MBA502 Reflective Essay: Emotional, Cultural Intelligence & Diversity

This essay is a reflective analysis of emotional intelligence, cultural intelligence, and diversity, based on self-assessments using Daniel Goleman's EQ instrument and Howard Gardner's Multiple Intelligences test. The author compares their self-assessment results with those provided by a friend and colleague, utilizing the Johari Window to identify strengths, weaknesses, and blind spots. The essay further discusses the author's plan for personal and professional development, focusing on improving weaknesses in logical-mathematical, linguistic, and intrapersonal skills while leveraging strengths in spatial-visual, interpersonal, musical, and bodily-kinesthetic abilities. The author reflects on the path towards global citizenship, emphasizing the importance of continuous self-improvement and contributing to society by utilizing their unique skills and addressing personal limitations. The essay concludes that understanding one's emotional intelligence and cultural awareness is crucial for personal growth and becoming a responsible global citizen. Desklib provides similar essays and resources for students.

Running head: Emotional Intelligence, Cultural Intelligence And Diversity
Emotional Intelligence, Cultural Intelligence and Diversity
Name of the Student
Name of the University
Author Note

1Emotional Intelligence, Cultural Intelligence and Diversity
Emotional Quotient Instrument- D. Goleman
The EQ Instrument designed by Daniel Goleman helps in the analysis of Emotional
Intelligence of people, using 15 questions, which can be answered on the grade of 1 to 5
(likert scale) (Goleman and Boyatzis 2017; Goleman 2006; Goleman 1998). I used this tool
to perform an analysis of my Emotional Intelligence, and have the same tool to a friend and a
colleague to perform an assessment of my EQ score. This allowed me to understand the
perception of others regarding the strengths and weaknesses in key aspects of the EQ tool.
ON the self test, I had a score of 47, while both my friend and my colleague also assessed my
EQ score as 44. This showed that my understanding and their perception of my EQ were
close enough. The scores are in the range of 35 to 55, which implies high emotional
intelligence. Emotional intelligence is vital to develop healthy work and personal relations, as
well as understand other’s perspectives well.
Multiple Intelligence Test- Howard Gardner:
The Multiple Intelligence test by Howard Gardner analyses the strengths and
weaknesses across 7 intelligence types which includes: interpersonal, intrapersonal, spatial
visual, bodily kinesthetic, musical, mathematical, logical and linguistic (Gardner 2008;
Gardner 2018). The test comprises of 69 questions, which can be answered on a scale of 1 to
4 (Gardner 2017). This test was also performed by myself and the same friend and colleague
who analyzed by EQ on the Goleman Test. Given Below are the results of the Howard
Gardner Test:
Test done by myself:
Intelligence type your
totals
Linguistic 22

2Emotional Intelligence, Cultural Intelligence and Diversity
Logical-Mathematical 29
Musical 25
Bodily-Kinesthetic 29
Spatial-Visual 27
Interpersonal 31
Intrapersonal 34
Test done by my friend:
Intelligence type your
totals
Linguistic 30
Logical-Mathematical 25
Musical 36
Bodily-Kinesthetic 33
Spatial-Visual 37
Interpersonal 35
Intrapersonal 28
Test done by a colleague:
Intelligence type your
totals
Linguistic 27
Logical-Mathematical 25
Musical 32

3Emotional Intelligence, Cultural Intelligence and Diversity
Bodily-Kinesthetic 31
Spatial-Visual 34
Interpersonal 32
Intrapersonal 26
Complete table:
Intelligence type Self
A
Friend
B
Colleague
C
(B+C)/
2 D
(A+B+C)/3
E
Linguistic 22 30 27 28.5 26.33
Logical-Mathematical 29 25 25 25 26.33
Musical 25 36 32 34 31
Bodily-Kinesthetic 29 33 31 32 31
Spatial-Visual 27 37 34 35.5 32.66
Interpersonal 31 35 32 33.5 32.66
Intrapersonal 34 28 26 27 29.33
Part 1: Johari Window
The Johari Window is a tool which can help to learn the relationship between an
individual and others, understanding learning, self awareness, personal development, and
developing communication (Shenton 2007). The tool analyses various aspects of human
characters in four groups: Arena which consists of factors known by everyone, that is self and
others, Façade which consists of factors known by self but not others, Blind Spot which
consists of factors known by others but not to self, and Unknown which comprises of factors
not known by self or others (Halpern 2009).

4Emotional Intelligence, Cultural Intelligence and Diversity
Comparing the results of the Howard Gardner’s Multiple Intelligence Test, it is
possible to use it in the Johari Window, to understand, which of the aspects of the Multiple
Intelligence test falls under the different categories of the Johari Window, and to identify
which aspects I need to focus on. Since the test was done by a friend and a colleague, and
their results showed differences, I have taken the mean values of their results, to get an
understanding of the perspective of ‘others’, to be compared to the result of the self test.
Intelligence type Mean
score D
Linguistic 28.5
Logical-Mathematical 25
Musical 34
Bodily-Kinesthetic 32
Spatial-Visual 35.5
Interpersonal 33.5
Intrapersonal 27
Comparing the rests of the test done by myself with the mean scores of the rest of the
tests done by my friend and colleagues (representing others) can help me to identify which
factors are known or unknown by me and others, and thus populate the Johari Window
Accordingly. For the sake of convenience, a gap of 5 or less is used to identify factors known
or unknown to both self and others, while gap more than 5 is used to differentiate factors
known by self or others. The table comparing the values and the corresponding categories are
given below:

5Emotional Intelligence, Cultural Intelligence and Diversity
Intelligence type Self
A
(self)
Others
D
(others)
Category
on
Johari
Window
Linguistic 22 28.5 Arena
Logical-Mathematical 29 25 Arena
Musical
25 34
Blind
Spot
Bodily-Kinesthetic 29 32 Arena
Spatial-Visual
27 35.5
Blind
Spot
Interpersonal 31 33.5 Arena
Intrapersonal 34 27 Facade

6Emotional Intelligence, Cultural Intelligence and Diversity
JOHARI WINDOW showing the different factors of the Multi Intelligence test and
the mean values of self friend and colleague (column E):
Known to Self
Not Known to
self
Known to others
ARENA:
Linguistic
(26.33)
Logical-
Mathematica
l (26.33)
Bodily-
Kinesthetic
(31)
Interpersonal
(32.66)
BLIND SPOT:
Musical (31)
Spatial-Visual
(32.66)
Not Known to
Others
FAÇADE:
Intrapersonal
(29.33) UNKNOWN:
ARENA: My strengths in bodily kinesthetic and Interpersonal skills, my weaknesses
in Linguistic and Logical Mathematical Skills. BLIND SPOT: My strengths in musical skills
and Spatial Visual skills which others are aware of, but not known to me. FAÇADE:
Weakness in Intrapersonal Skills, which is something only I know, not others. UNKNOWN:
yet to be identified.
Part 2: My Strengths and Weaknesses:
Using the mean scores from the test results from all the three tests, I was able to draw
an overall score of my strengths and weaknesses. For the sake of convenience, I considered
scores of 30 or above as strengths, and below 30 as weaknesses. The table below shows the
mean score of column E.
Intelligence type Mean
score E
Linguistic 26.33
Logical-Mathematical 26.33

7Emotional Intelligence, Cultural Intelligence and Diversity
Musical 31
Bodily-Kinesthetic 31
Spatial-Visual 32.66
Interpersonal 32.66
Intrapersonal 29.33
The table shows that my strengths are in Spatial-Visual skills, Interpersonal Skills,
Musical Skills and Bodily-Kinesthetic Skills. The weaknesses identified in the table are:
Logical mathematical skills, linguistic skills and intrapersonal skills. This table is helpful for
me to identify the skills I need to develop and the skills I can utilize for my future
professional and personal development. Firstly I plan to develop my abilities in Logical
mathematical skills, linguistic skills and intrapersonal skills. Developing Logical
Mathematical skills is vital for logical thinking and reasoning, analyze problems perform
calculations. Developing Linguistic skills on the other hand is important for communication
and language. Interpersonal skills are also important to develop self awareness, cognizance
and objectivity, and help to analyze one own need for change. Secondly, I also plan to utilize
my strengths in Spatial-Visual skills, Interpersonal Skills, Musical Skills and Bodily-
Kinesthetic Skills. These skills vital for visual or spatial perceptions, perception the feelings
of others, perceiving tonalities and have good control of body movement.
Part 3: Path towards Global Citizenship
Being a part of the Global Citizenship entails responsibilities towards self and others,
and implies the need to struggle for existence through constant effort of development and
improvement as per my opinion. I strongly feel therefore, that to be a contributing member of
the society, I must be able to realize and achieve my full potential, by working on my

8Emotional Intelligence, Cultural Intelligence and Diversity
weaknesses and blind spots while utilizing the strengths to help my growth. The EQ tests and
the Johari window provided key insights into my own strengths and weaknesses, working on
which I believe I can be a constructive global citizen.
Communication and Language is an important part of personal development, and my
improving my Linguistic skills, In can improve in written and spoken communication,
retention, interpretation of ideas and information using languages, and help me to relate
communication with its underlying meanings. I plan to learn more foreign languages to
increase my understanding over language, and help be communicate with a wider range of
people. Developing logical thinking can also help me in detecting patterns, help in scientific
reasoning and problem solving, performing calculations, and understand the relations
between cause and effect. Such skills can be useful for my own growth, as well as useful to
help others. Scientists, engineers, accountants, statisticians, computer experts, traders,
bankers, bookmakers, insurance brokers, negotiators, deal makers, directors and
troubleshooters all depend on Logical Mathematical skills for their work, and developing this
skill can help my project my career towards these directions. Developing Intrapersonal Skills
can be useful to develop myself awareness, personal objectivity, and ability to understand
myself better, and understand the relationship I have with others around me in a clearer
manner. It can also help me understand the need for change, and to implement those changes
towards my future career development and towards being a global citizen. Moreover, it can
be useful to foster a sense of self discovery and self reflection, which is important for both
personal and professional development.
I also intend to help other, using my skills in Musical abilities, Bodily-Kinesthetic
abilities, Spatial Visual Abilities and Interpersonal Abilities. Using my musical skills, I can
compose music, play instruments and teach others how to play them. By Bodily Kinesthetic
skills can allow me to coach effective workplace postures, and assess workstation

9Emotional Intelligence, Cultural Intelligence and Diversity
ergonomics. The Spatial Visual Skills can help me to create layouts, logos and designs. Also,
through my strengths in Interpersonal skills, I can be an effective coach or a teacher, and able
to assess the intelligence of others, and thus understand the extent of help they might need.
Conclusion:
From the above essay it could be concluded that the EQ result would help me to
identify my ability, potential strength and weakness and accordingly I was able to improve
my weakness by increasing my level of competency, in order to become a global citizen.

10Emotional Intelligence, Cultural Intelligence and Diversity
References:
Gardner, H., 2017. Taking a multiple intelligences (MI) perspective. Behavioral and Brain
Sciences, 40.
Gardner, H., 2018. Multiple approaches to understanding. In Contemporary Theories of
Learning (pp. 129-138). Routledge.
Gardner, H.E., 2008. Multiple intelligences: New horizons in theory and practice. Basic
books.
Goleman, D. and Boyatzis, R., 2017. Emotional intelligence has 12 elements. Which do you
need to work on. Harv Bus Rev.
Goleman, D., 1998. Working with emotional intelligence. Bantam.
Goleman, D., 2006. Emotional intelligence. Bantam.
Halpern, H., 2009. Supervision and the Johari window: a framework for asking
questions. Education for Primary Care, 20(1), pp.10-14.
Shenton, A.K., 2007. Viewing information needs through a Johari Window. Reference
Services Review, 35(3), pp.487-496.