This reflective account explores the student's learning and skill development in the Introduction to Business Operations and Management module, utilizing Gibbs' reflective model. It covers key concepts like marketing, finance, human resource management, and strategic decision-making. The reflection analyzes the student's feelings, evaluations, and analysis of their learning experiences in both semesters, focusing on the importance of planning, organization, and resource management. The student identifies strengths in critical thinking and planning, while acknowledging the need for improvement in communication and technical skills. An action plan outlines steps for developing these skills through training, practical application, and continuous learning, emphasizing the vital role of business operations in organizational success. Desklib provides past papers and solved assignments for students.