This report provides a comprehensive analysis of communication strategies, team charters, and conflict resolution within the context of Perfect Coffee Bar. It begins with an introduction to emotional intelligence and its relevance to the coffee retail business, followed by an examination of communication plans, team charters, and processes for issue resolution. The report also explores the establishment of policies and procedures to ensure cultural diversity and ethical values, emphasizing the importance of gaining and maintaining trust among colleagues. Furthermore, it delves into the development and maintenance of workplace relationships, including the use of networks and the implementation of action plans. The report concludes with an overview of processes and systems for conflict identification and management, along with strategies for addressing difficulties in workplace relationships, including counselling sessions and follow-up actions. The report uses examples of meetings, emails, and action plans to clarify strategies for communication, conflict resolution, and the promotion of positive workplace relationships. The references section provides a list of relevant books and journals cited within the report.