Reflective Report on Hospitality Industry: Hilton and Practices

This report is a reflective analysis of the hospitality industry, focusing on the experiences and observations made during an internship at the Hilton. The report discusses the importance of employee management, including motivation, communication, and remuneration policies. It highlights the impact of these policies on employee retention and customer service. The report also examines the significance of training and development, staff empowerment, and the overall organizational culture in enhancing employee performance and achieving business goals. The author references the importance of remuneration, and the implementation of these policies to maintain a competitive advantage in the hospitality industry. Furthermore, the report explores how these practices can be enhanced to improve the overall performance of the organization.

[Date]
Running Head: Industry Practicum hospitality
Industry Practicum hospitality
Student Id:

INDUSTRY PRACTICUM HOSPITALITY 1
Reflective Report
The hospitality industry supported the consumers to make their life comfortable. At
the time of working in the Hilton Sydney, I gained my understanding of the many policies
that are practiced by the firm to retain their employees. These policies are associated with
motivation, communication, and working hours (Ram, 2018). I observed that Hilton has
conduct suitable behaviour to their employees for making a transparent relationship. I worked
as the customer service operator in the Hilton, I observed that an employee more concentrate
on the working atmosphere and remuneration policy.
These two policies could more be influenced by the employee for retaining the
consumers. At the time of working in the Glass Brasserie, I observed that the organization
could use a certain tool in the attainment of the organizational task and increase the
competitiveness of the firm to operate a business. I also gained my understanding about how
the remuneration packages could affect to the employee retention. If an organization could
not consider the competitive remuneration package then it could increase the employee
turnover in the working place as it would also decline the sale of the firm (Robinson,
Ruhanen& Breakey, 2016). The organization has practiced different measurement tool by
which an organization could improve the retention level, as it could be associated with
performance appraisal system and motivation tool.
It could improve the organizational procedure. I also improved my knowledge of how
an employee could give their best contribution to the organization. It is examined that staff
empowerment is effective for conducting the study in an effective manner. Staff
empowerment is effective in obtaining a feasible research outcome. The staff empowerment
could give an opportunity to the workforces for using their own way to complete the
allocated task (Felicen, Rasa, Sumanga, & Buted, 2014).

INDUSTRY PRACTICUM HOSPITALITY 2
Employee empowerment could also increase the confidence level of employee in the
working place that could be imperative in the attainment of the organizational task in the least
time and cost (Feinstein, & Parks, 2014, March). I also observed that the organization has
also used the training and development method as it would facilitate to the firm for improving
the skills of the employee. Consequently, it could also increase the interest of employees
towards their allocated task that will lead to increase in the productivity of the employee.

INDUSTRY PRACTICUM HOSPITALITY 3
References
Feinstein, A. H., & Parks, S. J. (2014, March). Simulation research in the hospitality industry.
In Developments in Business Simulation and Experiential Learning: Proceedings of
the Annual ABSEL conference (Vol. 29).
Felicen, S. S., Rasa, L. C., Sumanga, J. E., & Buted, D. R. (2014). Internship performance of
tourism and hospitality students: Inputs to improve internship program. International
Journal of Academic Research in Business and Social Sciences, 4(6), 42.
Ram, Y. (2018). Hostility or hospitality? A review on violence, bullying and sexual
harassment in the tourism and hospitality industry. Current Issues in Tourism, 21(7),
760-774.
Robinson, R. N., Ruhanen, L., & Breakey, N. M. (2016). Tourism and hospitality internships:
influences on student career aspirations. Current Issues in Tourism, 19(6), 513-527.