SITXGLC001: Research and Compliance in Tourism and Hospitality

This document is a comprehensive research assignment on SITXGLC001, focusing on the legal and regulatory requirements for the hospitality, tourism, and events industries. It covers a wide range of topics, including creating a business compliance system, sources of compliance information, systems for liquor and gaming licenses, consumer protection, and EEO and anti-discrimination. The assignment delves into specific areas such as Australian Consumer Law (ACL), contract principles, superannuation, taxation, environmental protection, the Fair Work system, WHS legislation, and various insurance types. It also addresses responsible service of alcohol (RSA), gaming laws, and the Australia New Zealand Food Standards Code. Furthermore, the assignment explores the Criminal Code Act 1995, Queensland Tourism Services Act, and relevant legislation concerning travel agents. The document provides practical advice on developing and communicating compliance policies and procedures, interacting with regulatory authorities, monitoring and evaluating compliance systems, and maintaining knowledge of current laws. Finally, it includes case studies and scenarios to assess understanding of compliance breaches and the implementation of corrective actions. The assignment also includes project-based tasks, requiring the creation of a full compliance system for a bar, the identification of updated information sources, and the distribution of policies and procedures.

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Running head- SITXGLC001 Research
SITXGLC001 RESEARCH AND COMPLIANCE WITH
REGULATORY REQUIREMENTS

SITXGLC001 Research
Table of Contents
Section 1: Research information required for legal compliance.....................................................2
Q1. State the three stages of creating a business compliance system..........................................2
Q2: List six sources of information you can use to check and help to keep up to date with
compliance, laws and licensing requirements applicable to your business.................................2
Q3: For these four areas of business, list the systems or procedures you would implement to
ensure compliance with relevant legal and licensing requirements.............................................2
Q4. What organisations would you consult to access regulatory information and requirements
relevant to the following business operations in travel, tourism, hospitality, and events?.............4
Q6: A colleague has accused you of sexual harassment. Despite the involvement of your
manager and trade union representative, the issue remains unresolved. Do you need specialist
legal advice in this situation? If so, who would you contact? If not, why not?...........................5
Q7: The following sentence describes your legal responsibility as a manager when it comes
to EEO. Complete this sentence in five different ways...............................................................5
Q8: Describe the key principles of fairness and equity which you should follow to comply
with EEO and anti-discrimination law.........................................................................................6
Q9: Describe how to comply with Australian Consumer Law (ACL) and what practices are
prohibited by law.........................................................................................................................6
10: What are the six fundamental principles needed for a contract to be legally binding?...........6
Q11: Define these consequences of not complying with a contract..........................................6
Q12: Which employees are employers legally obligated to pay super to?................................7
Q13: What are the record keeping requirements for super?......................................................7
Q14: List four ways to comply with taxation laws....................................................................8
Q15: Identify six records you should keep proving you are complying with taxation laws......8
Q16: What organisation conducts tax audits?............................................................................8

SITXGLC001 Research
Q17. State the basic components of environmental protection laws............................................8
Q18: What are three consequences of non-compliance with environmental law......................9
Q19: Describe two key components of the Fair Work system created under the Fair Work Act
2009. 9
Q20: The National Employment Standards (NES) sets out ten minimum entitlements that
apply to all employees and employers in the national workplace relations system. List five of
these entitlements.........................................................................................................................9
Q21: List six things an employer must do to comply with their duty of care and legal
obligations under WHS legislation..............................................................................................9
Q22: List four employees' responsibilities under WHS legislation.........................................10
Q23: Workers' compensation insurance is compulsory. What does it cover you for?.............10
Q24: What does public liability insurance cover you for?.......................................................10
Q25: Name four practices prohibited under RSA....................................................................10
Q26: What are two recordkeeping requirements of RSA?......................................................11
Q27: Although state/territory government gaming laws and regulations vary slightly, the
principles are essentially the same. Describe three of them......................................................11
Q28. What two practices are prohibited when it comes to gaming?..........................................11
Q29: The Australia, New Zealand Food Standards Code, is a mandatory code of conduct
enshrined in the Food Standards Australia New Zealand Act 1991. State four of its basic
principles....................................................................................................................................11
Q30: Explain four ways a travel agent could support the Criminal Code Act 1995................12
Q31: What maximum fine could a corporate body face if found complicit with sexual
offenses against children?..........................................................................................................12
Q32: Do you need a license to be a travel agent?....................................................................12
Q33: What are the two objectives of the Queensland Tourism Services Act?........................12
Q34. Does the Residential Tenancies Act 1997 apply to hotels, motels or temporary mobile
homes?.......................................................................................................................................12

SITXGLC001 Research
Q35. List two minimum standards the European Package Traveled Directive lays out to protect
customers?..................................................................................................................................13
Section 2- Develop and communicate policies and procedures for legal requirements................13
Q37: Policies are an important part of managing regulatory compliance. Describe the
components of a well-written compliance policy......................................................................13
Written policies and procedures that compose:.........................................................................13
Q38: You re opening a travel agency. List five policies and procedures you would need to
develop to comply with the law.................................................................................................14
Q39: Name two places you can keep policies and procedures, so they are accessible to all staff.
....................................................................................................................................................15
Q40: Identify two documents in which you should nominate the roles and responsibilities of
personnel for regulatory compliance..........................................................................................15
Q41: Who should you distribute policies, procedures and legal information to?......................15
Q42: Describe six ways you could distribute, communicate and share policies, procedures,
legal information, and updates in an organized way, so staff knows their roles and
responsibilities regarding compliance........................................................................................15
Section 3: Ensure compliance with legal requirements.................................................................16
Q43: Youre planning to open a new restaurant. List six regulatory authorities you might’
communicate with first...............................................................................................................16
Q. 44: A staff member is about to have a meeting with a representative of the WHS authority
to determine the scope of compliance requirements for the new restaurant..............................16
Q45: List four ways to monitor and continually evaluate your business compliance system.. .17
Q46: What are the three components of risk management?......................................................17
Q47: What is a risk assessment used to measure?.....................................................................17
Q48: Read the following two scenarios. Describe any potential breaches of legislation you
identify.......................................................................................................................................18

SITXGLC001 Research
Q49: Choose one of the breaches from Q48. Describe step-by-step how youd implement’
modifications to your business compliance plan with your team to ensure compliance...........18
Section 4: Maintain personal and organisational knowledge of regulatory requirements.............18
Q50: Identify four methods you can use or opportunities you can take advantage of to maintain
knowledge of current laws or regulatory/licensing requirements..............................................18
Q51: List four ways you can identify training opportunities so you can maintain organizational
knowledge of regulatory requirements?.....................................................................................19
Q52: Why should you continuously review and distribute plans, policies, and procedures for
compliance with current laws and licensing requirements?.......................................................19
Assessment C Project....................................................................................................................19
TASK 1:.....................................................................................................................................19
Q1. Describe the nature of the business and its operations based on a scenario......................19
Q2. The responsibility of creating and planning the full compliance system of the bar
regarding establishment compliance..........................................................................................19
Q3. Research regulatory requirements area...............................................................................20
Q4. List of laws..........................................................................................................................20
TASK 1.1:..................................................................................................................................20
Q1. List of contacted authorities................................................................................................20
Q2. Legal advice specialist........................................................................................................20
TASK 2:.....................................................................................................................................20
Q1. Describe how you intend to get the updated information on laws and licensing
requirements...............................................................................................................................20
Q2. Describe how and at what times the policies, procedures, information updates, and
associated updates are to be distributed to the personnel...........................................................21
Q3. Checking if all the personnel understand their roles and responsibilities regarding legal
compliance.................................................................................................................................21
Q4. How is a compliance policy used to manage regulatory compliance?................................21

SITXGLC001 Research
Q5. What insurance is needed to be purchased to minimize risk at a hotel bar?.......................21
Task 3:........................................................................................................................................21
Q1. The system to maintain business.........................................................................................21
Q2. Check contractor compliance..............................................................................................21
Q3. Non-compliance observed...................................................................................................21
Q4. Opportunities identified......................................................................................................22
Q5. Informing about the updates................................................................................................22
Task 3.1:.....................................................................................................................................22
Q1. Change in policy.................................................................................................................22
Task 4:........................................................................................................................................22
Q1...............................................................................................................................................22
Task 4.1......................................................................................................................................23
Reference list.................................................................................................................................24

SITXGLC001 Research
Section 1: Research information required for legal compliance
Q1. State the three stages of creating a business compliance system.
There are three fundamentals and very explicit stages for an organization to achieve that status,
they are:
 The present become compliant.
 The future remains compliant.
 The past demonstrates compliant.
Q2: List six sources of information you can use to check and help to keep up to
date with compliance, laws and licensing requirements applicable to your business.
Seven ways of following current trends in your firm are:
 Enlisting a company friend or a mentor
 Building the skills through research.
 Subscribing to online newsletters.
 Connecting with people
 Browsing forums online or board discussions.
 Following influential identities on the internet.
Q3: For these four areas of business, list the systems or procedures you would
implement to ensure compliance with relevant legal and licensing requirements.
 Liquor license
 Gaming license
 Consumer protection
 EEO and anti-discrimination
Liquor license

SITXGLC001 Research
There are three ways to procedures:
1. The checklists have been written for the venue operator as opposed to the industry regulator;
2. All correct answers mean that the venue operator has met that particular guideline or
requirement; and
3. Licensees can test against their license conditions as stipulated on the vendor operators
displayed license.
Gaming license
As a rule, conditions consistent with this policy will be imposed:
(a) On a nightclub license;
(b) On a special facility license that seeks to trade beyond 1 am;
(c) On an extended trading permit that seeks to trade beyond 1 am; or
(d) For occasional licenses
Consumer protection
Policy and commitment
Planning
Implementation and operation
Measuring performance
EEO and anti-discrimination
Providing an inquiry for the people to acknowledge their rights and duties which falls in the
antidiscrimination law
Inspect and appease discrimination objection
Preventing discrimination through educational plans, talks, and meetings and by publishing and
creating websites.
Advising Government on matters of discrimination and making recommendations of law.
Q3: What are the recordkeeping requirements for super?
 Recording accounts explaining the financial and transactional position of SMSF.

SITXGLC001 Research
 Developing an annual and operating statement of financial position
 Recording annual returns stiff
Q4. What organizations would you consult to access regulatory information and
requirements relevant to the following business operations in travel, tourism,
hospitality, and events?
Debuting the correct amount of payroll tax.
Tds( tax deducted at source)
Maintaining a safe workplace
The things that we should look after are as follows
 Floors.
 Staircases
 Lighting
 Footwear
 Emergency procedures
 First-aid kits
 Personal protective equipment
 Cleanliness
 Elevated surfaces
 Machines and power tools
Ensuring advertisements are legal
 False statements
 Social media
 Organizing online ranks
 Door-to-door sales and telemarketing
 Country of source claims
Paying the right amount of super to employees
The rules to follow
 Paying superannuation assurance

SITXGLC001 Research
 Offering the choice of finances
 Providing the standard choice outline
 Not influencing an employees fund’
5: list five risks penalties and consequences of not complying with the food principles
Australia new Zealand act 1991
 How we are organized
 Our vision and mission
 Corporate documents
 Stakeholder engagement
 Requests for tender
Q6: A colleague has accused you of sexual harassment. Despite the involvement of
your manager and trade union representative, the issue remains unresolved. Do you
need specialist legal advice in this situation? If so, who would you contact? If not,
why not?
Yes, we need to go through legal advice. They are Sexual harassment considered gender
discrimination under Title VII of the Civil Right Act.
Q7: The following sentence describes your legal responsibility as a manager when
it comes to EEO. Complete this sentence in five different ways.
Under the Australian Human Rights Commission Act 1986, it's illegal to discriminate against
people because of their
 Employment
 Provision of goods and services
 Education
 Superannuation
 Some health programs

SITXGLC001 Research
Q8: Describe the key principles of fairness and equity which you should
follow to comply with EEO and anti-discrimination law.
National and state laws of Australia cover employment prospect equality and anti-discriminatory
aspects in the workplace. These laws require creating a discrimination and aggravation free work
culture as an employer understanding antidiscrimination rights and responsibilities is significant
(Klingstrom, Bongcam & Reichel, 2017). By putting effective anti-discrimination and anti-
harassment procedures in place in your business, you can improve productivity and increase
efficiency.
Q9: Describe how to comply with Australian Consumer Law (ACL) and what
practices are prohibited by law
 Prescribing right to expense rule;
 agreements that are not voluntary buyer agreements;
 warranties against defects and restore notices; and
 Reporting for goods or product-related services obligatory related with death, serious
injury or illness.
10: What are the six fundamental principles needed for a contract to be legally
binding?
1. Conformity
2. Deliberation
3. Purpose
4. Ability
5. Genuine Consent
6. Validity
Q11: Define these consequences of not complying with a contract.
Rescission

SITXGLC001 Research
The act of rescinding; the termination of a contract and the arrival of the parties to the positions
they would have had if the agreement had not been made; "recession may be brought about by
decree or by mutual consent."
The work of abolishing a link, and restoring, as far as feasible, the grade quo
ante. While authorized systems vary on the
specific reasons for which a bond may be rescinded, it may happen due to an act of
god or by joint consent,
provided that no general growth has been made toward achievement of the contract. In the conte
xt of finance and
economics, some contracts may be rescinded up to a assured point after they come into effect. Fo
r example, some mortgage refinances contracts allow the homeowner of
three business days after signing the contract in which he/she may unilaterally rescind it
(Holcomb, 2016).
similarly, the sale of land may be rescinded by moreover party up to the point the
deal is recorded. Sometimes and specially a stock option can be rescinded for a certain time after
its exercise; in this condition, the person who exercised the option surrenders the underlying in e
xchange for the cash he/she paid for it (Rodwin, 2015).
Mandatory injunction
The compulsory injunction is an position which orders a party or requires them to do an positive
act or mandates a particular course of conduct. It is an amazing remedial course which is granted
not as a stuff of right, but in the exercise of sound judicial discretion (Sampson, 2015).
Prohibitory injunction
A prohibitory injunction is a court order which prevents someone from carrying out a
particular act.
Q12: Which employees are employers legally obligated to pay super to?
Super Guarantee (SG) is a necessary input made by all employers on behalf of each
capable employee. The involvement is paid straight to every employee's selected super fund or a
evasion fund on their behalf.