Reflective Learning Essay: COVID-19, Hospitality, Feedback & Teamwork

This essay provides a reflection on learning, particularly focusing on the impact of the COVID-19 pandemic on the hospitality, tourism, and leisure industries. It analyzes the significant losses faced by these sectors due to lockdowns and travel restrictions. The essay also discusses the importance of formative feedback in improving summative assessment performance, highlighting how it helps students identify areas for improvement and build confidence. Furthermore, it explores the cultural and behavioral expectations associated with studying business and management, emphasizing the importance of understanding diverse cultures and adapting to dynamic business environments. Finally, the essay underscores the value of peer-to-peer support and teamwork in enhancing the learning experience, noting how collaboration among tutors and students fosters a strong learning environment. Desklib provides similar solved assignments.

Reflective learning Essay

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Analysing the impact of COVID-19 over the hospitality travel and leisure................................3
Role of formative feedback .........................................................................................................4
Behaviour and cultural expectations ...........................................................................................5
Analysing the importance of peer-to-peer support and team working in order to enhance the
learning experience......................................................................................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................8

INTRODUCTION
In higher studies, the students has to assure effective focus on their studies as it has been
considered as the base point for setting-up the career. Good academic results ensures effective
career opportunities to the students. Therefore, it is highly important to provide keen focus over
learning ability in higher studies. Colleges and tutors provides effective support to the students
and develop academic integrity in them (Babu and Sridevi, 2018). Also, the concept of formative
and summative assessment has been introduced for the learners in terms of impacting their
learning power. The current essay is concerned with highlighting the reflection in learning.
Furthermore, the essay will address the impact of COVID over the hospitality, tourism and
leisure. Pandemic has influenced the business in drastic manner especially the excessive impact
has been faced by the hospitality, tourism and leisure.
The essay will provide the reflection upon the use of formative feedback in order to
improve the performance in the summative assessed work. Furthermore, the report will shed a
light over the cultural and behavioural expectation for studying the degree in business and
management. Lastly, the report will describe the importance of peer-to-peer support and team
collaboration in terms of increasing the efficiency of learning experience.
MAIN BODY
Analysing the impact of COVID-19 over the hospitality travel and leisure
Pandemic has impacted the entire world and especially all the business. Hospitality,
tourism and leisure faced the heavy losses due to the pandemic. At the time of pandemic, the
lock-down has been introduced by the government as the safety of the people was the first
priority of the government (Lee and Chen, 2020) The movement of the people among different
economy gets the pause. Earlier, the people used to visit the places and the high benefits has
been experienced by the hospitality and tourism sector (Baum and Hai, 2020). At the time of
COVID, the government puts the banned over this industry in order to maintain the social
distancing. It has been found from various studies that, the revenue of the hospitality and tourism
industry has been reduced up-to the 55%. Also, many hotels and travel agency gets shut down as
they do not have the source of investment or profit to run the business.
Leisure industry is concerned with the entertainment purpose of the people. Due to lock-
down and prioritizing safety, the spending by the people in this industry has also been reduced.

This industry is linked with the tourism industry. Thus, this industry has also got impacted due to
lock-down. The COVID leads to make the bookings of the people for the entertainment purpose
more down. Hospitality, tourism and leisure industry ensures the entertainment to the people
within ensuring the effective services (Huang and et.al., 2020). However, the spending over
experiencing the entertainment has been completely reduced by the people. Also, there was strict
restriction by the government in order to stop the travelling of the people. So, the risk of
pandemic cannot be increased (Baum and et.al., 2020). Thus, COVID has made the drastic effect
over the hospitality, tourism and leisure. Moreover, the businesses has faced the huge loss.
Role of formative feedback
Formative feedback is usually provided during assessment course while summative
feedback is given only after the completion of assessment and is usually given in terms of marks
or grades. In order to improve the summative performance, it is important to receive and act
sincerely on formative feedback (Ogange and et.al., 2018). Formative feedbacks are vital for
encouraging improvements in the assessed work. With formative feedback learners are able to
highlight the areas which needs improvement and more efforts. Thus it plays great role in
enhancing the grades of summative feedback. Many students lack confidence and it influences
their performance throughout the program (Huisman and et.al., 2018). For such learner’s
formative feedback act as way to gain confidence and to improve performance through greater
concentration at work. At university or school education formative feedback is also important to
make student self-regulated and disciplined.
Due to several barriers students may not be working or leading correct path for academic
or professional growth. Thus in such circumstances feedback act as guiding light for the learners
which can assist students in assessing or evaluating their strengths, weakness or capabilities as
well as to take correct decisions related to professional decisions (Adkins, 2018). It is one of the
common issues among learners that they are not aware about the accurate decisions which they
have to take because of lack of guidance or support. Formative feedback used to provide that
help and knowledge to students so that they can themselves assess their capabilities and
effectiveness of their decisions. The changes or improvements observed in summative
performance due to formative feedback builds greater clarity and confidence among learner so
that their professional goals can be changed or improved accordingly.

Behaviour and cultural expectations
While studying business or management degree one not only have theoretical or academic
expectations but also builds expectations related to behavioural changes as well as culture.
Business is not only restricted to one single type of market, person or culture (Vila Samper,
2020). Rather it is global subject which affect every individual in form of customer or business
professional. Thus, with study the most common expectation among learners is that they can gain
understanding of different types of cultures and people. Management aspect give insight to
learners that after completing the course they will be effectively able to manage teams or
individuals. Though the individuals may be from diverse background or culture but individuals
have expectation that if dealing with market and business it is obvious that there will be people
with different ideology, choices and preferences.
With understanding students also expect that business degree also makes them highly
professional in terms of dynamic nature of business environment which changes rapidly
depending upon several internal and external factors. Learners expect that their cultural
knowledge and understanding is also reflected in their personal behaviour (Kumar, 2019). Like
the acceptance of diversity is one of the most important aspect of successful personal and
professional growth. With knowledge of business degree one gains learning about acceptance of
diversity and its importance in achieving professional targets (Garmendia, Irigoyen and Merlo,
2021). However, this is not only limited to professional expertise but individuals also expect that
even in personal life or in interaction with colleagues or teams they are well aware with the
diversity element. Another important achievement is that these courses make students capable of
gaining deeper knowledge and insight about the business theories and models and how they are
different in realistic markets as compare to concepts provided in theory (Wu and Schunn, 2020).
The behaviour of learners is assumed to be more innovative and flexibility which adjust as per
the changing scenarios and situational needs.
Analysing the importance of peer-to-peer support and team working in order to enhance the
learning experience
Peer-to-peer support refers to the scenario in which teachers in the organization supports
each other and implement effective team collaboration in term of creating the effective learning
environment in the classroom. Effective teaching technique leads to provide the impact over the
learning techniques of the students. I have experienced the effective learning due to the effective

support among the tutors in the college. Collaboration among the tutor leads to sharing of the
knowledge among them and increases their knowledge. As a result, the teacher use this
knowledge and techniques for implementing the effective learning environment (Martin and
Bolliger, 2018). The peer-to-peer support leads to implementation of effective learning strategies
in my classroom. As a result, this enabled me to develop effective schedule in relation of making
my learning more efficient. The professionals provide the guidance to the teachers and then, the
teachers use this guidance while implementation of the effective teaching techniques in the
classroom. This results in enhancing my learning ability (Al-Samarraie and Saeed, 2018). Thus,
peer-to-peer support and effective team collaboration enable teachers to exchange the knowledge
and this leads to generate the effective learning environment.
CONCLUSION
From the above report it has been concluded that, COVID has impacted the hospitality,
tourism and leisure industry in drastic manner. Furthermore, this has created the huge loss for the
industries as due to COVID, the operations of these industries reduced on a high note. Along
with this, the report has described the use of formative feedback in improving the summative
assessed work. Formative feedback plays the vital role in analysing the current performance of
the students. Thus, the students became aware about their strengths and the areas of
improvements. It enables the student in order to make effective routine regarding their learning
and provides the opportunities of performing in efficient manner in the summative assessment.
Apart from this, the report has highlighted the cultural and behavioural expectation in
studying of degree in business and management. The major elements of cultural and behavioural
aspects has been described in the report. Moreover, the report has shed the light over the
importance of peer-to-peer support and effective team working for enhancing the learning
experience. Support among the teachers in the college develops strong learning environment and

this further encourage students to adopt learning abilities. Thus, coordination among the tutors
plays vital role in increasing the learning efficiency of the students.

REFERENCES
Books and Journals
Adkins, J.K., 2018. Active learning and formative assessment in a user-centered design
course. Information Systems Education Journal. 16(4). p.34.
Al-Samarraie, H. and Saeed, N., 2018. A systematic review of cloud computing tools for
collaborative learning: Opportunities and challenges to the blended-learning
environment. Computers & Education. 124. pp.77-91.
Babu, G.S. and Sridevi, K., 2018. Importance of E-learning in Higher Education: A
study. International Journal of Research Culture Society. 2(5). pp.84-88.
Baum and et.al., 2020. COVID-19’s impact on the hospitality workforce–new crisis or
amplification of the norm?. International Journal of Contemporary Hospitality
Management.
Baum, T. and Hai, N.T.T., 2020. Hospitality, tourism, human rights and the impact of COVID-
19. International Journal of Contemporary Hospitality Management.
Garmendia, J.M.B., Irigoyen, I.A. and Merlo, F.J.V., 2021. Assessment of the dual training
itinerary in the degree in business administration and management. Journal of
Management and Business Education. 4(1). pp.82-106.
Huang and et.al., 2020. Understanding the impact of COVID-19 intervention policies on the
hospitality labor market. International Journal of Hospitality Management. 91.
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Huisman, B. and et.al., 2018. Peer feedback on academic writing: undergraduate students’ peer
feedback role, peer feedback perceptions and essay performance. Assessment &
Evaluation in Higher Education. 43(6). pp.955-968.
Kumar, A., 2019. Exploring young adults’e-waste recycling behaviour using an extended theory
of planned behaviour model: A cross-cultural study. Resources, Conservation and
Recycling. 141. pp.378-389.
Lee, C.C. and Chen, M.P., 2020. The impact of COVID-19 on the travel and leisure industry
returns: Some international evidence. Tourism Economics, p.1354816620971981.
Martin, F. and Bolliger, D.U., 2018. Engagement matters: Student perceptions on the importance
of engagement strategies in the online learning environment. Online Learning. 22(1).
pp.205-222.
Ogange and et.al., 2018. Student perceptions of the effectiveness of formative assessment in an
online learning environment. Open Praxis. 10(1). pp.29-39.
Vila Samper, M., 2020. The use of formative assessment in foreign language teaching for
motivation and L2 perception.
Wu, Y. and Schunn, C.D., 2020. When peers agree, do students listen? The central role of
feedback quality and feedback frequency in determining uptake of
feedback. Contemporary Educational Psychology. 62.p.101897.