BM561: Business Consulting Report on Regent College of London

This report provides a detailed analysis of Regent College of London, an educational institution, focusing on the challenges it faces and the application of business consulting principles. The report begins with an executive summary and introduction, outlining the background of Regent College, its services, and its clients, including students, teenagers, and parents. It identifies key issues, such as lack of student participation, unavailability of space, and a shortage of skilled teachers. The analysis critically examines areas of importance for the client, including market dynamics, internal and external factors, and competitors. The report highlights the top three problems faced by clients: lack of awareness of consulting services, lack of teacher support, and inappropriate training programs. The conclusion summarizes the findings, emphasizing the need for Regent College to address these issues to improve its services and maintain its competitive edge. The report utilizes secondary research and academic theory to support its arguments and recommendations.

Business consulting

Executive Summary
In this report, a deep analysis of the Regent College of London is elaborated.
Business consultant business is the part of the new industry which are helping the
customer by giving guidance for their future. Here the background of the company is
evaluated where the comprehensive secondary research which evaluate the concept of
the company which show the growth and failure of the company. This research explain
the problem of the company and also help in identifying the solution for that problems.
Their clients, issues which are facing by the clients, factors which are affected by the
client's decisions and top three problems which are faced by the clients because of the
company's weakness.

Table of Contents
Executive Summary.........................................................................................................................2
Introduction......................................................................................................................................4
Background of the company.......................................................................................................4
Client of the Regent College and the different type of problem they are facing........................5
Critically analysing and presenting the area which implement the importance to the client......6
Top three problems face by the clients.......................................................................................7
Conclusion.......................................................................................................................................8
References........................................................................................................................................9

Introduction
The main purpose of this report to understand various challenges are facing by
the client and what are the main priorities to overcome these challenges. Therefore, a
comprehensive secondary research has been carried out for the client`s business They
are the professional who has the knowledge and skills which are they provided to the
clients and their customers. They analysis the behaviour of the customer's need, on the
basis of that research they make secondary data research, and in last they provide the
solution of the customers regarding their need and demand. In the market, there are
various types of consultancy services like; strategy consultancy, business consultancy,
financial consultancy and many more different types of services which are provided by
the consultant. In this report, the chosen company is a Regent College of London. This
is an institutional organisation which is founded in 2000. This report provides the
summary of the introduction of the client and the issue which are facing by them, factors
which affect the company in respect of client and top three issues which are facing by
the clients.
Background of the company
Regent Group of London is an educational institution of London, which was
founded in 2000. They have the motive to provide the best education to the customer of
London first and then provide the education and provide the consulting to all over the
world's student. There are major parts of the Regent Group of London; real estate
management, investment management, a university in London, risk management and
also healthcare (Anderson and Mckenzie, 2020). There is a programme which is
conducted by regent group to develop the personal and professional growth of the
client. Thinking into Character (TIC), it is special programme which provide amazing
transformation in the company given by Dr Selva Pankaj. This programme is conducted
Regent Group has many competitors in the market and one of the biggest competitors
are Croydon college, Barnet and South Gate Colleges. These three are the major
competitors of the regent group which are directly giving a tough competition to the
customers.

Client of the Regent College and the different type of problem they are facing
The client of regent group are the one who are using the the functions and services of the
company. The Regent College of London offered the various courses and services which
are offered to their clients in the company.
 Students: Students are the most important clients of the company as they are the
one who joins the company's college and university. With the different courses
they are provided like, TIC, HND, Foundation, diploma, and bachelor
programmes are offered.
 Teenagers: The consultant provides the various suggestions and services which
are needed to develop their skills and knowledge by choosing the right career
path and right institute (Williams, 2017). As Regent College help the person to
make the right decision by showing them all the prospect and circumstances.
 Parents: parents are the also client of the Regent College, as most of the time
parents play an important role to guide the students to choose the programme.
So Regent College provide the training and consultant to the student and at the
same time to the parents.
Despite organisation is growing rapidly but in recent time there are number of
challenges are facing by the Regent College. Some of these are:
 Lack of student participation: the clients are facing one of the major problems is
students of the Regent College are not participating. In the regent group the
education system is strict and discipline. Because of that, the new client was not
able to understand the nature and culture of the company. This would be the
consequences for the clients and for the company also. As they provide the
discipline classes, teach time management techniques, different classes
structure.
 Unavailability of space: The space problem in the company has become the
issue and problem for the customers as they are not adjusted with the space
problem of the company. And this somehow declines the image of the Company.
New students are not adjusted within the organisation because of unavailability

of the space. In the time of pandemic it is important to maintain the distance in
between the students and teacher (Crilly, 2017). So space in the regent group is
very important.
 Lack of skilled teachers: The client of the company is facing the issue regarding
the services which are provided by some of the teachers are not actually worth-
full. So, the unavailability of the good teacher become the major issue for the
clients. Teachers are very important source for the any academic institution
(Pelham, 2015). So to have the skilled teacher improve the condition of the
company.
Critically analysing and presenting the area which implement the importance to the client
This is very important the client take these challenges very seriously and
respond immediately to overcome these issues. Therefore, there are some
areas of importance which should be focused adequately and some of these are:
 The market of the Regent College is defined and made by the customers, as they
are the one who uses the company's products and services (Julien, 2018). So,
the company must be aware of the new trends and demand of the customers.
The market of the business consultant is increasing in the industry and the
demand for these types of business are increasing by the customers. So, this
market area is an important factor for the customers as the market mostly
depends on the customers. The new competitors of regent group are orbitial
education, cyber Vista and schools for children. The market is very competitive
and the company are not enjoying the benefits of competitive advantage.
 Factors affecting the internal and external market of the company: In the
company, there are two major types of factors internal and external factors.
Internal factors include the company swot analysis, Ansoff matrix as this help the
customers to know more about the company's position and market value
(Pelham, 2015).
 Target market and competitors: The most important target market is the student
of the age group of 18-26 years old mostly. So, to make the customers attractive
towards the company and their services. Another target market are the new
investors and interesting students who are want to do something different in their

lives. The competitors of the Regent College are increasing day by day and in
recent time most important competitors are college of North West London,
Harrow College, New City College, Croydon College, Barnet Southgate College
is the major competitors of the company. The new market area for the company
is that area where they are not providing there services (Williams, 2017). With
the help of execllent services and smart teaching facilities they can manage the
competition and avoid the extra expense of the company.
These are the major factors which can easily influence the decision of
the customers and that make the impact on the Regent College market share
and revenue.
So, the above factors are very important for the clients of the Regent College.
Top three problems face by the clients
The business consultant is the one who solves the problem of the client, in
choosing their career path and career options (Collins and Butler,2020).
Regent College complete the proper evaluation on the clients, and make the
conclusion that the clients are facing various problems which are must be solved
by the company as soon as possible.
The top three problems are evaluated further:
 Lack of awareness: People are not aware of the business consultant services so
the scope and service of the company are decreed. To avoid this issue in the
market and customers, Regent College make the advertisement for the services
they offered in the market. They are providing relevant information in terms of
client satisfaction and completing their need in the market. The unawareness of
the programmes which are offered by the company, make the difficulties for the
students in choosing their career path.
 Lack of teachers supports: The teacher of the Regent College is not so
interactive and supportive comparing to their consultant team (Aronoff and Ward,
2016). So, it is the major issue which is faced by the customers. As when the
client comes for a consultant, they feel satisfied as Regent College are having
the good skilled and knowledgeable team but their teachers are not as good as
the customer wants.

 Inappropriate training: The training which is provided by the Regent College are
not so appropriate and necessary like it should be done. Regent College must
focus on improving the training facilities, teachers and the resources which are
used by them. It will help the company to increase the demand and satisfy the
customers need and wants.
These are some issues which are face by the customers of the company. And
these issues are most important, as without having the information and awareness of
the company (Williams, 2017). Lack of teacher support and inappropriate training will
increase the burden of the company and decrease the trust of the customer on the
company. These points are important as brand awareness is on the first point, teachers
support are on second and training is on third point. In the sequence of problem which
are face by the clients in the company.
Conclusion
From the above report, it is concluded that the Regent College of London, is an
educational provider who is providing the educational services to the customers. They
are expanding their business based on special programmes like TIC, HND, diplomas,
bachelor programme, master's degree and many more loan services related to the
student's education system and in last their main work consultancy services for the
student as well as for their parents. There are various problems which are facing by the
customers and student and to solve those problem company should analysis the
competitor's strength, targeted customers, and those customers related factor which are
influence the decision of the company. Issues which are faced by the clients and their
solution is provided to them regarding solving their issues, challenges and hurdles.

References
Books and Journals
Anderson, S.J. and Mckenzie, D.J., 2020. Improving Business Practices and the
Boundary of the Entrepreneur: A Randomized Experiment Comparing Training,
Consulting, Insourcing and Outsourcing (No. 9502). The World Bank.
Aronoff, C. and Ward, J., 2016. Family business ownership: How to be an effective
shareholder. Springer.
Biech, E., 2019. The New Business of Consulting: The Basics and Beyond. John Wiley
& Sons.
Collins, D. and Butler, N., 2020. Success and failure in professional projects: the nature,
contours and limits of consulting professionalism. British Journal of
Management. 31(3). pp.457-469.
Julien, P. A. ed., 2018. The state of the art in small business and entrepreneurship.
Routledge.
Pelham, A. M., 2015. The Influence of Consulting Oriented Sales Management
Programs on Customer Retention and Long-Term Profit Growth. In Creating
and Delivering Value in Marketing (pp. 66-66). Springer, Cham.
Williams, S. L., 2017. Hart's Hardware and Supply: An Independent Consulting
Dilemma. New Horizons in Adult Education and Human Resource
Development. 29(4). pp.47-50.
Crilly, D., 2017. Time and space in strategy discourse: Implications for intertemporal
choice. Strategic Management Journal. 38(12). pp.2370-2389.