BM562 Consultancy Project: Skills Development & Reflection Report

This report evaluates the skills development of a team member working with Regent Group London, focusing on problem-solving for clients Rasika. It reflects on learning experiences, skills developed (critical thinking, teamwork, listening), and areas for improvement. The report identifies skills gaps in communication, decision-making, and analytical thinking, proposing a SMART plan for future development. The individual's confidence level is assessed, and the application of learned skills in future career endeavors is discussed. The goal is to enhance employability and readiness for graduate-level roles. Desklib offers similar solved assignments and resources for students.

Individual report

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK-1............................................................................................................................................3
TASK-2............................................................................................................................................5
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................1

INTRODUCTION
This report will discuss the solving the problems of my clients as a team member of the
regent group London as clients rasika and it will evaluate my learning and skills development
that include which skills are developed, what I don't know, level of confidence and how I will
use my learning in my future career. This will also elaborate the three skills area which consider
for the future development as well as helps in become the success career and prepare a plan for
the action which helps in filling the gap.
TASK-1
I worked as a problem solving in a team for the clients of the business which is regent
group London. The solving problem team is a temporary structure that bring the team members
across the organization to focus on the clients specific problems and solve it. The learning and
development is refer as the term which are used to describe that which are done by the business
for the employees to develop and encourage the professional development (Iudici, 2021). The
learning and developments of the skills are enhance with the helps of online learning, training
courses, development programs and development activities which are most important for the
employees to develop the skills and knowledge.
I developed the various skills with the helps of branding strategy and public relations
campaign for the regent London group. I learnt that how to solve the problems of the clients in
the effective and efficient way which are important to develop the growth and expansion of the
company as well as increase the consumers and local community for the college. The problem
solving skills in the workplace are most important and it refer the ability of the person which
helps in find and manage the complex problems solutions as well as handle the unexpected
situations with the skills. The various skills are learned with the helps of the task such as
listening skills, critical thinking skills and team work (Florek and Hereźniak, 2021). The problem
solving task helps in develop the many skills which are important in the business to solve the
clients problems.
Critical Thinking: this skills are develop with the helps of solving the problems of the clients
because for solving any problems, I have to critically think and analysis the problems and then
find and manage the solution which can fix the issues of regent London groups through the
contact person Rasika.

Team work: this also helps in developed the team work because the problems are solving in
team and work together on the team so, the team work are enhance in my skills.
Listening skills: the listening skills are also enhance with the helps of problem solving task,
because the team listen the problems of the regent London groups with the passionate way and
analysis the problems by listening.
I didn't know at the starting of the process that how to solve the problems of the clients,
how to evaluate and analysis of the problems and issues. At the time of the stating of my job, I
don't know about how to identify and define the problems of clients, how to generate the list of
the possible solutions, how to evaluate the all solutions and decide on the solution, how to
implement the solution as planned as well as I was doesn't know about that hoe to evaluate the
effective solution was (Gale, 2022). I also doesn't know about that how to coordinate between
the team. But nowadays, I know about the all process of problem solving in the team that firstly
identify the problems and generate the list of the solution and then evaluate the all solutions and
implement the one solution which are satisfy the regent London groups.
My level of confidence are improve with the helps of training, knowledge, practice,
positive thinking as well as interact with the group of the people that all are helps to boost and
improve my levels of the confidence. My confidence was low at the time of beginning and I was
little hesitate but right now, I am fully confidence with my ability and capability. Self
confidence helps in improve my overall performance of the job and it will helps me become the
successful person in my future careers. I have believed on myself that I will find and manage the
best possible solution for the clients which are satisfy them and fulfils the expectations of the
regent group London.
I will use my learning in the future career to guide the others team members. I can
become the good team leaders of the company and business as well as best employed for the
business organization. It will provide me the best opportunity to explore my learning in the other
fields which helps in develop my career future trough the helps of regent London group. My
learning helps in accomplish the goals of my future in the career (Fleaca and Stanciu, 2019). I
can become the manager of the company because I have the skills to handle the team and have
ability to solve the problems of the employees that will lead in the ladder of success.

TASK-2
There are various skills which are require in the development for become the successful
person in the future business career. Many skills are require to develop and become the succeed
in the competitive market place and which are important in moving forward for the job and
career. The skills require such as communications skills, decision making skills and analytical
thinking skills are important for the career advancements and recognition in the career to achieve
the accomplish goals and targets in the life.
Analytical thinking skills: the analytical skills helps in identify the logic that why the problem
are occurred and what are the long term effects on the issues as well as helps in identify the
effective problems solution through the team work. This skills helps in achieve the target
customers and built the awareness of brands.
Communications skills: communication skills are also important in the problem solving task
because the problems solves have the great communication skills which helps in the huge
benefits of the organization as well as interacting with the customers helps in build the brand
awareness and outcomes of the branding strategy (Kerr, 2020). The communication skills helps
in explain the solution to the clients and team members effectively.
Decision making Skills: this skills are also require to develop which helps in make the
appropriate decision and it helps in develop the confidence as well. This also helps in make
decision regarding the branding strategy and campaign of public relations. The decision making
are most important in making the decision for making the business success and provide the best
possible outcomes. Decision making skills are most important for the problems solvers, that they
must have the ability to take the decision effectively regarding the problems as well as according
to the business performance and productivity as well as operations of the management of
business.
Plans of actions/ smart plan
Developing plan to develop the gaps of the skills effectively according to the plan of
actions and achieve the targets and objectives within the duration or according to the smart plan.
The smart plan is refer as the specific, measurable, achievable, relevant and time that plan helps
in ensure the objectives which are attainable in the definite time. The smart goals of the skills are
clearly create, meaningful goals and attainable as well as helps in develop the action and
motivation plan (Duca, 2021).

SMART OBJECTIVES Communication skills
Specific To enhance with the helps of training and
courses of improving the communication.
Measurable To communicate and interact with the team
member's and others people to improve the
performance of communication. I will increase
my skills 50% in a week. That helps in
increase the consumers through the
communication
Achievable Achieve the development of communication
skills in 3 months.
Realistic To perform and evaluate that how much skills
are developed.
Time The communication skills will accomplish
effective by 31st march.
SMART OBJECTIVES Decision making
Specific I will critical think and take training from the
coach.
Measurable I will try to give my 100%.
Achievable I will make decision in the team for regarding
the clients problems that helps in reach the
goals (Koutra and Becue, 2018).
Realistic Yes, I am right person to achieve the goals and
I can do it.

Time I will learn and develop the skills in 3 months.
SMART OBJECTIVES Analytical thinking skills
Specific I will develop the skills with the helps of
leaders support and training by online.
Measurable I will give my 100% to achieve the goals and
target of my life. That helps in develop the
brand awareness for the customers with the
helps of critical thinking.
Achievable I will achieve and reach the goals with the
effective ways and critically think about the
analytics.
Realistic I can do it and it is the right time to achieve
and develop the skills.
Time I will develop the skills within the 4 months.
CONCLUSION
As the conclusion, the problem solving skills are crucial in the business and learning and
development are important in enhance the skills and abilities of the problem solver which are
solve in the regent London group. In the conclusion, this report elaborated the skills which are
developed with the help of public relations campaign and branding strategy, level of confidence
improved, learning will use in the future career. This also elaborated the skills and gaps such as
communication, analytical thinking and decision making skills which are essential in the
business and propose the plan for filling the actions.

REFERENCES
Books and journals
Duca, G., 2021, August. Design of the Smart Objectives System in the Management of a
Research Project. In International Conference on Management Science and Engineering
Management (pp. 452-462). Springer, Cham.
Fleaca, E. and Stanciu, R.D., 2019. Digital-age learning and business engineering education–a
pilot study on students’ E-skills. Procedia manufacturing. 32. pp.1051-1057.
Florek, M., Hereźniak, M. and Augustyn, A., 2021. Measuring the effectiveness of city brand
strategy. In search for a universal evaluative framework. Cities. 110. p.103079.
Gale, A.P., and et.al., 2022. On embracing the concept of becoming environmental problem
solvers: the trainee perspective on key elements of success, essential skills, and
mindset. Environmental Reviews.30(1). pp.1-9.
Iudici, M., and et.al., 2021, April. Granulomatosis with polyangiitis: Study of 795 patients from
the French Vasculitis Study Group registry. In Seminars in Arthritis and
Rheumatism (Vol. 51, No. 2, pp. 339-346). WB Saunders.
Kerr, D., and et.al., 2020. The effectiveness of training interventions on nurses' communication
skills: A systematic review. Nurse education today. 89. p.104405.
Koutra, S., Becue, V. and Ioakimidis, C.S., 2018, September. A multiscalar approach for ‘smart
city’planning. In 2018 IEEE International Smart Cities Conference (ISC2) (pp. 1-7).
IEEE.
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