Design It: Reflective Report on Software Issues and Action Plan

This reflective report, titled "Design It," analyzes software design issues encountered during the online tax filing process. The student, drawing from lectures and personal experiences, identifies problems such as user interface flaws, coding errors, and a lack of user awareness. The report includes an analysis of the situation, an evaluation of the existing system, and an action plan for developing new software. The action plan outlines the stages of software development, from data gathering and design to coding, testing, implementation, and maintenance. The student highlights the importance of civic values, identifies strengths and weaknesses in their approach, and discusses the expected outcomes of the proposed changes. The conclusion emphasizes the value of design thinking for personal and societal development, advocating for improved software design and user education.

Running head: DESIGN IT
Design It
Name of the Student
Name of the University
Author note
Personal blog: aksharbhatt12047722.wordpress.com

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Table of Contents
Introduction:....................................................................................................................................3
Knowledge gained:..........................................................................................................................3
Analysis and evaluation:..................................................................................................................4
Development area:...........................................................................................................................5
Civic values:....................................................................................................................................5
Strength:.......................................................................................................................................5
Weakness:....................................................................................................................................6
Action plan:.....................................................................................................................................6
Expected outcome:...........................................................................................................................9
Conclusion:......................................................................................................................................9
Bibliography:.................................................................................................................................10

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Introduction:
The report falls under the reflective type of report. According to the name reflective
report I am making this report so as to present all the things that I have learnt from the lectures
and the tasks that I have performed during the lectures(blog#2; 23rd July 2017). I have mentioned
the cross referencing blogs in the paragraphs from where I have considered the blogs. The title
page consists of the link of the blog which I have uploaded on WordPress. This will help in
taking anyone directly to the pages that have the blogs.
I have divided this report into several parts so as to understand the knowledge that I have
gained after attending the lectures. I have gone through the various units and analysed the parts
along with evaluating them. This report is mainly focused on the problems that I have discovered
about the system, in the later portion of the report I have also made an action plan so as to
support the knowledge that I have gained and this plan is based upon my views and the analysis
that I have made. The conclusion portion consists of the summarisation of all my knowledge’s.
Many considerations were made regarding the incident before the design thinking but the
main reason for which I have selected this incident is for the betterment of the society and
lifestyle of the people in several ways(blog#3,27thJuly 2017).
Knowledge gained:
Design thinking helps in complete changing of the point of view of a certain individual.
Existence of many people in this world who always want new technologies has made us to think
about operating in a modern way. Design thinking not only helps me to earn benefits but also
helps the other peoples who are not even linked with me to earn benefits(blog#3; 3rdAugust
2017). Our office had had developed a software for submitting the taxes online. One day when I

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reached the office I saw that many people were facing problems when they had deposited their
tax online by the use of a software. This made them pay huge penalties. For saving their time
people used the online software but instead of earning benefits they faced huge problems. This
made me think about the bad design and the bad coding procedure involved in the process of
developing a software (blog#4; 11th August 2017). When the problem raised, people were made
to visit the office for solving their problem as a result the valuable time of the peoples were lost.
When I came home and checked the online process and I was very much shocked to see that
there were many faults involved in the online portal. I tried to examine this software and I was
very much shocked to see that the main reason was improper design, present of bugs and
improper coding process.
Analysis and evaluation:
The incident discussed above helps me to notice that most of the people were not aware
of the online procedure involved in the process of filing taxes online. For example, there was
man who was depositing his tax manually also argued with the officials that his tax calculations
are also incorrect after seeing that online process was defective. He was arguing about the fact
that the total process of tax filing is defective including the manual process. By arguing with the
officials he was totally wasting the time and was blocking the way of the peoples who were
actually facing the problem.
Moreover, according to the analysis the liberal environment and the lack of awareness
regarding the tax filing procedures are not the only reason for the problem but it also includes the
waste of time of the office and the management procedure of the office. This will also help the
competing peoples to take advantage thereby helping them to take a lead. According to my
analysis I detected the lag behinds in the software which were resulting in the increased amount

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of problems. Spontaneously there is also a need for evaluating the awareness in the minds of the
people who were taking it very casually(blog#9; 5thOctober 2017).
Development area:
Looking into the current situation of the office and according to my analysis there are
many areas which needs to be developed and enhanced. We are aware of the fact that the first
section of the report consists of the interactions with the customer. This section consists of the
process of serving the customers and for that there is a need for developing a new software
which won’t cause any further difficulties(blog#5; 20th August 2017).
There might be also some people who forgets to file their taxes so the software must
include some specifications so as to give a reminder about the date of filing the taxes.
Moreover, as I have discussed that the people are not aware of the processes of filing
their taxes so it might cause serious issues if they are not made aware of the real and the proper
procedures. It is the sole responsibility of us to make the people aware about how to use the
software properly.
Improvement in the above mentioned areas the software developer country can gets
benefits along with helping the peoples(blog#10; 5thOctober 2017).
Civic values:
Strength:
The strength that I have acquired is to analyse any situation and if in case if the situation
is running in an unexpected way then it is possible for me to give a solution that can help in
getting out of the unexpected situation. I am not able to see any type of way that is miss leaded

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or make my brain think out of the box not even when the system or the work is being done
properly(blog#12; 6thOctober 2017). The types which includes this type of thinking are the best
way to get out of the working ways that are old. For example,when I went to one of the launch
program of a cell phone I saw that when the people were sitting at the back were unable to see
the product when it was taken out of the box. The first idea which came in my mind was the
launch should be done be presented live or a video recording on a big screen which will help the
people sitting at the back to see the product. The reflection report that I have made consist of my
strength which in help in providing the better service to the customers and the new software
needs to be developed for the purpose of creating better awareness and to provide a better service
to the customers.
Weakness:
The main weakness that I suffer is the opposite part of the strengths that I have gained. I
may face many situations where I am unable to develop new ideas about the possible ways that
can be adopted so as to face the problems(blog#12; 6th October 2017). Some situations might
occur where it is totally impossible to develop new ideas. The worst idea that came in my mind
regarding the situation discussed above is the total abolishment of the online process for filing of
the taxes. The waste ideas that comes in the mind should be totally skipped during the process of
design thinking. Waste ideas can lead to more bad situations(blog#4; 11th August 2017).
Action plan:
Based on the learning outcome of this course, I have developed an action plan for
launching a new software application. The most basic steps included in the development of a
software are:

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No. Criteria Time period Status Result
1 Data gathering 1 month Deployed
successfully
Knowledge
regarding
requirements
2 Designing 1 month Deployed
successfully
Appropriate
designing without
faults.
3 Coding 2 months Deployed
successfully
Appropriate
design of
software
4 Testing 1 month Deployed
successfully
Detecting issues
5 Implementation 1 month Deployed
successfully
Reals problems
6 Maintenance 1 month Deployed
successfully
Solving the issues

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Data collection and analysis: In this procedure the essential, needs for building up software are
collected. At the point when the data have been accumulated, an analysis has been achieved in
order to approve the requirements as well as incorporating the prerequisites on the procedure of
programming advancement. At last, a record is made for serving the following period of the
improvement procedure this study and gathering of the necessity is improved the situation in 1
month. This procedure has been instructed to us on the first and the second week.
Design: This progression incorporates the way toward outlining the product with the prerequisite
determinations that were accumulated on the primary stage. System designing assists me to
determine the equipment as well as the needs of the system and furthermore to introduce the
general plan. This procedure turns out to be particularly simple to me in the wake of going to the
addresses. In addition, designing is to improve the situation the following 1 months so that there
does not exists any issues if there exists any issue then it should be expelled.
Coding: The third period of the activity design incorporates the coding and I need to do it after
the way toward outlining is finished. This is the longest period of software development thus I
will need right around two months. This procedure will be especially simple for me as I have
learnt numerous new things from the addresses gave to us on the addresses.
Testing: After finishing of the third stage I will continue for the testing of the created code in
order to locate the diverse issues and to moderate those issues. I will see the codes from various
prospects as I was instructed in the classes.

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Implementation: This stage will incorporate the dispatch of the product and first beta testing
when the software will reach to the clients. This stage will likewise incorporate the identification
of the issues and will help me to note down the issues for the taking care of the issues. This
organization and testing will practically take one month.
Maintenance: This will be the last period of the building up software. This stage will incorporate
the procedure for solving that I will do as such that the clients measurement not confront any
further troubles. As I have learnt in the addresses given the continuous weeks I am very much
aware of the procedures required for recognizing and tackling the issues. This critical thinking
procedure will nearly take around one month.
Expected outcome:
Discussions have been made and been explained in the above paragraphs in which there
is a need of modification in recent system of running responsible for having changes in the
office. The employees of office have to observe all the changes that are taking place inside the
organisation. Looking into the matter of making the peoples are aware of the facts that are
included in the process of change. Marketing agencies will help in making the peoples
understand the proper process and what are the necessary steps that should be taken by them for
the purpose of solving the problems that might be faced by them. Proper developed software will
help in adopting a proper and a problem free process. Proper maintenance team should be
recruited for the purpose of meeting the customer’s problems. A proper software needs to be
developed for this purpose.

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Conclusion:
The reflective report explained above helps us to conclude that the process of design
thinking helps us a lot for my personal development and also for the development of the society.
Different views can help in bringing positive as well as negative changes in the firm but still
there remains an option of choosing the right option by the higher authorities. Action plan has
been developed for the purpose of making a new developed software for the development of the
office along with helping it out in the field of competition and to obtain a higher position in the
market.
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