This report provides an overview of accommodation services within the hospitality industry. It begins with an introduction to major players like Hilton hotels and the sector's contribution to the UK economy. The report then details various types of accommodation, including hostels and guesthouses, and explores different forms of ownership such as privately owned and managed hotels. It discusses grading and classification systems like the British Tourist Authority, as well as online review sites and their impact on consumer choices. Furthermore, the report delves into the functions of the front office, including reservation, night audit, and inquiry management, along with its structure. Finally, it highlights the role of the front office in satisfying consumers and ensuring positive feedback. The report references several sources, including studies on senior tourist accommodation choices and the role of front office in hotels.
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