Business Consulting Research Report: Regent Group Performance Analysis

This report provides a comprehensive analysis of the Regent Group, a multinational educational institution, focusing on its business consulting needs. It begins with an introduction outlining the importance of business consultants in addressing organizational challenges and improving performance. The report identifies the Regent Group's customers, including students, staff, teenagers, parents, investors, and employees, and examines the problems they face, such as lack of staff, planning, and resources. It explores the key factors influencing customers, including market dynamics, political, economic, social, and environmental factors, target markets, and competitors. The analysis highlights issues like lack of awareness, the need for a better work culture, and the importance of promoting the organization. The report concludes that business consultancy is vital for improving sales and efficiency, emphasizing the need for brand awareness and customer satisfaction. It also references several academic sources to support the analysis.

Business Consulting

INTRODUCTION.....................................................................3
Background of the organisation..............................................3
The customers of Regent group and the problems they are facing with the organisation 3
The important factors for the customers.................................5
The issues faced by the customers in the organisation...........6
Conclusion.................................................................................7
REFERENCES..........................................................................8

INTRODUCTION
The organisations have employees that helps in increasing the performance. The
businesses have to different issues and they need business consultants to help them improving
the performance (Lăzăroiu, 2015). The employees have skills that are important for helping the
organisation in analysing the weaknesses and giving quality work to customers. The businesses
have motives that will help them in performance and business consultant give the suggestions to
the customers about the services provided by the organisation. The business consultants have the
knowledge that will help them in increasing the performance of the customers and attracting
them to the products of the organisation. The chosen organisation for the report is Regent. The
report includes the problems faced by the organisation, analysing the importance and the issues
faced by the organisation.
Background of the organisation
The Regent group of London is founded in 2000 as an educational institution and they are
operating as the multinational institute to give the students better education and increasing the
quality of the learning. It has five campuses in UK and Regent Park college has the first campus
in Park Inn central London. They provide owners and managers to the educational institutions.
They provide many courses for the students and have four campus partners
The customers of Regent group and the problems they are facing with the organisation
The Regent group is in the educational region and they are having customers which are
directly affected by the decisions of the organisation (Maylor, Blackmon and Huemann, 2016).
The customers of the Regent group are
 Student- The students of Regent group are interested in the specialised courses which are
giving them diplomas like TIC, HND diplomas, foundation degree, foundation years,
master and top up degrees, students loans possibilities, morning, day and evening classes.
The students are having professional needs and they will help them in increasing the
knowledge in the organisation. The students of the Regent group are in the age group of
18-26 years because they have the educational needs and they are from across the globe.

 Staff- The Regent group has many staff that are helping them in increasing the
performance. The business consultant gives the better services to customers and the staff
is the members of the Regent group that are helping them in working according to the
needs of the customers.
 Teenagers- The teenagers are having the needs of getting higher education and increasing
the knowledge. They will make the choice of the studies and increase the performance of
the students.
 Parents- The parents help the students in choosing the options the can take for the studies.
The professional courses are important for the career of the students and the parents are
helping them in choosing the option they can take to achieve success (Boshyk, 2016).
The Regent group is consulting the students and the parents top help them in the studies.
The business consultants of the Regent group are helping the parents to suggest the
students what they can choose of the career and it will help them in increasing the
performance.
 Investors- The investors are making the businesses expand and they will make them
increase thaw performance. The organisation will help them in attracting customers by
providing good service and it will improve the performance. The Regent group has many
investors because they are a large organisation and they have customers in many
countries. The investors are helping the organisation in among the plans and they are
increasing the quality of the organisation. The organisation should select the investors
who are working with them to achieve success. The investors are helping the organisation
in increasing the quality of performance.
 Employees- The employees are important for the organisation because they help in
increasing the performance. The Regent group is helping the employees in increasing the
quality and they are making the organisation giving products according to the needs of
customers. They have many employees and they are making the organisation improve the
performance (Gratch, DeVault and Lucas, 2016).
The problems faced by customers in the organisation
 Lack of Staff- The Regent group is the large organisation and they are having staff that
will make them increase the quality. The staff are less as compared to the campuses of
Regend group and they are helping the organisation expanding the organisation.

 Lack of planning- The employees of the organisation are not having the decision making
skills to give good services to customers. The organisation should help the employees in
planning and they are increasing the performance. The planning is important because
there is cost involved in the organisation and it help in giving quality products. The
business consultants are helping the customers in planning so they should have the plan
to increase the performance (Kohtamaki and et.al., 2015).
 Less resources- The Regent group has resources but they are not organised. The
employees should plan the resources according to the organisation and helps in reducing
the cost.
The important factors for the customers
 The market- The customers of the Regent group are attracted to the service provided by
the organisation. The factors which are affecting the industry should be analysed by the
organisation and the needs of the customers in the market.
 The factors influencing customers- The organisation are having external factors that are
impacting the decisions and they are the political factors and Regent group give the
education to students so they should analyse the political factors. The inflation rates
affect the fees of the students and the social factors affects the knowledge of the
customers. The organisation is having laws to attract the customers around the world. The
environmental factors impact the students of the organisation (Baumann-Pauly and
Nolan, 2016).
 Target market- The customers of the Regent group are of 18-26 years because they have
the need to get good education. The organisation should have the plan to increase the
performance and attract the students. The organisation should have the courses that will
help the students to increase the knowledge.
 Competitors- The Croydon college was founded in 1954 and is the competitor of Regent
group. They are giving services to customers and are focusing on increasing the
performance. The Barnet and Southgate college is having many colleges and is the
competitor of the Regent group and they are focusing on increasing he quality of the
organisation.

The issues faced by the customers in the organisation
The business consultants are helping the customers in choosing the option that will help
them in achieving what they want. The organisations are having the skilled employees to
increase the performance. There are many issues faced by the customers.
- Lack of awareness- The Regent group is providing consultant services to help the
customers in selecting the options that will help them in the career. The organisation is
having customers in many countries and they are not aware of the business consultancy
and it becomes difficult for the students to make the plans.
- Better work culture- The organisation will attract customers when they have a good
environment. The students want to study where they get to increase the knowledge. The
business consultancy of Regent group should have better work culture that will help them
in increasing the performance of the organisation. The students should be able to choose
the career which becomes different when they are not getting the work culture according
to the needs.
- Promotion of the organisation- The Regent group is having many customers and they can
help the organisation in promoting the services. The customers reviews will affect the
decisions of the students and they are not focusing on the needs of customers. The
students from across the world are attracted because of the reviews and the lack of
promotions of the organisation is impacting the organisation.
The organisations are having many factors that are impacting the performance. The Regent
group is affected by the factors because they are impacting the decisions of the customers and
increasing the cost of the organisation. There are many customers who are interested in the
studies and the organisation should help them in increasing the quality of the studies (Zieba,
Bolisani and Scarso, 2016).

CONCLUSION
From the above report it has been concluded that business consultancy provides
management consultancy to the customers to improve their sales and efficiency of the
organisation. The main challenge for the company is to make aware about the brand to its
existing and new customers. This create opportunities for the business to sell its products and
services. Business consultancy helps the organisation in improving the performance of the
products and results in achieving success of the individual and company both. But it is very
important to have experience about business consultancy. This helps the organisation in
increasing their sales and provides customer satisfaction.

REFERENCES
Books and Journals
Lăzăroiu, G., 2015. The role of the management consultancy industry in the knowledge
economy. Psychosociological Issues in Human Resource Management. 3(2). pp.71-76.
Maylor, H., Blackmon, K. and Huemann, M., 2016. Researching business and management.
Macmillan International Higher Education.
Boshyk, Y. ed., 2016. Business driven action learning: Global best practices. Springer.
Gratch, J., DeVault, D. and Lucas, G., 2016, September. The benefits of virtual humans for
teaching negotiation. In International Conference on Intelligent Virtual Agents (pp. 283-
294). Springer, Cham.
Kohtamaki, M and et.al., 2015. The performance impact of industrial services and service
orientation on manufacturing companies. Journal of Service Theory and Practice.
Baumann-Pauly, D. and Nolan, J., 2016. Business and human rights: From principles to
practice. Routledge.
Zieba, M., Bolisani, E. and Scarso, E., 2016. Emergent approach to knowledge management by
small companies: multiple case-study research. Journal of Knowledge Management.