Reflective Essay on Personal and Professional Skills for Management

This essay provides a reflective analysis of personal and professional skills development within a management context, utilizing Gibbs' Reflective Cycle. The reflection centers on an experience within a multinational corporation, focusing on communication and adaptability within a sales team. The essay delves into the feelings, evaluation, and analysis of the situation, highlighting the importance of effective communication, empathy, and ethical conduct. It concludes with actionable steps for future improvement, emphasizing the need for assertiveness, competence, and continuous professional development. The essay also underscores the significance of teamwork and the integration of personal and professional growth for achieving organizational goals, supported by references to relevant books and journals. Desklib is a great resource for students looking for similar solved assignments and study tools.

Personal and Professional
Skills for Management

Contents
INTRODUCTION...........................................................................................................................................3
DESCRIPTION...............................................................................................................................................3
FEELINGS.....................................................................................................................................................4
EVALUATION................................................................................................................................................4
ANALYSIS.....................................................................................................................................................5
CONCLUSION...............................................................................................................................................6
ACTION........................................................................................................................................................6
REFERENCES................................................................................................................................................8

INTRODUCTION
Personal development is a continuous process that permits the user to get access to a range
of talents and attributes that aid in achieving life objectives and realizing their capabilities. It is a
protracted process that takes one's entire life to progress. This form of direct growth enables an
individual to take positive countermeasures and achieve their goals. The purpose of this essay is
to analyze and reflect on a meeting with a sales professional from a multinational corporation.
The Gibbs' Reflective Cycle will be used since it is a widely used model of reflection. Self
reflection is connected to learning from the past. It is regarded as a crucial technique for
individuals who place a high priority on higher education. In summary, critically reflection is a
way of learning from and for an event or activity in order to gain new ideas into one's self and/or
profession. This technique is viewed as a means of promoting the skill learning of
knowledgeable and self-sufficient persons, leading in professional and personal growth. The
Gibbs' Reflective Cycle, which goes back to 1988, is made up of six rounds of meditation that
enable for analysis on all aspects of an action or occurrence. The model varies from Kolb's
theoretical model in that it contains data, behaviors, and feelings, and also the possibility of
interactions being repeated. As a consequence, the approach is more flexible and wider in its
grasp of the situation, allowing for future advances.
DESCRIPTION
The incident I will be reflecting on occurred whilst I was joined MNC Company after my
graduation. I was appointing as sales executives in sales team and assign a project for a brand
promotion. For this project make a team in which consist of 10 members with a team leader who
has lot of experience. In this project my role was to contact with sponsors and convinced them to
sponsor our product. The other team members were taken different responsibility as per their
ability like make advertisement for product, select artist, financial department and many others.
The main areas of reflection are how much myself and other team mates communicate with each
other in regard of project and also how we adapted that how we were working for their
individual requirements. A team mate ask to team leader for leave for 2 days but team leader
listen to 5 days and refused to approve leave. As a result it impact on the employee mentality on
negative manner and he started to take stress for work. The other reason of poor communication
of accuse a colleague of being foolish or an idiot for proposing a strategy that has to be

improved, or referring to their colleagues as lazy instead of concentrating on particular barriers
to increased production. When team leader see a mistake and their first reaction is to make a
harsh relevant comment about the person that assume is to blame, they might have to rethink
your language skills.
FEELINGS
Before the incident I was happy to work with this team leader who has lot of experience and seek
to learn different things which are good for my future. At the time of situation I was affecting by
his behavior because he was reacting in very bad manner and take it personal which is not good
for professional behavior. After the situation I was thinking that a good team leader show a right
way and take stress in regard of my work. Before any presentation I was checking my work three
times due to his bad behavior. Every teammate afraid from his behavior and take permission for
every task. I had only been with the sales staff for 2 months but was still unsure of my position
within the organisation. Ultimately, I lacked the courage and experience to handle this situation
on my own. I feel that my increasing anxiety made it even harder for someone like me to
respond, although it is clear that while both my colleagues and I should have intervened earlier to
ensure that the individuals were addressed immediately. In addition, I was somewhat aback
while an experienced team member neglected to evaluate the product's requirements of the
project throughout the marketing strategy, as the tension produced to both the experienced
professional and the team members was unnecessarily high.
EVALUATION
After the situation face positive as well as negative elements which have led to an enhanced
understanding of my role in better manner. After the incident I was feeling very low but on the
other side I was checking my work that helps to improve my role and improve my negotiation
skills in better manner. I was taking guidance from my team mates and improve my work in
effective manner. My role to talk with sponsor and convince them for our product as a result my
convincing skill also improved that help to motivate for my work. Many mistakes in my work
feel me low and impact on my mentally condition in adverse manner. I feel that I did not fulfill
my responsibility completely. On the other side other team mates learn from their mistakes and
give their best because they all know mistakes makes perfect. Thus, after see them I was

following them and reduce my stress level to done my work perfectly. As a result it impact on
me in positive manner and convince more sponsor for our product.
ANALYSIS
After the incident it is analyzing that People with intellectual disabilities sometimes fail to adjust
to new circumstances, which implies that interacting with something beyond their normal routine
might lead to negative conduct. Sales team should be aware that how to interact with people and
convince them for their product. Also aware for that people who have learning disability and
aided by continuous and valuable reflection. After joining of this project require to take all the
details about the product that help t interact with other people and analysis their advantage as
well as disadvantage. As a professional find out the communication level between different team
mates and also know their likes and dislikes that helps to take guidance in regard of their work.
Furthermore, day-to-day contact with individuals who have learning disabilities should include
individuals in meeting specific requirements, which includes both vocal and non-verbal
connection. Consequently, specialists should make eye contact, listen carefully, set aside extra
time for the investment, be engaging and communicative, maintain patience, and, in some
situations, enlist the help of any experts who have worked with persons with intellectual
disabilities. As a result, the incident during which a group member fail to take into account the
client's unique requirements violates the professional code of ethics; finally, they refused to
acknowledge whenever the financial backer was stressed or distressed and show empathy,
focusing on helping to promote the using a mix of different types of communication methods to
ensure the person's well-being. Empathy has been one of the '6cs,' which are the attitudes and
characteristics that are recognized as direct feedback of a wellbeing system. Caring, empathy,
competency, collaboration, boldness, and dedication are examples of these mindsets and morals.
The 6Cs are extremely important and should be incorporated into each team makes sure that
consumers are constantly prioritised. As per the survey, one of the most common challenges for
people with learning disabilities when requesting sponsoring is a communication issue.
Encouraging consumer groups to engage on their account and providing data in a variety of
ways, especially graphically, can assist. They go on to add that specialists should treat everyone
equally, adapt their services to meet a variety of requirements, and realise that everyone has
different needs. All authorized advertisers are required to follow 'The Code,' which specifies that

they must emphasize individuals, operate successfully, make it safe, and encourage high levels of
integrity.
CONCLUSION
Whenever similar cases expand in the coming, in practice, I will be more conscious of the
importance of being forceful and competent. About what I've learned from this episode, I'm more
aware of the implications of refusing to adhere quickly, as well as the significance of responding
in the sponsors' greatest advantage, even if it takes guts. To improve teamwork, the sales staff
should place a higher focus on great working connections between sponsorship and the
organisation. According to the above-mentioned project study, personal growth is the
development of acquiring social and mental abilities that enable a person to achieve their
individual life objectives. Professional creation is the practice of acquiring skills and information
that will allow people to advance in their careers. It will assist them in obtaining numerous
opportunities in life as well as job advancement. Personal development serves as a basis for
professional growth, allowing a person to acquire a set of advanced abilities. A individual
embraces several objectives in their collected works to reach organizational goals.
ACTION
In the near future, regardless of my participation within the team or my skills and
qualifications, I would like to be more able to deal effectively with a situation head on; this
attract diverse with a tense client, ensuring that data is transmitted to the relevant personnel, and
actively participating whereas when I believe a vendor, their health or overall consistency is
jeopardized. In addition, I will address the demands and adjust how I treat a customer with
memory problems in the coming by ensuring that I use a range of communication tactics and do
individual research on their unique needs, which I will incorporate into my training. I won't trust
that other workers are always aware of or responsive to a particular person's specific needs
and/or sensitivities, or that they'll always react appropriately. Using Gibbs' continuing paradigm,
I shall actively participate in professional reflective practice on a regular basis (1988). I also
want to consistently and successfully implement the principles and ideals.
1. Appreciation for each people's integrity and moral completeness without constraints or
limitations.

2. To appreciate people's differences and also their commonalities, including their views,
behaviors, and nations.
3. To deal with this situation require to motivate yourself and team members in order to stay
confident in regard of their work
4. To tackle this situation requires making always plan B that helps to find out better way in
effective manner.
5. To motivate to team mates in regard of their work and take guidance from each others
that help to improve their work.

REFERENCES
Books and Journal
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prospects in the context of professional and personal development of a
specialist. Psychology and Law. 8(4). pp.219-235.
Lejeune, C., Beausaert, S. and Raemdonck, I., 2018. The impact on employees’ job performance
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International Journal of Human Resource Management, pp.1-27.
Baker, F. A., Jeanneret, N. and Kelaher, M., 2017. Musomagic: Artist-led personal development
programmes for youth as viewed through a Community Music Therapy
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development among Latina youth: Exploring the use of Latino literature and
dance. Journal of Child and Adolescent Counseling. 2(2), pp.95-111.
Miao, X., 2016. The role of self-reflection in backpackers' personal development: an
autoethnographic perspective. Tourism Tribune. 31(11), pp.22-31.
David, O.A. and Cobeanu, O., 2016. Evidence-based training in cognitive-behavioural coaching:
can personal development bring less distress and better performance?. British Journal of
Guidance & Counselling. 44(1), pp.12-25.
Osgerby, J., Marriott, P. and Gee, M., 2018. Accounting students perceptions of using visual
metaphor as part of personal development planning: an exploratory case
study. Accounting Education. 27(6), pp.570-589.