Reflective Journal: Work Experience, Appraisal, Career, and Ethics

This reflective journal presents a student's critical analysis of their work experience at Joyful Restaurant in Christchurch, New Zealand. The journal is structured in five parts, each addressing a specific aspect of the student's learning and development. Part one focuses on employment appraisal, highlighting the importance of hard work and the acquisition of multiple skills. Part two delves into the impact of personality and skills on customer service and career development, emphasizing the significance of communication, teamwork, and leadership. Part three explores ethical theories and dilemmas encountered in the workplace, including the need for ethical codes and responsible management practices. Part four examines cultural differences within the restaurant, discussing how these differences impact service delivery and team dynamics. Finally, part five reflects on future career opportunities, emphasizing the importance of continuous skill development and self-awareness for career advancement. The journal references several academic sources to support the student's reflections and insights.