Business Consulting Report: Regent Group London's Key Challenges

This report provides a business consulting analysis of Regent Group London, a well-established university facing challenges in the education sector. It identifies key problems such as faculty loss due to the Covid-19 pandemic, difficulties in hiring new professional teachers, communication issues, and ineffective promotional strategies. The report employs Porter's Five Forces, STP analysis, and PEST analysis to evaluate the industrial impact, market segmentation, and macro-environmental factors affecting the college. It further discusses the top three issues—professional expertise, communication problems, and inactive promotional strategies—and suggests mitigation strategies. The conclusion emphasizes the importance of evaluating both internal and external factors for businesses to navigate challenges effectively.

Business Consulting

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
Overview of the client and the problem they are facing..............................................................3
Breaking down the problem.........................................................................................................3
Top three issues of Regent Group London and the ways to mitigate them.................................6
CONCLUSION ...............................................................................................................................6
REFERENCES................................................................................................................................8
Books and Journals......................................................................................................................8

INTRODUCTION
It is not easy to run the operations of businesses as the owner have to face certain
challenges and problems (Braksick and Smith, 2022). The owner of business have to evaluate
both internal as well as external environment to determine the complexities that company might
face. Most of the time decision taken business own went wrong and they have to face great loss.
This indicates that organisation have to focus towards the market conditions. This report is
prepared to evaluate the business problems faced by clients. The report is based on the college
named Regent Group London, which is working in direction to build better career of students
using effective learning tools. The main goal of the college is to make students aware about the
digital technology so that they can stand out in the competitive environment. Further the
problems which businesses have to face due to external environment were discussed.
MAIN BODY
Overview of the client and the problem they are facing.
The Regent Group London was established in 2000, which is one of the best established
university (Cerruti, Tavoletti and Grieco, 2019). The university is being induced in providing
quality education of all segment groups which includes nursery, primary, secondary, higher
secondary and standard certified courses. They aims of become the leader who is able to provide
quality education of students along with rising their living of standard. With the use of different
business strategies Regent Group London is able to make continuous growth and are able to
establish its strong presence. Due to the situation arise by Covid – 19 education sector have to
face a huge loss as they remained close for a long period of time. With this, Regent Group
London lost the faculty who was able to provide quality education of students. Thus, they are
focused towards hiring professional teachers who can maintain the image the college.
Breaking down the problem
The college Regent Group London is facing issue to make hiring for new professional
teachers and providing quality education to students through which they can grow it is necessary
to evaluate industrial factors (Costa, Pereira, Dias and Gonçalves, 2022). Porters five force
model is used for the purpose of analysing industrial impact which is mentioned below -
 Threat of new entry – The education sector is growing rapidly and new colleges &
universities are establishing. The new institutes are using modern techniques to educate

students. Thus, Regent Group London have to make new hiring of professional teachers
who can provide expertise knowledge to students. They can also make use of digital tools
for providing online classes to students.
 Bargaining power of suppliers – The education and services provided by private
universities are effective though which they are able to seek attention of students
(Helenek, Petinga and Wimble, 2018). This is why Regent Group London have number
of suppliers and thus, power went in their hand.
 Bargaining power of customers - The Regent Group London is able to maintain the
quality of education provided by them which lead in have bargaining power in the hand
of university. Regent Group London is able to maintain the standard and quality of
education provided by them due to which students does not bargain and are ready to pay
fees demanded by them.
 Threat of substitute goods – Different students have different choices and accordingly
they select the course which they want to opt. Due to substitute collages available in the
market the students get wide range of options out of which they can choice. Regent
Group London provided limited options for course though which it is easy for
competitors to attract students. Competitive rivalry – Due to rapid changes in the technology it is difficult for Regent
Group London to cop up in current market. As competitors are making use of latest
technology to grab attention of students.
STP analysis
STP analysis help the organisations in identifying the targeted set of customers who are
available within the market (Madsen, 2019). The STP analysis of Regent Group London is stated
below -
 Segmentation – The market is wide so it is now possible to connect with each and every
individual thus organisations use to segment it into different small portions. The
segmentation is done to cover customer belonging to each segment and according to their
taste & preference they can be pitched. Regent Group London have segmented its
customer base on behalf of age, gender and location.
 Targeting – Out the the segmented groups organisations makes its products or services
for the customers belonging to a particular group. It become easy for organisations to

evaluate the potential customer who will be most interested in the product or services
produced by organisation. Regent Group London mostly targets the students who are
above 18 and want to pursue any professional course. With this, they make sure to
educate students who are highly interested towards studies and want to build a bright
future. Positioning – The term positioning signifies to build an effective and positive image in
the mind of customers. The organisations who are able to create positive image will be
able go make enhance its brand value. Regent Group London plans to position
themselves with the help of social media marketing.
Pest analysis
The businesses have to face certain challenges which arises in the macro environment
(Poon, 2022). The evaluation of challenges which are being arises in external environment can
analyses with the help of PEST analysis, which is stated below -
 Political – The organisations of UK have benefit due to stable government and their
policies, but due to higher tax rates and barriers in trade they have to face problems. The
situation arise due to Covid – 19 pandemic Regent Group London remains close for a
longer duration of time and hence they have to bear huge loss. With this, when the
situation went normal UK government have increases the rate rates due to which
purchasing power of students reduces.
 Environmental – The environment plays a vital roles in maintain healthy of all living
beings thus it is important to prevent it. Regent Group London make sure to provide eco-
friendly and sustainable environment culture to the students. They make students aware
about the importance of protecting environment and practices waste management
techniques in their campus.
 Social – Social factor comprises of the behaviour or perception of society towards things.
To gain the competitive advantages it is very crucial for organisations to understand the
things pattern of customers. Regent Group London have analysed that they are facing
issues related to lack of highly professional staff due to which students are shifting
towards other competitors. Technology – Technology is making rapidly changing which also effects productivity of
companies negatively. The organisation who make use of modern technology are able to

satisfy the demand of society. Thus, Regent Group London aims to provide training to
students about the modern and latest technology though which they can get competitive
advantages. Also, the students can build their bright future with the help of technology.
Top three issues of Regent Group London and the ways to mitigate them
The businesses faces certain issues from starting of venture to its end. Some of the
challenges or issues faced by Regent Group London are stated below -
 Professional expertise – Due to situation of Covid – 19 pandemic the Regent Group
London have lost its highly qualified professionals. This is why now they are facing
issues in identifying the appropriate qualified training staff for their universities who are
capable enough to provide quality of education (Poorani and Thiyagarajan, 2018). With
this, due to advancement of technology certain online certified courses have launched.
Thus, students prefer those courses as they are cost effective and convenient to use.
 Communication issues – If the flow of communication is not smooth then the changes of
mismanagement is high. The students of Regent Group London are not able to deliver
their queries to its management. Due to which the satisfaction level of students are
declining, as their queries are not solved and have to have hurdles. Lack of proper
interaction students with staff members are making students in direction to take decision
related to joining the competitors college. With this they can not even making use of
latest technology so that smooth flow of communication can take place.
 Inactive promotional strategies – The Regent Group London college have limited range
of course due to which students have to switch towards competitors college. The
promotional techniques used by Regent Group London is poor due to which students
does not influenced easily. The competitors are involved in making effective use of
online promotional tools which is a great disadvantage for Regent Group London.
CONCLUSION
From the above report it can be concluded that business venture have to face certain
challenges. The external and internal factors are need to be evaluated in order to analysis the
challenges which business might have to face. The porters five force model is used to evaluate
industrial analysis. STP analysis helps Regent Group London in segmenting market and
identifying its potential customers. With the help of PEST organisation is able to evaluate its

macro factors. Lack of effective communication, lack of professionals and ineffective
promotional strategies used by Regent Group London is the major challenges which they are
facing.

REFERENCES
Books and Journals
Braksick, L.W. and Smith, J.M., 2022. Marketing and Consulting in Organizational Behavior
Management. Journal of Organizational Behavior Management, pp.1-25.
Cerruti, C., Tavoletti, E. and Grieco, C., 2019. Management consulting: a review of fifty years of
scholarly research. Management Research Review.
Costa, R.L.D., Pereira, L., Dias, Á. and Gonçalves, R., 2022. Unlock knowledge potential from
management consulting. International Journal of Learning and Intellectual
Capital, 19(5), pp.442-460.
Helenek, J.L., Petinga, C.J. and Wimble, R.W., 2018. Transfer student internal consulting
project.
Madsen, H.L., 2019. Final evaluation of Industrial Postdoc Project: Project name: Critical
Success Factors for Knowledge and Innovation Management in the Sustainable Energy
Consulting Sector.
Poon, W., 2022. Business Strategy in Technical Consulting Industry (Doctoral dissertation,
California State University, Northridge).
Poorani, T. and Thiyagarajan, S., 2018. Assessing value creation of HR consultants on e-
consulting implementation. Technology in Society, 55, pp.160-165.