BUS709: Reflective Journal on Experiences in Business Communication

This reflective journal explores various perspectives on business communication, focusing on the growth of knowledge and skills. It discusses challenges and barriers faced in the course, particularly in cross-cultural communication as an HR manager. The author reflects on experiences in improving communication with colleagues and subordinates through training and policy implementation. The journal evaluates the importance of understanding roles and responsibilities, addressing communication barriers, and enhancing listening skills. The author aims to utilize this information for personal and professional growth, emphasizing the development of patience, motivation, and a deeper understanding of effective communication strategies in the workplace, with a view to career advancement.

Running head: COMMUNICATTION IN BUSINESS
Communication in Business
Name of the Student
Name of the University
Author Note

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Introduction
The purpose of this reflective journal is to highlight on the various perspectives for the
growth of the knowledge and the skills. I think the growth in the learning process is an area in
which the individuals will have to be very much attentive. I think it is my duty to grow my skills
with time and take more responsibilities in the course of my learning. I will be discussing about
various aspects about my learning like the challenges and barriers I faced in this course, how I
tried to overcome them and many more things. It is apparent that I have to be very cautious about
going through my learning process and the leaders in the business also face some critical
problems in this discourse as they face the issues like communication as well. The business
communication is also a very important matter as well (Chaney and Martin, 2013).
Events and experiences
In this part, I will be discussing about the various sections like the events and experiences
in the work I have been going through. The business communication is one of the most important
things and I have faced many problems in this regard as well. I have been working as the senior
HR manager in my organization. As the representative of the HR department, I have to look after
various issues like training and development, recruitment and selection and other issues for the
organization. I have been working in this position for two years and I have recruited many
people across the organization.
Sometimes I face the issues of communication with my colleagues and the new joining
people. They belong to different cultures and different language speaking people. The cross
cultural communication has been such a challenge for me. This is why at the beginning I was not
being able to properly communicate (Guffey and Loewy, 2012). Whenever they came to me

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regarding any trouble they could not talk to me with proper English and they pronounced their
words in their native languages.
This is why I could not understand about their problems properly and this used to irritate
me to some extent. Amidst all mu=y work pressure, this problem took all my patience away do I
had to come to a solution regarding this problem. They did not even understand my English
properly and were unable to follow my commands properly. This is how the distance between
me and some other employees began to grow. However, in this context, it was not all possible for
me to assimilate with other languages so I could understand them.
I knew in my heart that I had to be their leader so I could make them understand what I
meant properly. This is why I chose to give them a short training on understanding and speaking
English properly. This would make them aware of the English language as much as they need to
complete the official works. Then I wanted to motivate them and complete their works within
time for better results. These things had helped me a lot indeed. One important aspect of the
business communication is the understanding of the roles and responsibilities by the leaders. The
leaders have certain responsibilities that they have to play. The failure to play these
responsibilities will not be good for the betterment of the organizations (Hynes, 2012).
I had been facing the problem that I realized that the standard or work was beginning to
lower down for some time. I was very much worried for this. I thought of setting up a proper
communication policy for the employees that they could follow exclusively. I decided to go
through some studies that reflected on the communication policies (Moran, Abramson and
Moran, 2014). I found out through this process that I should not depend on one type of
communication only. I should try different methods for the communication with my employees.

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It is a matter of concern that the verbal communication process works as a great barrier for the in
getting the information and get a track of the communication process properly. I have also
noticed that the differences in the cultural backgrounds can also work as a great barrier in the
communication process. The cross cultural differences in case of the employees will be
problematic since this could carry several mixed messages. These differences will create
problems in the non-verbal communications (Ferraro and Briody, 2013).
I have understood from my past experiences that the communication process in the
organizations is a mixed procedure and the open communication process is welcomed by all the
organizations. The employees have to interpret what the managers have said and this is
sometimes interpreted negatively as well. These issues have been seen in many cases. People
who work as my subordinates in the organization have failed to understand my orders properly
and this has caused serious problems in the communication process. I believe the growth in the
communication skills is a very important things and the communication should always be there,
whether it is a business organization or a educational institution (Schullery, 2013).
Evaluations of the events
The events I have faced in my current work have depicted the importance of the proper
communication process in the workplaces. I faced a situation when an employee came up to me
but she could not give proper answers to my questions regarding her problem. She even could
not make the proper eye contact. This showed that the particular employee was very shy in her
approach. This could work as a problem for communicating with the higher level managers
about her problems. The professionalism in the workplaces has to be kept just to ensure that the
work process will flow very smoothly. I opine that the employees should always avoid the

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gossiping in the workplaces to provide the best organizational outcomes. I must provide the
employees with the options to approach me with openness. This would enable me to understand
what their problems are. This would be highly important for me to assess their problems and
resolve it in the best ways to gain their trust. The growth of skills and knowledge is a very
important aspect in this matter (Martin and Nakayama, 2013).
The usefulness of the information
The information about the business communication that I have gathered in this context
will be very useful to me from different aspects. This is why I would like to utilize this
information for the betterment of my knowledge and skill growth. I will be able to handle the
complex matters within the business positively for the improvement of my knowledge. I have
also gathered the information that the poor listening skills are also the impediments for the
proper communication process. This is why I will have to make the people around me understand
the fact that they will have to take time in listening to the facts attentively what their peers are
saying. Then they have to think over it many times. This will be very much important for them to
understand the relevant things in this matter. I should take sessions with them and discuss the
advantages of the proper communication in the workplaces and other areas as well.
I have learned these things from my past experiences and I will look to enhance them
properly indeed. I will also have to increase my level of patience. Thus I will be able to focus on
the different matters like the development of the communication skills and wanting to develop an
understanding about the work I am undertaking (Kaynak, Fulmer and Keys, 2013). I must not
show much attitude to the people I am working with because this works as a negative impact on
the subordinates. I must take the initiative to become a motivating leader. This would be helpful

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for me to understand the attitudes of the employees and work accordingly. If I find anyone not fit
for the job I must give them the proper training and make them understand their roles and
responsibilities properly. Also I should enhance my knowledge about my roles as it would be
important for me to get the best outcomes in future. I would like to enhance my skills so I can be
able to get a higher place in the organization or possibly move to some other multinational
organization to get a better position.
Conclusion
The paper can be concluded by saying that I have demonstrated the various experiences
that I have encountered in my current position. I have also discussed about the ways that I have
tackled them. This will be highly important for mitigating the issues related to communication.
The ways to enhance my skills for growth have been discussed here in this context as well. If I
follow these things and procedures, I will be able to get the best results for the organization.

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References
Bovée, C.L. and Thill, J.V., 2012. Excellence in business communication. Pearson Higher Ed.
Chaney, L. and Martin, J., 2013. Intercultural business communication. Pearson Higher Ed.
Ferraro, G.P. and Briody, E.K., 2013. The cultural dimension of global business. Upper Saddle
River: Pearson.
Gallie, D., Zhou, Y., Felstead, A. and Green, F., 2012. Teamwork, skill development and
employee welfare. British Journal of Industrial Relations, 50(1), pp.23-46.
Guffey, M.E. and Loewy, D., 2012. Essentials of business communication. Cengage Learning.
Hynes, G.E., 2012. Improving employees’ interpersonal communication competencies: A
qualitative study. Business Communication Quarterly, 75(4), pp.466-475.
Kawar, T.I., 2012. Cross-cultural differences in management. International Journal of Business
and Social Science, 3(6).
Kaynak, E., Fulmer, R.M. and Keys, J.B., 2013. Do cultural differences make a business
difference? Contextual factors affecting cross-cultural relationship success. In Executive
Development and Organizational Learning for Global Business(pp. 41-66). Routledge.
Martin, J.N. and Nakayama, T.K., 2013. Experiencing intercultural communication. McGraw-
Hill Higher Education.
Moran, R.T., Abramson, N.R. and Moran, S.V., 2014. Managing cultural differences. Routledge.

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Schullery, N.M., 2013. Workplace engagement and generational differences in values. Business
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Thill, J.V. and Bovée, C.L., 2013. Excellence in business communication. Pearson.