, organizing, command,
coordination and control. According to Henri Fayol there are five functions which help in
managing all the activities in an organization and targets of firm can be accomplished. Tesco is
one of the fastest growing company and providing good quality products to customers. With the
help of these functions of management better plans can be made (Swanson and Niehoff, 2017).
These functions are planning, organizing, command, coordination and control. Human resource
manager is responsible for handling all the activities and they can apply these function so that
targets can be achieved and there will be no issue while working in the company. The first

function is planning it means managers should make proper plans after analyzing market
situation. Planning is the first function and it is very important because if planning is not done
properly then goals and objectives are not achieved.
It is essential to make plans which is beneficial for growth and development of company. After
making plans another function is to organize all the activities. Manager is responsible for
organizing activities and dividing work among members as per plans so that work can be
completed on time and it helps in achieving targets (Taştan and Davoudi, 2017). It is essential to
focus on need of employees and manage work properly so that there will be no issue and task can
be finished on time. It is important to organize and manage work effectively so profit can be
earned and employees can work according to the instructions given.
After organizing all the activities another function is to command or give directions to employees
so that they can work effectively and efficiently. It is essential to make structure in which roles
and responsibilities of every person is clearly defined and targets can be accomplished. Another
function is coordination means there should be proper communication and coordination among
employees so that work can be completed on time (Wood and et.al., 2019). Last function is to
control all the activities and manage work. Manager should ensure that all employees are
working as per instruction given and plans are implemented properly. I face some difficulties in
managing work because employees are not able to understand what work they have to do. So,
with the help of management function I manage work and complete work on time.
Theories of empowerment
Theory of empowerment means theory or principles which is used by organization to motivate
employees and to boost their confidence. For achieving goals and objectives of company it is
essential to focus on need of employees and guide them so that work can be completed on time.
It is the responsibility of manager of Tesco company to make plans and strategies so that need of
employees can be satisfied and they can work efficiently. Theory of empowerment helps in
encouraging people to gain the skills and knowledge which allow them to face challenges and
make better plans so that targets can be accomplished (Wesselink, Blok and Ringersma, 2017). It
is essential to apply theory of empowerment so that better ideas can be generated and it helps in
achieving goals and objectives of company. It was difficult for me to motivate employees
because they are having many needs and it is not easy to satisfy their needs. Theory of
empowerment helps in increasing productivity of company and overall efficiency of firm can be

increased. It is important to boost confidence and morale of employees so that goals and
objectives of Tesco company can be accomplished and profit can be generated. Empowering
employees encourages members to learn new things and develop skills which help them in facing
challenges and solution can be found. When employees learn new things then they develop
confidence and work effectively to achieve targets.
Managers are motivating employees and providing them guidance to complete task on time and
to reduce chances of mistake. Theory of empowerment helps in increasing morale of workers,
productivity and quality which is beneficial for achieving goals and objectives. To achieve
targets it is essential to motivate employees. I apply this theory and boost morale of employees
so that they can work efficiently and focus on achieving goals and objectives of firm. With the
help of theory of empowerment, I encourage staff members to gain skills and enhance their
knowledge by learning new things (Wong and Wong, 2017). This is helpful for them as they can
face challenges and find creative solution of problem. Empowerment helps in increasing
productivity and efficiency of firm and profit can be earned. For success of company, it is
essential to motivate employees and proper instructions should be given so that there will be no
issue and goals can be accomplished.
Barker’s notion of control through teamwork
Teamwork plays a crucial role in an organization because it helps in dividing work among
members so that goals can be achieved. When there is work load then manager divide among
members and make teams so that work can be completed on time and it helps in earning more
profit. Barker’s notion of control through teamwork means to control all the activity properly and
targets can be accomplished (Connolly and et.al., 2017). For success of organization, it is
essential to divide work among members and discuss team goals. Teams are made and leader is
made who is providing guidance or directions to focus on work and complete work efficiently.
According to Barker’s notion of control, activities can be managed or controlled with the help of
team work because when all the members are working properly and helping each other than
work can be completed on time.
Teamwork is beneficial for organization because it helps in dividing work and develop skills of
employees. Working in a team generate great ideas and diverse perspectives which is beneficial
for growth and development of firm. Team work shares work load and task is completed on time.
Managers are giving work in teams or groups so that better ideas can be generated and it helps in

accomplishing goals and objectives of firm. When all the employees are working together then it
helps in increasing productivity of firm and good quality products can be provided to customers.
Tesco is one of the well-known organization which attract people by providing them good
quality products and satisfy their needs. Human resource manager is responsible for handling all
issues and making plans better than competitors to gain competitive advantage and to attract
more people. This helps in earning more profit and targets can be achieved. Working in team
reduces chances of mistakes and confusion because roles and responsibilities of every member is
clearly mentioned and instructions are given to members (Kitchin, 2017). It is essential to divide
work among members. This is beneficial for growth and development of firm because new ideas
are generated and better plans can be made which helps in earning more profit.
CONCLUSION
From the above discussion it can be concluded that, organisational behaviour is the study of how
employees are interacting with each other at the workplace. When employees are working
together then it helps in achieving goals and objectives & profit can be earned by firm.
Organisational behaviour is beneficial for growth and development of organization and creates
positive environment in market. It is essential to focus on need of customer and make plans
better than competitors. Reflection has been discussed which includes, role of HR manager in an
organization, skills required for good human resource manager, knowledge or capacities which is
required to carry task.
It is essential to make plans and strategies after analysing market situation so that goals and
objectives can be accomplished. There are some difficulties and ways to overcome them has
been described. Further, analysis is done which included different theories applied in the
organisation. Henri Fayol five functions of management has been discussed which includes,
planning, organising, command, coordination and direction. This helps firm in making better
plans and targets can be accomplished. Theory of empowerment has been discussed which helps
in motivating employees and boost confidence of members so that work can be completed on
time. barker’s notion of control through team work has been discussed which is beneficial for
growth of firm and better plans can be made. When work is divided in groups then it is beneficial
in achieving targets and more profit can be earned.

REFERNCES
Books and Journals
Abolade, D. A., 2018. Impact of employees’ job insecurity and employee turnover on
organisational performance in private and public sector organisations. Studies in
Business and Economics. 1(2). pp.5-19.
Arieli, S., Sagiv, L. and Roccas, S., 2020. Values at work: The impact of personal values in
organisations. Applied Psychology. 69(2). pp.230-275.
Connolly, L. Y., and et.al., 2017. Organisational culture, procedural countermeasures, and
employee security behaviour: A qualitative study. Information & Computer Security.
Kitchin, D., 2017. An introduction to organisational behaviour for managers and engineers: A
group and multicultural approach. Routledge.
Odor, H. O., 2018. Organisational culture and dynamics. Global Journal of Management and
Business Research.
Ozmen, Y. S., 2018. How employees define organisational trust: analysing employee trust in
organisation. Journal of Global Responsibility.
Sanders, M., Snijders, V. and Hallsworth, M., 2018. Behavioural science and policy: where are
we now and where are we going?. Behavioural Public Policy. 2(2). pp.144-167.
Swanson, D. and Niehoff, B. P., 2017. Business citizenship outside and inside organisations: An
emergent synthesis of corporate responsibility and employee citizenship.
In Perspectives on corporate citizenship (pp. 104-116). Routledge.
Taştan, S. B. and Davoudi, S. M. M., 2017. The relationship between organisational climate and
organisational innovativeness: testing the moderating effect of individual values of
power and achievement. International Journal of Business Innovation and
Research. 12(4). pp.465-483.
Wesselink, R., Blok, V. and Ringersma, J., 2017. Pro-environmental behaviour in the workplace
and the role of managers and organisation. Journal of cleaner production, 168, pp.1679-
1687.
Wong, Y. W. and Wong, Y. T., 2017. The effects of perceived organisational support and
affective commitment on turnover intention: a test of two competing models. Journal of
Chinese Human Resource Management.
Wood, J., and et.al., 2019. Organisational behaviour: Core concepts and applications. John
Wiley & Sons Australia, Ltd..