Human Resource Management Case Study: Rescue and Care for Wildlife

This case study examines human resource management within Rescue and Care for Wildlife, an organization dedicated to rehabilitating injured and abandoned wild animals. The study identifies key challenges faced by the organization, including communication barriers, diversity issues, and employee conflicts, stemming largely from its diverse workforce. Through questionnaires and analysis, the research explores the impacts of these challenges on organizational performance. Recommendations are provided to enhance communication, improve diversity management practices, and foster a more inclusive and efficient work environment. This analysis aims to support the organization in optimizing its operations and ultimately improving its ability to provide care for vulnerable wildlife. Desklib provides access to similar case studies and solved assignments for students.

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Effective human resource management taking a case study of Rescue and Care for
Wildlife Organization which has another partner organization called JBS Australia which
operates in the same way as this organization
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Executive summary
The human resource management department is one of the most important departments in
organizations. This is the department which directly deals with the welfare of the employees and
thus highly determines how the organizations will perform. In this paper, we shall discuss the
role of human management in organizations where we shall focus on the major challenges which
face employees in organizations, and how the employees and their problems should be managed
for organizations to succeed. We shall take a case study of Rescue and Care for Wildlife
organization, which is an organization with a great diversity of employees and deals with
offering care and rehabilitation services to injured wild animals and animals which have been
abandoned by their parents. In the research, we came up with some questionnaire questions
which helped us to understand the major challenges faced by the employees of Rescue and Care
for Wildlife, and this helped us to come with some recommendations which can be implemented
to address these problems. The research revealed that some of the most common problems faced
by the organization are communication problems, discrimination problems, cultural disrespect,
among other problems. These problems are caused by poor communication, poor management,
and diversity issues in the organization. To address these problems, the management staff or
Rescue and Care for Wildlife should first understand these problems, and then come up with
some appropriate strategies as we shall discuss in the recommendation section, and this will help
to address these problems.
Contents

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Executive summary................................................................................................................2
Introduction and research problem.........................................................................................4
Methodology........................................................................................................................11
The findings.........................................................................................................................13
Discussion............................................................................................................................21
Recommendations................................................................................................................26
Limitations and conclusion..................................................................................................28
References............................................................................................................................30

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Effective human resource management taking a case study of Rescue and Care for
Wildlife Organization which has another partner organization called JBS Australia which
operates in the same way as this organization
Introduction and research problem
Human resource management most commonly abbreviated as HRM is a broad term which
is used to describe the formal terms which are normally devised to manage the people and the
resources in organizations (Armstrong and Taylor, 2014). Basically, a human resource manager
is normally assigned three major duties which are staffing of the organization, taking care of the
welfare of the employees by making sure all the employees get their compensations and all the
other benefits they are entitled to get, and designing and defining all the tasks or work which
should be done in the organization (Collings, Wood, and Szamosi, 2018, pp.1-23). For any
organization to be successful, the human resource manager has to perform all his/her duties
diligently and must cooperate well with all the other management staff and employees to make
sure all the operations of the organization run smoothly and as expected.
In this paper, we shall discuss effective human management in organizations where we
shall consider the management of Rescue and Care for Wildlife organization which will help us
to understand how good and effective human resource management should be conducted and
how essential is good human resource management in organizations (Bratton and Gold, 2017).
This paper will give a detailed analysis of the management of the Rescue and Care for Wildlife
organization which will help us to understand the management strategies and principles which
are used by the human resource manager and his other management team and the entire

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workforce of the organization to make sure this organization performs all its duties well to be
successful. Rescue and Care for Wildlife is an organization which mainly deals with providing
extensive care and rehabilitation of the wild animals which are injured or the animals which have
been abandoned by their parents, and their lives remain to be at great risks if they are not taken
care of. The paper will focus on the management aspect where we shall see how the organization
is managed to make sure all the staff and employees carry out their assigned duties as required
for these world animals get the care they require to survive.
Major problems in the organization
There are many problems faced in the organization some of the major problems being
some misunderstandings and some conflicts which arise among the employees, incompetency,
and recklessness of some employees, discrimination of some employees, communication
problems, among other problems. Most of these problems result from biodiversity in the
organization, and so, biodiversity problem will be the major problem of investigation since it’s
the mother of all these other problems. By doing this report about effective human resource
management, we’ll be able to come up with some solutions which can be used to solve
biodiversity issues and problems in the organization, and this will help to improve the
performance of the organization (Őnday, 2016, pp.31-51)
The research questions
How can the problem of biodiversity in the organization be reduced?
What’s the major impact(s) of the biodiversity problem faced by the organization?

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How can the communication problem in the organization be reduced?
What management strategies or principles can be applied at Rescue and Care for Wildlife to
improve the performance of its employees?
The main aim of the research
The main aim of the research is to solve the major problems faced by the management
team and employees of Rescue and Care for Wildlife and thus enhance its operation which will
help to save the lives of the injured animals and animals abandoned by their parents.
To achieve this aim, the paper will be divided into different sections which will address
different aspects about the management of the organization. The major sections which will be
included in the paper are an introduction (already done), literature review, methodology,
findings, discussion, recommendations, and limitations and conclusion sections.
Theoretical background– a literature review
From the available literature, we learn that there are many and different challenges or
problems which affect different organizations (Stone and Deadrick, 2015, pp.139-145). These
challenges or problems are different in different organizations and are caused by different
circumstances. These challenges limit the performance of the organizations and need to be
addressed accordingly else they can end up ruining the organizations completely to the extent of
making them collapse (Thompson, 2017, pp.2-9). The human resource managers and their
management teams together with the employees working in organizations have been found to be

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among the main causes of many challenges which face organizations, and so they are the people
who can work together to solve most of the challenges which face their organizations. According
to research which was done by Pfeffer (2014), poor planning is one of those major challenges
which face many organizations and make the organizations collapse if not handled appropriately.
Planning is one of the major functions of the human resource managers and his management
teams, and so we can see that most of the challenges which face organizations come us a result
of poor management which should be done by the human resource manager and his teams who
altogether control all the other employees in organizations (Kerzner and Harold, 2017). On their
research, Connell, Nankervis, and Burgess (2015) also agreed with the argument of Pfeffer that
planning is very necessary for any business to succeed and achieve its goals. They argued that
workforce planning is very important in businesses as it helps them to secure the appropriate
talents and acquire adequate amounts of the talents which help them to achieve their dreams or
goals of their operations.
Even with good planning, the employees play a very crucial role in the overall
performance of any organization. So, while coming up with plans of how to succeed and achieve
their objectives, organizations need to consider their employees and their interests to incorporate
them accordingly in their plans. The employees have a direct effect on the performance of any
organization since they are directly involved in doing different activities or duties in the
organizations (Dugguh and Dennis, 2014, pp.11-18). Their activities or assigned duties are the
ones which add up to define the overall performance of the organizations. Therefore, the human
resource manager and his management team should always consider the interests of the
employees and implement them in their plans which are meant to improve the performance of

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the organization. Good management of the employees and their interests helps organizations to
thrive well (Erickson, 2017, pp.127-158). For proper management of employees and their
interests, the management of organizations must first check whether the employees are facing
any difficulties or any challenges which limit them from performing efficiently. Knol, Janssen,
and Sol (2014) argued that for any organization to manage its employees efficiently, it must first
check and address the challenges or difficulties faced by the employees which limit their
performance, and by addressing these challenges the organizations will be able to manage the
employees efficiently and achieve maximum benefits from their highly important services. These
authors also noted a significant communication gap which exists in organizations which make it
a bit hard to address the employees’ interests when coming up with organizational development
plans. It’s normally hard for the organizations’ leaders to address all the internal workplace
issues which face the employees since there exists a significant gap of communication between
the leaders of the organizations and the employees (Knol, Janssen and Sol, 2014). This problem
becomes even worse in organizations experiencing biodiversity issues where the employees and
the leaders may have many demographic differences. In such organizations, the employees find
it very hard to share their challenges with the leaders or the management teams of their
organizations, and this makes most of the development plans made by the leaders of such
organizations to fail. Therefore, organizations must come up with a solution to enhance the
communication between the employees and the leaders of the organizations, and this will be of
great help to the performance of the organizations since all the development plans which will be
made in the organizations will always incorporate the interests of the leaders and the employees,

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and thus will be easily achieved enhancing the performance of the organizations (Men, 2014,
pp.264-284).
A study which was done by Goetsch and Davis (2014) showed that organizations which
have great diversity, where the workers of the organizations have many differences, face very
many and severe challenges and these challenges end up making the organizations perform
poorly, and so it’s very important to address biodiversity issues in organizations as we try to
address the other challenges they face. As already stated earlier, there are many challenges faced
by Rescue and Care for Wildlife which is the organization of our concern. From our earlier
discussion, some of the major challenges which we found to affect our organization include
serious misunderstandings and some conflicts which arise among some of the employees,
discrimination of some of their employees due to diversity issues in the organization,
communication problems, incompetence and recklessness of some employees which make them
offer poor services, among other challenges. Some of these challenges face the organization due
to the diversity in the organization. Rescue and Care for Wildlife organization allows diversity
where it employs all the qualified employees regardless of their tribes, races, religions, cultural
background, among many other demographic factors. This means Rescue and Care for Wildlife
allows biodiversity in its operations and this biodiversity issue has ended up making the
organization face many challenges which need to be addressed for the organization to excel in its
operations. Diversity management is very important in any organization experiencing
biodiversity issues else the performance of the organization can end up being negatively affected.
Sabharwal is one of the scholars who have done extensive research on the management of
diversity issues in organizations to help in improving the performance of the organizations.

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According to Sabharwal (2014), some of the major diversity management practices or
approaches which should be embraced to help in improving the performance of organizations
facing biodiversity challenges include involving the entire top management team, adapting the
organizational structure, and communicating about the initiatives taken by the organizations on a
regular basis. In involving the entire top management team, all the senior leaders in organizations
should always be involved when implementing diversity programs in organizations. The
diversity programs entail many aspects about the performance of organizations and need to be
critically evaluated and analyzed by all the senior leaders in organizations to make sure they will
be properly incorporated in the organizations’ performance routine. Wrench is one of the
scholars who has addressed the essence of involving all the senior leaders when implementing
diversity programs in organizations. According to Wrench (2016), the visionary speeches in
organizations have limited the impacts on the workforce, and to address this issue, the CEO and
the other business leaders should always be visible in the workplaces, in the training programs,
and in the Q & A sessions where they should always address all the diversity issues in their
organizations. Adaption of the organization culture is another useful approach which can help to
address the biodiversity issues in organizations. Leon, Gjuvsland, and Boxenbaum (2016) argue
that the organizational culture in the organizations should always support the diversity efforts
and this can be easily achieved by coming up with a diversity department which is supposed to
address all the diversity issues in the organizations. Some chief officers of the diversity
departments should also be appointed to help in addressing all the issues related to diversity in
the organization. Communicating about the proposed initiatives in organizations on a regular
basis can also help in addressing some of the diversity issues in organizations. In this

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communications, the leaders of the organizations need to emphasize the importance of diversity
in their operations, and this will help to address many challenges faced due to diversity issues in
the organizations, and this will in return help the organizations to become more successful
(Barak, 2016). Communication channels in the organizations also need to be open and efficient
where the leaders and the employees of organizations can discuss various diversity issues openly.
Some communication media such as newsletters, intranet, posters, meetings, seminars, among
other channels should be used regularly to address the diversity issues affecting the
organizations, and how these issues can be addressed effectively to enhance the performance of
the organizations (Quirke, 2017).
Methodology
A quantitative research methodology was chosen to be used in this research. This
research methodology was preferred since the research would deal with the collection and
analysis of numerical data (Sprehn, Whelton, Riley, and Okudan-Kremer, 2015, p.B4015002). A
positivism research philosophy will be applied to help the researchers to get the importance of
the numerical findings such as the numbers and the digits which will help to come up with
accurate and unbiased results (Dudovskiy, 2016, p.2016). As already mentioned earlier, Rescue
and Care for Wildlife organization has a great diversity where its employees have many
differences in terms of their demographic data. This biodiversity means that this organization
faces many challenges which result from biodiversity issues. Our research methodology focused
on using questionnaire method to collect some data about the working conditions and the
management of the diverse employees working in the organization. The collected data would

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help us to understand the diversity of the organization and how diversity issues affect the
management and the performance of the employees.
Sampling frame and size
In the data collection, a simple random sampling method was used where the participants
of the research (employees) were selected randomly without using any specific criteria. Simple
random sampling technique was preferred in the research to eliminate any chances of obtaining
biased results (West, 2016, pp.15-18). The sample selected was a non-probability sample where
the participants were selected randomly. 50 random employees working with Rescue and Care
for Wildlife organization took part in our survey and provided us with all the information we
wanted to know about the organization’s diversity and its performance.
Research Setting and Instruments
To collect the required data, the questionnaire method was used. Some questionnaire
forms were prepared with the relevant questions were prepared and given to the willing
participants (employees) who took part in our research. Some of the questions used in the
questionnaire forms were closed questions, and others were open-ended questions. We prepared
the best questions which could help us obtain all the information we required with much ease
(Brace, 2018). To make sure we got the best questions to be used in the questionnaires, we took
our time to propose many possible questions which could be used and then selected the best
questions from the many questions which were proposed. We made sure all the questions asked
in the questionnaire forms were relevant to the research and did not touch any personal or private