Report on Managerial Skills and Career Development Plan

This report provides an analysis of management behavior, leadership characteristics, communication processes, and organizational culture within a business context. It compares different management styles, such as directive, authoritative, affiliative, participative, and pacesetting, highlighting their effectiveness and drawbacks. The report also discusses essential leadership characteristics, including honesty, confidence, inspiration, commitment, communication skills, and decision-making abilities. Furthermore, it evaluates communication processes in selected businesses, emphasizing the importance of clear and polite communication in the hospitality industry. The report also assesses the organizational culture and change within selected businesses, focusing on hiring and training processes, fostering commitment, and adapting to industry demands. A self-assessment of management skills is included, along with a SWOT analysis to identify strengths, weaknesses, opportunities, and threats. Finally, the report outlines a career development plan, incorporating strategies for skill enhancement, networking, and continuous professional growth. This assignment solution is available on Desklib, a platform offering a wide range of study tools and resources for students.

The Developing Manager
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Table of Contents
Introduction......................................................................................................................................3
Task 1...............................................................................................................................................4
LO1 Understand principles and practices of management behaviour.........................................4
Task 2...............................................................................................................................................9
LO2 Be able to review own potential as a prospective manager.................................................9
Task 3.............................................................................................................................................14
LO3 Be able to show managerial skills within a business and services context.......................14
Task 4.............................................................................................................................................17
LO4 be able to create a career development plan for employment within a business and
services context..........................................................................................................................17
Conclusion.....................................................................................................................................20
Reference List................................................................................................................................21
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Introduction
It is very important for an organisation to have proper leaders and management team, in order to
achieve the goals. The management and leadership of an organisation should be proper, because
the employee of the organisation follows gets inspired and motivated from the organisation.
There is certain kind of roles of the management to lead and motivate, inspire, build a good team
through good communication, make a certain kind of group dynamics within the employees of
the organisation. In this assignment there are certain kinds of management styles, leadership
characteristics, and culture of an organisation and changes of the organisation, reflection of the
management skills, SWOT analysis, the qualities of the leadership, carrier development plan
evaluated in it.
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Task 1
LO1 Understand principles and practices of management behaviour
1.1 Compare different management styles
The managers who have the capability to make themselves flexible in different type of situations
known as a better manager. There are various styles of management, as a matter of fact each of
the organization demands different approach from the managers. The management styles are
explained below:
 Directive
The management committee which directs the employees to work or directly the management
team orders them what to do, is known as the directive management. This kind of style is very
effective whenever a crisis or the organization is going through any type of risk situation
happens to an organization. As per as this particular management style creates a certain kind of
pressure towards the organization. This is why very few hospitality management organizations
use this style of management. TUI group uses this style, but Thomas Cook doesn’t (Moutinho
and Vargas-Sanchez, 2018).
 Authoritative
This type of management’s gives the employee’s long-term directions or the management team
makes the employees understand the standard goal of the organization which the employees need
to achieve. These types of management styles are effective though, because the employees have
a clear vision of their work, but if the employees of the organizations are not trained enough,
then they obviously need guidance. This is why very few hospitality management organizations
use this style of management. Thomas Cook uses this style, but TUI group doesn’t.
 Affiliative
This management style aims to have a good relation with the employees and maintain a
communal harmony within them. The work and the targeted goals are obviously important
towards the management team of the organization but here the mindset of the management to
keep the employees happy, then only they will be able to keep up the good work. Through this
style helps the organization to keep a healthy environment at workplace, but the ineffectiveness
of this kind is there is a chance of the performance being in adequate, and crisis situation
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demands a lot of directive approach. The hospitality organizations named Thomas Cook have
these characteristics to the organizations. On the other hand TUI group does not belief on this
factor. Whereas both the leader, Thomas Cook and TUI group focus on keeping this particular
management style to the organization. This is why they are leading themselves towards success
(Chaube, 2017).
 Participative
This kind of management styles requires participation in various events from both the sides
(employees and management). The primary effectiveness of this type of management style is all
the departments’ employees work together in a collaborative manner, there is a major scope of
improvements of experience and credibility and the work environment even develops. There is a
major drawback of this style that is the management the coordination between the employees can
go through harassment. Whereas both the management of the organization named Thomas Cook
and TUI group focus on keeping this particular management style to the organization. This is
why they are leading themselves towards success (Grant et al., 2017).
 Pacesetting
This style of management styles helps the employees to be motivated and inspired from the
management. In this styles, the managers prefer to do the provided task by them self. By doing
this they set a primary goal for the employees, they can be inspired through the management’s
activity. The in effective part of this style is when the work load is too much then, there are
certain times, when the work requires assistance. Whereas both the management of the
organization, Thomas Cook and TUI group focus on keeping this particular management style to
the organization (Albrecht et al., 2015).
1.2 Discuss leadership characteristics
The leader plays an important role in order to develop an organization and achieve its goal.
There are characteristics’ of leadership is mentioned below:
 Honesty
Honesty and integrity is one of the major approaches of a leader towards their organization.
Without honesty it is impossible to make an organization successful. Whereas both the leader,
Thomas Cook and TUI group focus on keeping the honesty to the organization.
 Confidence
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Confidence is a key characteristic of a leader. A leader should be confident and faithful about the
kind of work he/she is doing. The kind of guideline or training the employees receive, they
receive it from the leader, if a leader is not confident enough then, and it becomes difficult for
the employees. Whereas both the leaders of the organization named Thomas Cook and TUI
group have this characteristics. This is why they are leading themselves towards success (Ma
and Christensen, 2018).
 Inspire the employees
A leader should be an inspiration for the employees. Dedication towards the organization is an
important factor, if the leader of the organization is not enough dedicated towards the
organization, then the employees will obvious be not that much inspired from the leader. Both
the leaders of the organization named Thomas Cook and TUI group have this characteristics.
 Committed and passionate towards organization
A leader should have certain amount of commitment towards the organization, as a matter of fact
the organization is one of the major responsibilities of the leader, this is why they should be
always committed and passionate towards the work, otherwise the employees will not take the
work that seriously (Rudo and Partridge, 2016).
 Communication skill
The clarity of the work is an important factor towards the employee. Whenever the employees do
not get enough guidance of work, then they are unable to complete the work. In order to make
the employees work properly. A leader need to communicate properly with them, and if a crisis
situation happens in the organization the leader should be able to communicate and solve that
problem. Both the leaders of the organization named Thomas Cook and TUI group have this
characteristics.
 Decision-making
There are various situational approaches towards the organization where the leader needs to take
the correct decision. At times the brand goes through such huge problems and they need quick
solutions in those situations, if the leader is unable to give the organization required solution,
then the organization may have to go through some major problems. The leaders of both the
organization named Thomas Cook and TUI group have this characteristics
1.3 Evaluate communication processes in selected businesses
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The industry of hospitality the communication is the most important thing. No matter in which
way the customer behaves with the employees of the organization named the TUI group and
Thomas Cook, but still the employee of the organization can’t misbehave with the service user.
The reason after this is, each of the service users means profit of the organization. This is why
good and polite communication is one of the basic requirements in the industry of hospitality. A
hospitality organization requires an employee who has the proper communication skills to
understand the philosophy of the company and serve the guests in that way. The employees who
work as the frontline associates the company works in a formal communication way; mediums
like meetings, personal correspondence, notices on the boards works for the sake of
communication. In the industry of tourism, hospitality, sports and so on the communication is the
medium where the explanation of the mission, vision, goal and even the explanation of the
company policy is done through the process of communication (Rudo and Partridge, 2016).
In the case of the hospitality industry the way of communication can be face to face, word from
mouth like an announcement at a gathering or a meeting. It can be done through other ways as
well; it can be in a form of a letter, an e-mail, a sheet from the productions, and a report from the
house keeping and it can even be anything else as well. A guest of a hospitality industry can be
any one, so a message can flow in various different ways. Like if the president of any other
nation comes to visit the place and that person is staying in a hotel named Thomas cook or TUI
group, the communication process goes through a certain kind of corporate ladder. The president
firstly interacts with the general managers of the hotel, and then the manager communicates with
the person who is there taking care of the food and beverage service, then that person will talk to
the chef. After that the chef will make the food and whatever else the president needs, and after
all this the room service will serve the dinner towards the president.
1.4 Analyze organizational culture and change in selected businesses
There are few of the steps through which the hospital culture deals with. The steps are described
below:
The process of hiring and training
The culture of hospitality is way more about the policies of the organization; it is more about the
people. Management’s gives the employee’s long-term directions or the management team
makes the employees understand the standard goal of the organization which the employees need
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to achieve. These types of management styles are effective though, because the employees have
a clear vision of their work, but if the employees of the organizations are not trained enough,
then they obviously need guidance (Johnson, 2016).
Foster Commitment
This type of management culture gives the employee’s long-term directions or the management
team makes the employees understand the standard goal of the organization which the employees
need to achieve. These types of management styles are effective though, because the employees
have a clear vision of their work, but if the employees of the organizations are not trained
enough, then they obviously need guidance (Alvesson and Sveningsson, 2015).
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Task 2
LO2 Be able to review own potential as a prospective manager
2.1 Assess own management skills performance
As an assistant manager of the hospitality organization named Clayton Crown hotel London
which is a brand of the Dalata group requires a good communication skills to understand the
philosophy of the company and serve the guests in that way. I have effective communication
skill to work as the frontline associates the company works in a formal communication way;
mediums like meetings, personal correspondence, notices on the boards works for the sake of
communication. In the industry of tourism, hospitality, sports and so on. The communication is
the medium where the explanation of the mission, vision, goal and even the explanation of the
company policy is done through the process of communication.
A manager always requires taking the right decision at the right time. There are various
situational approaches towards the organization where the leader needs to take the correct
decision (Bolman and Deal, 2017). At times the brand goes through such huge problems and
they need quick solutions in those situations, if the leader is unable to give the organization
required solution, then the organization may have to go through some major problems. I have the
skill of taking right decision at the right time.
As the assistant manager of the hospitality organization named Clayton Crown hotel London
directs the employees to work or directly the management team orders them what to do, is
known as the directive management. I have the skill of guiding and directing employees of the
organization. This kind of style is very effective whenever a crisis or the organization is going
through any type of risk situation happens to an organization. As per as this particular
management style creates a certain kind of pressure towards the organization.
2.2 Analyze personal strengths, weaknesses, opportunities and threats
SWOT analysis:
Strength Weakness Opportunity Threat
 Communication
skills
 Decision making
 Less
commitment
and less
 Better
designation
in
 Probability of
being out of
the
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Skills
 Directing and
guiding the
employees
passionate
 Lack of
confidence
management
 It will help
the
organisation
to achieve
its goal
organisation
(Clayton
Crown,
London)
 May not get
the
opportunity to
handle the big
clients or
events.
Table 1: SWOT analysis
(Source: Created by Learner)
Strength
 Communication skills
The communication is the medium where the explanation of the mission, vision, goal and even
the explanation of the company policy is done through the process of communication.
 Decision making Skills
There are various situational approaches towards the organization where the leader needs to take
the correct decision. At times the brand goes through such huge problems and they need quick
solutions in those situations, if the leader is unable to give the organization required solution,
then the organization may have to go through some major problems.
 Directing and guiding the employees
The employees to work or directly the management team orders them what to do, is known as the
directive management. This kind of style is very effective whenever a crisis or the organization is
going through any type of risk situation happens to an organization.
Weakness
 Less commitment and less passionate
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As per as the assistant manager is new in the organisation, this is why the employee is still
unable to understand the depth of the work, this is why, it is considered to be counted as
weakness.
 Lack of confidence
It takes a lot of guts to understand the ways to deal with the big or high society clients. The
assistant manager lacks that part. This is why manager is unable to be confident enough in order
to deal with this kind of clients.
Opportunity
 The assistant manager have good communication skills decision making skill this is why
there is a major potential of that employee to be in a better position.
 As per as the assistant manager have good communication skills decision making skill
this is why there is a major potential of that employee to be in a better position. This is
why the organisation will be close to its goal.
Threat
 Lack of confidence has a potential to lead the employee towards termination from Hotel
Clayton Crown.
 May not get the opportunity to handle the big clients in the big events.
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2.3 Set and priorities objectives and targets to develop own potential
As an Assistant Manager in Clayton Crown Hotel in London, I have assessed my performance
skills and have identified my strengths and weaknesses in my work field. The objectives for the
purpose of my future development will be the following:
 To develop my managerial and leadership skills through various management and
leadership styles
 To conduct a good leadership through training and development programs and fetch
productivity in my new hotel
 To resolve the issues in my hotel and make my organization a profitable one in the
market of London
Based on my strengths and weaknesses, I have to prioritize and develop my own areas of
weaknesses. The development fields are the following:
Based on Skills
Communication skills: I have to develop my communication skill through various verbal and
non-verbal communication styles. As I have a good communication skill already, this will work
as an opportunity for my future. I can show my communication skill in any event held by my
hotel and thus, I can be highlighted to the pioneers of other companies. In this way, it may be a
great scope in the other organizations.
Guiding employees: I can develop further in future; my managing capacity that has been proved
to be my existing skill. Thus, through gaining more skills, I can manage my subordinates better
in future in my hotel.
Based on weaknesses
Lack of confidence: As an Assistant Manager in Clayton Crown Hotel, I have a lack of
confidence while facing some political leaders or such other great men in my hotel. The demands
made by those great men are not possible for me to provide instantly. In this situation, the ethical
dilemma arises and I become confused. I have to resolve those issues by the application of some
behavioural theories and have to apply my common sense. Thus, the problem will be solved.
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