Reflective Practice: Enhancing Workplace Communication Competency

This essay is a reflective practice assignment focusing on the development of communication competency. It uses diagnostic tools to assess the student's self-perceived communication skills, nonverbal immediacy, intercultural communication anxiety, talkaholic tendencies, and resilience for difference. The student analyzes their strengths and weaknesses in these areas, particularly noting areas for improvement in intercultural communication and talkativeness. The essay includes a literature review to support the self-assessment and proposes an action plan to enhance communication skills, emphasizing the importance of intercultural interactions and mindful communication strategies. The assignment aims to demonstrate advanced knowledge in written communication and the ability to reflect on good practices in workplace communication.

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Effective Business Communication
Student Name
Name of class
Name of Instructor
School Name
Date:

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Table of Contents
Diagnosis and Reflection...............................................................................................................................3
Literature Review...........................................................................................................................................7
Action Plan...................................................................................................................................................10
References....................................................................................................................................................12

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Diagnosis and Reflection
Amid our examination this term, one of the units we are considering is compelling business
correspondence. The unit concentrated more on the self-demonstrative devices of correspondence. The
devices we considered are self-seen correspondence, nonverbal quickness, intercultural correspondence
anxiety, talkaholic device lastly resistance for difference (Stevens, 2008). I for one got a chance to survey
my own relational abilities utilizing the above apparatuses and discovered that as much as I am solid in a
few viewpoints, I am additionally in the others. This unit along these lines proves to be useful in helping
me learn and turn into a successful communicator. In the content beneath, I will break down every one of
the specialized instruments named above and how I scored in the each device. I will likewise talk about
my way forward on how I intend to enhance the same and additionally improve myself a communicator in
future (Abell, Jung, & Taylor, 2011).
Self-perceived communication
When utilizing the self-saw correspondence ability apparatus, this device demonstrates that when
one gets a higher score in this classification, it means that one has high self-saw correspondence
capability for the most part in fundamental correspondence, for example, open, meeting, gathering, dyad
and in addition with outsiders, associates and companions (Croucher, 2013). This is an instrument which
was created to evaluate how skilled one feels in various correspondence situations. It ought to likewise be
realized that one's observation about how powerful he or she can talk is the thing that issues most than
what the untouchables' discernment may be (Abell, Jung, & Taylor, 2011).This is on the grounds that one
has that inclination whether he or she can do it or not. Subsequently for one to perform well in this
classification, he or she should have an abnormal state of trust in himself or herself as a man. This has a
considerable measure of impact on how this individual will impart ("ACPA – College Student Educators
International, 2016). My normal score in this class remains at 76 (seventy six) demonstrating that I am

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great in fundamental correspondence to be specific open, meeting, gathering, dyad, outsiders and
companions. Be that as it may, my score under the associates’ class remains at 65 (sixty five). This
demonstrates I am poor at the associates’ class and I have to accomplish a comment this made strides.
Nonverbal immediacy
Nonverbal promptness, can be characterized as the correspondence includes by an individual
whereby one uses non-verbal communication to impart as well as pass message signals. Such non-verbal
communication can be notwithstanding composed content or verbal talked words (ACPA – College
Student Educators International, 2016).This non-verbal communication incorporates, hand motions, body
developments, diverse body stances and different motions, for example, postponing, grinning, change in
vocal tone, eye to eye connection, nearer and additionally shorter separations, and so on. It is contended
that nonverbal instantaneousness practices are more compelling in imparting than verbal correspondence.
At the point when appropriately utilized, nonverbal correspondence can build lucidity, trust and add
enthusiasm to ones subject of introduction as it influences the group of onlookers to interface with them
better (Knight, 2016). Utilizing of nonverbal correspondence signals empowers both the speaker and the
gathering of people be calm and loose. It helps break the ice and makes a discourse air in the room.
Nonverbal signals anyway can be utilized to maintain a strategic distance from redundancy, in that the
motions can have the capacity to rehash what has just been said without making the point repetitive. The
motions can likewise go about as a substitution by supplanting what should have been said in words. It
can likewise be a type of supplementing what has been said or supplementing a person for instance praise
can be seen as a supplementing signal of gratefulness (Fall, Kelly, MacDonald, Primm, & Holmes, 2013).
The nonverbal motions can likewise be complementing to what has just been said in words.
Notwithstanding, if not legitimately utilized, the same can give a few logical inconsistencies making the
speaker to appear to be untruthful. For my situation, my non-verbal promptness remains at 87(eighty
seven) this demonstrates I am inside the high range for guys. This is in this manner a sign that I

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reasonable well in nonverbal correspondence. In any case, since the low is 83 (eighty three) and the high
is 104 (one hundred and four) it implies that I need to accomplish all the more with the goal that I can in
any event score over 100 (one hundred).
Intercultural communication
Intercultural correspondence trepidation is for the most part credited to vulnerability. This is the
dread that one gets when he or she should address individuals of various ethnicity, dialect, religion, race
or culture out of the blue. The reason for such vulnerability emerges because of immense ethnocentrism
which may influence somebody to have a shaped feeling about the other culture in light of ones' own
observation, where the speaker is originating from, race of the speaker or even in view of the dialect they
talk. This inclination where one has a craving for keeping away from or getting away from addressing the
intercultural gathering of people can result to unwillingness to convey (Chen, Simmons, & Kang, 2015)
lessened responsiveness and diminished decisiveness when imparting. This is on the grounds that one
feelings of trepidation that the other culture may judge him or her or additionally the dread of him not
being comprehended. These social contrasts and misguided judgments can result to doubt, for example, a
"us" versus "them" attitude in the two entomb racial gatherings (Mascle, 2013).
For my situation, my score is 42 (forty-two) which means I have a direct level of intercultural
correspondence anxiety. I presently need to chip away at the above with the goal that I can be a superior
communicator. Realizing that the world is expediently turning into a worldwide town and being an
understudy entombs social correspondence is inescapable. This is on account of in the present
organizations of higher learning, staff, understudies and teachers originate from assorted societies and
every one of them require each other for the better capacity of the establishment and how they relate with
each other issues most (Barber, 2014). Accordingly, as an understudy and an individual from the

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college's locale I have to enhance my intercultural correspondence dread so I ought to be quiet when
speaking with them or better still while tending to them if require emerges.
Talkaholic
Talkaholic is a term used to allude to somebody who gabs, somebody who talks relentless,
somebody who cherishes taking. Anyway as a great many people may not see this is an issue, in all
actuality it is an issue and one has to realize that rambling is an issue and that he/she concedes she has the
issue with the goal that she can work around the same to decrease on the talking (Mertins & Baus, 2010).
Therefore one can work out deliberately on the most proficient method to take care of this issue. Some
individual with such talking propensities can be alluded to as a habitual talker. Such individuals are
typically known to command discussions. The vast majority would anyway not have the tolerance to
listen all through. A great many people forgo having discussions with talkaholics, reason being whether
they engage them they will go on everlastingly and even never allow you to give your feeling or add to
the subject. They corner the discussion. Other individuals have a tendency to get irritated with the
relentless discussion in this manner even get anxious of sharing any of their data since the same may be
shared to anybody willing to tune in as the talkaholic individuals converse with any individual who
considerations to tune in. Individuals who talk excessively may end up being poor audience members
since they need to command the discussion. For this situation my score is 41 (forty one) demonstrating
that I fall under the class of a talkaholic.
Tolerance
Resilience for difference alludes to how one can impart to other people who hold an alternate
conclusion or perspective to theirs but not wind up enthusiastic. People who have solid difference
resistance levels comprehend and give the others a possibility or a chance to express their thoughts or
sentiments towards a specific subject without feeling scared, cautious or passionate (Lee, 2015). Such

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individuals may see such a warmed open deliberation where every individual has an alternate feeling as a
positive and learning knowledge as opposed to a horrible difficulty. A portion of the ways one can help
battle ruinous resistance is to attempt and comprehend the other people's perspective and see where this
individual is inferring at. It is additionally bravo to look past their own particular triggers by
understanding what triggers your contradictions (Maude, 2011). Try not to base your reasoning from the
past encounters yet rather take a gander at each dialog as another theme whereby one will undoubtedly
learn maybe a couple new things.
Literature Review
In view of my own rating on the five demonstrative apparatuses identified with correspondence as
learnt in the successful business correspondence unit, I have come to discover that I am better in self-saw
correspondence, Nonverbal Immediacy and Tolerance for differences. This is on the grounds that I am
certain with myself and my relational abilities and I have faith in myself that I can impart, I likewise
emphatically utilize nonverbal signals, body development and outward appearances and I additionally
realize that I can deal with warmed open deliberations without feeling rankled, individual, passionate of
getting to be cautious. These are my qualities to the extent correspondence is concerned (Monaghan,
2012).
Nonetheless, regardless of these positivity's, my shortcomings are in bury social correspondence
trepidation and Talkaholic scale which I have to address and work out on ways how I can influence a
noteworthy change inside a brief timeframe to traverse with the goal that I can be great in the five
indicative devices of correspondence (Omilion-Hodges & Baker, 2017). This is on account of even in
these establishments of higher learning, understudies and speakers of assorted societies are selected each
year and I ought to be quiet when speaking with them or better still while tending to them since the
worldwide understudy populace is developing and this helps construct solid intercultural connections

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inside these organizations by contributing and having the capacity to exist together well in this various
group. This along these lines gives presentation to new different social perspectives in universities (Peng
& Woodrow, 2010). I will enhance by guaranteeing that I draw in my kindred understudies and staff in
intercultural connections, which I believe it will empower me advantage in my relational abilities, enable
me to identify and influence me to wind up open to new thoughts (Singer & Navsaria, 2013).
Under the intercultural correspondence worry, my score is 42 (forty two) which means I have a
direct level of intercultural correspondence anxiety. Ceaseless intercultural communications will likewise
enable me to challenge my own convictions and empower me acknowledge new perspectives
("Understanding Intercultural Communication,", 2013). I will work out to guarantee that I connect with
different understudies who are originating from various societies other than the host culture. This will
empower me to attempt and comprehend their alternate points of view on various issues close by. With
time this will influence them to wind up friendlier and simple to discuss to (Byrne et al, 2012). To some
degree they will come to comprehend that on occasion individuals may dread to speak with them since
they may not know their responses or perhaps there are dialect boundaries also. The dread by either the
understudies to convey or approach their teachers, together with our own particular correspondence fears
as understudies may affect both the scholarly and understudy's close to home understanding. Understudies
may fear moving toward the instructor since they fear they may not be comprehended, my connecting
with them may enable them to diminish the dread and turn out to be more.
As an undergraduate student what I can do along these lines, is to be at the front line by testing my
own particular inclinations, recognitions and numbness when managing these kindred understudies from
assorted societies and foundations, which are not quite the same as my own (Vallade & Malachowski,
2015). I will endeavor to have the duty and be all the more intentionally side by side of my activities and
messages that I convey to kindred understudies and how they will wind up seeing the same (Walsh &
Mitchell, 2010). In spite of the fact that I realize that it is very difficult to get the opportunity to

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familiarize myself with every single detail concerning a new culture, I won't be demoralized from
extending what I know while investigating on what I don't. I will step up with regards to build my
intercultural capability and relational abilities so I can offer help to my kindred understudies on their ways
to progress (Yu & Downing, 2012).
Under the talkaholic scale where for this situation my score is 41 (forty one) showing that I fall
under the class of a talkaholic. To begin with, I couldn't have suspected that odds are that I might be
talkaholic. Anyway this estimation apparatus has possessed the capacity to influence me to see an
alternate part of myself which I never knew it existed (Weiguo, 2013). Being a talkaholic comes since I
am energetic about something and I believe I can't hold up to impart it to somebody and this makes me
unfit to observe what is basic and what isn't (Pandit, 2013). I will now endeavor to stop and think each
time the desire to talk comes up with the goal that I can attempt and comprehend what data my gathering
of people anticipates from me and give only that. On occasion I likewise cherish the lime light, the inner
self in me, anyway I see now that it isn't me who is the focal point of consideration yet rather my group of
onlookers. Sometimes I like controlling my gathering or my group of onlookers and I believed that the
best way to accomplish this is to continue talking (McDowell, 2010). In any case, now I realize that it is
likewise great to give my group of onlooker’s space to claim the thoughts and state them additionally in
their own particular comprehension. Now and again I feel that the point or subject I am to discuss is wide
and expound and the time I have is exceptionally negligible.
I have anyway learnt that the greatest support I can provide for my group of onlookers is to
concentrate more on what and the amount they can ingest, along these lines I will have given them quality
over amount. For my situation, now and again I don't know when to quiets down, I discuss anything that
comes into my head; I have now learnt to adjust my conversing with the subject or point under exchange
(Montrul, 2010). I have additionally seen that now and again I gab since I may not be sufficiently
arranged about the subject and that on occasion I have seen that I don't have much learning about the

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subject under exchange in this manner the an excess of talking is somewhat of a conceal. Anyway going
ahead I will guarantee that I do what's necessary research to be completely arranged for the discussion and
just address the actualities. To improve it even I will set aside some practice time with the goal that I can
get certain of what I am will discuss (Neuliep, 2017). On occasion the reason I ramble is on the grounds
that it feels exhausting to discuss a similar thing again and again regardless of whether the gathering of
people might be extraordinary. Because of this I end up rambling to decrease the weariness (Su, 2012).
Anyway I have chosen to center around the data my group of individual needs and in addition refining my
methods of conveyance.
Action Plan
Subsequent to evaluating myself utilizing the five demonstrative apparatuses of correspondence, I
have come to comprehend that I have to accomplish something keeping in mind the end goal to enhance
my relational abilities. This will empower me move toward becoming and viable communicator who
surely knows the focal points and burdens of being poor in correspondence (Neuliep & Speten-Hansen,
2013). I intend to do some short courses simultaneously with my present course and furthermore take an
expert course in correspondence (Hummert, 2017); this anyway will be instantly after I graduate in my
present course. To enhance my comprehension and picking up of theoretical learning I will build up a
perusing arrange for which I will be taught enough to take after for the following a half year. I
additionally plan to keep up some individual diaries (Hummert, 2017). This implies I should compose my
own diaries, and I intend to keep in touch with one diary consistently for the following a half year. My
work design and guide to enhance my relational abilities is as detailed here.
Being a decent audience in any contention is essential as each gathering should be heard, while as
yet being liberal and nonjudgmental. Such an audience will give complete consideration, will ask of any
elucidations where essential and tunes in to contrasting perspectives and does not wind up protective or
contentious. One can just realize when she quietly tunes in. For my situation my score is 52 (fifty two),

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this shows I have a high resistance to differences. This means I can deal with warmed contentions without
losing my cool, since I do not get factious or enthusiastic (Su, 2012). I utilize the chance to get assorted
perspectives on specific points and this makes me by one means or another more educated than how I was
before the discussion.
ACTION EXPECTED OUTCOME TIME FRAME
Take a course in
Preliminary Spoken
and Written English
This will empower me get essential abilities in fundamental
ordinary value-based necessities, tuning in, talking, perusing
and composing, through to aptitudes to successfully take part
in work, group and further examinations.
To be concluded
by end of June,
2018
Take Bachelor of
professional
communication
This will help me in my handy aptitudes in composing for the
media and corporate types, correspondence outline, and
balanced comprehension of successful correspondence both
inside a hierarchical situation and remotely with partners, will
be esteemed by bosses.
Long haul venture
which I will do
subsequent to
graduating with
my present course
construct a reading
strategy
To increase calculated learning, I will guarantee that I will
routinely read arbitrary articles about correspondence
Read an article
every week
Maintain personal
journals
I will guarantee that I keep in touch with some individual
journals about correspondence. This will enable me to
enhance my composition, perusing and correspondence.
Write a journal
each s month.
My investigation of this successful business correspondence unit in this course has helped me
enhance my self-understanding and self-recognition on issues correspondence; it has likewise empowered
me to change my view of how I see others (Hummert, 2017). These will, going ahead, push me to
successfully create and oversee connections and in addition viably associate with others since my

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comprehension of connections has been moved forward. I presently see better how to deal with
individuals from various societies distinctively without having any observation and without having any
shaped sentiments about them (Neuliep, 2017). This investigation has additionally helped me create vital
fundamental abilities, it has enhanced my basic reasoning, my critical thinking, compromise, group
building and open talking aptitudes have likewise enhanced (Montrul, 2010). I trust and trust that this
examination will empower me to professionally prevail since I have picked up learning of how to make
solid oral and composed messages. I am currently ready to cooperate well with others while dealing with
my mental self-view. My exploration, investigation and critical thinking aptitudes have gone a step higher
and I can affirm that I have now improved as a successful national.