Research Methods Project: Insurance Customer Survey and Analysis
VerifiedAdded on  2023/01/12
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Homework Assignment
AI Summary
This assignment addresses a scenario where an insurance company experiences a customer decline and needs to understand the reasons behind it. The solution begins with a discussion of research methodologies, emphasizing the suitability of a quantitative research design using a survey. It details the sampling strategy, including the research population, sampling frame, and execution plan, with a random sampling approach and a sample size of 40 respondents. The solution then calculates the minimum number of people to contact, considering a 95% confidence level and a 5% margin of error, explaining the assumptions made. Finally, it presents an eight-question questionnaire designed to gather customer feedback on various aspects of the insurance company's services and offerings, including satisfaction levels, service quality, and suggestions for improvement.
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