Reflective Portfolio: Skills for Effective Hospitality Management

This reflective portfolio critically examines the author's skills and competencies through a SWOT analysis and Personal Development Plan (PDP). It identifies key skills necessary for effective management within the hospitality industry, such as empathy, negotiation, communication, and problem-solving. The author assesses their learning journey through the module using the Gibbs Reflective Cycle, reflecting on their feelings, evaluation, analysis, conclusion, and action plan. The reflection highlights the importance of time management and decision-making skills for a manager in the hospitality sector and outlines steps for continuous improvement. Desklib offers additional resources, including solved assignments and past papers, to support students in their academic endeavors.

Reflective portfolio

Table of Contents
MAIN BODY...................................................................................................................................3
1. Skills and competencies using SWOT analysis and Personal Development Plan (PDP).......3
2. Skills required to be an effective manager within chosen industry........................................4
3. Assessing suitable reflective model, by learning through this module...................................5
REFERENCES................................................................................................................................8

MAIN BODY
1. Skills and competencies using SWOT analysis and Personal Development Plan (PDP)
There are some major skills which I posses and are described with the help of SWOT
analysis -
Strengths — I am very good at communicating with people. Also, I am flexible at working and
responsible towards the work. These are my major skills which are being mentioned effectively.
Weaknesses — Inability to make decisions and due to poor time management I am facing many
issues. These are the major two weaknesses which I am going through.
Opportunities — There is opportunity for me to develop my time management skill and framing
effective decisions.
Threats — There is major threat to me in balancing professional and personal life. This becomes
major threat to me.
Personal Development Plan (PDP) — It is being framed below -
Skills Resources Measures Time
1. Effective decision-
making
Through reading
books, taking small
decisions in day to day
life, watching online
videos.
By improvement in the
decision-making skills,
I will be able to
become effective
manager delivering my
role and
responsibilities within
hospitality sector.
2 months.
2. Time management Through reading
books and articles,
performing daily
With the help of
managing time I will
be able to work in
3 months.
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activities by setting
time intervals,
watching online videos
etc.
specific manner by
being manager within
hospitality industry.
2. Skills required to be an effective manager within chosen industry
Skills which are required by manager helps in knowing that how the manager is
delivering the roles and responsibilities within the hospitality industry (Sweet and et.al., 2019).
The major skills which are required by the manager within hospitality industry are — empathy,
negotiation, listening, tolerance, patience and creative thinking. With the help of these skills
which the manager posses, it will help in knowing the major aspects as to how effectively and in
proper manner the skills are being served and which helps in delivering the role in directing the
individuals within hospitality industry. The major skill which the manager analysis within the
hospitality industry is problem solving skill which effectively enunciates and knows that what
are the problems which have been occurring within the hospitality industry.
On the other hand, it is also very important that the manager in the hospitality industry
has effective communication skill (Tawanwongsri and Phenwan, 2019). That is one of the most
important skill that is required in the industry is the communication skill as to provide quality
services to the customers it is very important that there is effective communication between the
managers and the guests. So that the needs and requirement of the customers can be fulfilled
efficiently. Therefore, it is very important that to become a manager in the hospitality business it
is very important the individual posses the good communication skill. Thus, communication
skills are not only important for interacting with customer but also it is equally important for
interacting with the staff members. Because with effective communication it will be easier for
implementing strategies and plan formulated by the managers so that quality services can be
provided efficiently and effectively by the staff for higher profit maximization for the company.
Also, it is very important that managers in the hospitality business are good at socializing that is
it will hep in building relationship with its customers as well as its staff members. This will help
in enhancing the brand image and will help the organization in leading towards higher profit
maximization and differentiating the brand from its competitors.
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These skills will help in maintaining and knowing the aspects through which the manager
is able to analyze and work with the system by serving the best hospitality services within the
industry. Managers regularly have to deal with delivering their best and performing their roles
and responsibilities towards the hospitality industry. The manager also should be able to handle
the issues which comes forth so that the systems and the process of serving the individuals within
the hospitality industry is not affected. Therefore, these are the major skills which helps in
effectively delivering the roles and responsibilities within hospitality industry. Communication is
the key aspect which manager should be able to serve within the hospitality industry. IT is also
very important for manager to manage time scales and frame proper time intervals for work
within the management of hospitality industry. This will help the manager in serving to the
industry more effectively and in appropriate manner. Apart from this, hospitality industry helps
in knowing how effectively and in appropriate manner the manager is accountable for its role.
Therefore, there are certain skill that are required by the manager in the hospitality industry for
achieving the goals and objectives of the organization for which they are working
3. Assessing suitable reflective model, by learning through this module
The suitable reflective model which helps in knowing that what has been learned from
this module is done with the help of Gibbs Reflective Cycle. And this is explained as -
Description- The situation which has been described here is being a manager in hospitality
industry and serving the individuals at large scale. The description consists of skills which
manager serves in hospitality industry (Adeani and Syafryadin, 2020). Along with manager,
there were many other individuals who were present within hospitality industry. The roles and
responsibilities which the manager serves within hospitality industry is being served is analyzed
and evaluated to analyze basis of how the manager delivers its best performance. The skills of
manager within hospitality industry are known so that industry is able to analyze and evaluate
management which is seen by manager and along with other industry processes. SWOT analysis
and PDP for skills was being framed helping to know basis as to how effectively the manager is
delivering role within hospitality industry. The weakness was to be improved in being the
manager of hospitality industry. This also helped in knowing how skills are to be improved
which consisted of time management and decision-making. It also analyses the opportunity that
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are provided to an individual for the development of the various other skills that are required by
a manager. And also it identifies the threats that hinders and individual growth and development.
Feelings- The second step in the gibbs model of reflection if the feelings. That is it describes
about the thoughts and feeling of an individual and shows the impact of these thoughts and
feeling on the experience (Ibrahima and Khalilc, 2018). It is a step that explores the ideas and
thought process of an individual about the whole situation. So from my experience from the
learning module, initially I got a feeling that the lectures were boring and as the lectures
proceeded further in the learning module it started getting interesting, thus, it became more
interesting as there were so many new things that I had no knowledge about. With this, learning
module, it helped me learning so many new things and build my personality by enhancing me
skills and ability.
Evaluation- The third step in the process of reflection is the evaluation. That is in this step
individuals evaluates their own experience in a positive or a negative way about the situation. In
other words it can be said the evaluation stage in the reflection model helps in identifying the
objects that worked in favor of the individuals and what did not work in favor of the individual
(Bass, 2020). From my experience of the learning module it can be evaluated that there were
many positive aspects to the situation that is with the inculcation in the learning module it helped
me in learning different things such as SWOT analysis, Personal Development plan. With the
learning of these analysis it helped me in evaluating the skills that I require for becoming a
manager in the hospitality industry. Thus with this learning module I was able to learn evaluate
certain skill were I lack and where I am good. That is with the using the SWOT analysis I was
able to evaluates my strengths and weaknesses. Also, I was able to evaluate the opportunity that I
could grab for betterment of my skills and abilities. On the other hand, with the development of
personal development plan o was able to improve and enhance my decision making and time
management skills which are very important for becoming a manager at a hospitality
organization.
Analysis- The next step in the Gibbs model of reflection is the analysis of the situation. That is at
this stage individuals try and analyses the whole situation and experience and understands what
happened (Ardian and Afifah, 2019). In other words at this stage individuals learn what went
well and what helped the experience to become successful. Thus, from my learning module, I
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can analyze that with the learning module it helped me in analyzing various skills and abilities
that are important and required by an individual in becoming a manger. Also, it can be analyzed
that with this learning process there were various things that I was able to develop for betterment
of my abilities and skills.
Conclusion- The fifth step in the reflection model of gibbs is the summarization of the
experience (Mulryan-Kyne, 2021). That is at this stage individuals conclude the whole situation
and summarizes what they have learned and what are things that they need to improve. In other
words, individuals conclude the action that could have been taken which would have improved
the situation. Thus, from my learning module it can be concluded that with the inculcation in the
module it helped me understanding and learning various new things. It also helped me evaluating
my own skills and abilities. Thus, there are certain skill that i need to improve for my betterment.
Action plan- The last step in of the gibbs model of reflection is the action plan. At this stage
individuals describes the action that are needed to be taken so that in future the situation can be
enhanced. In other words, this is a stage where action are taken to make changes for doing things
differently for betterment of the experience. Thus, from the learning module, the action plan I
need to develop is that I need to improve certain skills such as time management and decision
making so that I could be an efficient and effective manager in the future.
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REFERENCES
Books and journals
Adeani, I.S., Febriani, R.B. and Syafryadin, S., 2020. USING GIBBS’REFLECTIVE CYCLE IN
MAKING REFLECTIONS OF LITERARY ANALYSIS. Indonesian EFL
Journal. 6(2). pp.139-148.
Ibrahima, M.K., Khalfb, A.A. and Khalilc, Z.M., 2018. The Effectiveness of the Use of the
Gibbs Meditative Model in Academic Achievement and the Development of Visual
Thinking in Fourth Students in Biology.
Bass, J., Sidebotham, M., Creedy, D., 2020. Midwifery students’ experiences and expectations of
using a model of holistic reflection. Women and Birth. 33(4). pp.383-392.
Ardian, P., Hariyati, R.T.S. and Afifah, E., 2019. Correlation between implementation case
reflection discussion based on the Graham Gibbs Cycle and nurses’ critical thinking
skills. Enfermeria clinica. 29. pp.588-593.
Mulryan-Kyne, C., 2021. Supporting reflection and reflective practice in an initial teacher
education programme: an exploratory study. European Journal of Teacher
Education. 44(4). pp.502-519.
Tawanwongsri, W. and Phenwan, T., 2019. Reflective and feedback performances on Thai
medical students’ patient history-taking skills. BMC medical education. 19(1). pp.1-8.
Sweet and et.al., 2019. Developing reflective capacities in midwifery students: Enhancing
learning through reflective writing. Women and Birth. 32(2). pp.119-126.
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