A Report on Managing Accommodation Services: Unit 7

This report provides a comprehensive analysis of managing accommodation services, focusing on the crucial roles of various departments within the hospitality industry, using Hilton Hotel as a case study. It delves into the functions of the front office, highlighting its importance in revenue generation, guest interaction, and database management. The report examines the key responsibilities of the housekeeping department, emphasizing its role in maintaining hygiene, managing linen, and ensuring customer satisfaction. It further discusses the significance of forecasting linen stock, scheduling repair work to minimize disruption, and the importance of security. The report also explores the role of maintenance in ensuring guest satisfaction and the critical need for effective communication between housekeeping and facilities departments. The analysis provides insights into how these elements contribute to the overall success of an accommodation provider, ultimately aiming for improved guest experiences and operational efficiency.

Unit 7 - Managing
Accommodation Services

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
PART 1............................................................................................................................................3
PART 2............................................................................................................................................3
Function of front office in reference with different types of accommodation providers............3
Key roles of housekeeping department.......................................................................................4
Importance of forecasting linen stock and other supplies to meet efficient supply to meet
demand........................................................................................................................................5
Importance of scheduling or repair work to minimize disruption of work.................................5
Importance of security:...............................................................................................................6
Role maintenance plays within accommodation services in ensuring overall guests satisfaction
.....................................................................................................................................................6
Importance of communication between housekeeping and facilities departments for providing
quality accommodation services that meet overall guest satisfaction,........................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Managing accommodation services within hospitality industry is widely analysed to be
crucial for scaled functional innovation, in proper established offer accommodation facilities to
ensure proper supervision aspects and ensuring effective standards. Hilton hotel is one of the top
brand within hospitality industry widely growing into varied innovative hospitality services
among varied range of global domains expanded into intentional aspects. The presentation will
be discussing hospitality industry and contribution of accommodation sector as whole, where
there is also difference developed towards commercial and non-commercial business. Further
forms of ownership applicable and various grading systems role they play for enabling potential
customers. Further presentation will be discussing role played by online reviews such as
TripAdvisor in enabling consumers' attraction, for wider working horizons. The report will be
discussing role of front office department within accommodation services, where the
contribution of housekeeping department is focused on for providing effective accommodation
services. The study will be also discussing role facilities of security aspect, towards which new
scale functional innovation can be analysed for stable new diversity goals where Hilton hotel is
one of the best brand name.
MAIN BODY
PART 1
PART 2
Function of front office in reference with different types of accommodation providers
Hilton hotel has best services for all customers who sign in as guests where front office
plays crucial role and vital part in accommodation establishments where front office generates
most of the revenue in which customer’s interaction is also one of the integral factor. Front office
in relation to accommodation providers for creating first-hand impression facilities focuses on
creating guest database, handling guests accounts and coordinating various requirements further
on which larger scale diversity is focused on (Elsharnouby, and Elbanna, 2021).

Ensuring guests satisfaction is also functional role of ensuring direct queries control
within personnel functions where there is specific work diversity generated on. The front office
includes reception and front desk focuses on primarily greeting and checking guests where it
provides assistance to guests during their stay covering food and beverage accounts and
payments facilities. Front office have function to generate advanced work growth reach for
specific scale connective targets generate determining new pace for best hospitality management
and specific goodwill achievement. The front office functions of hotel is to act as public face of
hotel for active greeting hotel patrons, completed their accommodation facilities, receives
accounts and payments from guests. Front office have the role to generate profound scale
advanced functional diversity for which wider imperative perspectives need to be taken care, and
also accommodation providers at Hilton have dynamic technical evolving pace to generate stable
new competent goals actively (Backman, and Klaesson, 2021).
Key roles of housekeeping department
Housekeeping department has been detrimentally found to be crucially essential for vision
oriented growth practically implemented within targets towards new advanced service
commitments. Hilton hotel housekeeping department specifically heads on focusing advanced
work diverse role aspects where main goal is to bring on innovative scale efficacy which can be
analysed as follows:
 Dusting and polishing furniture, cleaning sanitizing toilets and maintaining hygienic
landscaped areas at hotel where there is maximum focus developed on coordinating
renovation, consultation with management and best interior designing aspects.
Maintaining records of sanitation, beds and changing items at regular intervals among
facilities within bed enables customers to enjoy best experience.
 Informing housekeeping staff about procedures and varied polices while cleaning rooms,
developing procedures and policies which delivers customers best experience with
quality delivery. Managing HR concerns such as higher turnover, employee motivation
aspects and training schedules of teams, setting and adhering to budgets for effective
performance functional positioning. Managing multicultural teams is also one of the
important function of housekeeping department, for customers to enjoy varied scale
innovative hospitality services (Ye and Law, 2021).

 Housing department plays crucial role in identifying work goals aspects within business
competencies to generate advanced work goals' security to evolve on innovative demands
at scope and enhanced business scale services. Hilton hotel housekeeping departments
focuses on housing department services where there is also functional pace to evolve on
new targets for imperative new goodwill horizons leveraging wider scale determined
parameters.
Importance of forecasting linen stock and other supplies to meet efficient supply to meet demand
Linens are the most important recycled items under executive housekeeping
responsibility aspects where they form the second highest costs within department, where
policies and procedures must be in place monitored to control linen inventories for larger
working innovation. Executive housekeeper within team is responsible for storage of linens with
bes hygienic working aspects and use, replacement of three types of linen inventories where
bedsheets, pillow cases and mattress covers are to be taken care of. Further table cloths, napkins
and bath mats needs to be kept in check as per guest’s requirements where Hilton hotel targets
work growth functional scale to be one of the highest priority for wider work goodwill. Linen
management is vital resource for hotel as guest’s demands are growing for best high class
hygienic linen facilities within rooms, where focus needs to be developed to be at check of the
stock. Lack of linen inventory visibility results in increased linen assortment planning and
allocation scenarios, managing costs aspects and service quality where Hilton hotel has best
working benchmarks for serving customers. Linen forecasting plays important role also because
of insufficient linen stock there may be loss in sales and revenue, which may impact company
goodwill on longer run. Keeping check on linen stock is high priority for hotel as it enables to
meet overall guest’s satisfaction scenarios where HILTON Hotel specifically focuses on
generating advanced work priorities among linen and supply management of all inventories
(Wang, Li and Yang, 2021).
Importance of scheduling or repair work to minimize disruption of work
There is high importance of scheduling maintenance and repair work goals where Hilton
hotel has constantly been generating advanced new scale services as it aims to generate new
advanced work scale functional scale services in priority range with guest’s preferable
acquirements. By adhering to scheduling and schedule of repair work it enables to minimize
disruption of work actively as there is necessity within hotel operations, which helps in proper

forecasting higher supply range on hand to satisfy demand. By scheduling and repair work
measures overestimation of demand is controlled which leads to bloated inventory and higher
costs. This can be also understood that by minimizing the disruptions at work Hilton hotel aims
to generate specific diverse work growth synergies as per target consumers market scenarios and
varied component innovation actively towards varied work scenarios. Facilities manager look s
especially after all the hospitality services that helps and accommodation provider meet varied
expectations of customers and accomplish provider meets the varied expectations of customers.
Facilities manager specifically also focuses on design and implement daily, weekly schedules for
cleaning and maintenance works which will decline any chances for disruptions further which
also generate advanced work growth efficacy horizons (Tseng and et.al 2021).
Importance of scheduling and repairing works have specific role to play for generating
advanced new scale determining pace, leveraged new quest horizon for generating stable
diversity within hospitality industry parameters. By preparing various work growth benchmarks
HILTON hotel will be able to yield on wider work growth priorities at stable new domains and
keenly generate new specific efficacy within longer business run. Scheduling and repair work
scenarios enhances determining pace into new imperative paradigms towards yielding efficacy
scope leveraged into wider keen para meters of the best consumers' goodwill actively. By
scheduling of all work to do lists and activities corporate functional domains can be generated
innovatively, also the security of stakeholders specifically generates profound determining pace
actively within hospitality industry.
Importance of security:
Hilton hotel has been actively focusing on investing in information security, installing
intelligent access control systems and protecting consumers' data which enables to form
consumer’s safety standards variably. The importance of security plays crucial role for
productive diversity towards advanced functional scope domains, where it pays essential aspect
to be diversely extending into varied untapped market arenas. Accommodation services
generates new imperative scale advanced working functional reach where the importance of
security generates smarter work performance scenarios for competencies unexplored. This also
brings before technical diversion scope metrics to evolve on larger scale scenarios for leverage
determining pace into yielding specialized functional efficacy on dynamic domains (Aim ilia,
2021).

Role maintenance plays within accommodation services in ensuring overall guests satisfaction
The role of maintenance factors within accommodating services at Hilton plays
stringently essential role for ensuring guests satisfaction as there is varied new scale advanced
target reach within consumers focused targets efficacy. The role of maintenance plays crucial
role in rooms division accurately, where housekeeping primarily coordinates with front office
and maintenance scenarios. Hilton hotel accommodation services within dynamic growing
competitive hospitality industry has been determining new work goal benchmarks where the
quality maintenance has profound scope to enhance new advanced efficacy into longer run.
Guests satisfaction generates specific advanced functional synergies into goodwill domains
actively which enhances work growth efficacy measures into scaled priorities. This also
generates smarter performance determinants towards new determining pace into yielding scale
functional pace which keenly also brings on competent innovation towards dynamic functional
horizons. Role of maintenance in Hilton hotel also potentially develops generated advanced
work scale scenarios, which also keenly informatively develops leveraged quest operational
goals towards consumers oriented services. To increase safety and security of hotel guests,
ensuring higher range of corporate image which is one of the advanced trend within competitive
hospitality industry. Maintenance role not only lowers disruptions within companies and
innovatively generates corporate image of brand within hospitality industry on which advanced
scaled aspects generate specific scale connective goals actively. Ensuring the advanced safety
goals generate new connective business targets pertaining specific diverse goodwill and higher
capital profitable turnover into longer run (Arshad and et.al, 2021).
Importance of communication between housekeeping and facilities departments for providing
quality accommodation services that meet overall guest satisfaction,
The importance of communication between housekeeping and facilities departments
which provides quality accommodation services for meeting overall guest’s satisfaction that
generates new informative advanced work goals efficacy. Each department dependency on other
determines effective accomplished scenarios for which there is profound determination
developed towards new vision oriented goals. Housekeeping department is like centre of circle in
wheel maintaining close contacts directly and indirectly with major departments of hotel for
scaled functional work parameters strategically. Maintenance personnel focused on technical
responsibilities where the maintenance performance metrics are interrelated with various

departments, performance aspects to be specifically generated innovatively towards target
performance arenas. Hilton hotel focuses on communication with strong factors between
housekeeping and facilities department which are laundry, security, food and beverages,
purchases, personnel along with sales and marketing for dynamic performance domains
strategically.
Essentially departments heads communication to subordinates which practically
generates cooperation and flexibility within overall success of hotel, within rooms divisions and
housekeeping departments. Among all coordination interrelationships in HILTON the main
important aspects of communication are between housekeeping, front office and maintained
scenarios which generates diverse scale connectivity into varied determinants towards wider
scale efficacy. Front office must provide expected arrivals and departures for the day in advance
which will notify the housekeeping department of actual arrivals. The front office cannot assign
guests rooms until they have been cleaned with the best hygienic facilities, and also released by
housekeeping goals where there is varied functional scale determining new horizons for
corporate targets completion (Aim ilia, Adapt, Sheridan and Yarran, 2021).
CONCLUSION
The report has concluded varied aspects within hospitality industry accommodation
services where HILTON hotel has been analysed to be one of the most competent brand within
hospitality industry. The research has concluded that role of front office department at
accommodation department is widely diverse to take specific care of all guest’s facilities for
further advanced working determining pace. Report has concluded in depth analysis towards
factors where housekeeping department is one of the widely competent department where there
are large range of services. The research has concluded that there is operational responsibility of
cleanliness, food and beverage facilities which have profound scope towards new scale diverse
goals for keen revenue profitability. The report has concluded advanced scope scenarios for more
leveraged technical domains where hospitality industry is vividly strongly active towards vision
oriented goals.

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