AIBT Helpdesk Solution: Requirements Analysis Report for ICTICT608

This report presents a requirements analysis for an ICT solution, focusing on a helpdesk system for AIBT. It outlines the process of gathering requirements, including information about the software's functionality and behavior. The report covers the objectives of analysis, software requirements analysis phases, and components such as feasibility studies and system specifications. It emphasizes the importance of proper technology domain analysis and the representation of detailed system information. Additionally, the report addresses the creation of a service level agreement (SLA) between ICTISP and AIBT, discussing the general features and capabilities of the ICT solution. The report is structured with an introduction, body, conclusion, and recommendations, providing a comprehensive overview of the requirements analysis process and its application in developing an effective ICT support system.

1
Requirements Analysis

Requirements Analysis
• It is an process for gathering
requirements for developing software. it
is done in the planning phase of the
project
2

What it provides
It provides software designers following
information regarding the development
process:
•Information about the software
•Functionality of the software
•Behaviour of the software
3

Why it is required
Detailed information about the system
that is collected in this phase helps
developers to interpret Model to data,
architectural, and designs done at
component-level
4

5
Objectives of Analysis
• Identify customer’s requirements identification
• feasibility evaluation of system
• economic and technical analysis
• Assign functions to the elements of the system
• schedule and constraints design
• system definitions development

6
Software Requirements Analysis
Phases
• Problem recognition
• Evaluation and synthesis
• Specification
• Review
• Modeling

7
Components of Requirements
Analysis
Feasibility Study:
•Economic feasibility
– cost/benefit analysis
•Technical feasibility
– hardware/software/people

8
Components of Requirements
Analysis
Feasibility Study:
•Legal feasibility
•Alternatives
– in how many ways the design is possible to
complete

9
System Specification
• Introduction
• Functional data explanation
• Subsystem description
• System modeling
• System simulation
• Products
• Appendices

10
Analysis Principles
• Proper analysis of technology domain
• Models should represent detailed information
about the system along with functions and
behavior
• Analysis should lead to details of system
implementation from defining essential
system information
• Analysis should be traceable

References
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Karim, N.S.A., Saba, T. and Albuolayan, A., 2017. Analysis of software security model in the scenario of
Software Development Life Cycle (SDLC). Journal of Engineering Technology (ISSN: 0747-9964), 6(2), pp.304-
316.
Rastogi, A. and Nygard, K., 2019. Software Engineering Principles and Security Vulnerabilities. Proceedings of
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Yadav, P. and Kumar, A., 2016. Software Testing with Different Phases of SDLC. International Journal of
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Yadav, P. and Kumar, A., 2016. Software Testing with Different Phases of SDLC. International Journal of
Recent Trends in Engineering and Research, 2(3), pp.118-123.
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Thank you